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SaversCity Reviews (30)

Was assured REPEATEDLY that the $in gas rebates was mine, regardless of whether I cancel the savingscity subscription or not - the rebates were MINE just for signing up! La-dee-dah! Well, lo and behold, I soon cancelled my subscription because it was useless to me, and proceeded to take the steps necessary to get my first $gas rebate, and three months later when no money was deposited into my account, I called them and was told "Oh, no, ma'am, you have to be an active member to receive those rebates." TA DA! To be honest, the whole way this "business" conducted itself had me sceptical from the beginning, so I'm not really that surprised [redacted] *

Hello Jacki,

Thank you for sharing your feedback. I'm sorry to hear about your negative experience. We always want our customer's to get the best out of SaversCity.ca

Please feel free to reach out to me by emailing [email protected] to my attention with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us another chance.

Christine Brave
Customer Support Specialist
SaversCity.ca

[redacted] They'll call you to offer you a free $gas coupon with no purchase necessary, all you have to do is pay the initial mailing service of $for the coupon and information while you have days to decide if you are interested, if not, you can cancel it and keep the gas couponBut what they are actually sending you is a letter of instructions to register on a website and no gas coupon [redacted] [redacted] if you are not interested, you have to call each and every program to cancel, where each program has its own separate number which they do not inform you about, and that's how they get youYou will be charged for all other programs you didn't know about to calland they will refuse to reimburse you for those fault charges because it was "your fault" for not calling each number for each different program

Hello Nancy,

Thank you for sharing your feedback. I'm sorry to hear about your negative experience. We always want our customer's to get the best out of SaversCity.ca

The gasoline rebate is sponsored by our programs SaversCity.ca and HolidaySavers.ca. You would have been offered a trial membership for each program, and in the letter/email you received explaining the trial membership there is a URL that links you to download the registration form for the gasoline rebate.

Please feel free to reach out to me by emailing [email protected] to my attention with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us another chance.

Christine Brave
Customer Support Specialist
SaversCity.ca

Wow what a [redacted] these guys areSign up for $in free gas and pay only $for a trial membershipIf you don't like the program you can cancel anytime and keep the gas couponsYeah right first off I signed up weeks ago and got the run around about the gas coupon saying that their server was down and it would be mailed to the address I provided by FridayNo coupon in Friday's mail no coupon Monday, Tuesday EtcSo I call their customer service centre and get oh we sent you an email with instructions and codes blah blah blahSo I say ok give me the password and I will try it right nowLOL yeah free gas my a$#You get $per week for gas and you have to be an active member to recive itBut wait I thought I could keep the gas coupons even if I cancel?? Yeah you can keep $if you can even get itSo I call to cancel and get nothing but a hard time I actually said during the cancellation call hey buddy you are starting to get on my nerves after me saying at least times nicely please just cancel everythingNope had to try and try to upsell meIt gets better the caller says can I ask why you want to cancel and I say sure I would like to cancel because I have been given nothing but a runaround everytime I've called to find out where my gas coupon was 2.The offers aren't in my area I live in Fort Erie and the closest offer is Niagara Falls so I have to drive 30mins to use your service sorry but that isn't convienentI said have you ever [redacted] Saver City ? He said no I said try it it's not good [redacted]

Hello James,

Thank you for sharing your feedback. I'm sorry to hear about your negative experience. We always want our customer's to get the best out of SaversCity.ca

Please feel free to reach out to me by emailing [email protected] to my attention with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us another chance.

Christine Brave
Customer Support Specialist
SaversCity.ca

Miscommunication is definitely the ***; I was advised by the representative, for trying their savercity website I would be emailed a dollar gas voucher I would be able to redeem through my email and I would have access to their website to view deals and aving coupons
What they failed to mention was it is a voucher that has to be mailed to an address at a limit of dollars up to times/up to dollars and it may take up to to weeks to receive said dollar voucher, the gas voucher, which is the only reason why I was interested and was actually interested in viewing their website if their offer was legit, once finding about this I cancelled and was informed to contact their refund dept if I had any problems with program to receive my trial membership fee
I was transferred to a person who blatantly told "we cant just give you dollars gas!" And the the trial memebership is non refundable, why have a refund dept if all they say is no we cant do thatHad I was informed about the process about receiving this voucher I would not have gone through with this so said saving website, I was lead to believe the dollar voucher would be in my email and could be printed immediately which is not the case
*** ***

Hi Darren,

We apologise for the confusion. Unfortunately we are unable to outline the full terms for the use of our memberships and benefits at the time of enrolment. For this reason we offer the trial period at a discounted price of only $1.95 so you can look into all the benefits and see if the program is something that works for you.

These people stole my money! The supervisor said she was the only one I could talk to on Dec 20,@2:pmI cancelled within an hour & they said I didn't cancel the Holiday saver & they charged me 1.95xPlus$Sincerely,***
***

Hi Cynthia,

We apologise for your negative experience. We always want our members to enjoy their experience with our programs.

