SB3 Inc.

So here's the deal: these guys are scammersNo matter what they might tell you, or how much "evidence" of a malware infection your computer they might show you, it's all fakeYou will be charged $for a virus they put on the computer themselvesI have read countless stories of people young and old being scammed by this companyIf you don't believe me, read for yourself! Just search SP IncOn any search engine you will receive countless results of scams by this company
https://krebsonsecurity.com/2014/11/microsoft-partner-claims-fuel-support-scams/

Complaint: [redacted]
I am rejecting this response because:  
If that is what they were looking to support, they should have stopped there.  They need to find a better way to contact potiential customers than calling individuals that are not computer literate and stating that their computer no longer has support and will stop working.  Although the statement regarding Windows XP is acturate, the caller should have known that once he was remoted into the computer. Computer was not XP. Both the desktop and laptop (which they did not remote into) are Windows Vista.
This issue has caused a lot of anguish because I have had to change all my bank accounts and passwords.
I did receive the refunds, which I appreciate, but they really need to find potiential customers in a more appropriate manner.  I am a senior citizen and resently lost my husband and best friend and this really scared me.
I do not wish to be contacted again by this company.  They have called repeatedly and left voicemails.  Since they have refunded my money and I have changed all my bank accounts and passwords, I can call this complaint complete and hope no one else shares this experience.
Regards,
[redacted]

So here's the deal: these guys are scammers. No matter what they might tell you, or how much "evidence" of a malware infection your computer they might show you, it's all fake. You will be charged $180 for a virus they put on the computer themselves. I have read countless stories of people young and old being scammed by this company. If you don't believe me, read for yourself! Just search SP 3 Inc. On any search engine you will receive countless results of scams by this company.

https://krebsonsecurity.com/2014/11/microsoft-partner-claims-fuel-support-scams/

Review: Received a phone call from a company that stated to me "that your company system needed to be fixed for a price of $179.99". They asked me if I had any more computers and I said a laptop, and they said that one needed to be fixed too. They said my system was not working correctly and they needed to remote into my computer to fix the systems. They also said that Microsoft would not be supporting Windows anymore. So I believed I had no choice. My husband has been deceased 2 months now and he was the one who did all the computer things. So he remoted into my computer and did whatever. Then he said that I needed to keep the computer shut down for one hour. I do not know what he did on the computer. I did ask about the laptop and they said it would filter into my laptop. I called my daughter about 30 minutes later to explain what was happening and she said that I had been scammed and had a bait & switch done to me. So she told me to unplug the computer, all the cords, and call my credit card company. They had charged my card for $299.99.

FYI - This is [redacted], [redacted]s daughter. I am the one typing for her.Desired Settlement: To have my money refunded and to know that my computer was not compromised nor any personal information was taken from the computer.

They should not be calling elderly people and make them feel they have to do something or their computer will crash.

Business

Response:

We are very sorry that we got Mrs [redacted] so upset.

First and foremost, Mrs [redacted] does not have to worry at all about any kind system compromise that will affect their systems because of our actions. We simply do not install or use any unauthorized softwares or tools.

We have been in business for over three years and have thousands of customers. We support hundreds of customers simultaneously every day. Our customers love our service because –

- we are permission based, we do NOT do anything without permission

- our clients can follow along everything we do on your computer screen

- remote technical support is a proven method, most computer problems can be solved remotely

- we use industry’s standard and the best remote access software for support

- we are secure and malware free – all our remote software goes away once we disconnect

, we take your report seriously. We assure you that calls made by our sales team are monitored for quality. We invest a lot of time and effort in training and coaching our advisors. We have pre-defined scripts for interaction and every interaction or sale for us is completed with a satisfaction survey plus a follow up call. We guarantee 100% satisfaction to all our members. We value and reward high quality work. In return, we have many clients who send us testimonials to encourage our team and also recommend us to their family and friends.

Artifacts of the case:

On 3/28/2014, Our Sales representative introduced our company to Mrs. [redacted] as an independent technical service provider ·

Representative enquired about any existing issues and assisted the customer to check the performance of the computer. It was found that Mrs. [redacted] was using Windows XP.

