Saven Green Landscaping

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:still just a phone call from the man who is charge still have not received you would rather lie about it and make it seeen like your doing what u can for me who paid the extra week for a rental car oh it was the disabled veteran that’s who for your mistakes and yet still no phone call Regards, [redacted]

Mr [redacted] ordered an Engine for his IsuzuHe originally had a day warrantyThis warranty started from the day of deliveryThe part was delivered on 2/We called on 5/and spoke with the mechanic Josh at ###-###-####He notified us that the head gasket is fine, and the part that was leaking was actually the intake manifold, and that he just needed to replace the gasketThat is something that we require to be done upon installIntake manifold, exhaust, and Oil pan gasket must be replaced on used enginesThe mechanic said he has solved the problem, and that he will contact [redacted] to clarify the confusionThe engine is running fine, and there should be no further issuePlease let me know if you have any further questions Thank you [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I appreciate the company offering a full refundIn the original response from the company it is identified that they had agreed to stop the shipping of the 2nd replacement engineHowever, I disagree with the claim that I agreed to contact the shop, I agreed to do so only if I received a return call from [redacted] stating I needed to, though neither side can prove the details of that phone conversation expect what has already been agreed upon, which is that the company agreed to stop the shipping of the engineBy agreeing to stop the shipping they assumed the responsibility for the engine being returned to them; the company also had the contact information of the automotive shop, which could have been used to stop the engine deliveryAgain, the exact details of the conversation are not as important as nor do they negate the fact that the return shipping is the responsibility of the companyIn their last response they mentioned having no chance to pick up the engine, however, they have always been aware of where it is and could still have it picked up Also, it should be noted that the replacement engine was received in an unstable mannerThe engine delivered was just propped by two pieces of wood and not strapped or banded to the palletI corrected that situation before transporting the engine to my locationThat being said I do not feel it is my responsibility to ensure the safe return transport of the engine It is unfortunate that this entire process has been as costly as it has; however, I have spent more time and money on this than I can afford and I have no further finances to devote to this situation Some of the extra money the company incurred in this situation is a direct result for their choices and again not my responsibility to make up I will not agree to being responsible for the return shippingI will agree to a refund of a flat $and the company assumes the responsibility for the return shipping?The shipping company that the APX decides to utilize can be provided my contact information to schedule a pick up timeI believe that this is more than a generous compromise on my part and hope that it is also one that the company can agree upon so that this issue can finally come to a resolution Regards, [redacted]

I have read the complaint according to the customerThis customer did purchase a transmission for his VolksWagen [redacted] initially called with a claim to his transmission, then asked if it was okay that we put the claim on hold for monthsNormally this request is declined, but we obliged since the customer was in the military on deploymentWhen the claim was reopened in December carrying over into the new year, we had been informing MRMcguire and family that the warehouse is saying the failure he had is directly attributed to failing to change the transmission coolerThis is a common issue with this transmission if the Transmission cooler fails or is not replaced upon installA simple google search will back up this informationThese transmissions are very sensitive and failing to change the transmission cooler will damage it due to improper coolingWe provide installation instructions on our website, and if MrMcguire used a certified mechanic, they are trained to change the transmission cooler as part of the ASE certification on used Transmission installsKen, the mechanic that did the install also admitted to the warranty coordinator that he did not change the transmission coolerTo this day, 1/ we still have not received any proof from MrMcguire that the transmission cooler was in fact replaced upon installationWe have presented Mr [redacted] with several options to proceed, with him not picking any of themUnfortunately at this point because the transmission was improperly installed, this is what caused the transmission to fail, and ultimately voided the warrantyNo further warranty claim or consideration will be reviewed at this time and this case will be closed

I have read the complaint according to Mr. [redacted] . Mr. [redacted] never reached out to APX to notify us that he received the incorrect part, he just went directly to the BBB. The return period is 14 days from time of delivery. The warranty is 30 days. Had Mr. Alvarao called us we would have rectified... this quickly. Now it is almost 30 days after delivery, and we are just hearing about this. Mr. [redacted] was contacted by APX on 11/09,11/10 with no reply. Even though Mr. [redacted] is two weeks past the return date, we will still assist him as long as he reaches out within 72 hours of the date of this reply. If we do not hear from Mr. [redacted] by close of business on Tuesday 11/14,17 we will no longer be able to accept a claim or return as the warehouse warranty will have completely elapsed. As printed on the invoice the warranty is 30 days. We are attempting to start a warranty claim to verify the part and if incorrect, facilitate its return and refund. According to our warehouse manager, this part is correct as ordered a TH350 with the mutli fit case. However, mistakes do happen, there is a possibility the wrong part got delivered, if this is the case you are due a full refund once the part is returned. please return the call of the warranty department so we can get this handled If verified to be incorrect, we will issue a BOL and have the part picked up. Please call ###-###-#### Option 2 for warranty or ###-###-####. Thank you.

