Dear Mr [redacted] , Please excuse the late response to your letter of complaint sent to the Revdex.com Your letter of complaint was received and the matter was investigatedIt was confirmed that a sale was made to your business,however, no sale prior to January A sales person from this office would have been allowed to market and sell to you while mentioning if we had sold to you in that year and was calling to renew the listing only after paying any existing bill from the previous yearAgain, our records show no previous sale as being made to you, so the sales person, if they did, had no right to approach you with an attempted sale in the manner described in your letter of complaint.Please note that the invoice was cleared of any existing balance and your business information placed on our Do Not Contact If there are any questions please free to contact us Sincerely, Customer Service
Dear Mr[redacted] Please excuse the late response to your letter of complaint sent to the Revdex.com If our employee has been attempting to contact you with reference to an outstanding bill and you were not aware of what she was talking about then she should have taken the time to properly explain the reason for the invoice Our records indicated that a salesperson had initiated contact with you on the 4th of February in an effort to market and sell our services to you as the owner of the businessAt no time was there any business with us prior to February If you were informed that there was and that was the reason for the calls in an attempt to collect, then a proper explanation was severely lackingAfter you spoke to our salesperson on the 4th of February you would of then spoken to another person in our company to verify that you were the owner and that you had indeed been made aware for what reason we had called youIf we were told that nothing was wanted or we felt or had been made aware that there was any discrepancies, we would of immediately cancelled and made sure nothing was sent to youWe are aware or the extreme difficulties that we will face when marketing and selling our services via the telephone and see no reason to send an invoice without all parties being aware.Please note that the invoice was cancelled and the business information placed on our Do Not Contact List If there are any questions please feel free to contact us Sincerely, Customer Service
A letter of response was sent to Mr.Almodavar. Please forgive the extremely late response as we just recently received the letter. If there are other letters that were not responded to please feel free to fax to us at 1-855-281-1991. Dear Mr. [redacted], Your letter of complaint was received and the...
matter investigated. Our records do not show any previous contact with your business previous to the June 10 2015 date. However, this email is not to discuss that matter. My concern is that if you were told by our sales person that you had to pay to cancel a listing from last year, then that was incorrect. The job is to contact a place of business, speak to the authorized personnel, introduce themselves and state from where they are calling and proceed to sell a business listing along with various other add-on services. Clearly, according to your letter of complaint, that was not the case.Please note that the invoice was cancelled immediately and all info pertaining to your business place on our Do Not Contact List. The sales person in question was made aware of the complaint and will be monitored on our end. All efforts are now being made to clean up or record with the Revdex.com with reference to situation such as these. Sincerely, Customer Service Department Sent on: 8/3/2015 3:35:15 PM
Dear Mr [redacted], Please excuse the late response to your letter of complaint sent to the Revdex.com. Your letter of complaint was received and the matter was investigated. It was confirmed that a sale was made to your business,however, no sale prior to January 27 2015. A sales person from this...
office would have been allowed to market and sell to you while mentioning 2014 if we had sold to you in that year and was calling to renew the listing only after paying any existing bill from the previous year. Again, our records show no previous sale as being made to you, so the sales person, if they did, had no right to approach you with an attempted sale in the manner described in your letter of complaint.Please note that the invoice was cleared of any existing balance and your business information placed on our Do Not Contact. If there are any questions please free to contact us. Sincerely, Customer Service
Please excuse the extremely late response to your letter of complaint sent to the Revdex.com. We were not aware of the complaint being submitted to be forwarded to us. While I am sure that Revdex.com received your complaint, we did not. We recently emailed the Revdex.com and requested for any...
complaint not responded to be sent to us.
Our records did indicate that one of our sales persons spoke to you on the 29 of January 2015 in reference to offering our services to your business. While I agree that the call was random the sales person would of identified who they were and from where they were calling and for what reason. We do solicit customers for a good part of our customer base but every person called is addressed by their name and we always do our best to ensure they are the owner of the business or the responsible party within the company contacted.The sales person job would be to explain that we are a listing company and among various services offered, website development would be one. If the salesperson in anyway intentionally misinformed you as to who we were, then please accept our apology.The procedures we use to verify that all persons spoken to to are aware of consist of us, if any potential order of our services are agreed upon, is to have a call back confirming that. If you informed us that nothing was wanted, when speaking to our salesperson and the Verification Department and received an invoice from us, then we screwed up. Please accept our apologies and know that along with the invoice being cancelled, all information pertaining to your business was placed on our Do Not Contact List.Please note that a copy was also sent to the Revdex.com in response to initial complaint.
If there are any questions please feel free to contact us.
Dear Mr.[redacted]. Please excuse the late response to your letter of complaint sent to the Revdex.com. If our employee has been attempting to contact you with reference to an outstanding bill and you were not aware of what she was talking about then she should have taken the time to properly...
