Saxon Uniform Network, Inc.

I show this customer did place an order in November for a Royal Blue Cap and Gown with Royal/Gold Tassel and a white pennant stoleI am unable to answer to the color issues, as we do not show the customer contacted us with regard the issue.In any event, the first step would be for the customer
to send a picture of the items, so we can see if the wrong color was sent (we show we sent the Royal but mistakes can happen).Possible remedy's:If we sent the wrong color, we will send a Pre-paid return label and refund upon receipt.If the correct color was sent, and there is no sign of use, we will offer a refund, minusshipping and a 25% re-stocking feeIn this case the customer would have to pay to st) backF 1Please note: we usually offer a day return policy for this type of regalia items, however, I will makethe above exception in this case.In either case, the customer would start the process by providing photo's of the regalia.Please have the customer email the pictures to: ***Truly yours,*** ***, ManagerSaxon Uniform Network, Inc.*** *** *** Phone*** *** *** Fax

In Re: ID# ***The customer purchased sets of academic regalia for his university in India, at that time the customer choose to use their FedEx account, so we did not have to collect the shipping feeThe customer was aware that the shipping cost was his responsibility and that we only did
not need to collect the fee if he has an active FedEx account,FedEx call out was scheduled by the customer and the items were picked up and delivered, weeks later we received the FedEx Shipping Invoice, after some investigation, it turns out the information used to schedule the FedEx shipping was incorrect, Therefore, at that time we charged the customers account the cost of shipping (customer selected the shipping speed) and sent a copy of the Invoice and check used to pay the bill.Resolution:We advised the customer, that should he wish to pay FedEx directly, or some other error occurred and this was indeed paid, once we receive a refund/return-of-funds from FedEx for this invoice we will immediately refund the customers personal card.The customer is in the process of trying to obtain proof that this invoice was paid by a third party, a freight forwarding company, as it turns out he does not have a FedEx account, once we receive a refund/return- of-funds from FedEx, we will happily refund him.If the customer requires an additional copy of both the FedEx Bill and a Copy of the Check Used to pay this bill, he should feel free to contact me and we will happily resend, however, customer has indicated by email receipt of same. Truly Yours, *** *** Saxon Uniform Network, Inc.*** *** *** Phone *** *** *** Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory pendent upon the company's final response.  As requested, I e-mailed the company photos of the gown two weeks ago.  On February 18, the company kindly e-mailed me pre-paid postage to return the items--I did so the very next day.  The last e-mail I received from Saxon Uniform was dated February 23.  [redacted] stated in the e-mail that once Saxon Uniform received and inspected the regalia that the company would issue the refund. To date, I have not heard from Saxon Uniform regarding the final action which was taken upon receipt of the merchandise.  I look forward to the final resolution of this matter. 
Regards,
[redacted]

Review: I ordered a cap and gown in royal blue and a white collar for my niece since our local graduation company had not begun selling them and I wanted my niece to take some graduation pics with a private photographer I had already paid for. I ordered the items online and had it shipped to my sister and niece's address. When I followed up with my sister about the photo shoot to see if she'd gotten it scheduled she told me that the cap and gown were the wrong color--I've since seen what was mailed to her and it's more purple than royal blue.

I'm upset with my sister for not telling me sooner about the color issue with the cap and gown. I'm also mad at myself for jumping the gun and attempting to buy my niece's cap and gown from from an out-of-state online distributor in the first place. But, I'll be darned if I don't file a complaint against Saxon Uniform Network on the grounds of 1) misrepresentation of product sold and 2) poor customer service. On their own website, they have a senior graduation photo of kids posing in royal blue caps and gowns which is a shame since the cap and gown sent to my sister is not royal blue like the advertised product photo online but a purplish color. I did not get what I ordered, and if they're calling what was sent to us royal blue then this is a product defect/quality issue. I also take issue with the fact that this order was shipped without a copy of the invoice enclosed--my sister told me this and I had to go through my emails to find a copy of the invoice I had requested to be e-mailed to me at the time of purchase. And, that was something else I didn't like at the time--whoever took my order over the phone seemed untrained to do so. I called back on my own to confirm that my transaction had my gone through and make sure that I got an e-mail of my receipt.

When my sister called the company, she was told there was nothing that could be done. You generally only wear a cap and gown one day anyway, but the one I ordered from Saxon will serve my family absolutely ZERO PURPOSE. My niece doesn't graduate until May, and my sister has since purchased her cap and gown from our local cap and gown company. Has this merchandise been used? No. Will it ever be used? No, again. I take issue with a company that will profit from merchandise that they know will never be used and when they know that the customer was not happy.

Even a refund would not make me completely whole since I've had to pay for shipping to receive this off-colored merchandise and then I'd have to pay more to ship it back--but I would most certainly do it so that this transaction wouldn't be a total loss to me.

Saxon might have my money, but I will certainly warn fellow consumers about the quality of their products and their poor customer service.Desired Settlement: Saxon gets its merchandise back while I get a refund of my money

Business

Response:

I show this customer did place an order in November 2014 for a Royal Blue Cap and Gown with Royal/Gold Tassel and a white pennant stole. I am unable to answer to the color issues, as we do not show the customer contacted us with regard the issue.In any event, the first step would be for the customer to send a picture of the items, so we can see if the wrong color was sent (we show we sent the Royal but mistakes can happen).Possible remedy's:If we sent the wrong color, we will send a Pre-paid return label and refund upon receipt.If the correct color was sent, and there is no sign of use, we will offer a refund, minusshipping and a 25% re-stocking fee. In this case the customer would have to pay to st) back. F 1Please note: we usually offer a 30 day return policy for this type of regalia items, however, I will makethe above exception in this case.In either case, the customer would start the process by providing photo's of the regalia.Please have the customer email the pictures to: [redacted]Truly yours,[redacted], ManagerSaxon Uniform Network, Inc.[redacted] Phone[redacted] Fax

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory pendent upon the company's final response. As requested, I e-mailed the company photos of the gown two weeks ago. On February 18, the company kindly e-mailed me pre-paid postage to return the items--I did so the very next day. The last e-mail I received from Saxon Uniform was dated February 23. [redacted] stated in the e-mail that once Saxon Uniform received and inspected the regalia that the company would issue the refund. To date, I have not heard from Saxon Uniform regarding the final action which was taken upon receipt of the merchandise. I look forward to the final resolution of this matter.