Sales representative informed that from April 8, 2014, technical assistance for Windows XP will no longer be available from Microsoft, including automatic updates that help protect PC. If end users still continue to use Windows XP after support ends, computer will still work but it might become more vulnerable to security risks and viruses.

Ref: http://windows.microsoft.com/en-IN/windows/end-support-help

https://www.microsoft.com/en-us/windows/enterprise/end-of-support.aspx

In order to keep on using the PC without any security issues, Sales Rep pitched for Annual subscription Plan to provide unlimited Software maintenance for $179.99 and Mrs. [redacted] agreed to the plan.

Sales Rep also enquired about any additional computer. Mrs. [redacted] informed that she also has a second computer.

Sales representative pitched Annual Subscription Plan for the second computer as well. The cost for the second computer was $120.

Annual Subscription Cost: 1 year unlimited technical Support for 2 Computers $ 299.99 in total

1st Computer was $179.99 and 2nd Computer was $ 120.00

Technician explained the plan once again that she can call us anytime during the next one year for any issues with both her PC’s. It is an unlimited technical assistance for her for the next one year. Script verbatim was read and with the customer consent, Mrs. [redacted] processed the transaction through our website.

After that the call was transferred to technician.

All the existing issues were resolved including virus removal and computer was handed over to the customer after troubleshooting was done.

With all our conscientious work, quality control and communication effort we sometimes suffer from overzealous individual effort. This unintentional effort really makes us embarrassed and we apologize to the Mrs.[redacted] family for any apprehension on her part.

In the meantime, we have already refunded $179.99 and $120.00 (Total $299.99). Please find the confirmation of the same below.

Transaction ID: [redacted]

Payment Method: XXXX2000

Amount: USD (179.99)

Customer Name: [redacted]

Transaction ID: [redacted]

Payment Method: XXXX2000

Amount: USD (120.00)

Customer Name: [redacted]

However, if Mrs. [redacted] ever need help with technology, she is most welcome to call us @ 2[redacted] with this case # [redacted]-1-Incident-KS and we will be more than happy to assist further.

Hope this email serves as little relief and brings proper closure to the Revdex.com complaint

Best Regards,

Customer Service Manager

[redacted] / [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

If that is what they were looking to support, they should have stopped there. They need to find a better way to contact potiential customers than calling individuals that are not computer literate and stating that their computer no longer has support and will stop working. Although the statement regarding Windows XP is acturate, the caller should have known that once he was remoted into the computer. Computer was not XP. Both the desktop and laptop (which they did not remote into) are Windows Vista.

This issue has caused a lot of anguish because I have had to change all my bank accounts and passwords.

I did receive the refunds, which I appreciate, but they really need to find potiential customers in a more appropriate manner. I am a senior citizen and resently lost my husband and best friend and this really scared me.

I do not wish to be contacted again by this company. They have called repeatedly and left voicemails. Since they have refunded my money and I have changed all my bank accounts and passwords, I can call this complaint complete and hope no one else shares this experience.

Regards,

Review: My parents were contacted by this company and they told my parenst to type in a few numbers and they logged on to their computer without their permission. Then they proceeded to tell them that there were all of the viruses on their computer and that if they did pay them then their machine would stop working. This was also a completely unsolicited call with threats. I calle dthem back and they refused to tell me how they got my parent's conatct information. The computer that was infiltrated was brand new and could not have these issues. I don't know if this is just unethical business practices to scare people into paying for their IT services or criminal phishing for information to steal from people. They claimed that their contact information was ifixo.com and the phone number ###-###-####. They do answer this number and [redacted] the guy that called my parents was at this number. I searched for scam info on this website and many popped up. They did log onto and control the computer and could have installed spyware or viruses. I cannot believe they would try to scare elderly people into giving them money.Desired Settlement: I want them to not conatct my parents or me ever again. I also would like this investigated to see if they are criminally getting information from people or installing spyware or viruses when they log onto computers.

