Sawhorse Construction

Initial Business Response / [redacted] (1000, 12, 2014/12/08) */ - We have been in business over years and only hire professional technicians who are criminally background checked and must submit to and pass regular drug testing - This is only the second complaint against us filed with the Revdex.com - Both complaints had to do with pricing and not with the conduct of employees or dishonest practices by the company - We stand behind our motto but can only live by the words if we are given the opportunity to complete work - The homeowner called on the evening of October 28, to report she had no waterThe owner of the company was on call and stopped his plans for an evening out with his family to address this situation - The owner's wife is the person who answers the telephone after hours and advised the homeowner there would be an after hours service fee and overtime (or time and a half) would be charged hourly - The owner dressed in his uniform - came to our business address to load parts he may need - and traveled to the homeowners address - When he arrived, the homeowner advised him that she had not had water for two days and a friend was trying to complete the repairs for her - The owner proceeded to complete initial testing on the water system inside the house - The friend arrived at this time - The owner determined the problem was outside and that the submersible pump would have to be pulled from the wellThe friend agreed - Our company does not do any pump or well work outside the house after dark due to safety reasons - The owner met with the homeowner in her kitchen to discuss what he found - The homeowner agreed to allow technicians to return the next day to pull the pump from the well - The homeowner asked how much job would cost - The owner estimated job cost to be $plus tax and said she would have water by the next evening - The office was notified of this service visit when they arrived for work at am the next day October 29th - Service calls were already booked for the morning and a technician would be dispatched as soon as these calls were completed - The homeowner called the office on the morning of the 29th demanding service immediatelyThe office staff explained to her the situationShe told the office staff that she wanted service immediately and gave us minutes to figure it outThe office staff advised a technician would be available after lunch - The technician arrived at the home around 1pm and started working outside - he determined that there was a problem with the way the well and pump were originally installed - At this time the owner of the company arrived - The technician and the owner attempted many times to pull the pump from the well and finally were successful - After the pump was pulled the owner determined that the water pipe to the pump and the electrical wiring were not up to the guidelines as set out by the Well Act of [redacted] - The owner at this time had to leave and was replaced by another technician - A new pump and electrical wire were put down the well - the pump would not start - The pump was again pulled from the well and tested by the technician and re-installed in the well - again the pump would not start - The technician called the owner of the company - the owner advised that there had to be an electrical break in the wire leading from the pump to the house - He advised to temporarily run a wire above ground to get the homeowner water - an excavator would have to be hired later to bury the wire - At this time the homeowner arrived and she was very upsetShe :"kicked" the technicians off the job before they were able to run the wire - Both technician became upset with the way they were being treated and packed their belongings to leaveThey notified the homeowner that she would be charged for their time and parts - The homeowner then called the business number and was answered again by the owner's wife - asking to speak to the owner - The owner was not available as he was attending an [redacted] and had to turn his cell phone off - The owner attempted to call the homeowner sometime between 8:-9:pm that same evening but could only leave a voice mail message with his home phone number as there was no answer - After not hearing back from the homeowner - the office was instructed to send an invoice to the homeowner representing time and parts used - Please note - this was not a simple jobThe diagnosis portion of the job was very time consuming due to the way the initial installation was completedIt takes a lot of time to pull a pump from a well and usually involves two menThe technicians were very close to restoring water when they were told to leaveThe new pump that we attempted to install here was used a few days later at another address and worked fine - The owner of the company is one of very few plumbers in this area who carries a valid and current pump installer license (***) with [redacted] and is very qualified to diagnosis and repair any pump or well problem - The technicians on site were working under this license - The invoice will remain on the homeowners accountIt may be negotiated down someIf the