Since SaversCity.ca and HolidaySavers.ca are two different programs with their own customer support departments, cancelling one does not cancel the other.

If you would like to reach out to me with any further feedback, comments or concerns please email customer support to my attention. We would like to make this right!

Charlie B.
Customer Support

***I did not go to register to their website to download any couponsWhen I received a letter from saverscity and holiday savers,, I called immediately to cancel and waive the fees 2x She said "cannot waive fees you already get an informations"I told her is not okay and she hung up on me

Hi Jela,

We're sorry to hear about this and would like to look into it further. If you could reach out to me by emailing customer support at [email protected] to my attention I would be happy to assist you and make this right!

Charlie B.
Customer Support

Miscommunication is definitely the ***; I was advised by the representative, for trying their savercity website I would be emailed a dollar gas voucher I would be able to redeem through my email and I would have access to their website to view deals and aving coupons
What they failed to mention was it is a voucher that has to be mailed to an address at a limit of dollars up to times/up to dollars and it may take up to to weeks to receive said dollar voucher, the gas voucher, which is the only reason why I was interested and was actually interested in viewing their website if their offer was legit, once finding about this I cancelled and was informed to contact their refund dept if I had any problems with program to receive my trial membership fee
I was transferred to a person who blatantly told "we cant just give you dollars gas!" And the the trial memebership is non refundable, why have a refund dept if all they say is no we cant do thatHad I was informed about the process about receiving this voucher I would not have gone through with this so said saving website, I was lead to believe the dollar voucher would be in my email and could be printed immediately which is not the case
*** ***

Hi Darren,

Please note we responded to your review above.

Charlie B.
Customer Support
SaversCity.ca

[redacted] They get your interest about receiving $100 in free gas coupons, but never turns out your way.

Hi John,

I'm sorry to hear about your negative experience. We would love to hear some further feedback as we always want our members to get the most out of SaversCity.ca.

If you would like to reach out to me, please email [email protected] to my attention with any comments, concerns or questions you may have regarding your membership.

Charlie B.
Customer Support
SaversCity.ca

Was assured REPEATEDLY that the $100 in gas rebates was mine, regardless of whether I cancel the savingscity subscription or not - the rebates were MINE just for signing up! La-dee-dah! Well, lo and behold, I soon cancelled my subscription because it was useless to me, and proceeded to take the steps necessary to get my first $10 gas rebate, and three months later when no money was deposited into my account, I called them and was told "Oh, no, ma'am, you have to be an active member to receive those rebates." TA DA! To be honest, the whole way this "business" conducted itself had me sceptical from the beginning, so I'm not really that surprised. [redacted]

Hi Jacki,

I'm sorry to hear about the miscommunication that occured when you gave SaversCity.ca a try. We strive to be clear with how our program works so our customers can get the most out of their membership.

We'd love the opportunity to make things right! Please reach out to me by emailing [email protected] to my attention and feel free to include any additional feedback you have.

Charlie B.
Customer Support
SaversCity.ca

Wow what a [redacted] these guys are.. Sign up for $100 in free gas and pay only $1.95 for a trial membership. If you don't like the program you can cancel anytime and keep the gas coupons. Yeah right first off I signed up 2 weeks ago and got the run around about the gas coupon saying that their server was down and it would be mailed to the address I provided by Friday. No coupon in Friday's mail no coupon Monday, Tuesday Etc... So I call their customer service centre and get oh we sent you an email with instructions and codes blah blah blah. So I say ok give me the password and I will try it right now. LOL yeah free gas my a$#. You get $10 per week for gas and you have to be an active member to recive it. But wait I thought I could keep the gas coupons even if I cancel?? Yeah you can keep $10 if you can even get it. So I call to cancel and get nothing but a hard time I actually said during the cancellation call hey buddy you are starting to get on my nerves after me saying at least 5 times nicely please just cancel everything. Nope had to try and try to upsell me. It gets better the caller says can I ask why you want to cancel and I say sure I would like to cancel because 1. I have been given nothing but a runaround everytime I've called to find out where my gas coupon was 2.The offers aren't in my area I live in Fort Erie and the closest offer is Niagara Falls so I have to drive 30mins to use your service sorry but that isn't convienent. 3. I said have you ever [redacted] Saver City ? He said no I said try it it's not good [redacted]

Hi James,

I'm very sorry you ran into this issue! While you're in your free trial you are able to use all the benefits of our membership including the gasoline rebate.

It's clear that this program wasn't a fit for you based on your area though. If you'd like to reach out to me I'd love to hear your feedback and do what I can to ensure your satisfaction. You can contact me by emailing [email protected] to my attention.

