My name is Esther Reyes 408-376-3866-says I ordered item never received a thing amount 27.95yuo been takin out for what transaction 05/302020 order item id 12598491210 like to see order slip to show its real how did you get card num address 12794 chaparral ave Saratoga ca. 95070 amount you took out if correct $111.80 like refund thank you savers central
Complaint ID: [redacted] Date: August 10th I apologize for the delay in response, the flagged email was missed somehow [redacted] did contact customer support on July 23rd and was transferred to the billing department to speak about getting a refund During the transfer the call disconnected which is noted on her account and is apparent in the recording of the callI’m unsure as to why she was unable to get through on her additional attemptsI have reviewed our call logs and can only find one log of her calling in to customer supportIt’s possible there was a connection issue which is why she got disconnected originally and was unable to reach support after that I have gone ahead and processed a full refund for all the charges that were issued to [redacted] for these two accounts, which are as follows: [redacted] .com July 4th $ [redacted] .com July 4th $ [redacted] .com July 20th $ [redacted] .com July 21st $ Please note that these are all the charges that were ever issued by [redacted] .com or [redacted] .comThe $processing fee mentioned in the complaint is not something that was charged by our companyWe would suggest that she review her credit card statement to find the descriptor beside this charge which should show who it is fromI would assume that it’s likely something to do with the original order of the [redacted] Fish OilIf it is found that the descriptor for that $charge shows it was issued by [redacted] .com or [redacted] .com, please scan and send us a copy of the statement showing this charge by either fax or email so that we can look into ASAP
Complaint ID: [redacted]
Date: August 10th
2015
I apologize for the delay in response, the flagged email...
was
missed somehow.
[redacted] did contact customer support on July 23rd
and was transferred to the billing department to speak about getting a refund.
During the transfer the call disconnected which is noted on her account and is
apparent in the recording of the call. I’m unsure as to why she was unable to
get through on her additional attempts. I have reviewed our call logs and can
only find one log of her calling in to customer support. It’s possible there
was a connection issue which is why she got disconnected originally and was
unable to reach support after that.
I have gone ahead and processed a full refund for all the
charges that were issued to [redacted] for these two accounts, which are as
follows:
[redacted].com July 4th 2015 $1.95
[redacted].com July
4th 2015 $1.95
[redacted].com July
20th 2015 $17.83
[redacted].com July
21st 2015 $17.83
Please note that these are all the charges that were ever
issued by [redacted].com or [redacted].com. The $20 processing
fee mentioned in the complaint is not something that was charged by our
company. We would suggest that she review her credit card statement to find the
descriptor beside this charge which should show who it is from. I would assume
that it’s likely something to do with the original order of the [redacted] 3 Fish
Oil. If it is found that the descriptor for that $20 charge shows it was issued
by [redacted].com or [redacted].com, please scan and send us
a copy of the statement showing this charge by either fax or email so that we
can look into ASAP.
Complaint ID: [redacted]
Date: August 10th
2015
I apologize for the delay in response, the flagged email was
missed somehow.
[redacted] did contact customer support on July 23rd
and was transferred to the billing department to speak about getting a refund.
During the transfer the call...
disconnected which is noted on her account and is
apparent in the recording of the call. I’m unsure as to why she was unable to
get through on her additional attempts. I have reviewed our call logs and can
only find one log of her calling in to customer support. It’s possible there
was a connection issue which is why she got disconnected originally and was
unable to reach support after that.
I have gone ahead and processed a full refund for all the
charges that were issued to [redacted] for these two accounts, which are as
follows:
[redacted].com July 4th 2015 $1.95
[redacted].com July
4th 2015 $1.95
[redacted].com July
20th 2015 $17.83
[redacted].com July
21st 2015 $17.83
Please note that these are all the charges that were ever
issued by [redacted].com or [redacted].com. The $20 processing
fee mentioned in the complaint is not something that was charged by our
company. We would suggest that she review her credit card statement to find the
descriptor beside this charge which should show who it is from. I would assume
that it’s likely something to do with the original order of the [redacted] 3 Fish
Oil. If it is found that the descriptor for that $20 charge shows it was issued
by [redacted].com or [redacted].com, please scan and send us
a copy of the statement showing this charge by either fax or email so that we
can look into ASAP.
I am member ID: BMCBREEN29 and I am attempting to confirm that my membership was cancelled because I do not require your service. I attempted to contact you via the telephone and your line was not accepting calls. If you have any questions contact me at 973 246 6914 and leave a message with a number for me to contact. Thank you.