invoice is not paid the information will be passed onto our collection agency Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) - We have been in business over years and only hire professional technicians who are criminally background checked and must submit to and pass regular drug testing - This is only the second complaint against us filed with the Revdex.com - Both complaints had to do with pricing and not with the conduct of employees or dishonest practices by the company MY COMMENTS: This complaint IS to do with the conduct of the employee - when a customer asks questions on the process, it should be expected the employee will provide the customer with the plan of actionI was not given this informationWhen I did ask what the plan was, the employee didn't have the courtesy to stop digging in the vehicle, have a face to face conversation with me to ASSURE me what the next steps in the process wereI had no issue with them completing the work, however, it was now 6:pm and I knew from a conversation with them earlier that having water by the end of this day was not going to be a realityI asked them if I had to arrange an excavator or was this something they could arrange and the answer was "umm, well, we're not digging it tonight"That's not the question I asked, I asked WHO was going to arrange itIt all comes down to customer serviceI was in a very vulnerable position and Pettis took advantage of this - We stand behind our motto but can only live by the words if we are given the opportunity to complete workMY COMMENTS: Company's logo: HAPPY TODAY OR YOU DON"T PAYI'll pay for the initial trip, overtime charge and service charge and partsSECOND DAY, I was not happy at all - The homeowner called on the evening of October 28, to report she had no waterThe owner of the company was on call and stopped his plans for an evening out with his family to address this situationMY COMMENTS: They advertise as a hour businessIt's not my problem owner had to cancel plans for the evening or that he had to put on his uniform - The owner's wife is the person who answers the telephone after hours and advised the homeowner there would be an after hours service fee and overtime (or time and a half) would be charged hourly MY COMMENTS: I totally agreed to his and have no problems paying for the time, service and parts on October 28th, - The owner dressed in his uniform - came to our business address to load parts he may need - and traveled to the homeowners address - When he arrived, the homeowner advised him that she had not had water for two days and a friend was trying to complete the repairs for her - The owner proceeded to complete initial testing on the water system inside the house - The friend arrived at this time - The owner determined the problem was outside and that the submersible pump would have to be pulled from the wellThe friend agreedMY COMMENTS: It was here the owner said I would have water by end of day tomorrow - Our company does not do any pump or well work outside the house after dark due to safety reasonsMY COMMENTS: I totally understand this and respect itThis of course is tied into risk management for the companyI agreeHowever, when I ask the technicians what the next steps where, he replied "ummmm, we're not digging it up tonight"I was disappointed at his responseI was looking for this answer - well, we will arrange for an excavator to be here tomorrow morning, and we'll have your water back by end of day tomorrowI didn't get this ASSURANCE from the company - The owner met with the homeowner in her kitchen to discuss what he found - The homeowner agreed to allow technicians to return the next day to pull the pump from the wellMY COMMENTS: I was NOT told technicians would be arriving AFTER lunch - The homeowner asked how much job would cost - The owner estimated job cost to be $plus tax and said she would have water by the next evening - The office was notified of this service visit when they arrived for work at am the next day October 29th - Service calls were already booked for the morning and a technician would be dispatched as soon as these calls were completedMY COMMENTS: THIS WAS NOT COMMUNICATED TO MY AS A CUSTOMERI could have proceeded with my morning work plan as scheduledI had to pay someone to be there at my home to meet techniciansI ASSUMED they would be there first thing in the morningI WAS NOT TOLD OTHERWISE - The homeowner called the office on the morning of the 29th demanding service immediatelyThe office staff explained to her the situationShe told the office staff that she wanted service immediately and gave us minutes to figure it outThe office staff advised a technician would be available after lunchMY COMMENTS: I DID NOT DEMAND SERVICES, I SIMPLY ASKED WHAT TIME THEY PLANNING ON BEING HERE - The technician arrived at the home around 1pm and started working outside - he determined that there was a problem with the way the well and pump were originally installed - At this time the owner of the company arrived - The technician and the owner attempted many times to pull the pump from the well and finally were successfulMY COMMENTS: THE OWNER STOOD