Business

Response:

[redacted]

We are very sorry that we got Mr [redacted] so upset.

First and foremost, Mr [redacted] does not have to worry at all about any kind of spyware or malware that will affect their systems because of our actions. We simply do not install or use any malware or spyware. We have been in business for over three years and have thousands of customers. We support hundreds of customers simultaneously every day.

Our customers love our service because

– we are permission based, we do NOT do anything without permission

- our clients can follow along everything we do on your computer screen

- remote technical support is a proven method, most computer problems can be solved remotely

- we use industry’s standard and the best remote access software for support

- we are secure and malware free – all our remote software goes away once we disconnect

Mr. [redacted], we take your report seriously. We assure you that calls made by our sales team are monitored for quality. We invest a lot of time and effort in training and coaching our advisors. We have pre-defined scripts for interaction and every interaction or sale for us is completed with a satisfaction survey plus a follow up call. We guarantee 100% satisfaction to all our members. We value and reward high quality work. In return, we have many clients who send us testimonials to encourage our team and also recommend us to their family and friends. We feel sorry we could not help your family and make them happy.

Based on your email, we are going to reprimand our technician. We are also going to step up training and use your case as an internal case study to avoid such incident in the future.

With all our conscientious work, quality control and communication effort we sometimes suffer from overzealous individual effort. This unintentional effort by a colleague got you upset, for which we are embarrassed and we apologize to the [redacted] family.

[redacted], as per your request, we are not going to contact your parents or you again. However, if you ever need help with technology, please feel free to call us @ ###-###-#### / ###-###-#### / ###-###-#### with this case # [redacted]-Incident-KS and we will provide you with a free troubleshooting incident or 3 months free service worth over $50.

I hope this email serves as little relief and brings proper closure to the Revdex.com complaint.

Please have a great Thanksgiving.

Best Regards,

Customer Service Manager

Review: This company contacted my elderly mother and somehow convinced her that her BRAND NEW computer had a problem they could help her with. With her help they logged onto her BRAND NEW computer and took over "run" functions. They insisted that she had problem after problem, and when they asked for money she took down a return number so that I (her daughter) could call them back.

When I called them back, the person that answered the phone insisted that they didn't call my elderly mother, but that she had contacted them. Which is an outright lie. I asked him repeatedly why he felt he had the authority to virtually reach into her computer, and frighten her into thinking that her BRAND NEW computer had all of these problems.

He refused to allow me to speak with a manager, and then he came back on the line to say he was the manager and that I must be mistaken about who called who. He insisted my mom had "memory" problems, and seemed to take great delight in telling me over and over that they hadn't called us.

Yes, mom did allow him access to her computer. How many more elderly customers is this crap for company going to be allowed to access??????Desired Settlement: I want the "owner" to admit that they attempted to delude a little old lady into thinking that something was wrong with her BRAND NEW computer.

Business

Response:

Ms. [redacted], Vice President of Arbitration,Revdex.com Serving New Jersey,1262 Whitehorse-Hamilton Square Road,Building A, Suite 202,Hamilton, NJ 08690 Re: Complaint ID [redacted] submitted on 7/14/2015 (notreceived by us) and subsequent e-mail complaint of 9/04/2015. Dear Ms. [redacted], We are deeply concerned that a Complaint dated as farback as mid-July has remained unaddressed till date. For some unexplainablereason, our communication channels seem to have failed as we did not receiveyour previous complain of July. I would earnestly request you to kindly takenote of three e-mail ids of the key Operations Personnel as follows. We assureyou of prompt response in future.1. Asstt. Manager Operations: [redacted]2. Sr. Team Lead: [redacted]3. Quality Assurance Sup: [redacted]

