Hello,I have reviewed complaint # [redacted] that we received in the mail on 10/9/The customer in question wrote our customer service team on 9/28/about a [redacted] yogurt purchase that did not redeem to their accountThrough research it was determined that the customer did not scan each unique UPC on the different varieties of [redacted] yogurt (the offer required a purchase of individual cups) that were purchased and therefore we were not able to verify the full purchaseWe responded to the customer on 10/and credited the customer’s accountThank you,***-- [redacted] Customer Service Team LeadSavingStar, Inc[redacted] @savingstar.com
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] they are full of it I provided undisputable PROOF as shown on my receipt that these items were NOT added in this transaction Had they been a DC would appear to the left of the items in question which stands for digital coupon indicating it was an offer I added to my price plus card If they would like to see the receipt in it's entirety I would be more than happy to send about pictures to include it all as its a long receipt but it would certainly PROVE that I used my price plus card which is linked to savingstar Use of the price plus card would have DC next to items to which I added digitally which is what this company is saying cannot be used in addition to their offers There is no good reason to deny my request for these items to be part of the rebate when they are not digitally added to my order as shown on attached picture SC stands for store coupon and is not part of the digital dilemma that is being presented here Regards, [redacted]
Hello, I reviewed complaint # [redacted] that we received in the mail recentlyI see that the customer wrote in on 6/16/with their inquiryThey were responded to by our team on 6/27/and their ticket is currently marked as solvedI do not see any other emails from the email address listed in the Revdex.com complaint that were sent in during the month of JuneOur current response time is within 5-business days (Monday-Friday) due to a high volume of emailsWe're working hard to speed this up, but each customer email does generate an auto response that will inform them of the expected wait timeWe do answer every message we receive in the order that we receive itThanks, *** -- [redacted] Customer Service Team LeadSavingStar, Inc
Its not fair to everyone trying to activate the offer Anybody can go on and activate every single offer just to do so and yet the people that really want the offer cant get it.too many "so called extreme" people buying up everything and reselling stuffThe people that really want the deal for their own use cant get them: (Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I understand the way that SavingStar's Cash Back Mall works and I followed the appropriate steps (clicking through to [redacted] to make the purchase as a new customer)I meet all of ***'s restrictions' guidelines - there was a server error code on ***'s website that would NOT ALLOW an online order to process - when I called ***, they said it was a KNOWN issue and that customers had not been able to process orders online for quite some timeSo I was unable to complete the online order process at NO FAULT OF MY OWN (after trying several times, having my credit checked SEVERAL TIMES...it failed with "server error" on their end over and over again)This should be between SavingStar and [redacted] to hash out...otherwise this was ADVERTISING of a Cash Back offer on the part of SavingStar Regards, [redacted]
Hello, This is in response to complaint # [redacted] that we received in the mail on 12/I reviewed this customer’s complaint and I see that they wrote in to our support team on 12/about a purchase that was submitted that did not reward to their accountThe support agent researched the issue and found that the receipt had been marked as “already processed to another account”Upon my further research this morning, I discovered that it was marked as such in errorWe will look into the circumstances that caused this issueI have instructed the original agent to credit the customer and notify them today (which is 12/31)It may take a day or two for the credit to show up on the customer’s endWe do apologize for the inconvenienceIf the customer has any further questions about this issue or future issues they are welcome to contact us at [email protected] would also encourage this customer to respond to the messages they receive from our own customer care team should they disagree with the outcomeWe’re always happy to review our own work.Sincerely,***
Hello, We received complaint # [redacted] I reviewed this customer’s case, and I’m afraid that our records do show that the offers in question were at some point added to the customer’s [redacted] card on the [redacted] website at some point prior to redemption on SavingStarWhen this is the case, if the customer has purchased the item on that same card, it will not qualify for a redemption on SavingStarThese offers are running on SavingStar and the store’s website simultaneously and are considered to be the same exact offerThus, the offer can only be activated in one place on that card at that storePlease note that these offers will not be available to the customer on SavingStar if they activate the offer on the store’s website at any pointEven if the offer is subsequently deactivated on the store’s website, it will still not be available to the customer on SavingStar on that same cardSo even if the offer is no longer activated on the store’s website, it will still be blocked on SavingStarThis also means that multiple purchases of the item at the store in question will still result in being blocked on SavingStarTherefore, it is quite easy to make a purchase where a digital coupon