IN MY YARD FOR APPROXIMATLEY MINUTES TO AN HOUR TALKING ON CELL PHONE - BUT I WAS BILLED FOR THIS??? - After the pump was pulled the owner determined that the water pipe to the pump and the electrical wiring were not up to the guidelines as set out by the Well Act of Nova ScotiaMY COMMENTS: I WAS NOT TOLD OF THISI WAS NOT KEPT APPRISED OF THE TROUBLESHOOTING PROCESSI WAS BEGINNING TO LOSE HOPE THAT I WOULD HAVE WATER BACK IN MY HOME BY END OF DAYI ASKED THE QUESTIONS, BUT WAS IGNORED BY TECHNICIANS - The owner at this time had to leave and was replaced by another technician - A new pump and electrical wire were put down the well - the pump would not startMY COMMENTS: THESE TECHNICIANS TROUBLESHOT FOR WELL OVER HOURSI DON'T FEEL I SHOULD HAVE TO PAY FOR THEIR INABILITY TO DIAGNOSE AN ISSUE THAT REQUIRED AN TOOL THEY DID NOT HAVE - The pump was again pulled from the well and tested by the technician and re-installed in the well - again the pump would not start - The technician called the owner of the company - the owner advised that there had to be an electrical break in the wire leading from the pump to the house - He advised to temporarily run a wire above ground to get the homeowner water - an excavator would have to be hired later to bury the wire - At this time the homeowner arrived and she was very upsetShe :"kicked" the technicians off the job before they were able to run the wireMY COMMENTS: I ASKED THEM TO LEAVE, I DIDN'T KICK THEM OFFTHERE IS A BIG DIFFERENCE!! - Both technician became upset with the way they were being treated and packed their belongings to leaveThey notified the homeowner that she would be charged for their time and parts - The homeowner then called the business number and was answered again by the owner's wife - asking to speak to the owner - The owner was not available as he was attending an Apprenticeship Advisory Board meeting and had to turn his cell phone off - The owner attempted to call the homeowner sometime between 8:-9:pm that same evening but could only leave a voice mail message with his home phone number as there was no answerAFTER NOT HEARING BACK FROM THE COMPANY, IN MY DESPERATION OF GETTING WATER RESTORED, I CONTACTED ANOTHER COMPANY, WHO CAME TO MY HOME, TROUBLESHOP AND WITHIN MINUTES HAD ME EDUCATED ON WHAT THE PROCESS WAS GOING TO BE AND ENSURED THE JOB WOULD BE DONEI PAID THEM THE MONEY I HAD FOR THIS [redacted] DON'T HAVE THE DESCRETIONARY INCOME TO PAY THIS COMPANY THE ORIGINAL INVOICED AMOUNT - After not hearing back from the homeowner - the office was instructed to send an invoice to the homeowner representing time and parts used MY COMMENTS: WHEN I RECEIVED THE INVOICE, I CALLED THE COMPANY TO DISCUSS ITI DID NOT RECEIVE A CALL BACK FROM THEM WHICH IS WHEN I CONTACTED THE Revdex.com TO RE-CAP: I CAN PAY THE COMPANY FOR THE SERVICE CALL, SUPPLIES AND OVERTIME CHARGE FOR OCTOBER 28TH, WITHOUT A DOUBT, I AM AN HONEST PERSON WITH GOOD MORALS AND DO NOT WISH TO HAVE THIS ISSUE LAG ON OVER THE HOLIDAYS [redacted] I SIMIPLY DON'T HAVE THE MONEY TO GIVE THE COMPANY, AS I PAID IT TO THE COMPANY WHO COMPLETED THE WORK -- The invoice will remain on the homeowners accountIt may be negotiated down someIf the invoice is not paid the information will be passed onto our collection agency

Initial Business Response /* (1000, 5, 2015/03/27) */
Case ID [redacted]
Service call generated on January 30, 2015 for [redacted] - [redacted]-**
Customer asked that the main sewer drain be cleared and for the drain line to be camera inspected to determine cause of water...

backing up into downstairs apartment.
Pettis Plumbing technician was given these instructions and informed to go to the basement apartment and the tenant would allow access to the house.
Technician determined that the toilet in apartment would have to be lifted to allow access to the drain line.
When the technician spoke to the tenant she informed him that she was part owner of the house and that there were other plumbing issues she wanted completed.
The technician, not realizing he was not being told the truth, believed the tenant and was instructed to replace the water heater elements, to install water hammer valves on the water lines and to repipe under the kitchen sink, as well as, lift the toilet, clear the drain line, camera inspect the drain and determine the problem.
The technician completed all of this work. During the course of the job [redacted] called the tenant and was informed by our technician of the work that was already completed and what more had to be completed.
The next day Mr. [redacted] called our office. I was the person he spoke to. He was concerned about the length of time the technician had spent on the call and wanted some clarification of the work. I told him I did not have the technician's paperwork yet but would call him when it was passed in.
I don't remember when I contacted Mr. [redacted] but it was within a day or two after I received the paperwork. I explained to him (as the technician explained to me) that his tenant misrepresented herself to our technician and misled him to believe that the work was authorized by her as co-owner of the house.
