Sign in

Sayville Ford

Sharing is caring! Have something to share about Sayville Ford? Use RevDex to write a review
Reviews Sayville Ford

Sayville Ford Reviews (11)

DO NOT Buy the extended warranty they will NOT honor IT
SCAMVILLE FORD... They will NOT honor the warranty I got scammed into purchasing with my vehicle... The Service Women are RUDE and disrespectful. I was Scammed into buying extended warranty - They say it covers everything however they charge you to diagnose it. What a JOKE!
DO NOT GET any extended warranty through them... SCAM waste of $3,000.
I had multiple issues they wanted to charge me $176 for each issue to diagnose and won’t know if it’s covered under the warranty until AFTER they pull apart the car. So basically $1000+ bill no matter what because they won’t honor the warranty.

Of course close to the end date of warranty I brought it in to get fixed- a few issues happened, first off They want to charge me $176 per issue to diagnose before letting me know if under warranty, second they won't KNOW if it's covered until they pull the car apart... I feel so scammed that the salesman almost forced us to buy the "extended warranty" we bought the best one.
Also BEWARE they won’t tell you if you have a warranty... and if you lay out money to fix good luck trying to get a refund for an item that is covered under warranty. My door handle broke off payed $500 to get it fixed-husband freaked when I got home says we have warranty. Sayville never mentioned the warranty I had to search my paperwork and Prove I had a warranty. Save yourself don't buy or fix a car here. They are a scam and dishonest, The service department representatives were very RUDE and condescending. I will
NEVER buy a car here again actually I’ll
DONE with FORD period. After a lifetime Ford customer this finally did me in.
I feel so scammed and violated.
DO NOT Buy the extended warranty they will NOT honor IT

Review: I bought the car 01/2014 brand new. Since **/2014 I have brought the car in 3 different times for a transmission issue and now 3 times for an issue with gas overflowing when I fill up. According to regional manager the dealer has fixed the repairs, and there is nothing they can do about it except to continue fixing the repairs. I no longer feel safe driving this car. Every time I speak to anybody at ford including regional manager CEO and Service Managers nobody seems to care. It is not okay to keep having these issues on a brand new car. According to ford there has been a recall on the transmission 3 times now. I have never received a recall letter. I do not understand how they can continue to give me a car that is not preforming the way it was designed to and that it is okay with them. It is a major safety concern transmission slipping and gas leaking. they told me if it happens again then once again I will have to bring the car in for repair, what if next time doesn't come what if the transmission malfunctions again and it causes a crash? things ford does not want to hear. As long as they get their monthly payment from me that's all they care about. They do not want to do anything to make the situation right. they make broken promises that they're going to call and follow up even go on a test drive or come with me to fill up gas but when I call back to make these things happen, nobody gets back to me. I told the regional manager today that I will never be a ford customer again once my lease was up and again that was okay with. They make me feel like its my fault the car is not working the way it is supposed to. At some point they need to own up to their mistakes and do right by their customers.Desired Settlement: either a car of equal value to my own or my down payment and all lease payments back.

Business

Response:

Sayville Ford has looked at this vehicle and has consulted with Ford Motor Company on the transmission concerns. Ford Motor Company states that the driving characteristics of this vehicle are normal. This vehicle has an automatic transmission that experiences the lag and shutter of a manual transmission on occasion. Ford Motor Company warranties this vehicle transmission control module for 10 years/150,000 miles to provide the customer proof that they will stand behind their product. The vehicle fuel fill neck was replace, no further actions were necessary as this concern could not be duplicated. Sayville Ford want to satisfy every customer however, we follow Ford Motor Companies guidelines concerning vehicle repairs. If the vehicle concern worsens or can be duplicated please call ford an appointment and we will address the issue right away.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

both of the issues are still happening, and if I bring my car in ford tells me its my fault. The transmission slips because of my "driving habits" and apparently I don't know how to pump gas either. 8/** times I fill up the gas pours out. 2 weeks ago I but 22.00 in my car it stopped at 21.50 I proceeded to pump one more click but instead of clicking off gas started spilling out from under my car when reached 21.70. The car still shakes uncontrollably whenever I push on the gas. Less then 24 hours after I got the car back from ford it was shaking again. I do not drive any different then the average person. I no longer feel comfortable going to this dealer or dealing with these people because according to them I don't know how to do anything right and I am the reason their care does not perform the way it is supposed to. I do not know what to do anymore and don't have the time or energy to bring my car back to ford every single week.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had my taurus X serviced under warranty at sayville ford. I had a recurring problem with my brakes whereby the rotors warped numerous times while under warranty. The Ford dealership would not replace the rotors, instead repeatedly resurfaced the warped rotors. I contacted the [redacted] and stated:

From: [redacted] [mailto[redacted]]

Sent: Friday, August **, 2011 4:18 PM

To: [redacted]; [redacted] subject: RE: Thank You for Servicing With Us

[redacted],

I am not satisfied with my service visit. I had an issue with my brakes and the solution was to resurface the rotors to eliminate the vibration I was feeling when brakes were applied. This is the second time I have had thisproblem and the second time the rotors were resurfaced.

As this isi the second time this has occured in 30,000 miles of use I believe that the rotors on this vehicle are likley too small causing them to overheat and warp. resurfacing the rotors temporarily fixes the problem however as this is the second time the rotors have been cut, they have been thined to a point where I will need to replace them at my own expense in the near future. To illustrate my point I asked for the rotor measurments to be inlcuded on my receipt. before the cut the were 27.3/27.2, after the cut 26.8/26.9. Minimum thickness is 26.5. From this it is clear that the rotors will require replacement either in a year (when/if the again warp and require resurfacing) or when I get a break job to replace the pads. At that time, replacing the rotors will be at my expense as my 3 year warranty ends in august 2011.

This is unfair and not a way to keep/maintain a customer, epsecially one that owns 2 ford products.

I received the following response from the [redacted] at the dealership:

From: [redacted]

To: [redacted]; [redacted]

Subject: RE: Thank You for Servicing With Us

Date: Fri, ** Aug 2011 16:38:03 -0400

[redacted],

Thank you for your e-mail. We are in complete agreement with your concern and the logic you offer as far as the continuation of the concern. Unfortunately, under the new car base warranty, Ford mandates that the rotors, if above minimum thickness, must be resurfaced. Furthermore, we need prior approval to replace them. You are correct that a thinner rotor will only overheat that much quicker, but we are accountable to Ford Motor Company in terms of warranty administration

What I will do for you is,e note in the computer, that if there is an issue beyond the warranty period, I will “goodwill” the rotor replacement. Ironically, under “goodwill” I can do things a bit differently. Please advise me of your needs and I will try to accommodate however possible. I hope this is satisfactory, if not, please call me at the number below.

Sincerely,

[redacted] Sayville Ford

[redacted] - fax

[redacted] indicated that this "promise" would be added as notes onto my file in their computer system:

I added notes in the system; you can schedule an appointment normally. However, when you are written up, ask them to get me involved. Sorry for the convoluted nature, just trying to accommodate using what is available to us.

[redacted] Sayville Ford

[redacted] - fax

From: [redacted] [[redacted]]

Sent: Monday, August **, 2011 12:35 PM

To: [redacted]

Subject: RE: Thank You for Servicing With Us

This is a bit convoluted, however acceptable. Should/When I require this service, would I need to make the service rep aware of this situation, or simply make appointment as always?

Thanks for your reasonableness.

This problem recurred over the past few months and I went to sayville ford to have the rotors changed as per the agreement with the [redacted]. **

[redacted] is no longer the [redacted] and I provided the email promising to address the problem with my rotors to the new [redacted] (

[redacted]...no last name). [redacted] called me and told me that this is a problem between me and the

ford motor company. I disagreed as I knew the car was no longer under warranty and the promise for service was made by the [redacted] at the dealership, not be the ford motor company. I followed

[redacted]s direction and placed a complaint with the ford motor company (case number [redacted]). A few days later I was contacted by Ford motor company and was told that they could do nothing for me as this agreement was between myself and the dealership. It was recommended that I contact the [redacted] from sayville ford. I called and left messages for

[redacted] 3 times over the past 2 weeks to discuss this matter and the phone call was never returned. On the third attempt I told the secretary that I had already left 2 messages and to ensure [redacted] received the message. I never received a call back.Desired Settlement: I expect Sayville Ford to honor the previous [redacted]s promise to "goodwill" the rotor replacement.

