Save This Memory

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***. Clearly the business' representative still doesn’t comprehend the complaint. It boils down to: The staff wanting to perform an unnecessary procedure (a full mouth x-ray that wasn’t required for the service I was seeking); Providing misinformation about the insurance company’s payment for the procedure (that the insurance company would pay for the service) so that I would accept the full mouth x-ray; Overcharging for another service; Then seeking payment for the service that I was told would be covered by the insurance company when the insurance company declined the charge; and finally The business’ representative’s failure to respond to complaints regarding the billing errors. Instead the business terminates their services but never addresses the billing errorsSince the insurance company was going to pay for the x-ray, I would be entitled the x-rays so I took them with me. To use this as a justification to seek payment for a service they claimed would be paid by the insurance company is yet another example of the poor business practices. With the business “remov[ing] the charge for the x-ray”, I find that this resolution is satisfactory to me. It would be nice to have a final bill showing no outstanding balance.
Sincerely,
*** ***

Good afternoon, thank you for taking the time to contact me in regards to *** *** and his complaint against the Lebanon location. I have uploaded all letters for communication from Mr***, as well as the one that sent to him. This patient took the FMX (full mouth xray) with
him. After the fact, he submitted his letter to Smiles complaining of the services received. These are not pressure tactics by any means, xrays are necessary for proper diagnosis. Without x-rays we are unable to provide treatment of any kind. This was explained to Mr***. He elected to continue with the care we offered. Mr*** insisted on having his FMX put on this flash drive that he took with him. He received a service, took the FMX, and then started the process of complaining and not wanting to pay for the service he received and took with him. We have dismissed Mr*** as a patient, and removed the charge for the x-ray that he took with him. If you have any other questions please feel free to contact me. I apologize it does take me some time to respond as I run this location, and at times can become rather busy. Respectfully,Christelle