Sax Motor Company

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Customer purchased a Scion TC on 1-10-One of our sales consultants had the title to the vehicle, and the customer was going to pick it up since he was working in North Dakota at the timeThat sales consultant ceased employment 3-13- Customer came into dealership on March 27th stating that he didn't receive the title to the vehicle he purchased from us back in JanuaryWe pulled the sale packet and realized that customer may have not received the title since our consultant was no longer employed, and we could not find the title We got a duplicate title for the Scion TC and mailed to the customer in April We did not send it certified since customer was not sure he would be there to sign for itAt the end of May, we got a call from customer's lienholder, stating they had not received the title to vehicle and were wondering if it had been sentWe informed them that it was sent to customer in AprilWe then tried to call customer several times over the next couple of days and got no answer and his voice mail was not set upCustomer called back and he told us he didn't get the title work and we asked if the address we sent to was correct and he said yes and we asked if someone else was getting his mail when he was working out of state, just trying to figure out where the envelope might have ended up, since it wasn't returned to us here at Sax MotorWe asked him if he would check with his local Post Office to see if the letter would be there for some reason and that's when he started with extreme profanity for the rest of the conversationHe continued using profanity in every sentenceFinally, he agreed to contact the Post Office and we ended the call Customer informed us the Post Office would not tell him if he had any mail there, for privacy reasons, and he refused to go there in personWe decided to get another duplicate title at our own expense again and we mailed directly to his state's DMV on June 4, Customer then called again the week of June 6thHe started off right away yelling and using profanity about not sending him the money he paid for excise taxSax does not collect excise tax on vehicle purchases from out of state residents when they are going to license in another stateWe pulled the file and told him that we did not collect excise taxHe continued on using profanity in the discussionThen he threatened us with a lawsuit because we sold him the wrong vehicleHowever, all paperwork regarding the sale of this vehicle lists the vehicle purchased by the customer as a Scion TC Besides the first instance of not getting the title to the customer, Sax did not mis-represent the vehicle, and tried many times to correct the titling situation, even while or of our employees had to listen to extreme profanity from the customer Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not been able to register my vehicle as your company, has failed, to acknowledge the fact that my taxes for my vehicle have been paidAs far as your response is concerned, it has done nothing but confirm the fact that you have misadvertised the vehicle, if you pull up the online advertisement for the vehicle, you will see that it was advertised as a release series vehicle, which it is notJust because you are a big company does not give you the right to walk over the common consumer

This pre-owned vehicle was sold "As is" to customerCustomer was offered an extended service contract and did choose to purchase oneCustomer brought in vehicle for repairs almost months after they purchased from SaxIt is very hard to determine what happened with truck over those monthsOur service department got everything covered under their extended service contract except for $in deductibles and partSax performed all repairs properly and provided customer with a service loaner at no costIn good faith - Sax will remit a check for $which is the only out-of-pocket expense that customer had to pay

This pre-owned vehicle was sold "As is" to customer. Customer was offered an extended service contract and did choose to purchase one. Customer brought in vehicle for repairs almost 9 months after they purchased from Sax. It is very hard to determine what happened with truck over those 9...

months. Our service department got everything covered under their extended service contract except for $100 in deductibles and 1 part. Sax performed all repairs properly and provided customer with a service loaner at no cost. In good faith - Sax will remit a check for $139.24 which is the only out-of-pocket expense that customer had to pay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meI appreciate that our money was refunded however it needs to be noted that since Sax "fixed" the axle we have had to have it replaced once again and in the 9 months we had that truck it only had 2,000 miles put on it.

Initial Business Response /* (1000, 5, 2015/06/22) */
Customer purchased a 2013 Scion TC on 1-10-15. One of our sales consultants had the title to the vehicle, and the customer was going to pick it up since he was working in North Dakota at the time. That sales consultant ceased employment 3-13-15....

Customer came into dealership on March 27th stating that he didn't receive the title to the vehicle he purchased from us back in January. We pulled the sale packet and realized that customer may have not received the title since our consultant was no longer employed, and we could not find the title.
We got a duplicate title for the 2013 Scion TC and mailed to the customer in April 2015. We did not send it certified since customer was not sure he would be there to sign for it. At the end of May, we got a call from customer's lienholder, stating they had not received the title to vehicle and were wondering if it had been sent. We informed them that it was sent to customer in April. We then tried to call customer several times over the next couple of days and got no answer and his voice mail was not set up. Customer called back and he told us he didn't get the title work and we asked if the address we sent to was correct and he said yes and we asked if someone else was getting his mail when he was working out of state, just trying to figure out where the envelope might have ended up, since it wasn't returned to us here at Sax Motor. We asked him if he would check with his local Post Office to see if the letter would be there for some reason and that's when he started with extreme profanity for the rest of the conversation. He continued using profanity in every sentence. Finally, he agreed to contact the Post Office and we ended the call.
Customer informed us the Post Office would not tell him if he had any mail there, for privacy reasons, and he refused to go there in person. We decided to get another duplicate title at our own expense again and we mailed directly to his state's DMV on June 4, 2015.
Customer then called again the week of June 6th. He started off right away yelling and using profanity about not sending him the money he paid for excise tax. Sax does not collect excise tax on vehicle purchases from out of state residents when they are going to license in another state. We pulled the file and told him that we did not collect excise tax. He continued on using profanity in the discussion. Then he threatened us with a lawsuit because we sold him the wrong vehicle. However, all paperwork regarding the sale of this vehicle lists the vehicle purchased by the customer as a 2013 Scion TC.
Besides the first instance of not getting the title to the customer, Sax did not mis-represent the vehicle, and tried many times to correct the titling situation, even while 3 or 4 of our employees had to listen to extreme profanity from the customer.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not been able to register my vehicle as your company, has failed, to acknowledge the fact that my taxes for my vehicle have been paid. As far as your response is concerned, it has done nothing but confirm the fact that you have misadvertised the vehicle, if you pull up the online advertisement for the vehicle, you will see that it was advertised as a release series vehicle, which it is not. Just because you are a big company does not give you the right to walk over the common consumer.