Had this unit been installed by the Ford Dealer, this would be no problem, but it was notEven with all this, we still replaced the unitAgain the warranty was fulfilled according to what was agreed to as well as the invoice

We just had a management meeting about this order, and we have decided to refund Mr [redacted] in fullI want to make it clear that this is purely a complimentary refund, as Mr [redacted] is NOT due a full refundThe year old Engine that he sent back has been resold and is running good in another vehicleIt is years old, it is not going to look brand newThere was nothing wrong with the engine, and it was fully tested Mr [redacted] just wanted something that looks like his, and unfortunately most year old engines do not look like "his" or what he expected it to look like Appearance does not affect performance However, to put this case into a satisfactory status and help Mr [redacted] out since he is on a limited income, We will issue the balance of the refund in full on 2/ The funds will leave our bank the same business day, and Mr [redacted] should see this reflected on his credit card within a couple of business daysI will make sure he gets an email showing refund confirmationThis is our final resolution.Thank you

All of this detail occurred after the installation and return time frame expiredWhile the customer is right we cannot dictate the mechanics back log. We can dictate our warranty and installation parametersThe parts had to be installed within days. Customer called back after days and it was still not installedThere is nothing further we can do for this customerThe warranty is backed by the supplying warehouse and they are saying too much time has passedAll the detail is in the previous repliesWe tried and tried to do what we could to help but I cannot change a companies policyHad Mr*** called with any issue during the acceptable time frame, it would have been no problem, but too much time has passedAgain we passed along the info of the supplying warehouse to the mechanic Rich, to prove that we have spend many hours on Mr*** behalf trying to make something work, but ultimately too much time had passed for a returnAgain a quick search on google will show that Cast Iron can in fact be properly welded, especially on a mount that is not a turning part it's just a motor mount landing boltBut that is not the issueThe issue as stated in our previous replied is time frameMr*** clearly voided his warranty for not meeting the installation time frameThis is an standard industry-wide policyThis is our final reply

Mr*** ordered an engine from APXThis engine was fully tested and checked out Mr*** had an issue with the engineWe immediately got on top of it and had a replacement tested and shippedWe got a call from Mr*** two weeks later on 12/informing us that he never
received the replacement, and that he is still without his vehicleAfter a detailed investigation process, we determined that the delivery trucked was robbed, and our engine was stolenI can provide proof of this if requestedWe immediately got on top of it, and pushed back several shipments to get a replacement Engine out to Mr*** asapWe fully compression tested an engine on 12/and it shipped on 12/He was sent the tracking information by email the same day. Mr*** never informed us he would be purchasing a replacement somewhere else, and specifically knew we were shipping him a replacement engine from our facilityNormally all returns must be done within days of the original delivery date as per the terms and conditions Mr*** agreed to as stated on his receiptHowever I have gotten management to approve a return, but Mr*** will have to ship the merchandise backMr*** also emailed us directly yesterday, I will attach a transcript of our email responsePlease let me know if you have any questions. APX truly puts the customer first, we feel we have provided a more than fair resolution*** ***On Tue, Jan 5, at 1:PM, *** *** wrote: Per our phone conversations, the engine replacement is not needed and had been declined due to lack of timely communication and action on the part of your companyThe engine was delivered today 01/5/and will need to be picked up as soon as possible from the location it was deliveredThe only acceptable resolution at this point, as discussed, is a full refund of the purchase price, which is $Please utilize email for all further contact as phone communication appears to be inconsistent and insufficientThank you for your time and attention to this matter. Sincerely, *** ***t2ND EMAIL from Mr*** on 1/at 6:59pmAPX RESPONSE SENT TO MRDEVENPORT'S EMAIL ON 1/06.Hello *** I wanted to address your emailI advised you I would do my best to have the shipment turned around, but asked you to have the shop decline it if delivery was attempted. Every time you have called we have responded and got on the ballAs soon as you told us the replacement was never received, we got right on top of it and had another engine tested and shipped during the holiday time to get it to you asapWe pushed a lot of shipments back to get this to you, and then immediately emailed you the tracking information on Dec29thYou never informed us that you would be purchasing a replacement somewhere else during this entire process, even when you knew we were working on shipping you a replacementWhen you call you have to leave a voicemail if there is no answer, otherwise we don't know you have calledUnfortunately at this time due to your lack of communication, we have incurred several shipment costsWe are ok absorbing the initial shipment cost since the first engine was badThat is part of what your warranty covers, but we did nothing wrong on the replacement and even sent you tracking on Dec 29thNormally in a situation like this, you only have days to return a partAs stated on the warranty terms and conditions located at Apxengines.com/warranty, and as stated on your receipt. Otherwise you must exercise the warranty process, and take a replacementNow you are telling me that we need to pick this engine up from a different address than the delivery address, which also looks like a residential addressI have gotten the warehouse to approve a return, but you will be required to ship the engine back and will be charged the applicable freight and restock costsGoing forward, my management has informed me that since you have chosen to go to the Revdex.com for a resolution, we are required to submit all future communication through the Revdex.com systemThank you
*** ***
***Please let me know if I can be of further assistance

