SBLI USA Life Insurance Co

On 12/5 I called the company to cancel policy #***. Because it was within 10 days of it being withdrawn from my bank account, it was too late to stop the payment, but I was told that I would be issued a refund by check that would be mailed within 10 days. As of 2/14, I have not received the refund of $90. I have called the company 7 times and all I've gotten was lied to by several people. These are the dates that I've called to inquire about my refund:

12/5 - cancelled policy. Told refund would be issued within 10 days.

12/19 - Spoke with ***. He said a check would be mailed the next day.

1/4 - Spoke with ***. She said I should have received something by now and said she would enter another request with the "escalation team" and start the whole process over again.

1/23 - Spoke with ***. She said she only saw the request made in January but not one for December. Said that maybe the delay was because of the holiday. This was day 19 from my last call. The holiday was only 1 day.

2/10 - Spoke with *** again. He had no answers for me but did snicker when I told him that I felt I was being lied to and that there was no intent to refund my money. He quickly said he would speak with the "escalation team" and call me back. He never called back. He is also the same *** that said the check would be mailed the next day on 12/19.

2/13 - Spoke with ***. She said she would contact the managers to see what's going on and said to call back the middle of next week. I asked if the managers were the same as the escalation team and she said she didn't know anything about an escalation team. She is located in the ***, ** office.

It's ridiculous that I've had to call this many times. If there was any intent to refund my $$, it would have been done by now. It doesn't take almost 3 months to print and mail a check. I've included pics of the identical letters sent in January and December, as well as the 3 company names and addresses used. The number on the letters is the one I've called. The letterhead says *** but the number is under S. USA *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I received the check.
Sincerely,
[redacted]

Review: I sent a death claim on July **, 2015 for my mother's insurance policy. I followed up by phone on August ** (more than 15 business days later) and was told the claim was processed. Followed up again on August ** and was told they needed a copy of my driver's license which I immediately e-mailed of which they acknowledged receipt and stated it would be processed immediately. Today, September *, I was told it would be mailed shortly.Desired Settlement: Since this is a holiday weekend and more than a month has passed, I would like them to expedite this check and send it by priority mail so that I may receive it by Saturday, the latest. It is ridiculous to have to go through such a long and arduous system to receive a simple claim.

Business

Response:

Good Afternoon . . . Attached please find the response from SBLI USA Life Insurance Company, Inc. regarding Revdex.com Complaint #[redacted]. The response is also being sent via U.S. mail. If you have any questions, please contact me at ###-###-#### or via e-mail at [redacted] Thank you for your help in this matter. Sincerely, Fiona M[redacted] Senior Legal Services Specialist SBLI USA Life Insurance Company, Inc.