MICHAEL BLANKENSHIP
3178280523
Hi Michael,
I see that you contacted customer support by telephone and cancelled your memberships with SaversCentralOnline.com and HolidaySaversOnline.com.
If there is anything further we can do for you please feel free to reach out to customer support again.
Christine Brave
Customer Support Specialist
Complaint ID: [redacted] Date: August 10th I apologize for the delay in response, the flagged email was missed somehow [redacted] did contact customer support on July 23rd and was transferred to the billing department to speak about getting a refund During the transfer the call disconnected which is noted on her account and is apparent in the recording of the callI’m unsure as to why she was unable to get through on her additional attemptsI have reviewed our call logs and can only find one log of her calling in to customer supportIt’s possible there was a connection issue which is why she got disconnected originally and was unable to reach support after that I have gone ahead and processed a full refund for all the charges that were issued to [redacted] for these two accounts, which are as follows: [redacted] .com July 4th $ [redacted] .com July 4th $ [redacted] .com July 20th $ [redacted] .com July 21st $ Please note that these are all the charges that were ever issued by [redacted] .com or [redacted] .comThe $processing fee mentioned in the complaint is not something that was charged by our companyWe would suggest that she review her credit card statement to find the descriptor beside this charge which should show who it is fromI would assume that it’s likely something to do with the original order of the [redacted] Fish OilIf it is found that the descriptor for that $charge shows it was issued by [redacted] .com or [redacted] .com, please scan and send us a copy of the statement showing this charge by either fax or email so that we can look into ASAP
Complaint ID: [redacted]
Date: August 10th
2015
I apologize for the delay in response, the flagged email...
was
missed somehow.
[redacted] did contact customer support on July 23rd
and was transferred to the billing department to speak about getting a refund.
During the transfer the call disconnected which is noted on her account and is
apparent in the recording of the call. I’m unsure as to why she was unable to
get through on her additional attempts. I have reviewed our call logs and can
only find one log of her calling in to customer support. It’s possible there
was a connection issue which is why she got disconnected originally and was
unable to reach support after that.
I have gone ahead and processed a full refund for all the
charges that were issued to [redacted] for these two accounts, which are as
follows:
[redacted].com July 4th 2015 $1.95
[redacted].com July
4th 2015 $1.95
[redacted].com July
20th 2015 $17.83
[redacted].com July
21st 2015 $17.83
Please note that these are all the charges that were ever
issued by [redacted].com or [redacted].com. The $20 processing
fee mentioned in the complaint is not something that was charged by our
company. We would suggest that she review her credit card statement to find the
descriptor beside this charge which should show who it is from. I would assume
that it’s likely something to do with the original order of the [redacted] 3 Fish
Oil. If it is found that the descriptor for that $20 charge shows it was issued
by [redacted].com or [redacted].com, please scan and send us
a copy of the statement showing this charge by either fax or email so that we
can look into ASAP.
Complaint ID: [redacted]
Date: August 10th
2015
I apologize for the delay in response, the flagged email was
missed somehow.
[redacted] did contact customer support on July 23rd
and was transferred to the billing department to speak about getting a refund.
During the transfer the call...
disconnected which is noted on her account and is
apparent in the recording of the call. I’m unsure as to why she was unable to
get through on her additional attempts. I have reviewed our call logs and can
only find one log of her calling in to customer support. It’s possible there
was a connection issue which is why she got disconnected originally and was
unable to reach support after that.
I have gone ahead and processed a full refund for all the
charges that were issued to [redacted] for these two accounts, which are as
follows:
[redacted].com July 4th 2015 $1.95
[redacted].com July
4th 2015 $1.95
[redacted].com July
20th 2015 $17.83
[redacted].com July
21st 2015 $17.83
Please note that these are all the charges that were ever
issued by [redacted].com or [redacted].com. The $20 processing
fee mentioned in the complaint is not something that was charged by our
company. We would suggest that she review her credit card statement to find the
descriptor beside this charge which should show who it is from. I would assume
that it’s likely something to do with the original order of the [redacted] 3 Fish
Oil. If it is found that the descriptor for that $20 charge shows it was issued
by [redacted].com or [redacted].com, please scan and send us
a copy of the statement showing this charge by either fax or email so that we
can look into ASAP.
I am member ID: BMCBREEN29 and I am attempting to confirm that my membership was cancelled because I do not require your service. I attempted to contact you via the telephone and your line was not accepting calls. If you have any questions contact me at 973 246 6914 and leave a message with a number for me to contact. Thank you.