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SBS Management, LLC Reviews (10)

Ms [redacted] resides with the Colony Hill Condominium Association that requires --- as do most condominium associations --- that all significant exterior improvements, such as the door replaced, be approved by her condominium association’s board of directors prior to the door being replaced This was never done As background, the board of directors is the governing body of the associationSBS Management serves to facilitate the direction of the board We became aware of the unapproved door when Ms [redacted] submitted an invoice for the trim of the doorWe brought this to the governing board of director’s attention both by e-mail and at the next ensuing board meetingDuring the meeting, the general consensus from the board was they were not going to entertain paying any invoice for payment without prior approval beforehand from them ---- the board of directorsThis proclamation was not necessarily directed at Ms [redacted] and her door, but was the stated policy of the board While not relevant to the discussion to pay or not pay the submitted invoice, during the board meeting there was some confusion as to if the submitted invoice was for trim work or part of the frame of the door at it was agreed that management would look at the door However, as mentioned, the general consensus was that the submitted invoice would not be paid because of the general policy not to pay unapproved invoices A recent review of the board Minutes stated was that the issue was tabledMoreover, there was no quorum at the next succeeding board meeting and the matter never was not revivedI have exchanged over ten e-mails with [redacted] in the past two months over other condominium matters and the door invoice issue was never brought up The matter did not come up unit we received this Revdex.com complaint Seeing that a technical vote had never taken place over the approval or disproval of her invoice during a meeting on May 6, 2016, I solicited the board asking they vote as to they would pay or not pay the invoice They have said they would not pay the invoice and their collective vote will be placed within the associations corporate Minutes as to their reply Please understand that SBS Management works for the board of directorsIt is their collective vote to deny paying this particular invoice Moreover the delay in taking a vote or lacking a quorum to hold a meeting is not at the control of SBS Management and as such we request that this complaint be stricken from our Revdex.com listing for it is not directed to the proper entity Thank you

I would like to first address that Ms [redacted] ’s issue is not with SBSManagement, but with the covenants and restrictions of [redacted] ***Condominium Association stated in the Declarations and Amendments for theAssociationAs the property manager, SBS is the liaison between the Board of Directorsfor the Association and the condominium ownersSBS Management’s role is toperform the day-to-day property management activities of the condominiumassociation in compliance with directives of the Board of DirectorsSBS has noauthority to make decisions regarding the DeclarationsThe Declarations arethe guiding documents that every owner and guests or tenants of owners,including Ms [redacted] as a tenant, must follow.Regarding the monthly condominium fee, this is set by the yearly budget which is approved bythe Board of DirectorsThe Board reviews the needs of the Association andapproves figures which sets the monthly condominium feeOwners are the onesultimately responsible for paying the Association monthly feeIf Ms [redacted] ,as a tenant, has an issue paying the monthly fee, she should speak to herlandlord to negotiate the lease termsRegarding the parking, unfortunately, Ms [redacted] was misinformed about the parking rules ofthe Association upon moving to the communityThe parking lot is designated as CommonArea of the AssociationCommon area use, as defined by the [redacted] ***Condominium Association Declarations, is defined to be used “in common by UnitOwners and Occupants and their agents, servants, customers, invitees andlicensees, in accordance with the purposes for which they are intended,reasonably suited and capable, and as may be required for the purposes ofcess, ingress to, egress from, use, occupancy and enjoyment of Units.” Thismeans that the parking spaces are not assigned to any specific unit, but arefirst come, first serveWhile every unit is guaranteed two parking spaceswithin the Association, the location of those two spaces is not designated to aspecific spaceIf a unit owner has more than two vehicles, or has guests visitand would exceed the two space limit, the additional vehicles must park on thepublic street outside and adjacent to Association propertyWhat Ms [redacted] wants, assigning parking spaces to specific units, would be changing CommonArea to Limited Common AreaLimited Common Area use as defined by theDeclarations “shall be used and possessed exclusively by the Unit Owners andOccupants of the Unit or Units served by the same, as specified in thisDeclaration, and shall be used only for the purposes intended.” The onlyLimited Common Area parking spaces, as defined in the Declarations, are theunits with garages where the two spaces inside the garage and two spaces immediatelyoutside and adjacent to the garage door are for the exclusive use of that unit.To change the parking lot spaces from Common Area to Limited Common Area would require the unitowners of the Association to vote on a formal amendment changing the LimitedCommon Area description in the DeclarationsAdditionally, 100% of theAssociation unit owners would have to vote in favor of the change, which isdifficult to obtain; the Association has tried to do this in the past, and thevote failedThe issue has been brought to the attention of the current Boardof Directors and is something for board members to discuss for future action,if any.Furthermore, the above explanations have already been relayed to Ms [redacted] in previouscorrespondence between Ms [redacted] and the property manager for the Association via email