I explained to Mr. [redacted] that I would have the owner of the company look at the completed invoice and make adjustments as he saw fit.
This took sometime as Mr. [redacted] is very busy.
Mr. [redacted] became frustrated and anxious over the invoice and continually called or emailed our office demanding that this issue be settled.
Mr. [redacted] returned, to our office, the water hammer valves.
When Mr. [redacted] had time he adjusted the total invoice down the cost of the water hammer valves, toilet bolt cover caps and one man labour and emailed the revised invoice to Mr. [redacted].
Mr. [redacted] responded that he would not accept the newly adjusted invoice and mailed us a cheque in the amount of $472.97 and explained that was all he was willing to pay.
At this point Pettis Plumbing & Drain Cleaning has decided to clear the remaining balance from the invoice ($224.17 plus HST)
Mr. [redacted] has been entered into our system as a Non Service Account and no future work will be accepted from him.
At this point, Pettis Plumbing & Drain Cleaning has declared this client concern resolved.
Thank you,
[redacted]
Pettis Plumbing & Drain Cleaning

Initial Business Response /* (1000, 12, 2014/12/08) */
- We have been in business over 26 years and only hire professional technicians who are criminally background checked and must submit to and pass regular drug testing
- This is only the second complaint against us filed with the Revdex.com
- Both...

complaints had to do with pricing and not with the conduct of employees or dishonest practices by the company
- We stand behind our motto but can only live by the words if we are given the opportunity to complete work
- The homeowner called on the evening of October 28, 2014 to report she had no water. The owner of the company was on call and stopped his plans for an evening out with his family to address this situation
- The owner's wife is the person who answers the telephone after hours and advised the homeowner there would be an after hours service fee and overtime (or time and a half) would be charged hourly
- The owner dressed in his uniform - came to our business address to load parts he may need - and traveled to the homeowners address
- When he arrived, the homeowner advised him that she had not had water for two days and a friend was trying to complete the repairs for her
- The owner proceeded to complete initial testing on the water system inside the house
- The friend arrived at this time
- The owner determined the problem was outside and that the submersible pump would have to be pulled from the well. The friend agreed.
- Our company does not do any pump or well work outside the house after dark due to safety reasons
- The owner met with the homeowner in her kitchen to discuss what he found
- The homeowner agreed to allow technicians to return the next day to pull the pump from the well
- The homeowner asked how much job would cost
- The owner estimated job cost to be $1500 plus tax and said she would have water by the next evening
- The office was notified of this service visit when they arrived for work at 8 am the next day October 29th
- Service calls were already booked for the morning and a technician would be dispatched as soon as these calls were completed
- The homeowner called the office on the morning of the 29th demanding service immediately. The office staff explained to her the situation. She told the office staff that she wanted service immediately and gave us 30 minutes to figure it out. The office staff advised a technician would be available after lunch.
- The technician arrived at the home around 1pm and started working outside - he determined that there was a problem with the way the well and pump were originally installed
- At this time the owner of the company arrived
- The technician and the owner attempted many times to pull the pump from the well and finally were successful
- After the pump was pulled the owner determined that the water pipe to the pump and the electrical wiring were not up to the guidelines as set out by the Well Act of [redacted]
- The owner at this time had to leave and was replaced by another technician
- A new pump and electrical wire were put down the well - the pump would not start
- The pump was again pulled from the well and tested by the technician and re-installed in the well - again the pump would not start
- The technician called the owner of the company - the owner advised that there had to be an electrical break in the wire leading from the pump to the house
- He advised to temporarily run a wire above ground to get the homeowner water - an excavator would have to be hired later to bury the wire
- At this time the homeowner arrived and she was very upset. She :"kicked" the technicians off the job before they were able to run the wire
- Both technician became upset with the way they were being treated and packed their belongings to leave. They notified the homeowner that she would be charged for their time and parts.
- The homeowner then called the business number and was answered again by the owner's wife - asking to speak to the owner
- The owner was not available as he was attending an [redacted] and had to turn his cell phone off
- The owner attempted to call the homeowner sometime between 8:30 -9:00 pm that same evening but could only leave a voice mail message with his home phone number as there was no answer.
