SB Limousine Service

Sent: Tuesday, September 01, 12:PM Subject: RefCase # [redacted] - Greenway Mazda September 1, Case # [redacted] We picked up Ms [redacted] vehicle at her place of business on August 31st and left a rental for her to use while we are having two scratches repaired The dealership has agreed to repair the scratches on the passenger side of the vehicle This is a pre-owned vehicle and we are addressing her issues From the first time we picked up her vehicle from her husband’s place of business, she was told by the advisor to make sure any valuables were removed from her car and she said she would need to tell her husband to remove her gun The dealership, like most businesses, are not responsible for items left in the car and we tell all of our customers to remove any and all articles from their vehicles We have never had a theft problem here at Greenway Mazda We agreed to replace of her CD’s as a good will gesture Margie T [redacted] Customer Relations Manager/Sales Secretary Greenway Mazda [redacted] *** [redacted] [redacted] [redacted]

Sent: Tuesday, September 01, 12:PM Subject: RefCase # [redacted] - Greenway Mazda ? September 1, ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case # [redacted] ? We picked up Ms [redacted] vehicle at her place of business on August 31st and left a rental for her to use while we are having two scratches repaired.? The dealership has agreed to repair the scratches on the passenger side of the vehicle.? This is a pre-owned vehicle and we are addressing her issues.? From the first time we picked up her vehicle from her husband’s place of business, she was told by the advisor to make sure any valuables were removed from her car and she said she would need to tell her husband to remove her gun.? The dealership, like most businesses, are not responsible for items left in the car and we tell all of our customers to remove any and all articles from their vehicles.? We have never had a theft problem here at Greenway Mazda.? We agreed to replace of her CD’s as a good will gesture? ? Margie T [redacted] Customer Relations Manager/Sales Secretary Greenway Mazda [redacted] ***? [redacted] ? [redacted] ? [redacted] ? ?

Mr [redacted] purchased a vehicle from us on 4-30-The customer had to be re-contracted because of qualification from the lienholderPaperwork was sent over night to Mr [redacted] , signed and returnedWe use an outside company to do out of state titling, paperwork was sent to them (***) to process with the State of LouisianaWe have supplied the State of Louisiana everything requested through [redacted] to process Mr [redacted] 's title work and issue License platesWe? have followed up with [redacted] on a regular basis as to the status of Mr [redacted] 's license platesWe are waiting for further updates from [redacted] as to the status of Mr [redacted] 's license platesWe will update Mr [redacted] as soon as we have further information [redacted] stated the plates should be sent to him in approximately 7-days through ***

The dealership contacted the customer, had the customer bring the vehicle in and addressed all concernsOur customer picked up his vehicle 10-31-and we apologize for any misunderstanding or inconvenience we may have caused our customerCustomer Satisfaction is very important to us as we take pride in taking great care of our customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint > [Provide details of why you are not satisfied with this resolution.] Regards,

The dealership received the cancellation request on October 29th, and sent it to the extended warranty company on November 4th The cancellation was processed and sent to the dealership on our December statementThe refund check was processed at the end of DecemberThe dealership has
stopped the refund check and is reissuing a refund check for 100% of the amount the customer paid for the extended warranty and will be sent out to the lender by 1-19-We apologize for the delay in completing this cancellation request and hope that refunding 100% back for the customer will be satisfactory for the customer. Sincerely

Mr*** purchased a vehicle from us on 4-30-The customer had to be re-contracted because of qualification from the lienholderPaperwork was sent over night to Mr***, signed and returnedWe use an outside company to do out of state titling, paperwork was sent to them (***) to process
with the State of LouisianaWe have supplied the State of Louisiana everything requested through *** to process Mr***'s title work and issue License platesWe have followed up with *** on a regular basis as to the status of Mr***'s license platesWe are waiting for further updates from *** as to the status of Mr***'s license platesWe will update Mr*** as soon as we have further information*** stated the plates should be sent to him in approximately 7-days through ***

Sent: Tuesday, September 01, 12:PM Subject: RefCase # *** - Greenway Mazda September 1, Case # *** We picked up Ms*** vehicle at her place of business on
August 31st and left a rental for her to use while we are having two scratches repaired. The dealership has agreed to repair the scratches on the passenger side of the vehicle. This is a pre-owned vehicle and we are addressing her issues. From the first time we picked up her vehicle from her husband’s place of business, she was told by the advisor to make sure any valuables were removed from her car and she said she would need to tell her husband to remove her gun. The dealership, like most businesses, are not responsible for items left in the car and we tell all of our customers to remove any and all articles from their vehicles. We have never had a theft problem here at Greenway Mazda. We agreed to replace of her CD’s as a good will gesture Margie T*** Customer Relations Manager/Sales Secretary Greenway Mazda *** *** ***
*** *** ***
*** ***
*** ***
***

Sent: Tuesday, September 01, 12:PM Subject: RefCase # *** - Greenway Mazda September 1, Case # *** We picked up Ms*** vehicle at her place of business on
August 31st and left a rental for her to use while we are having two scratches repaired. The dealership has agreed to repair the scratches on the passenger side of the vehicle. This is a pre-owned vehicle and we are addressing her issues. From the first time we picked up her vehicle from her husband’s place of business, she was told by the advisor to make sure any valuables were removed from her car and she said she would need to tell her husband to remove her gun. The dealership, like most businesses, are not responsible for items left in the car and we tell all of our customers to remove any and all articles from their vehicles. We have never had a theft problem here at Greenway Mazda. We agreed to replace of her CD’s as a good will gesture Margie T*** Customer Relations Manager/Sales Secretary Greenway Mazda *** *** ***
*** *** ***
*** ***
*** ***
***

Mr*** purchased a vehicle from us on 4-30-The customer had to be re-contracted because of qualification from the lienholderPaperwork was sent over night to Mr***, signed and returnedWe use an outside company to do out of state titling, paperwork was sent to them (***) to process
with the State of LouisianaWe have supplied the State of Louisiana everything requested through *** to process Mr***'s title work and issue License platesWe have followed up with *** on a regular basis as to the status of Mr***'s license platesWe are waiting for further updates from *** as to the status of Mr***'s license platesWe will update Mr*** as soon as we have further information*** stated the plates should be sent to him in approximately 7-days through ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
>
[Provide details of why you are not satisfied with this resolution.]
Regards,

The dealership contacted the customer, had the customer bring the vehicle in and addressed all concernsOur customer picked up his vehicle 10-31-and we apologize for any misunderstanding or inconvenience we may have caused our customerCustomer Satisfaction is very important to us as we take
pride in taking great care of our customers

The dealership received the cancellation request on October 29th, 2015 and sent it to the extended warranty company on November 4th 2015. The cancellation was processed and sent to the dealership on our December statement. The refund check was processed at the end of December. The dealership has...

stopped the refund check and is reissuing a refund check for 100% of the amount the customer paid for the extended warranty and will be sent out to the lender by 1-19-2016. We apologize for the delay in completing this cancellation request and hope that refunding 100% back for the customer will be satisfactory for the customer. Sincerely

The dealership contacted the customer, had the customer bring the vehicle in and addressed all concerns. Our customer picked up his vehicle 10-31-2016 and we apologize for any misunderstanding or inconvenience we may have caused our customer. Customer Satisfaction is very important to us as we take...

pride in taking great care of our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
>
[Provide details of why you are not satisfied with this resolution.]
Regards,