Attached is a copy of formal correspondence to *** *** responding to the complaint he recently filed against SBS Management, the property manager for the Village at *** *** Condominium AssociationThe Board of Directors has also determined the complaint to be grossly incorrect
and unfairly and falsely impugns SBS ManagementWe are requesting that the complaint be striken.Dear Mr ***:This office represents the Village at Hunters Crossing CondominiumAssociationSBS Management llc is the contracted property manager that assiststhe Association Board of Directors with the administration and management of thecondominium propertyI am responding to your recent complaint to the BetterBusiness Bureau (Revdex.com) against Kellie W*** and SBS Management at the requestof SBS Management and the Board of Directors of the Condominium Association.I have reviewed the content of your complaint and your request that it bepublicly posted on the Revdex.com websiteI find the content of your complaint to containand malicious representations that border on libelousYou appear to want todefame the character and reputation of SBS ManagementIt is unfortunate that theRevdex.com has provided a forum for your type of baseless anddefamatory commentIt should be stricken for what it isI will be sending a copy ofthis letter to the Revdex.com to request that your complaint be taken down or closed aswithout meritI also suggest that you contact the Revdex.com to withdraw the complaint.You are an owner of a residential unit in a condominium complexHowever,your complaint to the Revdex.com demonstrates that you have not educated yourselfconcerning the administration and governance of the condominium and the role ofthe property manager, nor of your obligations as a member of the Association tocomply with the Condominium Declaration, the Bylaws and the Rules andRegulations adopted by the AssociationThe tree that you were complaining aboutwas in the common areaThe Board engaged a professional landscaper to inspectthe tree to give a report to the Board as to its condition and, If distressed, whetheror not it had to be taken down or limbedYou refused to wait for the Board tocomplete this process and cut the tree down on your own and then filed the falsecomplaint with the Revdex.comYour age is no excuse for your intemperate actionsincluding violating the rules of the Association and attempting to defame the propertymanager

it is full of inaccuracies and flat out liesBut, I do want to thank MrW*** from SBS Management, because his reply perfectly illustrated my points about the manner in which he engages customersHis entire section about our interactions concerning automated withdrawal was completely fabricatedI laughed out loud as I read, because he has either confused me with another client, or is just plain making things upThe only issue was that I requested an automatic withdrawal to be cancelled, which I was told would be done in enough time for that month's payment to not be withdrawn, but that did not occurOur account was still charged, which caused overdraft feesAfter my phone call with MrW*** personally, in which he was aggressive, condescending and rude, I resolved the issue with our bank myselfHis choice to make speculations about why I am making my complaints demonstrates his poor management style.Unfortunately, when dealing with people like MrW*** who run their companies the way they do, it's easy to find yourself discussing secondary issues rather than the matter at handI have followed the necessary steps to try and handle this issue with repair work being neglected, and it is abundantly clear that I will make no headway with SBS ManagementI wanted to utilize the tools available through Revdex.com, so that other consumers may be better educated on what it is like to interact with SBS ManagementThank you for your time.
Regards,
Myra ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