Communication addressed to any or all of the above willcertainly be promptly acknowledged and addressed in the shortest possible time. At the very outset, let me say that we are extremelysorry for having upset Ms. [redacted] and we apologize sincerely. The facts of theCase: We have thoroughly investigated the Case and our comments are asfollows: 1. All Calls made from our end are recorded withoutfail for Quality Assurance purposes. This particular Call to Ms. [redacted] wasmade at 10:24 am EST by our Calling Agent Christina and subsequentlytransferred to our Sr. Supervisor Rick. It lasted 32 minutes and 39 seconds andwe did not find any acrimonious exchange at all in the entire recording.2. The Computer was taken on remote with thepermission of Ms. [redacted]. In fact she switched the computer on herself andthen followed Rick’s instructions to connect her machine. There was absolutelyno coercion on our part.3. It was well understood that Ms. [redacted] wasusing an iMac, bought about a month back, and Rick did explain to her thatwhile the Hardware was new and under Warranty, our Service was to configure andoptimize the performance of the Software from time to time. He offered a OneYear Contract of software Tech Support @ $179.99 and Ms. [redacted] stated thatshe would not pay without asking her daughter.4. Subsequently, Rick did terminate the remotesession and Ms. [redacted] was absolutely satisfied with the communication as ithappened, even though she wanted to consult her daughter about the next courseof action, which was totally acceptable to us. Please note that our Phonenumbers were not asked for and hence not given during any part of theconversation.5. Since you have received the complaint on thesame date at 1:50:57 pm, we assume that Ms. [redacted]’s daughter tried calling uson the numbers published on our Web Page in the intervening period. However, wecannot find any records of any non-customer calls received during this period.All the Calls received during this period are accounted for as being made byour existing Customers. Please note that we do record all phone calls made toour Technicians for Quality Assurance, hence we do think that the daughter mayhave called our office number as given on our Website. Calls made to our officenumbers are not recorded. Hence it would be impossible to trace any such call.6. Even though we have not taken a single cent fromMs. [redacted] we would like her to feel satisfied at the end of the day, and notharbor any apprehensions about this incident. We would like to take thisopportunity to assure Ms. [redacted] that the integrity of her computer has notbeen compromised by us at all. That isnot the way we operate. Our Sr. Supervisor, Andrew, has already called heryesterday and apologized for any anxiety and/or trauma that we may haveunwittingly caused. We have been in business for over five years and havethousands of satisfied customers in USA, Canada and UK. We support scores ofcustomers concurrently every day. Our customers simply love our service because- Remote technical support is a proven method, mostcomputer software application problems can be solved by remote access.- We use some of the best, industry standard remoteaccess software for support.- We are permission based, we do NOT do anything withoutthe customer’s specific permission.- Our customers can watch and follow every step of everyaction that we perform on the customer’s computer screen.- We are secure and malware free – all our remote access softwareautomatically deletes itself when we disconnect. Lastly, we would like to mention that this complaint andyour report has been taken very seriously. We assure you that calls made by oursales team are monitored for quality. We invest a lot of time and effort intraining, coaching and retraining our advisors. We have pre-defined scripts forinteraction and every interaction or sale for us is completed only after asatisfaction survey plus a follow up call takes place. We guarantee 100% customersatisfaction by ensuring & rewarding high quality work from our staffmembers. As a result, we have many clients who send us testimonials toencourage our team and also recommend us to their family and friends. We do hope that we have been able to address all yourconcerns & grievances and to satisfy you. Thank you,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: because of the nature of the business in general (unsolicited phone calls directed at unsuspecting and/or technologically behind, OLDER people), and the treatment we received when my daughter contacted the company. If your claim is true, that you have so many satisfied customers, then you seem to have mastered the concept of taking advantage of people who may not know exactly what they are doing when it comes to computers. I have a brand new computer with no issues of concern, and on top of that it is a Macintosh computer, which doesn't suffer from the same failings as a PC (which we imagine are the majority of your customers, PC owners.)Secondly, when my daughter called to inquire about your business practices you insisted that it was I that initiated contact with you initially, and that because of my age I didn't remember that I had called you. We both know who called who.For shame. I'm sure your mother would be quite surprised at the way you treated a woman of her own generation.Finally, why did you call my house yesterday? What did you intend to say to me yesterday? Why do you have my telephone number?

Regards,[redacted]