is not applied on the receipt and still have the offer blocked on SavingStarAlso, these restrictions have been in place for at least two years on SavingStar.com, however only recently have they been expanded to include different kinds of offers, so while the customer may have been able to redeem the offer in both places in the past this is no longer the caseWe have offered this customer courtesy credits on two different occasions for purchases that were affected by this restriction (including the purchase mentioned the customer’s letter) so that we had a chance to explain the problem, but we will not be able to credit any further purchases that are blocked for this reasonWe recommend that the customer be aware of identical offers activated on the store’s website before attempting to redeem at SavingStarWe are sorry for any inconvenience this may have caused, but these restrictions will remain in place and we recommend that the customer please be aware of them for the futureThank you,*** -- [redacted] SavingStarCustomer Service Team Lead
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The complaint number is [redacted] dated 01-06-16, NOT [redacted] dated 11-16-15, which was already resolved I don't know why both SavingStar and Revdex.com are referencing the previous complaint number As far as [redacted] not finding my email from 12-29-from [redacted] , is because it was sent to them from my work email at [redacted] forwarding their error email with reference to my [redacted] account with SavingStar.] Regards, [redacted]
Hello, I reviewed the customer's rebuttalAs I stated in my last message, the restrictions for [redacted] on our website do very clearly state that only purchases made through the ***.comwebsite are qualified for cash backUnfortunately we are not able to honor any purchases that did not happen online after clicking through from the SavingStar Cash Back MallWe are not able to make any exceptions for thisWe apologize for the inconvenience
Hello, I reviewed the case in # [redacted] and I see that the customer wrote in to our customer service department the same day this complaint was filedI would like to encourage the customer to give our customer service department a change to reply before they contact the Revdex.comOur customer service department responded to the customer yesterday and found that the UPC the customer scanned at the beginning of the receipt scan process did not match the UPC displayed on the receipt that was submittedThe UPC that is submitted during the process is matched to the one on the receipt, so if the customer scans a different product than the one purchased on the receipt, the receipt will be rejected for redemptionThis is why the customer did not receive their savingsThey have since been manually credited, but we do want to express that the customer does need to be sure to scan the items purchased on the receipt to qualify for savings in the futureThank you,***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] sent me an email stating she credited the account, which WAS NOT CREDITED more than two hours after she sent the email [redacted] did not bother to explain why a friend of mine submitted less of their receipt than I did and was approved, nor how I submitted the very same information on of other [redacted] receipts that were also accepted I have never had a [redacted] receipt rejected until now So ***'s answer does not justify everything else that I offered for support of my complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, We received this complaint in the mail and I have reviewed this customer's caseThe way that SavingStar's Cash Back Mall works is that if you start your purchase on Savingstar.com and then click through to one of our eligible retailers and then make a purchase on the retailer's website directly after that click through, you can be eligible to receive cash backHowever, these offers are restricted to purchases made online and only after clicking through from SavingStar.comIf you view the page for [redacted] on the Cash Back Mall website (here: [redacted] ) you can view the retailer's restrictions by clicking on "view restrictions" below the retailer's icon***'s restrictions are as follows: "Cash Back is available for new customers only and through www.***.com websiteCash Back is reported 60-days after final installation is complete."Unfortunately we are not able to honor any purchases that did not happen online after clicking through from the SavingStar Cash Back MallWe are not able to make any exceptions for thisWe apologize for the inconvenienceThanks,***
Hello, We received complaint # [redacted] in the mail and I have reviewed the caseThis customer's SavingStar account was flagged due to a large volume to transactions made through our Cash Back MallThe volume was out of the ordinary, so the account was flagged and closed as a precaution A message was sent to the customer's email address on 3/25/detailing thisThe customer may want to check their spam or junk mail folder to see if this message ended up thereThe customer wrote in on 4/12/asking why their account was closedOn 4/19/we were able to clear the account and it was reopenedOn that same date, the email was responded to with this updateWhile the account was closed, no funds were removed from the customer's accountIf they have any further questions, I recommend they contact us at [email protected]
