SC Johnson

Hi ***,Thank you for allowing SC Johnson the opportunity to provide additional response to complaint #***
As shared previously, given the history and similarity of contacts Mr*** has made to our company, we will not issue further refund or replacement until the products in question are returned to our company for analysis. Our position has been shared with Mr*** in the past, plus the recent letter we mailed to him included a postage-paid mailing label for his useShould he choose to return the products to us, we will gladly work with him further.Best regards,*** *** | *** *** | *** *** ***

Hi
***,
Thank you
for allowing SC Johnson to respond to complaint #***
Given
Mr***’s contact history with our company, we will not be issuing the refunds
he requestedWe have made three unsuccessful attempts to reach him by phone to
explain our position; however, as we
have been unable to connect with him, we
will be responding by letter (included below for your reference) and
considering this matter closed
Thanks,*** *** * *** *** * *** *** *** Letter:
October
9, 2014 Mr
*** *** *** *** *** ** ***
Dear
Mr***:
Your
recent contact to the Revdex.com was brought to my attention, and I
welcome the chance to respond As
shared previously, our company feels very strongly that consumers are extremely
important people and should have easy access to us when they have questions or
problems concerning any of the products we make
However,
our records indicate you have contacted SC Johnson times since May 6,
2014. Because of the frequency of your questions and the similarity of
the problems you've reported with our various brands, I'm sorry to say we will
not be issuing the checks you requested (or sending future refunds or
replacements) unless you first return the products/units in question to us for
laboratory analysis. A postage-paid return label is included for your
convenience
Best
regards, *** *** *** *** *** ***
enclosure

Do you use Glade Plug in's? I used one that leaked and ate a hole through my new vinyl plank flooring. When I reported it to S C Johnson they offered me $50. I declined. We corresponded back and forth for a month. S C Johnson had me send them the plug, refill, and 2 estimates to fix my floor. On Friday, Jan. 11, 2018, I contacted S.C. Johnson by phone and asked to speak to my assigned Consumer Representative Crystal Chizek.
I was hung up on.
I called back. When I asked to speak to Crystal Chizek I was left on hold 20 minutes. The representative of S C Johnson came back on the line and told me Crystal was not in the building and asked if she could all me back. I asked if I could speak to someone who was in the building? I was told Crystal would call me back. Crystal called me back later the same day. We spoke less then 1 minute. Crystal told me she wanted to offer me a $400. check. $400. was the same amount listed on the estimate I submitted to S C Johnson in December. I agreed to accept the check and get the floor fixed. I agreed I would supply the materials.

Jan. 18-2019 CHECK ARRIVES
Today 1-18-19, S C Johnson sent a $400 check and a note stating it was to reimburse me for my expenses due to their product. However, the check they sent has a waiver of all of my consumer rights forever written on the endorsement space. Please see the photo of the check attached. I do not recall agreeing to sign a waiver of my rights I feel it was misleading that Crystal Chizek made no mention of this endorsement release in our phone conversation. It is my understanding the check was to repair the hole in my floor.
I called S C Johnson and asked to speak again to Crystal Chizek (1/18/19) The first time I was hung up on. The second call to S C Johnson landed me talking to her supervisor Sarah who sent me back to Crystal's Consumer Representative Department where I was again hung up on. I called back a third time and was told Crystal did not work on Fridays. I held the phone for about 5 minutes while S C Johnson tried to reach her at an undisclosed location. Crystal and I were connected on the phone after a few more minutes. When I explained I could not sign the check she sent due to the waiver of consumer rights on the endorsement line, she got a bit upset. Crystal Chizek told me all checks had this waiver and a new check without the contract or waiver was not possible.
Crystal added “she had reached out to me many times, had taken my calls on her days off, and asked if I wanted her to cancel my check?” This led me to believe that I had upset or interfered with her day. I wish to point out that Crystal has never reached out to me. All of the phone conversations I have had with her have been initiated by me. It seems to be quite a feat to get this employee on the phone. If S C Johnson would correspond with me in email, this might have been an easier experience. ( [email protected])
I consider this matter still open. This has been a lengthy, ridiculous and insulting experience.