Business

Response:

My [redacted] called [redacted] on the the [redacted] of February to go over his concerns. An excessive amount of time has gone by since the vehicles last repair(4 years). Brakes are a wear item. [redacted] is welcome to contact [redacted] at ###-###-#### or myself at ###-###-####. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Their response is inadequate when one looks at the entire history of the vehicle and issues with the front brakes. As stated in my original complaint, I PUrchased the car new. The rotors warped 2 times with in the first 30,000 miles. This is not normal wear. Both times I brought the car in for service this dealership diagnosed the problem as warped rotors, however instead of replacing the rotors they machined the rotors which reduces the thickness of the rotor. I accepted this repair the first time ...when the car had less than 20,000 miles. the rotors warped again at 33,000 miles. Sayville ford again diagnosed the problem with the vehicle as warped front rotors and would not replace the bad part. Again they machined the rotors to eliminate the warp, further reducing the thickness of the rotors. This time I argued with the [redacted] and stated that this repair was not acceptable. I argued that the problem is that the rotors were likely too thin which caused the warping. I further pointed out that By machining the rotors, it is virtually certain that the rotors would warp again, However with the vehicle now at 30,000 miles the next time they warp the car would no longer be under warranty and the repair would be my responsibility. The [redacted] agreed with my reasoning and my argument and agreed to "goodwill" replacement of the rotors should they warp again. I have an email memorializing his offer that I can provide if requested.

Review: I went there about 6 months ago tyo see if I could get financed for a new pu truck, they wanted me to leave 500.00 to try to get me financed even though I told them I had not so goo credit , I said now I will leave you 50.00 to see and they said if we cannot get you financed we will refund the 50.00 dollars , I went there two weeks ago because my credit is better and they said we will add the 50.00 to the purchase price of the vehicle, ok fine then they said we will work on the vehicle you want and get back to you , they never got back and I still have not received my 50.00 back, they tried to strong arm me with 3 people in the room to leave them money and I still dont have my 50.00 back , they have a good rating with you and I would never do business like that or with them again, I want my money back and they keep giving me the run around......[redacted] is my sales man..., this guy is a joke he never called me back and I wanted to lease a new ford f150, I keep getting the run around , please help me get my money back and I will never do business with them again, they have a good rating, only reason I went to them and gave them 2 chances never heard back from bob, thank you, [redacted], [redacted] , I am fed up with these people , I wouldnt buy anything from them........Desired Settlement: I want my 50.00 dollars back now!!!!!!!!

Business

Response:

I spoke with my salesperson and received a diffrent story. I am sorry the customer feels this way. Sayville Ford would never hold a customers deposit unless a special order was involved. I have mailed the customer his money Check# [redacted] for the sum of $50.00. Maybe the customer could have called the store and asked for a manager. ~[redacted]

Review: On April **, 2015 I purchased a Ford Mustang from Sayville Ford. Part of that process was a trade-in of a 2013 Mustang that I received a value of 24,500.00. Out of that trade-in 17,747.00 was to payoff the loan on said trade-in. The remainder of the value went to the purchase of the new vehicle. Thereafter, I took delivery of the new vehicle on April **, 2015. I was assured that Sayville Ford would pay off the prior note to the 2013 vehicle within ten business days.

As of this date, the lien has not been paid, and I have spoken to my salesman, sent emails and phone calls. The salesman was great but no one else has contacted me.

The lien has not been paid and Sayville is holding onto 17,747 which is not theirs. I am requesting that they honor their contract with me and submit payment to the bank on the lien.Desired Settlement: Honor their contractual obligation and pay off the lien with the value of the trade-in.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a used 2008 ford e350 van with a refrigerator unit in July 2013, the salesmen was a friend of a friend. I was shown a car fax that was clean and I trusted this friend after I was driving the truck for a week or so it over heated, when it was towed in to another ford dealer ship I was told they would not work on it because it was in a major accident and all the wiring was jury rigged and things were missing and broken. My feelings are they knew this truck was in a accident or they are totally inept in there business. I was told they would reimburse me for my expenses while my truck was being repaired.( I have not been reimbursed as of yet and they are not returning my phone calls. also the refrigeration unit was not working properly when I bought it they told me to go have it fixed and they would pay for it they haven't.. Also they over charged me and added a service contract that I was un aware of because I trusted this friend of a friend ,I know this was my fault and no way to prove it.Desired Settlement: I at least want to be reimbursed for my expenses. I know they will never reimburse me for the over charge or charging me for the extended warranty but that would be nice.

