Savvy Homes

We have filed numerous warranty claims for standing water in our yard since the 7th week of closing on our home. The standing water is within the warranty range of less then 10 feet of the foundation of the home and has NEVER dried up. We have very serious drainage problems due to poor and improper grading. We have submitted over 5 claims with pictures and have had verbal communication with Savvy too. Savvy has blamed the extra water on the neighbor's run off from their property, which is completely unprofessional and wrong. Savvy has never owned up to the problem and will not take responsibility for the damage occurring to my property. We have been fighting to resolve the problem that has been fully under warranty and it was also identified as an issue during our 10 month walk thru. I have given Savvy too many opportunities to correct the problem and now I must file in a public manner in hopes to have the problem resolved. FYI....PLEASE do not trust a single Savvy employee. Have EVERYTHING written down or discretely record the conversations. Two employees have already stated that they would deny any conversation occurring if I pressed for resolution. ALL 28 homes built have problems. 10 homes are already falling apart and Savvy refuses to display any form of integrity and make the responsible choice of correcting the faulty and poor quality of craftsmanship. If you are military, please beware. They have totally taken advantage of us and Savvy has caused a lot of stress to the families dealing with troubles of Savvy's new construction homes.","neg-4

Warranty IssueThis complaint is in reference to the [redacted] NC division of Savvy Homes in Raleigh, NC. Before closing on our home in October of 2015, I had noticed an issue with excess water coming off the roof from the channel next to our front porch (It needs gutters). I spoke with the superintendent on more than one occasion of this issue before closing and no one from Savvy contacted me or even offered to charge me extra to fix this problem before closing on the house. There were cosmetic issues on the interior of the house that were also ignored until I sent an email saying I wasn't going to close on the house until the issues were resolved, because during the walk through I was told as long as my wife is happy then except the flaws. My point of contact for those issues was the Realtor company [redacted] not Savvy Homes and that was a flag from the get go.Savvy hasn't even came to the property to visually see the drainage issues I'm having which is going to effect the foundation down the road. I was in contact with their warranty department and also sent pictures with no luck. Also the screened porch that was installed on the back also has no gutter's and I had to remind the superintendent more than once on upgrades we had purchased that weren't being installed prior to closing. My wife and I are happy with the house except for the water drainage issues and the sub par craftsmanship that I'll be refinishing myself down the road which includes the ceilings,caulking and the crackling floors throughout the upstairs and stairs.These are decent houses, but the sub par craftsmanship and warranty department are in question so inspect everything prior to closing. Desired SettlementI would like for someone with the warranty department actually come to my house and see the drainage issues on the front and back of the house.Business Response A representative from Savvy Homes has arranged an appointment with the homeowner to evaluate his drainage concerns.