SBS response to Revdex.com claim of complaint:
In direct response to issues presented by Ms *** in the same order presented
First claim, SBS consistently presenting “failure to deliver reasonable and fair services” to those within Sunbury Mills Condo, it should be understood fully that SBS
Management is a “Management” company for the Association NOT the controlling body, not members of the elected Board of Directors of the Association, who are voted to their positions, by the ownership, the membership of the Association (which includes Ms ***) to run and oversee and control ALL activities within the Condominium AssociationWe, SBS, do not perform the types of services Ms *** is issuing complaint against usWe only manage and take directives from the elected Board of DirectorsThe Board decides which contractors will perform and when they will perform services of maintenance and upkeep to and for the Association and its membersSBS only follows the Board’s directives in their decisions and follow up with the contracted service providers to assure they complete their responsibilities as outlined by the Board of Directors
MrW***, being personally accused as being discourteous and difficult to engage over the phone; I find a bit strange and disconcertingThe day Ms *** submitted her claims to the Revdex.com, she called in to our office and asked the receptionist his name and his position with the company and how associated with the AssociationShe then stated to our receptionist she was going to file a claim against SBS and list his name withinAt no time did she ask to directly speak to MrW***, to express her concerns or ask questions directly to himSo to be personally pointed out as not being cooperative and/or being discourteous seems to be only related to past issues Ms *** had with the Association when her attempts to have a working automatic payment plan established with the AssociationThose attempts continuously failed and had problems, not due to SBS or Sunbury Mills, but due to incorrect account numbers or set ups and handling by Ms *** choice of her personal bank, and information being submitted by Ms *** to the Association and SBSBeing a number of months transpired in which we (SBS) attempted to set up services and had unsuccessful monthly transfers with her bank and the Association’s bank which would not allow those transfers to take place, she was indeed told, afterward that we would no longer continue such attempts due to transactions not being successful or returned to us by her bank
Within our “Application of Request for ACH Services”, we do make note that transactions that are returned and not accepted by the applying persons banking institution (whether that be NSF, stop payments, or other reasons), that offered service would automatically stop and the following month those services will not take placeWe (SBS) attempted to establish and re-establish such services with Ms *** and her chosen bank for a number of months, well beyond a one month or single month failureAnd yes, after numerous attempts, she was told we would no longer attempt and she could not use that method to make her monthly condo fees
As in many cases with individuals that live in the environment of condominiums, when are received answers they do not care to hear or disagree, they turn their frustrations toward the Management Company and loose fact that the Management Company does not make the rules of the Association, nor does the Management Company make the laws that govern condominium livingManagement Companies only act as the voice of the elected Board of Directors in attempts to assure those rules and laws are followed by members and Association legal documents are adhered too
When individuals such as Ms *** appose or challenge the rules and regulations of the Association and the directive of Association Boards, they tend to send their frustrations toward Management and not to the actual controlling body of the Association
Directly related to Ms *** claims that Management obtains her written requests for services, such as the painting of her entryway, is also a claimAll such requests are passed and presented to the Association controlling bodyThe painting of Ms ***’s entryway to her unit is not an issue that relates to her and her unit aloneThere are other units and homeowners within the community that too have entryways that need addressed by the Association as a wholeAll such matters are reviewed and considered by the controlling body of the Association, the elected Board of Directors, who have to weigh all the needs of the Association and decide which items are the most important and need immediate attention and which items may need to wait for the futureMainly their responsibilities are directly tied to the Association’s wealth and well-being of all members’ interestsIf the Association had unlimited sources of funds and the ability to spend money on everything everyone wanted, that would be a wonderful thing, but since the Board has annual budgets and a certain amount of annual funds available, that are collected by all members, they (the Board) have to make those decisions as to how and when those funds will be spentNot the Management CompanySo Ms ***’s requests for services have not been ignored as well as other members same requests have not been ignored, they are presented, reviewed and acted upon to and by the Board of Directors of the Association
Earlier in the year, the Board indeed made decisions to do various Capital Improvements within the communityOne of those items included was and is the painting of the entryways of all the units within the communityAt that time, and in the spring of this year, a newsletter was sent to all Association members informing them of those events which will take place over the summer of this yearSo we believe, as well as the Board of Directors of the Association believe, not only Ms *** was informed of upcoming events, the entire ownership within the community was informed

Ms. [redacted] resides with the Colony Hill Condominium
Association that requires --- as do most condominium associations --- that all
significant exterior improvements, such as the door replaced, be approved by
her condominium association’s board of directors prior to the door being
replaced....