We are very sorry about the delayWe send engines according to VIN numbersWhen you decode this customers VIN you get SOHCVIN decoders are rarely wrong, but in this situation it was very wrong, and Mr*** actually has a DOHCSo per the VIN the original engine sent was a SOHC(Single
overhead cam) Mr*** called and stated he received the wrong engineEven though this mistake was not made by APX or the customer, we decided to absorb $in freight costs to make this right for the customer, without asking him to cover any of itThis is what ways freight costsThe old unit had to arrive back at the warehouse and be inspected before the replacement was shippedWe did get the correct replacement shipped out to Mr*** it left today via R&L carriers Tracking number 18245994-Mr*** can track this on R&l's website starting tomorrow morning 5/04/Please let me know if you have any further questions

Mr*** purchased a used tested year old Engine for his truckThe freight company did take a long time to deliver, and we apologized for the delay, but we had no control over the freight companyWe did part ways with that shipper, but that didn't help Mr*** in this situation
When Mr*** got the Engine, he was unhappy with the appearanceHe was advised that it is a tested running engine, and that appearance does not affect performanceIt is a year old Engine Mr*** decided he did not want the EngineHe was advised that we would pick it up and have it inspected, if the Engine is bad he would get a full refund, and if there is nothing wrong with it, he would be refunded according to the terms he agreed to He was refunded $which is his refund minus the two way freight and restock fee The engine did have some surface rust on it, but is mechanically sound, and a good running engine This engine has been resold to another customer and it is installed and running good, I can provide proof of this from the vendor if requestedNormally freight and restock is applicable in this situation, but In an attempt to put this issue to rest, I have been authorized to refund one way freight and the restock feeThis will be an additional refund of $ The end cost for Mr*** will be a one way shipping costBut his total refund will be $ If Mr*** can agree to this to end this issue, I can get it taken care ofPlease let me know if this is agreeableI am readily available to help Thank youFadi Sakr

Ms*** Ordered an Engine long block assembly as stated on the customers invoiceThis included the engine block, all the internals, and the cylinder headsNo bolt on accessories were sold or purchasedThis engine for the Mazda is the same both for Automatic and Manual transmissionsThe only
difference is if you have an automatic you use your Flexplate, if you have a manual, you use your flywheelMs***s original flywheel was damaged and non usable Since this engine was sold as a long block no flywheel is includedMs*** now needed a flywheel to make the engine workWe attempted to sell Ms*** a flywheel but she wanted us to provide itNormally we would require the customer to purchase or supply their own bolt on partsTo satisfy the customer in this situation, we have ordered and shipped her a flywheelIt is currently in route to the repair shopPlease let me know if you have any further questions or concerns

To whom it may concern,
Mr*** order** an Engine for his Ford F5.8L (VIN H, 8th digit, 8-351W) on
03/08/Mr*** had a day parts replacement warrantyThis warranty
does not cover labor, but covers the engine for a full replacement, as clearly
stat** on
his receiptMr*** was sold a long block assembly meaning the
wires that were cut were not part of the long block he need** to swap his bolt
on accessories to make it workWe got a call from Mr*** on 5/
and he notifi** us that he is having some issues, that he believes the engine
threw a rodAs with any warranty claim, before we can get the warranty process
started, we have to make sure the engine was properly installed, so we request
the installation receiptsThese are bolt on parts that certifi** mechanics are
train** to replace during any engine installThese parts are the water pump,
thermostat, Seals, and gaskets, any applicable filters, and of course fluid
(oil) Failure to replace these parts can cause the engine to fail, ultimately
voiding the warranty due to improper installOn June 1st Mr
*** was notifi** that we are still waiting on his receipts. No receipts were receivedOn June 6th,
we attempt** to reach out to Mr*** to notify him that a lot of time is
passing and he only had a day warranty to begin with, but we got no answerOn
June 14th, We notifi** Mr*** again we are still waiting on his
receipts to verify the install was done properly, and that his day parts warranty
was officially over, but we would still assist him if he can get the receipts
to us asapThis is the last contact we had with Mr***He has not called
since June 14th, he has sent no receipts to validate the warranty
It has been almost two months now since we made the initial request for
installation documentationAt this point Mr***’s warranty has lapsed,
and he has not provid** any documentation showing the installation was properly
doneNo further refunds or credits will be issuedThis is our final
resolution