Business

Response:

Regarding case #[redacted]

Review: I purchased a 2014 Mustang Gt with 13,000 miles on the vehicle and paid $26,000 for it after financing fees and warranty I will have paid $36,000. I asked my salesman if the vehicle had ever been in an accident in which he stated no, but there was one claim but it was for some minor thing. When I took the vehicle home I waxed the entire car and noticed that there was a paint drip on the hood leading me to realize that it was repainted. Upon further inspection of the car I unfortunately noticed that the hood, front bumper, driver side fender and passenger fender were all repainted. I than ran a car fax history on the vehicle and realized that on 08/**/13 that the vehicle was involved in a head on collision with a utility pole and suffered heavy damage. I attempted to contact several different managers at Sayville Ford to bring up my concerns and issues and had not received a call back for six days until today. Their manager [redacted] stated that there was nothing they can do as far as taking back the vehicle and that he could have a body shop wet sand the hood. I informed him that I would not have paid $36,000 for a vehicle that took a hit to the front end like that if I was informed by the salesman of the accident in which he said the deal has already been done and your not the second owner of the vehicle. Driving home from work the check engine light turned on and I brought it to my local for dealer who reports that their is an issue with the engine misfiring on three of the cylinders. [redacted] stated they would take a look at it and fix the problem since it is under warranty. I explained again now that I do not wish to own this car due to the facts that I found out after I was lied to and now I am having a engine issue after owning that car for less then nine days. Please help guide me through what my rights are or any advice you can give me. I dont understand how they are not liable to disclose an accident like this and how they are not responsible to do the right thing by me.Desired Settlement: Refund

Business

Response:

I spent time with [redacted] going over his vehicle. The incident was disclosed to the customer. We went over his vehicle concerns and are making the nessessary corrections. The vehicle misfire was a Ford TSB that had to be done. [redacted] is picking up his vehicle today 4/**/2015

Today I went to Sayville Ford for an oil change with their "The Works Fuel Saver Package" for $39.95 with a $10 rebate. Which included 5 qts. of oil. I spoke to [redacted] in service dept and he set up the oil change. Later [redacted] came to me and told me that my coolant was weak and should be changed and also that my transmission is due to be flushed and changed. $150 for coolant change and $230 for transmission flush. Both of which I refused then he brought my to the cashier and told me of an additional charge for an additional qt of oil totaling six quarts. I felt like he should have mentioned this before the car was serviced. When I got home I tested my coolant and found it to be anything but weak actually it pegged the tester to the positive side. Then I looked into my service manual FORD recommends changing the coolant at 100,000 miles or six years and transmission service at 60,000 miles. I reread my receipt and there was no mention of any of these problems on the workup from the mechanic. I called and spoke to [redacted] about my concerns he told me that they use different parameters than Ford due to the driving we do on [redacted], never asked me what type of driving I do! He assured me that he was not trying to rip me off for $380.00, I for some reason do not believe him... I just wonder how many customers get the same treatment as I do?

Review: I leased a 2013 Ford Focus in 2013.I was told that purchasing an $1298.00 maintenance plan I would save money throughout the term of my lease (3 years).The 30,000 mile service was approx. $450 and this was part of the coverage for this premium plan.I have since moved to California and when I took my car to a ford dealer for the 30,000 mile service I was told the plan did not cover this: The people at Advantage Ford in Duarte Ca. told me that they follow the service suggested in the owners manual. Sure enough, the manual does not suggest a major service until 100,000 miles. When I return the car at the end of my lease it will have less than 40,000 miles not even half way to the major service! In essence, I will have paid more than twice the amount for just oil changes, which is the only thing the maintenance contract covers aside from a couple of air filters.This was extremely deceptive and dishonest on the part of their finance managers. I am looking for a complete return of the $1298.00 that I initially laid out when trusting what they promised.Desired Settlement: complete refund

Business

Response:

I spent some time with [redacted] going over his vehicle concerns. When the vehicle was purchased the salesmen did provide information that the vehicle was involved in an accident (see attachment) The vehicle was not involved in a HEAD on collision with a pole, the vehicle did have a collision with a pole which appears to have been minor. [redacted] is aware of this. The check engine light was a Ford TSB (technical Service Bulliten) The vehicle required a replacement o ring on the crankshaft position sensor. At Sayville Ford we want [redacted] to be happy with his purchase and will work with him to ensure that he is completely satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I am looking to recoup my $1,298.00 for the premium plan that I paid for when leasing the 2013 Ford Focus. The response from Sayville Ford has nothing to do with my original complaint. It is yet another dishonest attempt to provide misleading information. I have only contacted the Revdex.com after spending 1 month trying to come to some resolution or understanding with Sayville Ford. The people at Ford would not return phone calls as promised and kept putting the blame for this deceptive practice on the next guy. I had called them no less than 20 times over a 1 month period, so for them to pretend that this was about some accident is yet another attempt to divert attention from their own dishonest practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