explain the reason for the invoice. Our records indicated that a salesperson had initiated contact with you on the 4th of February 2015 in an effort to market and sell our services to you as the owner of the business. At no time was there any business with us prior to February 4 2015. If you were informed that there was and that was the reason for the calls in an attempt to collect, then a proper explanation was severely lacking. After you spoke to our salesperson on the 4th of February 2015 you would of then spoken to another person in our company to verify that you were the owner and that you had indeed been made aware for what reason we had called you. If we were told that nothing was wanted or we felt or had been made aware that there was any discrepancies, we would of immediately cancelled and made sure nothing was sent to you. We are aware or the extreme difficulties that we will face when marketing and selling our services via the telephone and see no reason to send an invoice without all parties being aware.Please note that the invoice was cancelled and the business information placed on our Do Not Contact List. If there are any questions please feel free to contact us. Sincerely, Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Dear Mr [redacted] , Please excuse the late response to your letter of complaint sent to the Revdex.com Your letter of complaint was received and the matter was investigatedIt was confirmed that a sale was made to your business,however, no sale prior to January A sales person from this office would have been allowed to market and sell to you while mentioning if we had sold to you in that year and was calling to renew the listing only after paying any existing bill from the previous yearAgain, our records show no previous sale as being made to you, so the sales person, if they did, had no right to approach you with an attempted sale in the manner described in your letter of complaint.Please note that the invoice was cleared of any existing balance and your business information placed on our Do Not Contact If there are any questions please free to contact us Sincerely, Customer Service
Dear Mr[redacted] Please excuse the late response to your letter of complaint sent to the Revdex.com If our employee has been attempting to contact you with reference to an outstanding bill and you were not aware of what she was talking about then she should have taken the time to properly explain the reason for the invoice Our records indicated that a salesperson had initiated contact with you on the 4th of February in an effort to market and sell our services to you as the owner of the businessAt no time was there any business with us prior to February If you were informed that there was and that was the reason for the calls in an attempt to collect, then a proper explanation was severely lackingAfter you spoke to our salesperson on the 4th of February you would of then spoken to another person in our company to verify that you were the owner and that you had indeed been made aware for what reason we had called youIf we were told that nothing was wanted or we felt or had been made aware that there was any discrepancies, we would of immediately cancelled and made sure nothing was sent to youWe are aware or the extreme difficulties that we will face when marketing and selling our services via the telephone and see no reason to send an invoice without all parties being aware.Please note that the invoice was cancelled and the business information placed on our Do Not Contact List If there are any questions please feel free to contact us Sincerely, Customer Service
A letter of response was sent to Mr.Almodavar. Please forgive the extremely late response as we just recently received the letter. If there are other letters that were not responded to please feel free to fax to us at 1-855-281-1991. Dear Mr. [redacted], Your letter of complaint was received and the...
matter investigated. Our records do not show any previous contact with your business previous to the June 10 2015 date. However, this email is not to discuss that matter. My concern is that if you were told by our sales person that you had to pay to cancel a listing from last year, then that was incorrect. The job is to contact a place of business, speak to the authorized personnel, introduce themselves and state from where they are calling and proceed to sell a business listing along with various other add-on services. Clearly, according to your letter of complaint, that was not the case.Please note that the invoice was cancelled immediately and all info pertaining to your business place on our Do Not Contact List. The sales person in question was made aware of the complaint and will be monitored on our end. All efforts are now being made to clean up or record with the Revdex.com with reference to situation such as these. Sincerely, Customer Service Department Sent on: 8/3/2015 3:35:15 PM
Dear Mr [redacted], Please excuse the late response to your letter of complaint sent to the Revdex.com. Your letter of complaint was received and the matter was investigated. It was confirmed that a sale was made to your business,however, no sale prior to January 27 2015. A sales person from this...
office would have been allowed to market and sell to you while mentioning 2014 if we had sold to you in that year and was calling to renew the listing only after paying any existing bill from the previous year. Again, our records show no previous sale as being made to you, so the sales person, if they did, had no right to approach you with an attempted sale in the manner described in your letter of complaint.Please note that the invoice was cleared of any existing balance and your business information placed on our Do Not Contact. If there are any questions please free to contact us. Sincerely, Customer Service
Dear Mr.[redacted],
Please excuse the extremely late response to your letter of complaint sent to the Revdex.com. We were not aware of the complaint being submitted to be forwarded to us. While I am sure that Revdex.com received your complaint, we did not. We recently emailed the Revdex.com and requested for any...
complaint not responded to be sent to us.
Our records did indicate that one of our sales persons spoke to you on the 29 of January 2015 in reference to offering our services to your business. While I agree that the call was random the sales person would of identified who they were and from where they were calling and for what reason. We do solicit customers for a good part of our customer base but every person called is addressed by their name and we always do our best to ensure they are the owner of the business or the responsible party within the company contacted.The sales person job would be to explain that we are a listing company and among various services offered, website development would be one. If the salesperson in anyway intentionally misinformed you as to who we were, then please accept our apology.The procedures we use to verify that all persons spoken to to are aware of consist of us, if any potential order of our services are agreed upon, is to have a call back confirming that. If you informed us that nothing was wanted, when speaking to our salesperson and the Verification Department and received an invoice from us, then we screwed up. Please accept our apologies and know that along with the invoice being cancelled, all information pertaining to your business was placed on our Do Not Contact List.Please note that a copy was also sent to the Revdex.com in response to initial complaint.
If there are any questions please feel free to contact us.
Sincerely,
Customer Service
Dear Mr.[redacted]. Please excuse the late response to your letter of complaint sent to the Revdex.com. If our employee has been attempting to contact you with reference to an outstanding bill and you were not aware of what she was talking about then she should have taken the time to properly...
explain the reason for the invoice. Our records indicated that a salesperson had initiated contact with you on the 4th of February 2015 in an effort to market and sell our services to you as the owner of the business. At no time was there any business with us prior to February 4 2015. If you were informed that there was and that was the reason for the calls in an attempt to collect, then a proper explanation was severely lacking. After you spoke to our salesperson on the 4th of February 2015 you would of then spoken to another person in our company to verify that you were the owner and that you had indeed been made aware for what reason we had called you. If we were told that nothing was wanted or we felt or had been made aware that there was any discrepancies, we would of immediately cancelled and made sure nothing was sent to you. We are aware or the extreme difficulties that we will face when marketing and selling our services via the telephone and see no reason to send an invoice without all parties being aware.Please note that the invoice was cancelled and the business information placed on our Do Not Contact List. If there are any questions please feel free to contact us. Sincerely, Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,