Kristen Gordon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I got pomises that you will send me refunds Sep 12to me***,Thanks for reaching back out to usAs promised, a $refund check is on its way to the address belowPlease expect this to arrive in your mailbox within the next ten business days.Kind regards,***Consumer Relationship CenterSC Johnson, A Family CompanySep 12to meHi ***,Thanks for getting back in touch with us so quicklyThe $refund you requested has been mailedPlease expect this to be delivered within the next 7-business days.Regards,***Consumer Relationship CenterSC Johnson, A Family Company

Hello, My name is Russell Lowers, I am writing to make you aware that your product, Ziplock Slider gallon stand and fill storage bags, have been having the slider clasp come off when trying to close the bags. This has happened three times in each of the last two boxes of the gallon size that we have purchased. We have always bought this brand and size of the sliders. The bar code on the boxes is, 025700022046. I hope this helps in your quest for better quality. Thank you. Russell Lowers, 10 Eastwood drive, Parkersburg,Wv 26104. 304-485-5501

Hi Bradley, SC [redacted] appreciates the opportunity to respond to complaint #[redacted] filed by Ms. [redacted].   We were able to connect with Ms. [redacted] today (01/04/16) and are honoring her request for an $11.29 refund. It should arrive to her within the next 7-10 business days,...

along with the below letter and a couple complimentary coupons. Letter response: [redacted]
[redacted]  [redacted]   Dear Ms. [redacted]:   Thank you for speaking with me about your recent experience with Drano® Dual-Force® Foamer and Drano® Max Gel.  Your feedback is important to us, and I’m grateful for the opportunity to make things right.   Please be assured your comments have been shared with the appropriate areas in our company.  And as we stand behind the products you purchased from us, the refund I promised is enclosed.  With hope you’ll give Drano® another try, I’ve also tucked in a couple coupons with my compliments.    Best regards,   [redacted]
[redacted] Consumer Relationship Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon,   Thank you for allowing SC Johnson the opportunity to respond to complaint #[redacted].   Satisfaction is a top priority for our company, and we welcomed the chance to connect with Mr. [redacted] today (8/11/16). While speaking with him, we thanked him for making...

us aware of the date on our online form and honored his request for a refund. Mr. [redacted] also indicated that he’s since returned to the forms online and noticed they are updated to 7/31/2017.    Best,    [redacted]
Team Leader Consumer Relationship Center

Review: I purchase two of the Draino products made by this company that promised a money back guarantee if they failed to work. They failed to work even when used as directed. I was only allowed to request a refund for one of them. The refund allowed was less than paid at a major grocery chain. I filled out the form and provided ALL of the required information including a written UPC since the form implied this would suffice. It would have been awkward to cut it off the hard plastic bottle then include it in the envelope. The claim was rejected for stated reason of lack of the UPC. Customer Service first hung up then was unable to provide assistance.Desired Settlement: Refund the amount promised. It is less than half the amount implied on the bottles

Business

Response:

Hi Bradley, SC [redacted] appreciates the opportunity to respond to complaint #[redacted] filed by Ms. [redacted]. We were able to connect with Ms. [redacted] today (01/04/16) and are honoring her request for an $11.29 refund. It should arrive to her within the next 7-10 business days, along with the below letter and a couple complimentary coupons. Letter response: [redacted] Dear Ms. [redacted]: Thank you for speaking with me about your recent experience with Drano® Dual-Force® Foamer and Drano® Max Gel. Your feedback is important to us, and I’m grateful for the opportunity to make things right. Please be assured your comments have been shared with the appropriate areas in our company. And as we stand behind the products you purchased from us, the refund I promised is enclosed. With hope you’ll give Drano® another try, I’ve also tucked in a couple coupons with my compliments. Best regards, [redacted] Consumer Relationship Center

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased The Drano Snake plus drain cleaning kit about a week ago and noticed that I could not use the snake kit because I have garbage a disposal, so I decided to contact The Drano Company( S C Johnson ) and ask of a different way the product can be used. The lady I spoke to said that it isn't recommended to use the snake because of the garbage disposal but to go ahead and use the product that it will work regardless, she also stated that "if it doesn't work to go ahead and call us back" she never mentioned to keep a receipt. She also said to buy The Drano Max Gel because its works best with sinks that have a garbage disposal, again she didn't mention to keep a receipt. When I purchased both products I carefully read the instructions on both boxes and noticed that no where on the box does it says money back guaranteed if you keep your receipt. It clearly states "GUARANTEED TO WORK OR ITS FREE" I even read the fine print.So today I decided to contact Drano to let them know that their product not only didn't work but that now my sink is backing up into my washing machine and my dishwasher and all I'm asking for is the money back for the products. They refuse to give me a full refund because they failed to mention to keep my receipt in case it didn't work. If a product is Guaranteed to work why keep a receipt in the first place. Right? I am not psychic, how am I to know their policy if when I spoke with them the first time they themselves failed to mention the facts. I told them that I know they record all conversations to go back and listen and they will see that I wouldn't be calling if dint have a reason.Desired Settlement: Drano Snake plus drain cleaning kit $9.99 plus tax FL 7.0% $10.69Drano Max Gel $6.99 Plus tax FL 7.0% $7.41

Business

Response:

Hi [redacted],

I wanted to provide an update for complaint #[redacted] filed by Ms. [redacted]. We spoke with this consumer yesterday to apologize for her frustration, address her concerns and honor her request for a full refund. In follow up to our conversation, the attached letter with refund check and complimentary coupon were mailed to her home address. At this time, we are considering the matter closed.

