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S&B Redemption

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S&B Redemption Reviews (2)

Review: I brought 433 bottles back to the redemption center. My son and I counted them twice. We told the worker (Mr. [redacted]?) how many and when he was done counting them he said we only had 324. he miscounted our bottles by over 100. He then proceeded to tell his customers that I was stupid and that I did not know how to count. I observed this without him noticing me and when I acknowledged him bad mouthing me, he yelled at me and told me I didn't know how to count and I needed to go back to school. He owes us money and was very rude and combative to us. I calmly asked him how he only got 184 on his count when we stood there for at least 10 minutes while he counted by 2's and he said get off my property or I will call the cops.Desired Settlement: I would like the rest of my money and an apology.

Business

Response:

To Whom it may concern:

I am the owner of s&b redemption ,responding customer that wrote and said we cheated her on her bottles she brought in „There's a lot of info she left out of her complaint ,one is the fact that she said to all of our customers in the redemp that day that we cheat her every time she comes in .In a very loud and rude voice and tried to get my regular customers to leave .we were very busy that Saturday and are very busy every Saturday ...in the past she has also murmured things in discust while leaving .there are some people we take precounts from and trust them to be accurate on there counts.It's a matter of trust ...now l've been in the customer service field for all of my working career and to deal with this customer wasn't a very good experience ,...now I know We wasn't over a hundred cans off that day and nor me or my farther in law was not rude to her .we needed her to leave and she Wasent going to go and was interrupting our other customers in the redemp.now I must emphasize on the fact she said We always cheated her every time she came in which I didn’t want to stoop to her level but ...why come back then every time ..there are 3 other redemption centers in a 5 mile radius around us .Im sorry you got this complaint from her but I have to say im not sorry I lost her as a customer .I will not appoligize to her for what happened those type of customers I don’t need „if I felt I was in the wrong I would be the first to admit it .sorry it happened ...but I definitely invite you or anybody to corne in and evaluate our customer service experience ...

sincerely s&b redemption

I brought 433 bottles back to the redemption center. My son and I counted them twice. We told the worker (Mr. [redacted]?) how many and when he was done counting them he said we only had 324. he miscounted our bottles by over 100. He then proceeded to tell his customers that I was stupid and that I did not know how to count. I observed this without him noticing me and when I acknowledged him bad mouthing me, he yelled at me and told me I didn't know how to count and I needed to go back to school. He owes us money and was very rude and combative to us. I calmly asked him how he only got 184 on his count when we stood there for at least 10 minutes while he counted by 2's and he said get off my property or I will call the cops.

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Description: REDEMPTION CENTERS-BOTTLES & CANS

Address: 1220 Maine St, Poland, Maine, United States, 04274-7325

Phone:

+1 (631) 567-8812
+1 (207) 212-0886
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