Charlie B.
Customer Support
SaversCity.ca

Despite being on the Do Not Call list, I got a call from Savers City which also telemarkets for Holiday City, and offerred $100 in gas vouchers to start a membership to both. I signed up, with the intention to check out the program and if all else failed and I did not like / need it, I would have the gas vouchers. I was told they would be sent via email, and a welcome package with some start up offers would arrive by snail mail within a week. I ALWAYS turn these things down but this one sounded somewhat legit and I was interested in the travel offers. Of course...neither the email or ground mail packages every came. I called to inquire once after about a week or signing up and was told they did send it all, there must be mistakes on my end or spam filters were not allowing the email vouchers. I confirmed all my email / address information, and of course it was right, with my spam filters working just fine. They just didn't do it. It's how they get you to sign up and then simply don't send their side of the deal. I cancelled one week later and am out about $30. Don't do it.

Hi Raechel,

I'd love to get some further information from you regarding your experience. If you could please reach out to me by emailing [email protected] to my attention with some details about your enrollment, we'd like to make this right.

Charlie B.
Customer Support
SaversCity.ca

[redacted]
I paid for a few months
And then when I send them the receipts for the discount they said that my bank cancelled the account
What a bunch of [redacted] 😡😡😡

Hi Armando,

I'm sorry to hear about your negative experience with SaversCity.ca.

Sometimes the bank will decline our attempts to bill you the membership fee. We do attempt to rebill and keep your account active if possible, but if our attempts continue to fail our system automatically cancels the membership.

We're always available to help you reactivate so you can get the most out of your membership!

Charlie B.
Customer Support
SaversCity.ca

Wow what a [redacted] these guys are.. Sign up for $100 in free gas and pay only $1.95 for a trial membership. If you don't like the program you can cancel anytime and keep the gas coupons. Yeah right first off I signed up 2 weeks ago and got the run around about the gas coupon saying that their server was down and it would be mailed to the address I provided by Friday. No coupon in Friday's mail no coupon Monday, Tuesday Etc... So I call their customer service centre and get oh we sent you an email with instructions and codes blah blah blah. So I say ok give me the password and I will try it right now. LOL yeah free gas my a$#. You get $10 per week for gas and you have to be an active member to recive it. But wait I thought I could keep the gas coupons even if I cancel?? Yeah you can keep $10 if you can even get it. So I call to cancel and get nothing but a hard time I actually said during the cancellation call hey buddy you are starting to get on my nerves after me saying at least 5 times nicely please just cancel everything. Nope had to try and try to upsell me. It gets better the caller says can I ask why you want to cancel and I say sure I would like to cancel because 1. I have been given nothing but a runaround everytime I've called to find out where my gas coupon was 2.The offers aren't in my area I live in Fort Erie and the closest offer is Niagara Falls so I have to drive 30mins to use your service sorry but that isn't convienent. 3. I said have you ever [redacted] Saver City ? He said no I said try it it's not good [redacted]

Hi James,

We're sorry to hear about your negative experience. Please note that we replied to your more recent review above.

Charlie B.
Customer Support
SaversCity.ca

[redacted]. They'll call you to offer you a free $100.00 gas coupon with no purchase necessary, all you have to do is pay the initial mailing service of $3.19 for the coupon and information while you have 30 days to decide if you are interested, if not, you can cancel it and keep the gas coupon. But what they are actually sending you is a letter of instructions to register on a website and no gas coupon [redacted] if you are not interested, you have to call each and every program to cancel, where each program has its own separate number which they do not inform you about, and that's how they get you. You will be charged for all other programs you didn't know about to call. and they will refuse to reimburse you for those fault charges because it was "your fault" for not calling each number for each different program.

Hi Nancy,

I'm sorry to hear about your experience! We always want our members to be clear on how our program works so they can use it to their benefit.

SaversCity.ca offers a trial membership for $1.95 with a 14-day trial. The only other membership we offer is it's sister program, HolidaySavers.ca which has the same price. We always make sure to send you out information that has all the contact information for each program to make sure you have everything you need.

We of course understand there can be some confusion with this though! Please feel free to reach out to me by emailing [email protected] to my attention and I'd be happy to look into this with you.

Charlie B.
Customer Support
SaversCity.ca

[redacted]. They call you to let you know that there is a one time charge of $17.83 and promise you gifts. Well, I am still waiting for these gifts after 7 months. Also the one time charge of $17.83 ended up becoming a monthly charge. And when you call them to cancel, they give you a hard time. To make it worse, after you cancel your account, they change their name to Holiday savers and continue billing your credit card.

Hi Shellina,

Thank you for your feedback. We're sorry to hear about the negative experience you had!

We do offer two separate memberships called SaversCity.ca and HolidaySavers.ca, it sounds like you may have signed up to both but only contacted customer support for SaversCity.ca to cancel that one.

I'd love to look into this further though and help you resolve any issues you had. Please feel free to email [email protected] to my attention and we can get that started.

Charlie B.
Customer Support
SaversCity.ca

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Address: 2336 Bloor St W PO Box 84560, Toronto, Ontario, Canada, M6S 4Z7

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