Thanks,

Review: A while back I bought this product, from a local [redacted]. Sense & Spray Automatic Freshener. The item never worked like it was supposed to and it was NOT cheap. I contacted the company and was told that a coupon for a new device would be sent. Never received that coupon. Last week, I contacted the company via a form on their website. Received a call back with the same promise and still have NOT received that coupon either. Plus the rep was worried that I would contact the Revdex.com more then supplying the product refund/coupon. I will NEVER buy another one of these products again and in the future go with my gut and stick with Bath & Body products. Or even Pier 1 fragrances. They may be pricier but their products work and I can always return them without issue if I have a receipt. I should have kept my receipt for this item and will probably try to take it back to [redacted] and let them deal with the return back to the shipper. I am very disappointed with Glade and their lies of sending out a coupon for a replacement. Will not use the products again.Desired Settlement: Since, I am NOT able to receive a coupon for a replacement of the product, a refund will work just fine.

Business

Response:

Hi [redacted],

Review: Hello, my wife and I ordered the space bag products and when we went to use them they broke. The bags had ripped open. We wrote space bag and called them. They told us to send the defective ones back and they would mail us new ones. Which they did only these ones did the same thing. They ripped open. So we called again and told them we want our money back. We were told we would have to mail all the bags back and when they received them they would credit our bank account. We told them we no longer have that account. We were told that they would mail us a check. We offered our new bank account info to them and they denied it. So we gave our address and waited and waited. Finally we called again and they said they just received the package and a check would be mailed out soon. It's been a year now and still no check. We have called many times and no one knows what they are talking about and now they won't even answer our emails. I want my money back plus interest at this point or I will give them an F for failure. I want the money in my bank account. I do not want to wait for a check.Desired Settlement: They must refund my money to my new bank account. Plan and simple. I will never buy a SC Johnson product again. Customers lost for life.

Business

Response:

S,C. Johnson & Son, Inc.;- Ziploc Space Bag

Review: I used 5 boxes of your bug killing product to kill fleas and third eggs from bitting me over and over your product did not work I waited a week still have fleas bitting me I paid over 60.00 with taxes and I paid 40.00 for pet setting fees I will contact the newspapers,and the news stations about the problem calling the company its a waste of time I will call a lawyer up on MondayDesired Settlement: Paid for product and pet fees and pay for doctor visits taxi fees,and medications tax free and have some one from your company get a pest control spray whole apt killing every bug dead and pay for hotel stay while they are killing the bugs PS this hotel is pet fredially and anything missing,solden,or broken your company will pay for it the value will be up to one million dollars cash

Business

Response:

Hi

[redacted],

Review: On Nov 7 th 2015 I won Thanksgathering sweepstakes by phone of which Sc johnson is hosting .I confirmed I had won on the phone 11/17/2015 when I talked with [redacted] around 9:30 am eastern time who Congratulated and confirmed winning verified my information with me and aplogized for me not receiving my confirmation email with in 24 hours of winning but, rest assured she will be sending me a 2nd confirmation with an attached affidavit by email if I am to have any questions feel free to call back .I said how excited I was she said we are excited to do this for you and congratulations!!! Excited I was and shared news with family question come to mind of what exactly an affidavit was for ? I called sc johnson back at 11:30 am and talked with [redacted] from sc johnson who verified my identity and also ,congratulated me and apolgized for not recieving my confirmation email with in 24 hrs of winning and said she was sorry and excited to be able to do for me and many others to bring home for the holidays she went over my questions of What an affidavit was ? And the attached 1099 would also, need to be completed to follow instuctions get back to them with in 5 days to claim my prize and If I have any other questions to feel free to call I should receive this email with in 24-48 hrs and If I don't by Friday 11/19 to call back .Make sure I add [redacted] to email contacts to ensure I receive my email .The next day 11/18/2015 I got a call from a [redacted] from sc johnson saying She regrets to inform me that I was misinformed on winning and apologies that employee should Not have told me I had won .I told her I believed this was wrong and should be compensated and be honored this winning because I had won and 2 employees verified this with me on the phone the day prior and Sc johnson should follow through with what was already promised .She said she would note this and voice my concerns with the team and she was sorry .Desired Settlement: I would like to be compensated my winning of $1000.00 visa gift card as promised