 This was never done.
As background, the board of directors is the governing body
of the association. SBS Management serves to facilitate the direction of the
board. 
We became aware of the unapproved door when Ms. [redacted]
submitted an invoice for the trim of the door. We brought this to the governing
board of director’s attention both by e-mail and at the next ensuing board
meeting. During the meeting, the general consensus from the board was they were
not going to entertain paying any invoice for payment without prior approval
beforehand from them ---- the board of directors. This proclamation was not
necessarily directed at Ms. [redacted] and her door, but was the stated policy of
the board. 
While not relevant to the discussion to pay or not pay
the submitted invoice, during the board meeting there was some confusion as to
if the submitted invoice was for trim work or part of the frame of the door at
it was agreed that management would look at the door.  However, as mentioned, the general consensus
was that the submitted invoice would not be paid because of the general policy
not to pay unapproved invoices. 
A recent review of the board Minutes stated was that the
issue was tabled. Moreover, there was no quorum at the next succeeding board
meeting and the matter never was not revived. I have exchanged over ten e-mails
with [redacted] in the past two months over other condominium matters and the door
invoice issue was never brought up. 
The matter did not come up unit we received this Revdex.com
complaint. 
Seeing that a technical vote had never taken place over
the approval or disproval of her invoice during a meeting on May 6, 2016, I
solicited the board asking they vote as to they would pay or not pay the
invoice.
They have said they would not pay the invoice and their
collective vote will be placed within the associations corporate Minutes as to
their reply. 
Please understand that SBS Management works for the board
of directors. It is their collective vote to deny paying this particular invoice.  Moreover the delay in taking a vote or
lacking a quorum to hold a meeting is not at the control of SBS Management and
as such we request that this complaint be stricken from our Revdex.com listing for it
is not directed to the proper entity. 
Thank you.

jWe have received your complaint regarding Mr. [redacted]’s condominium unit at 1290 Lowland Court, Columbus, Ohio and the plumbing issue he is experiencing.
As background, on the evening of September 22, 2015, we received an emergency call that sewage was backing up into his unit. That night and...

the morning following we had plumbers in his unit. Our property manager spoke to the owner that evening and came out the morning following. Because sections of drywall and carpet were damaged they were removed and the entire condominium disinfected. The unit was professionally cleaned by a licensed remediation vendor, which included testing the air for numerous contaminants, including making sure the unit was within safe levels of humidity to stem the growth of mold.
As this type of backup had occurred before, we underwent the process of resolving this issue for him. Since the potential fix may have involved digging through the concrete slab of his floor to replace a section of pipe that had sunken partially losing its gravitational ability, at times, to allow to flow of effluent to move to the city drain, the carpet was not replaced. Likewise with the drywall. This was explained to Mr. [redacted] and his daughter, [redacted].
Because we, as managers, are not plumbers and this complex matter involved a pipe located inches under a concrete slab we contracted with a plumbing contractor which we have done business with for years to review and develop the specifications of the repair. The governing board of directors of the association directed us to find a permanent solution for this issue. Understand again that we are working to find a permanent resolution to this issue since it has occurred before and this project could have been likely been completed sooner had we merely cleaned out the pipe and replaced the drywall and carpet.
Complicating the issue further is the fact that the location of the section of pipe is unknown and could have been in Mr. [redacted]’s condominium or two of his neighbors, as all the units are served by one main discharge pipe the plumbers needed to get into all three units to evaluate. There was a several week delay getting access to both neighboring units as, unlike an apartment setting, we do not retain keys to each owners unit. Our efforts to get into the neighboring units included sending letters, e-mails, phone calls and even knocking on one door several time to get an appointment set. This delay was caused by one neighbor --- not the association or management. Finally, on Saturday, November 14th our vendor was able to get into one of the two units. Another neighbor failed to be home when agreed and another appointment was scheduled for Wednesday, November 18th.
My contact with the owner, Mr. [redacted] started on the night this started, then talked to him in person next morning at his place. Spoke to him on the phone I think about 3 time that’s his daughter started calling in. Over the period I have talked to her 6-8 times and I have been very upfront with telling her the plumbing contractor was the cause of this delay…. Ms. [redacted], the owners daughter has been had aware (by phone) of the steps we have taken and of the delays experienced.
We have since received the specifications and one bid. We have solicited three other vendors requesting they submit bids. Once received we will forward to the associations’ board of directors for their review. Please note that on potential significant projects SBS does not choose the vendor or the course of action to be taken. The board, who have been provided with at least 13 updates over the course of events, will, in the end, determine how they wish to proceed in this matter.
As mentioned we have solicited bids and they will be provided to the board for their review as soon as they become available to us. The owner will then be notified immediately of the decisions and course of action to be taken.
Again, SBS Management cannot proceed with any course of action until the Board of Directors has made the decision and approved of the work to be completed to rectify the issue at hand.
Thank you,
SBS Management, LLC

I would like to first address that Ms. [redacted]’s issue is not with SBSManagement, but with the covenants and restrictions of [redacted]Condominium Association stated in the Declarations and Amendments for theAssociation. As the property manager, SBS is the liaison between the Board of...