- After not hearing back from the homeowner - the office was instructed to send an invoice to the homeowner representing time and parts used
- Please note - this was not a simple job. The diagnosis portion of the job was very time consuming due to the way the initial installation was completed. It takes a lot of time to pull a pump from a well and usually involves two men. The technicians were very close to restoring water when they were told to leave. The new pump that we attempted to install here was used a few days later at another address and worked fine.
- The owner of the company is one of very few plumbers in this area who carries a valid and current pump installer license ([redacted]) with [redacted] and is very qualified to diagnosis and repair any pump or well problem
- The technicians on site were working under this license
- The invoice will remain on the homeowners account. It may be negotiated down some. If the invoice is not paid the information will be passed onto our collection agency.
Initial Consumer Rebuttal /* (3000, 14, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
- We have been in business over 26 years and only hire professional technicians who are criminally background checked and must submit to and pass regular drug testing
- This is only the second complaint against us filed with the Revdex.com
- Both complaints had to do with pricing and not with the conduct of employees or dishonest practices by the company MY COMMENTS: This complaint IS to do with the conduct of the employee - when a customer asks questions on the process, it should be expected the employee will provide the customer with the plan of action. I was not given this information. When I did ask what the plan was, the employee didn't have the courtesy to stop digging in the vehicle, have a face to face conversation with me to ASSURE me what the next steps in the process were. I had no issue with them completing the work, however, it was now 6:00 pm and I knew from a conversation with them earlier that having water by the end of this day was not going to be a reality. I asked them if I had to arrange an excavator or was this something they could arrange and the answer was "umm, well, we're not digging it tonight". That's not the question I asked, I asked WHO was going to arrange it. It all comes down to customer service. I was in a very vulnerable position and Pettis took advantage of this.

- We stand behind our motto but can only live by the words if we are given the opportunity to complete work. MY COMMENTS: Company's logo: HAPPY TODAY OR YOU DON"T PAY. I'll pay for the initial trip, overtime charge and service charge and parts. SECOND DAY, I was not happy at all.
- The homeowner called on the evening of October 28, 2014 to report she had no water. The owner of the company was on call and stopped his plans for an evening out with his family to address this situation. MY COMMENTS: They advertise as a 24 hour business. It's not my problem owner had to cancel plans for the evening or that he had to put on his uniform.
- The owner's wife is the person who answers the telephone after hours and advised the homeowner there would be an after hours service fee and overtime (or time and a half) would be charged hourly MY COMMENTS: I totally agreed to his and have no problems paying for the time, service and parts on October 28th, 2014.
- The owner dressed in his uniform - came to our business address to load parts he may need - and traveled to the homeowners address
- When he arrived, the homeowner advised him that she had not had water for two days and a friend was trying to complete the repairs for her
- The owner proceeded to complete initial testing on the water system inside the house
- The friend arrived at this time
- The owner determined the problem was outside and that the submersible pump would have to be pulled from the well. The friend agreed. MY COMMENTS: It was here the owner said I would have water by end of day tomorrow.
- Our company does not do any pump or well work outside the house after dark due to safety reasons. MY COMMENTS: I totally understand this and respect it. This of course is tied into risk management for the company. I agree. However, when I ask the technicians what the next steps where, he replied "ummmm, we're not digging it up tonight". I was disappointed at his response. I was looking for this answer - well, we will arrange for an excavator to be here tomorrow morning, and we'll have your water back by end of day tomorrow. I didn't get this ASSURANCE from the company.
- The owner met with the homeowner in her kitchen to discuss what he found
- The homeowner agreed to allow technicians to return the next day to pull the pump from the well. MY COMMENTS: I was NOT told technicians would be arriving AFTER lunch.
- The homeowner asked how much job would cost
- The owner estimated job cost to be $1500 plus tax and said she would have water by the next evening
- The office was notified of this service visit when they arrived for work at 8 am the next day October 29th
- Service calls were already booked for the morning and a technician would be dispatched as soon as these calls were completed. MY COMMENTS: THIS WAS NOT COMMUNICATED TO MY AS A CUSTOMER. I could have proceeded with my morning work plan as scheduled. I had to pay someone to be there at my home to meet technicians. I ASSUMED they would be there first thing in the morning. I WAS NOT TOLD OTHERWISE.
- The homeowner called the office on the morning of the 29th demanding service immediately. The office staff explained to her the situation. She told the office staff that she wanted service immediately and gave us 30 minutes to figure it out. The office staff advised a technician would be available after lunch. MY COMMENTS: I DID NOT DEMAND SERVICES, I SIMPLY ASKED WHAT TIME THEY PLANNING ON BEING HERE.
