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Sayer Jewelers

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Sayer Jewelers Reviews (1)

As a fairly frequent customer at Sayers, I trusted that their sizing would be accurate. Not only were they not thorough, but I ordered an expensive ring and had it engraved at a larger store just to find the measurements were wrong and the ring didn't fit.
Rather than calmly discussing the options, or apologizing for not being thorough on measurements. I got to speak with the owner who not only showed no remorse or empathy... but spoke to me in a disrespectful way where every word was dripping with distain. Ultimately it turned into a screaming/cursing match, which is something I can say has never happened to me. I have never seen someone take so little responsibility for their mistake, yet alone to present their frustration with such poor character or class.
His version of an apology was in mockery and sarcasm. Which I feel negates the whole purpose. In my opinion, when a mistake is made, you own up to it and you say sorry in the most sincere way possible. You do not treat somebody like an ant under your shoe or walk away from the issue (like he attempted multiple times) When you work somewhere, you represent your company. I work full time at a real estate office, and while I have challenging clients some days, I never lash out the way he did. As an owner, you have sole responsibility for things and if a mistake is made represent yourself positively and say sorry (and MEAN IT) rather than egotistically sloughing it off to make yourself feel better. It makes you look cowardly and flat rude.
I don't pretend to be some rich person who wants to tear down a business. I have nice things, but only from gifts I've received from my wealthy parents. I am a single mother with no financial help, and I had purchased this ring for my fiancé. I don't have the luxury of spending large sums like this often. So The lack of care, and overall cold demeanor I was presented with felt like a complete slap in the face over something that should have been special and meaningful. While I am not the malicious type, I can honestly say I want to spread the word so nobody else has to deal with this poor treatment.
funny part about it is, when all this started. I had not asked for compensation for the mistake, or even requested anything to that point. I was simply trying to figure out the problem, and hoping for remorse over the error. At this point, however, I can honestly say I would not give them a quarter out of my back pocket. Yet alone purchase any of their merchandise or services.

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Description: Jewelers - Retail

Address: 3210 Hwy. 95 N.; Suite 129, Ponderay, Idaho, United States, 83852

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