SaveUp, Inc.

Initial Business Response /* (1000, 7, 2015/04/13) */
Contact Name and Title: SaveUp
Contact Email: [email protected]
Hello Aaron,
We GREATLY apologize for the delayed response! SaveUp just recently moved from California to Illinois, and as we were transitioning, we were unable to
access our customer support emailsPlease know that we were not intending to ignore your emails as we didn't have access to anyone's inquiriesNow that we have settled in Lake Forest, it should never happen again, and we will ensure that it doesn't
Since SaveUp is under new ownership, we were unaware that the deactivation button was ineffectiveSince realizing this technical difficulty, thanks to your support emails that we were finally able to view, we were able to resolve the issue, and appreciate you bringing it to our attention for us to fix
As for your account, it has been deactivated as of March 30th, at 2:51pmAgain, we sincerely apologize for all of this inconvenience, and nothing that happened was intentionalHad we have been able to answer your concerns on the date of which they were sent, this matter would have been taken care of promptly as we are now able to answer our customer support emails daily
Best regards,
Your friends at SaveUp
Initial Consumer Rebuttal /* (2000, 9, 2015/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)