Hello, We received the customer's rejection of our response todayI double checked the customer's account under the email address [redacted] @gmail.com and confirmed that it was in fact reopened on 4/19/and no funds were removed from the customer's accountIf the customer is continuing to have trouble logging in, please have them contact [email protected] purchase validity, in the case of our Cash Back Mall, it is in fact the retailer that verifies the purchases for SavingStarIn some cases, retailers will ask us to flag accounts from time to time based off of purchase volume and other factorsI do apologize if this caused any inconvenienceI do apologize for the long wait time to hear back from customer serviceDuring the month of March and early April it did take a long time to hear back from customer service due to a high volume of messages from customersWe have been adding staff to compensate for this and our response time has gotten shorter and we will continue to improve itWe do respond to every message that we receiveThanks,***
On 12-21-SavingStar sent an email advertising 100% cash back for a purchase of [redacted] Peanut Butter Cups oz, if purchased by 12-23-I made the $purchase on 12-22-and submitted the receipt the same dayOn 12-29-I received an email stating I did not qualify because "the receipt you submitted has already been processed." SavingStar processed it without crediting my account, and then tells me it was already processedHas to be some glitch in their systemI contacted them on 12-29-and never received a response back To have my account credited $for the purchase I made as a result of their offerThe other desired outcome is that they get their system fixedI constantly am having issues with this company and little to none with one of their competitors called [redacted] , who seriously has a great refund system, but just different offers
Hello, We received complaint # [redacted] in the mail and I have reviewed the caseThis customer's SavingStar account was flagged due to a large volume to transactions made through our Cash Back MallThe volume was out of the ordinary, so the account was flagged and closed as a precautionA message was sent to the customer's email address on 3/25/detailing thisThe customer may want to check their spam or junk mail folder to see if this message ended up thereThe customer wrote in on 4/12/asking why their account was closedOn 4/19/we were able to clear the account and it was reopenedOn that same date, the email was responded to with this updateWhile the account was closed, no funds were removed from the customer's accountIf they have any further questions, I recommend they contact us at [email protected],***
We received this complaint in the mail recently and I have reviewed this caseI see that on 3/15/this customer's account was frozen due to an unusually high volume of purchasing activity in this customer's Cash Back Mall accountThe customer was sent a message about their account being frozen on 3/25/On 5/19/this account was finally cleared for reopening and the customer was sent a message informing them of this that same dayThe customer should be able to log in nowIf the customer has any further questions or concerns, I recommend that they contact us directly by emailing [email protected],***
Hello,I have reviewed complaint # [redacted] that we received in the mail on 10/9/The customer in question wrote our customer service team on 9/28/about a [redacted] yogurt purchase that did not redeem to their accountThrough research it was determined that the customer did not scan each unique UPC on the different varieties of [redacted] yogurt (the offer required a purchase of individual cups) that were purchased and therefore we were not able to verify the full purchaseWe responded to the customer on 10/and credited the customer’s accountThank you,***-- [redacted] Customer Service Team LeadSavingStar, Inc[redacted] @savingstar.com
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] they are full of it I provided undisputable PROOF as shown on my receipt that these items were NOT added in this transaction Had they been a DC would appear to the left of the items in question which stands for digital coupon indicating it was an offer I added to my price plus card If they would like to see the receipt in it's entirety I would be more than happy to send about pictures to include it all as its a long receipt but it would certainly PROVE that I used my price plus card which is linked to savingstar Use of the price plus card would have DC next to items to which I added digitally which is what this company is saying cannot be used in addition to their offers There is no good reason to deny my request for these items to be part of the rebate when they are not digitally added to my order as shown on attached picture SC stands for store coupon and is not part of the digital dilemma that is being presented here Regards, [redacted]
Hello, I reviewed complaint # [redacted] that we received in the mail recentlyI see that the customer wrote in on 6/16/with their inquiryThey were responded to by our team on 6/27/and their ticket is currently marked as solvedI do not see any other emails from the email address listed in the Revdex.com complaint that were sent in during the month of JuneOur current response time is within 5-business days (Monday-Friday) due to a high volume of emailsWe're working hard to speed this up, but each customer email does generate an auto response that will inform them of the expected wait timeWe do answer every message we receive in the order that we receive itThanks, *** -- [redacted] Customer Service Team LeadSavingStar, Inc