unfortunately, the issue has yet to be addressed. This leased vehicle will never see the major service that prompted me to buy the plan in the first place. The Ford manual states very clearly that the major service will not happen until long after I return the car at the end of the lease. I was told that " the 30,000 miles service alone costs $450 so this premium plan will save you a bundle". All the Ford dealers that I spoke with said the same thing, " we follow what the manual for your car suggests" and it suggests a major service at 100,000 miles. My service at 30,000 miles would have cost me $67 and with only 3 more oil changes until I return the car at the end of the lease doesn't seem to even come close to the cost of the premium policy price of $1298. My total out of pocket for the term of the lease would have been somewhere in the vicinity of $500 leaving Ford with a hefty $700 tip for selling me the plan. That doesn't seem very honest and above board to me !

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I spoke to [redacted] today in CA. to go over his concerns, he was very happy to hear from me. I explained to [redacted] that I can not refund him his complete sale price on a product that he has had for over two years. I will look into what happen and if possible reimburse a portin of the purchase price. [redacted] was OK with that and is going to wait to hear from me again. ~[redacted]

Review: I bought an extended bumper to bumper warranty which is still in effect.as of today I needed my oil pan changed when I called they said I was covered when I took the car in they said it was not covered and would cost me 1600.00 claiming the screw was stripped due to over tighting without even looking at the car.Desired Settlement: repair oil pan or refund my warranty price

Business

Response:

[redacted] came to Sayville Ford inquiring about a new oil pan. The customer stated that the oil pan screw was stripped, the customer also said that [redacted] does their oil changes. [redacted] installed an oversize drain plug. The customer told us the concern, this is why we did not look at the vehicle. The only way a drain plug is stripped is due to over tighten or cross threading the plug. Warranties do not cover poor workmanship. The customer should be mad at [redacted] not Sayville Ford.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I was told by ford to get the original plug but that didn't guarantee that it was covered and I did not state that it was the plug I said it was the oil pan itself why would the give me a repair price of 1600.00 without even looking at the car.also how can one rep of ford say it wasm covered and another said it was not.I purchased plan in good faith what good is it if I cant use it.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted] the service man who was over seeing the work done on my car 2006 ford fusion told me and my brother in person at the shop about the price of the work that I had agree to pay $1795.approx.for the work completed already prior to the trade In. [redacted] also said that I should [redacted] for putting in the wrong part( Brake master cylinder ) that he would give it back to me to get my money back for the wrong part that caused all the damage" .I told [redacted] that I was thinking of trading the car for a new car and he said to me and my brother in person" well I don't know about you I would not want anew car loan. I the said well how much to make the car safe for me and my son and [redacted] the man who is handing the ford fusion said " I can take off $100 for the part price and around $2000 plus tax for the work , I have the part"this was on 10/*/14 I then said more than twice about the price he said around $2000 pulse Tax.I told him to fix the car because they were only giving me $3,500 to put to new car plus I had to pay off the bill first of $1,795. I called [redacted] on monday he told me the price of the car would be $3,577.77 I said what happened to the price we talked about on [redacted] and [redacted] said I can't eat $1.500 worth of parts and labor." I went down to talk to ford [redacted] and he took off money, my bill was $2,700 plus Tax total $2939.71. I went back the next day asking for the part to return back to [redacted] ( brake cylinder)and they were unable to find it. I had one lye after another from the ford service centerDesired Settlement: I would like my $1447.1 for the parts that he miss led me on and talking me into fixing the car

Business

Response:

This was a brake system overhaul caused by a failed repair conducted by a [redacted] repair service center. I understand we do have the brake booster and we are still looking for the master rcylinder. If the part is not recovered the customer still has the repair bill they paid [redacted]. I understand [redacted] called us asking for help as they could not repair the vehicle. Sayville Ford wants the customers to be completely satisified, I am always availabe. [redacted] ###-###-####

Check fields!

Write a review of Sayville Ford

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sayville Ford Rating

Overall satisfaction rating

Description: AUTO DEALERS-NEW CARS

Address: 5686 Sunrise Highway, Sayville, New York, United States, 11782

Web:

This website was reported to be associated with Sayville Ford.



Add contact information for Sayville Ford

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated