Savino Brothers Hardwood Flooring Contractors Inc.

Review: we contracted with savino bros to refinish our wood floors. they sanded, stained and polyurethened but left a 8 by 10 dark area in the middle of the room. we had given them a 50% deposit but refuse to pay the balance until the fix the problem.Desired Settlement: same

Desired Settlement: Repair

Business

Response:

To whom it may concern:

Savino Brothers Hardwood Flooring Contractors enter into a contract with Mrs. [redacted] for floor refinishing & repairs. (See attached contract & Invoice) A fifty (50) percent deposit was due prior to work commencing, with the remaining balance due upon completion. During the course of performance, a stain/discoloration from an area rug, padding, water, and/or sunlight was discovered on the hardwood floor in the living room. Despite our best efforts, the spot would not "sand out''.

As is clearly noted in the contract:

[Savino Brothers] will not be responsible for any damage caused by conditions such asfaulty construction of the building, ordinmy wear and tear,fire, water or chemical action,faulty maintenance, improper ventilation, excessive moisture or dryness, gaps between floorboards, or setting of walls. . . . Not responsible for uneven tones in the finished floor due to the character of the wood . . . .

Accordingly, Savino Brothers bears no responsibility for the discoloration present on the hardwood flooring prior to us starting

the job and has tendered full performance of our obligations in conformity with the terms of the contract.

In a sign of good faith an offer was made to deduct 15% ($345.00) off the balance of the invoice. The offer was rejected

by the homeowner.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To Whom It May Concern

The letter from Savino is missing the key to the entire problem. They messed up the refinishing job and acknowledged in our only phone conversation, that the living room floor had an 8 by 10 dark spot . They have yet to offer a plan to fix the issue. It appears that their only focus is to get the money, not right the wrong. I am very willing to pay them in full when they complete the job.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern:

I have explained our position several times in a clear, precise, detailed manner in previous letters. There is not much more I can add at this point.

I have also offered a credit in the amount of $500.00 in good faith to try and resolve this matter, still no response from Mr. [redacted].

Mr. [redacted] has not responded to any points I have presented in my letters. I wonder if he even reads them.

This will be my last correspondence regarding this matter, as I feel Mr. [redacted] has no intention of bringing this to a conclusion.

I would also like to state for the record that Savino Brothers Hardwood Flooring Contractors, Inc. has been in business for over 30 years

and has never had a complaint filed with Revdex.com.

We have never filed a mechanics lien on any homeowner's property, until now.