Regards,

Review: I ordered on behalf of my church approximately 50 classic burgundy blazers. Prior to placing the full order a single blazer was order to ensure the quality of the material and the product itself was of a quality that we wanted to place the full order. Upon receiving the single blazer it was determined the buttons were too loose. Upon sharing this was a product issue to expect us to order blazers knowing in advance there could be a defect with the loose buttons was an issue. Eventually, Blazer Depot agreed to have each of the blazers being shipped to be inspected and if needed the buttons tightens before shipping. It was further explain it would delay the shipping date. On 11-12-2013 seven blazers were returned to be exchanged for different sizes along with three new additional ones ordered.The returned shipment was delivered to Blazer Depot on 11/14/2013 @ 11:36 am. I spoke with [redacted] who stated the order would be shipped possibly that day but since the buttons had to be tighten it would ship on Friday.I kept checking all week for a delivery. Upon calling [redacted] this morning, 11/22/2013 @ 0850am cst only to be informed there was an issue with the fax and the order request was not received in their warehouse. I had made her aware we had pushed the date to begin wearing the blazers to first Sunday December.I am very disappointed that there is obvious no quality control to ensure each order is received and processed back to the business office (that is [redacted]) since it took a telephone call from me for Blazer Depot to know the order had not been processed.They are saying the order cannot ship until Tuesday or Wednesday of next week and will not be received until after 1st Sunday December. This is totally unacceptable.Desired Settlement: I would expect the order to be received in time for the greeters and ushers to wear 1st Sunday December, 2013 or a refund of the shipping & handling charged for both the first and second order which amounts to approximately $200.00.

Business

Response:

The customer placed an order for blazers, and requested we reinforce the buttons (our buttons are designed so they can be changed by the customers if they so choose) on the blazers. We agreed, as a customer service gesture however, it was explained to the customer, that whilst our usual ship time of instock blazers is 2-3 business days, it could take +/- 4-7 business days, as we needed to enforce the buttons.

The customer returned several blazers back for art exchange and requested several new blazers; the exchange order was processed Friday 11/15/13, end of business day. Customer called on 11/22/13, and after checking the status, we discovered that these blazers would not be ready for shipping until after thanksgiving.

It appears that when the customer spoke with my colleague [redacted], there was some miscommunication with regards the date, and the customer requested to speak with me. After speaking with the factory and the customer I was able to offer the customer the following choices:

Ship remaining blazers with buttons as is, OR

Rush enforce the buttons and ship by Thanks Giving, OR

Customer could return all blazers for a Refund,

The customer stated that she wanted us to Rush the enforcing of the buttons and ship by Thanksgiving.

Conclusion:

We will not be offering the customer the requested refund on shipping.

Upon learning, customer sent us an advance copy of her complaint to the Revdex.com, we contacted the customer again, and went over her 3 option, again the customer repeated that she would like us to Rush enforce the buttons and Ship out by Thanksgiving, fully understanding a December 1st Date is not doable.

Should you have any further questions or concerns, please do not hesitate to contact me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am confident we can resolve the issue and my expectation met of receiving the remaining 10 blazers in time for first Sunday December after speaking with a representative of Blazer Depot, today 11/25/2013.

Review: I ordered items from Saxon a few weeks ago using my debit card over the phone. This was a transaction I authorized and was fine with. What I was not ok with was that they saved my card number information with CVV code and the full card number and re-ran the card two weeks later for a charge of $2200 without any authorization or forewarning. They have no confirmation that this was ok and hoped that I would silently sit without doing anything. In the meantime they robbed me.Desired Settlement: Just don't take my money. Refund me when I don't authorize a transaction. It's just flat out illegal.

Business

Response:

In Re: ID# [redacted]The customer purchased 20 sets of academic regalia for his university in India, at that time the customer choose to use their FedEx account, so we did not have to collect the shipping fee. The customer was aware that the shipping cost was his responsibility and that we only did not need to collect the fee if he has an active FedEx account,FedEx call out was scheduled by the customer and the items were picked up and delivered, 2 weeks later we received the FedEx Shipping Invoice, after some investigation, it turns out the information used to schedule the FedEx shipping was incorrect, Therefore, at that time we charged the customers account the cost of shipping (customer selected the shipping speed) and sent a copy of the Invoice and check used to pay the bill.Resolution:We advised the customer, that should he wish to pay FedEx directly, or some other error occurred and this was indeed paid, once we receive a refund/return-of-funds from FedEx for this invoice we will immediately refund the customers personal card.The customer is in the process of trying to obtain proof that this invoice was paid by a third party, a freight forwarding company, as it turns out he does not have a FedEx account, once we receive a refund/return- of-funds from FedEx, we will happily refund him.If the customer requires an additional copy of both the FedEx Bill and a Copy of the Check Used to pay this bill, he should feel free to contact me and we will happily resend, however, customer has indicated by email receipt of same. Truly Yours, [redacted] Saxon Uniform Network, Inc.[redacted] Phone [redacted] Fax.