Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowthey said it was not true about the failure rate, I purchased lights, one went out less than days after initial installationWithin hours I had a second light go outThis was the first instance, now I have a third light out of five that has failedThree failures out of five is percent, so I for my experience have had a percent failure rate.what irritates me is the company is taking no responsibly for covering the shippingI appreciate that they are honoring the warranty but I don't feel that I should have to pay shipping both ways in two incidents for a sub quality product. These are installed in a kitchen of a new house, non smoke ring home with no moisture issuesThe ones in my house that came from *** are about six years old and stop work fineI thought the ones I got from this company for my daughter would be of a higher quality but I see theirs are nothing but junk.Sincerly *** ***
Regards,
*** ***
Thank you for contacting us regarding your under cabinet
lighting. Your suggestion that our product
has a 60 percent failure rate is simply untrue.
This occurred in a single instance, not with the thousands of fixtures
we have provided and are currently in service. Micro Fluorescent fixtures can be affected
by static, quenching, power surge, moisture and many other environmental factors. We are glad to honor the manufacturer’s
warranty that was provided when you purchased the product. Should you wish to contact our Customer
Support team you may do so by calling [redacted]-[redacted]-[redacted] or emailing [email protected].
Dear Mr. [redacted], We are sorry to hear that you ran into difficulties with the under cabinet
lighting you purchased from us. Our product is covered by a one year manufacturers warranty
as outlined in our customer service policies in the link below. We have
supplied thousands of these fixtures with...
a very low failure rate. Our policy does state that all other costs associated with a warranty claim are
excluded. If you would like to process your warranty claim and pay the return
and new shipping charges, we are happy to assist you. http://www.slimfluorescent.com/service.phpThank you, Savio Lighting Inc. [redacted]-[redacted]-[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Their response in nothing more than their regular policy statement. A customer should not have to pay shipping bothe ways on a warranty repair twice. Their product has a 60 percent failure rate and they told me I was the only one that was having issues. All you can do with a light is plug it up they have no customer service or accept any responsibility for multiple failures
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowthey said it was not true about the failure rate, I purchased lights, one went out less than days after initial installationWithin hours I had a second light go outThis was the first instance, now I have a third light out of five that has failedThree failures out of five is percent, so I for my experience have had a percent failure rate.what irritates me is the company is taking no responsibly for covering the shippingI appreciate that they are honoring the warranty but I don't feel that I should have to pay shipping both ways in two incidents for a sub quality product. These are installed in a kitchen of a new house, non smoke ring home with no moisture issuesThe ones in my house that came from *** are about six years old and stop work fineI thought the ones I got from this company for my daughter would be of a higher quality but I see theirs are nothing but junk.Sincerly *** ***
Regards,
*** ***
Thank you for contacting us regarding your under cabinet
lighting. Your suggestion that our product
has a 60 percent failure rate is simply untrue.
This occurred in a single instance, not with the thousands of fixtures
we have provided and are currently in service. Micro Fluorescent fixtures can be affected
by static, quenching, power surge, moisture and many other environmental factors. We are glad to honor the manufacturer’s
warranty that was provided when you purchased the product. Should you wish to contact our Customer
Support team you may do so by calling [redacted]-[redacted]-[redacted] or emailing [email protected].
Dear Mr. [redacted], We are sorry to hear that you ran into difficulties with the under cabinet
lighting you purchased from us. Our product is covered by a one year manufacturers warranty
as outlined in our customer service policies in the link below. We have
supplied thousands of these fixtures with...
a very low failure rate. Our policy does state that all other costs associated with a warranty claim are
excluded. If you would like to process your warranty claim and pay the return
and new shipping charges, we are happy to assist you. http://www.slimfluorescent.com/service.phpThank you, Savio Lighting Inc. [redacted]-[redacted]-[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Their response in nothing more than their regular policy statement. A customer should not have to pay shipping bothe ways on a warranty repair twice. Their product has a 60 percent failure rate and they told me I was the only one that was having issues. All you can do with a light is plug it up they have no customer service or accept any responsibility for multiple failures
Regards,
[redacted]