- The technician arrived at the home around 1pm and started working outside - he determined that there was a problem with the way the well and pump were originally installed
- At this time the owner of the company arrived
- The technician and the owner attempted many times to pull the pump from the well and finally were successful. MY COMMENTS: THE OWNER STOOD IN MY YARD FOR APPROXIMATLEY 45 MINUTES TO AN HOUR TALKING ON CELL PHONE - BUT I WAS BILLED FOR THIS???
- After the pump was pulled the owner determined that the water pipe to the pump and the electrical wiring were not up to the guidelines as set out by the Well Act of Nova Scotia. MY COMMENTS: I WAS NOT TOLD OF THIS. I WAS NOT KEPT APPRISED OF THE TROUBLESHOOTING PROCESS. I WAS BEGINNING TO LOSE HOPE THAT I WOULD HAVE WATER BACK IN MY HOME BY END OF DAY. I ASKED THE QUESTIONS, BUT WAS IGNORED BY TECHNICIANS.
- The owner at this time had to leave and was replaced by another technician
- A new pump and electrical wire were put down the well - the pump would not start. MY COMMENTS: THESE TECHNICIANS TROUBLESHOT FOR WELL OVER 2 HOURS. I DON'T FEEL I SHOULD HAVE TO PAY FOR THEIR INABILITY TO DIAGNOSE AN ISSUE THAT REQUIRED AN TOOL THEY DID NOT HAVE.
- The pump was again pulled from the well and tested by the technician and re-installed in the well - again the pump would not start
- The technician called the owner of the company - the owner advised that there had to be an electrical break in the wire leading from the pump to the house
- He advised to temporarily run a wire above ground to get the homeowner water - an excavator would have to be hired later to bury the wire
- At this time the homeowner arrived and she was very upset. She :"kicked" the technicians off the job before they were able to run the wire. MY COMMENTS: I ASKED THEM TO LEAVE, I DIDN'T KICK THEM OFF. THERE IS A BIG DIFFERENCE!!
- Both technician became upset with the way they were being treated and packed their belongings to leave. They notified the homeowner that she would be charged for their time and parts.
- The homeowner then called the business number and was answered again by the owner's wife - asking to speak to the owner
- The owner was not available as he was attending an Apprenticeship Advisory Board meeting and had to turn his cell phone off
- The owner attempted to call the homeowner sometime between 8:30 -9:00 pm that same evening but could only leave a voice mail message with his home phone number as there was no answer. AFTER NOT HEARING BACK FROM THE COMPANY, IN MY DESPERATION OF GETTING WATER RESTORED, I CONTACTED ANOTHER COMPANY, WHO CAME TO MY HOME, TROUBLESHOP AND WITHIN 15 MINUTES HAD ME EDUCATED ON WHAT THE PROCESS WAS GOING TO BE AND ENSURED THE JOB WOULD BE DONE. I PAID THEM THE MONEY I HAD FOR THIS. [redacted] DON'T HAVE THE DESCRETIONARY INCOME TO PAY THIS COMPANY THE ORIGINAL INVOICED AMOUNT.
- After not hearing back from the homeowner - the office was instructed to send an invoice to the homeowner representing time and parts used
MY COMMENTS: WHEN I RECEIVED THE INVOICE, I CALLED THE COMPANY TO DISCUSS IT. I DID NOT RECEIVE A CALL BACK FROM THEM WHICH IS WHEN I CONTACTED THE Revdex.com.
TO RE-CAP: I CAN PAY THE COMPANY FOR THE SERVICE CALL, SUPPLIES AND OVERTIME CHARGE FOR OCTOBER 28TH, WITHOUT A DOUBT, I AM AN HONEST PERSON WITH GOOD MORALS AND DO NOT WISH TO HAVE THIS ISSUE LAG ON OVER THE HOLIDAYS. [redacted] I SIMIPLY DON'T HAVE THE MONEY TO GIVE THE COMPANY, AS I PAID IT TO THE COMPANY WHO COMPLETED THE WORK.
-- The invoice will remain on the homeowners account. It may be negotiated down some. If the invoice is not paid the information will be passed onto our collection agency.