Directorsfor the Association and the condominium owners. SBS Management’s role is toperform the day-to-day property management activities of the condominiumassociation in compliance with directives of the Board of Directors. SBS has noauthority to make decisions regarding the Declarations. The Declarations arethe guiding documents that every owner and guests or tenants of owners,including Ms. [redacted] as a tenant, must follow.Regarding the monthly condominium fee, this is set by the yearly budget which is approved bythe Board of Directors. The Board reviews the needs of the Association andapproves figures which sets the monthly condominium fee. Owners are the onesultimately responsible for paying the Association monthly fee. If Ms. [redacted],as a tenant, has an issue paying the monthly fee, she should speak to herlandlord to negotiate the lease terms. Regarding the parking, unfortunately, Ms. [redacted] was misinformed about the parking rules ofthe Association upon moving to the community. The parking lot is designated as CommonArea of the Association. Common area use, as defined by the [redacted]Condominium Association Declarations, is defined to be used “in common by UnitOwners and Occupants and their agents, servants, customers, invitees andlicensees, in accordance with the purposes for which they are intended,reasonably suited and capable, and as may be required for the purposes ofcess, ingress to, egress from, use, occupancy and enjoyment of Units.” Thismeans that the parking spaces are not assigned to any specific unit, but arefirst come, first serve. While every unit is guaranteed two parking spaceswithin the Association, the location of those two spaces is not designated to aspecific space. If a unit owner has more than two vehicles, or has guests visitand would exceed the two space limit, the additional vehicles must park on thepublic street outside and adjacent to Association property. What Ms. [redacted] wants, assigning parking spaces to specific units, would be changing CommonArea to Limited Common Area. Limited Common Area use as defined by theDeclarations “shall be used and possessed exclusively by the Unit Owners andOccupants of the Unit or Units served by the same, as specified in thisDeclaration, and shall be used only for the purposes intended.” The onlyLimited Common Area parking spaces, as defined in the Declarations, are theunits with garages where the two spaces inside the garage and two spaces immediatelyoutside and adjacent to the garage door are for the exclusive use of that unit.To change the parking lot spaces from Common Area to Limited Common Area would require the unitowners of the Association to vote on a formal amendment changing the LimitedCommon Area description in the Declarations. Additionally, 100% of theAssociation unit owners would have to vote in favor of the change, which isdifficult to obtain; the Association has tried to do this in the past, and thevote failed. The issue has been brought to the attention of the current Boardof Directors and is something for board members to discuss for future action,if any.Furthermore, the above explanations have already been relayed to Ms. [redacted] in previouscorrespondence between Ms. [redacted] and the property manager for the Association via email.

Yes, lets discuss the real reason why Ms. [redacted] contacted the Revdex.com. That is the trim around her front door. I would suggest Ms. [redacted] find her copy of the Declarations and Bylaws of the condominium association in which she lives, and better educate herself on condominium living. The Management Company is merely a contractor hired by the Board of Directors to oversee the business aspects of the condominium association. The management company does not have any authority whatsoever in making decisions such as repairs to the outside of the condominium without Board approval. As noted in the original response to Ms. [redacted] it was stated that the Board of Directors was already in the process of moving forward with proposals for this trim and painting to be completed community wide. Condominiums are required each year to create a budget, all expenses to include outside work is contingent upon that budget and the priorities of the community. If Ms. [redacted] has a complaint related to the Association she needs to go through the proper procedures which is also noted in the Decs/Bylaws of the Association, in filing a written complaint with the Board of Directors. Once again, the management company has no authority to make any decisions for this condominium community. SBS Management merely takes its directions from the condominium Board of Directors.

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Address: 4631 Northwest Pkwy, Hilliard, Ohio, United States, 43026-1126

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