Savio Lighting

Thank you for contacting us regarding your under cabinet lighting Your suggestion that our product has a percent failure rate is simply untrue This occurred in a single instance, not with the thousands of fixtures we have provided and are currently in serviceMicro Fluorescent fixtures can be affected by static, quenching, power surge, moisture and many other environmental factors We are glad to honor the manufacturer’s warranty that was provided when you purchased the product Should you wish to contact our Customer Support team you may do so by calling ***-***- [redacted] or emailing [email protected]

Dear Mr***, We are sorry to hear that you ran into difficulties with the under cabinet lighting you purchased from usOur product is covered by a one year manufacturers warranty as outlined in our customer service policies in the link belowWe have supplied thousands of these fixtures with a very low failure rateOur policy does state that all other costs associated with a warranty claim are excludedIf you would like to process your warranty claim and pay the return and new shipping charges, we are happy to assist youhttp://www.slimfluorescent.com/service.phpThank you, Savio Lighting Inc***-***-***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Their response in nothing more than their regular policy statementA customer should not have to pay shipping bothe ways on a warranty repair twiceTheir product has a percent failure rate and they told me I was the only one that was having issuesAll you can do with a light is plug it up they have no customer service or accept any responsibility for multiple failures Regards, [redacted] ***