We have resolved this issue directly with the customerThank you If you have any questions please call ***

MR***, I realize you are upset, but you spoke with managers here, as well as the warehouse managerI'm not sure who else you were looking to speak with, our biggest concern was getting the merchandise delivered to youA ratings are based on resolved or unresolved complaintsIf we did not deliver the part to you and kept your money, this would be unresolvedThat is how you maintain the ratingI realize you are still upset, and I apologize for the time that has passed

As stated on the invoice, the 5-day time frame is an estimated delivery, these units are shipped on freight trucks and are driven from our warehouse to the final destinationThe freight company had a delay in pickup, to add to that, there was a holiday this week, that caused a delay with the
freight companies as well since they were closed for the holiday*** *** has been given tracking, and the part is schedules to be delivered tomorrow 10/by ***

APX had many conversations with Mr*** and His mechanicBoth were courteous and professionalThis is a transaction where we did not have the Engine they needed in stock, so we forwarded the order to an outside partner warehouseAs Mr*** stated The engine was delivered on 11/10/The
return and installation time frame is daysThey called days after delivery on 12/10/This is what caused all the delays, because we were trying to get the vendor to do something that is outside the acceptable warranty time frameAs is stated in the terms and conditions Installs or returns must be done with days, and any and all warranties are supplied by the backing warehouseUnfortunately after many phone calls to L&L (the supplying warehouse) Even speaking to their owner, they were unwilling to take the Engine back due to the time frameWe tried everything we could do and Mr*** Mechanic can testify to that, but we were unable to get the vendor to take back the returnThey simply stated the Engine has been tested with a quality weld, and that the customer had days to decline or set up a returnDue to the time frame that has passed their owner would not allow a return and said too much time had passedI passed along the vendor info to Mr*** Mechanic including company name, and contact nameIf Mr*** had called during the allowed return period, it would have been no problem to give a refund, but unfortunately they waited too long and that time frame expired

Mr*** the issue here is the engine was already in routeThere was no way to "cancel the shipment" it was already 90% of the way to youIf rejected by the shop it would have went back to the terminal and a return shipment would still have to be authorizedThe issue is you never notified us you were purchasing a replacement somewhere elseI have talked to management and we are willing to arrange the shipping on the returnHowever it needs to be either at the original drop off location, or taken to the nearest freight terminal I cannot authorize a residential pickup since it will cost almost half of what you paid to ship it Please contact us at your earliest convenience so we can work out the detailsA lot of time has passed here, and we are getting to a point where the warehouse may not take the engine back if too much time passes800-439-

Ms*** left some details out about the transactionShe purchased a transmission with a parts replacement warranty, that does not cover laborShe was offered a unit with a parts and labor warranty, she declinedThe mechanic she chose to do the install is not certifiedThe install was not
done correctly, based on the specific install instructions on this unit required by the manufacturerWe sent detailed install instructions, and the mechanic who doesn't speak english just said yeah I did all that, Without providing an proof or paperwork documentation which we requested several times Even though the install was not done correctly which caused damage to the transmission, we still decided to send this customer a replacement TransmissionThis customer now has two of our units and has not send the bad unit backShe promised to have this unit installed by a certified mechanicas not anyone can just install these kinds of partsI'm not sure what other company would go this far to make a customer happy, especially when clearly the warranty was voided due to mis-installation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Although I did make the decision to install the engine is was delivered because I was in a time crunch to get my vehicle back on the road, I did receive the additional warranty the company offered but still have yet to receive the compensation we agreed upon refunded back to me via bank card paymentI still fell like the refund could have been more and am making sure to change out every pump, seal, plug, etc needed to keep my warranty because I am hoping for no problems with this engineI will accept a response and close this case as soon as I make sure that I have a running 150psi across all cylinders engine and have received my refund promised last week via bank card( which I still believe should have been more than was offered)Thank You*** ** ***
Regards,
*** ***