Its not fair to everyone trying to activate the offer Anybody can go on and activate every single offer just to do so and yet the people that really want the offer cant get it.too many "so called extreme" people buying up everything and reselling stuffThe people that really want the deal for their own use cant get them: (Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I understand the way that SavingStar's Cash Back Mall works and I followed the appropriate steps (clicking through to [redacted] to make the purchase as a new customer)I meet all of ***'s restrictions' guidelines - there was a server error code on ***'s website that would NOT ALLOW an online order to process - when I called ***, they said it was a KNOWN issue and that customers had not been able to process orders online for quite some timeSo I was unable to complete the online order process at NO FAULT OF MY OWN (after trying several times, having my credit checked SEVERAL TIMES...it failed with "server error" on their end over and over again)This should be between SavingStar and [redacted] to hash out...otherwise this was ADVERTISING of a Cash Back offer on the part of SavingStar Regards, [redacted]
Hello, This is in response to complaint # [redacted] that we received in the mail on 12/I reviewed this customer’s complaint and I see that they wrote in to our support team on 12/about a purchase that was submitted that did not reward to their accountThe support agent researched the issue and found that the receipt had been marked as “already processed to another account”Upon my further research this morning, I discovered that it was marked as such in errorWe will look into the circumstances that caused this issueI have instructed the original agent to credit the customer and notify them today (which is 12/31)It may take a day or two for the credit to show up on the customer’s endWe do apologize for the inconvenienceIf the customer has any further questions about this issue or future issues they are welcome to contact us at [email protected] would also encourage this customer to respond to the messages they receive from our own customer care team should they disagree with the outcomeWe’re always happy to review our own work.Sincerely,***
Hello, We received complaint # [redacted] I reviewed this customer’s case, and I’m afraid that our records do show that the offers in question were at some point added to the customer’s [redacted] card on the [redacted] website at some point prior to redemption on SavingStarWhen this is the case, if the customer has purchased the item on that same card, it will not qualify for a redemption on SavingStarThese offers are running on SavingStar and the store’s website simultaneously and are considered to be the same exact offerThus, the offer can only be activated in one place on that card at that storePlease note that these offers will not be available to the customer on SavingStar if they activate the offer on the store’s website at any pointEven if the offer is subsequently deactivated on the store’s website, it will still not be available to the customer on SavingStar on that same cardSo even if the offer is no longer activated on the store’s website, it will still be blocked on SavingStarThis also means that multiple purchases of the item at the store in question will still result in being blocked on SavingStarTherefore, it is quite easy to make a purchase where a digital coupon is not applied on the receipt and still have the offer blocked on SavingStarAlso, these restrictions have been in place for at least two years on SavingStar.com, however only recently have they been expanded to include different kinds of offers, so while the customer may have been able to redeem the offer in both places in the past this is no longer the caseWe have offered this customer courtesy credits on two different occasions for purchases that were affected by this restriction (including the purchase mentioned the customer’s letter) so that we had a chance to explain the problem, but we will not be able to credit any further purchases that are blocked for this reasonWe recommend that the customer be aware of identical offers activated on the store’s website before attempting to redeem at SavingStarWe are sorry for any inconvenience this may have caused, but these restrictions will remain in place and we recommend that the customer please be aware of them for the futureThank you,*** -- [redacted] SavingStarCustomer Service Team Lead
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The complaint number is [redacted] dated 01-06-16, NOT [redacted] dated 11-16-15, which was already resolved I don't know why both SavingStar and Revdex.com are referencing the previous complaint number As far as [redacted] not finding my email from 12-29-from [redacted] , is because it was sent to them from my work email at [redacted] forwarding their error email with reference to my [redacted] account with SavingStar.] Regards, [redacted]
Hello, I reviewed the customer's rebuttalAs I stated in my last message, the restrictions for [redacted] on our website do very clearly state that only purchases made through the ***.comwebsite are qualified for cash backUnfortunately we are not able to honor any purchases that did not happen online after clicking through from the SavingStar Cash Back MallWe are not able to make any exceptions for thisWe apologize for the inconvenience
Hello, I reviewed the case in # [redacted] and I see that the customer wrote in to our customer service department the same day this complaint was filedI would like to encourage the customer to give our customer service department a change to reply before they contact the Revdex.comOur customer service department responded to the customer yesterday and found that the UPC the customer scanned at the beginning of the receipt scan process did not match the UPC displayed on the receipt that was submittedThe UPC that is submitted during the process is matched to the one on the receipt, so if the customer scans a different product than the one purchased on the receipt, the receipt will be rejected for redemptionThis is why the customer did not receive their savingsThey have since been manually credited, but we do want to express that the customer does need to be sure to scan the items purchased on the receipt to qualify for savings in the futureThank you,***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] sent me an email stating she credited the account, which WAS NOT CREDITED more than two hours after she sent the email [redacted] did not bother to explain why a friend of mine submitted less of their receipt than I did and was approved, nor how I submitted the very same information on of other [redacted] receipts that were also accepted I have never had a [redacted] receipt rejected until now So ***'s answer does not justify everything else that I offered for support of my complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, We received this complaint in the mail and I have reviewed this customer's caseThe way that SavingStar's Cash Back Mall works is that if you start your purchase on Savingstar.com and then click through to one of our eligible retailers and then make a purchase on the retailer's website directly after that click through, you can be eligible to receive cash backHowever, these offers are restricted to purchases made online and only after clicking through from SavingStar.comIf you view the page for [redacted] on the Cash Back Mall website (here: [redacted] ) you can view the retailer's restrictions by clicking on "view restrictions" below the retailer's icon***'s restrictions are as follows: "Cash Back is available for new customers only and through www.***.com websiteCash Back is reported 60-days after final installation is complete."Unfortunately we are not able to honor any purchases that did not happen online after clicking through from the SavingStar Cash Back MallWe are not able to make any exceptions for thisWe apologize for the inconvenienceThanks,***
Hello, We received complaint # [redacted] in the mail and I have reviewed the caseThis customer's SavingStar account was flagged due to a large volume to transactions made through our Cash Back MallThe volume was out of the ordinary, so the account was flagged and closed as a precaution A message was sent to the customer's email address on 3/25/detailing thisThe customer may want to check their spam or junk mail folder to see if this message ended up thereThe customer wrote in on 4/12/asking why their account was closedOn 4/19/we were able to clear the account and it was reopenedOn that same date, the email was responded to with this updateWhile the account was closed, no funds were removed from the customer's accountIf they have any further questions, I recommend they contact us at [email protected]
Hello, We received the customer's rejection of our response todayI double checked the customer's account under the email address [redacted] @gmail.com and confirmed that it was in fact reopened on 4/19/and no funds were removed from the customer's accountIf the customer is continuing to have trouble logging in, please have them contact [email protected] purchase validity, in the case of our Cash Back Mall, it is in fact the retailer that verifies the purchases for SavingStarIn some cases, retailers will ask us to flag accounts from time to time based off of purchase volume and other factorsI do apologize if this caused any inconvenienceI do apologize for the long wait time to hear back from customer serviceDuring the month of March and early April it did take a long time to hear back from customer service due to a high volume of messages from customersWe have been adding staff to compensate for this and our response time has gotten shorter and we will continue to improve itWe do respond to every message that we receiveThanks,***
On 12-21-SavingStar sent an email advertising 100% cash back for a purchase of [redacted] Peanut Butter Cups oz, if purchased by 12-23-I made the $purchase on 12-22-and submitted the receipt the same dayOn 12-29-I received an email stating I did not qualify because "the receipt you submitted has already been processed." SavingStar processed it without crediting my account, and then tells me it was already processedHas to be some glitch in their systemI contacted them on 12-29-and never received a response back To have my account credited $for the purchase I made as a result of their offerThe other desired outcome is that they get their system fixedI constantly am having issues with this company and little to none with one of their competitors called [redacted] , who seriously has a great refund system, but just different offers
Hello, We received complaint # [redacted] in the mail and I have reviewed the caseThis customer's SavingStar account was flagged due to a large volume to transactions made through our Cash Back MallThe volume was out of the ordinary, so the account was flagged and closed as a precautionA message was sent to the customer's email address on 3/25/detailing thisThe customer may want to check their spam or junk mail folder to see if this message ended up thereThe customer wrote in on 4/12/asking why their account was closedOn 4/19/we were able to clear the account and it was reopenedOn that same date, the email was responded to with this updateWhile the account was closed, no funds were removed from the customer's accountIf they have any further questions, I recommend they contact us at [email protected],***
We received this complaint in the mail recently and I have reviewed this caseI see that on 3/15/this customer's account was frozen due to an unusually high volume of purchasing activity in this customer's Cash Back Mall accountThe customer was sent a message about their account being frozen on 3/25/On 5/19/this account was finally cleared for reopening and the customer was sent a message informing them of this that same dayThe customer should be able to log in nowIf the customer has any further questions or concerns, I recommend that they contact us directly by emailing [email protected],***