Business

Response:

Hi [redacted],This email is in response to the Revdex.com complaint # [redacted] submitted by Ms. [redacted] regarding the SC Johnson Thanksgathering™ Help

Get Me Home Instant Win Sweepstakes (the “Promotion”). Ms. [redacted] claims that on

November 7, 2015, she won a $1,000 prize in the Promotion but that she never

received an e-mail from the Sponsor confirming that she was a winner. SC

Johnson hired Prize Logic, LLC (“Administrator”), an independent third party

contest administrator, to select and verify winners in the Promotion. In

this Promotion, thousands of prizes totaling over a million dollars have

already been awarded to verified participants. Although we greatly

appreciate Ms. [redacted]’s participation in the Promotion, as described further in

this response, the Administrator confirmed that Ms. [redacted] did not win a prize.

For the reasons set forth below, we respectfully request that this complaint be

closed by the Revdex.com without further action. After receipt of this complaint, the Promotion Administrator

carefully reviewed its records to determine whether Ms. [redacted] played the

Promotion at a winning time. As stated in Section 3 of the Official Rules

for this Promotion, “To be a potential winner, a participant’s Game Play must

be the first to have occurred at the exact randomly predetermined winning time

as determined by Sponsor or if a Game Play does not occur at an exact randomly

predetermined winning time, then the next participant’s Game Play to occur

after that time will be a potential winner. All Game Plays are subject to

verification by Sponsor and/or an independent judging organization, before any

Prize is awarded.” The Administrator confirmed that Ms. [redacted]’s game plays

did not occur at any predetermined winning time. Further, the Administrator

reviewed its computer systems to determine if any winning emails or

notifications were delivered to Ms. [redacted]. This review did not find that

Ms. [redacted] received any winning e-mails or notification. The

Administrator’s system was specifically built to prevent delivering winner

notifications without such notifications being recorded and verified in its

system. Again, after reviewing the times Ms. [redacted] played the game and all

winner records for the Promotion, the Administrator confirmed that Ms. [redacted] did

not win a prize in the Promotion.Ms. [redacted] also claims that two individuals identified as “[redacted]” and

[redacted]” informed her that she was a winner and to wait for further instructions,

but [redacted] and [redacted] do not have access to the Administrator’s systems to verify

whether or not Ms. [redacted] won the prize. When Ms. [redacted] contacted the

Administrator, Administrator’s Customer Support Specialist and SVP of

Operations provided Ms. [redacted] with a thorough explanation of why she is not a

winner. Nevertheless, Ms. [redacted] is adamant that she received a winner

screen. Ms. [redacted], however, did not provide evidence of such winning

screen to SC Johnson or the Administrator before submitting this complaint.

Even if she did present a screen shot of a winning message, as set forth in Section

4 of the Official Rules: “A winning message is not final or binding and a

participant is not a winner of a Prize, even if the onscreen notification

should so indicate, unless and until participant’s eligibility and compliance

with these Official Rules and the potential winning Game Play have been

verified and participant has been notified that verification is complete.” As

noted above, the time that Ms. [redacted] played the game determines if she won the

prize. She did not play the game at a winning time, and she is not a winner in

the Promotion. In summary, Ms. [redacted] did not win a prize in the Promotion, and the

independent third party contest administrator hired by SC Johnson to select and

verify winners confirmed that she is not a winner. It is unfortunate that

Ms. [redacted] believes that she is entitled to receive a prize, but as set forth

above, she is not entitled to receive a prize. Therefore, we respectfully

request that this complaint be closed without further action.Attached for reference is a copy of the official rules for the Promotion.Best regards,[redacted]Consumer Relationship Center

Review: they said they was gonna send me refund for products I got that was bad and had to trash it . I got proof[redacted],Thanks for reaching back out to us. As promised, a $34.00 refund check is on its way to the address below. Please expect this to arrive in your mailbox within the next ten business days.Kind regards,[redacted]Consumer Relationship CenterSC Johnson, A Family CompanyHi [redacted],Thanks for getting back in touch with us so quickly. The $11.00 refund you requested has been mailed. Please expect this to be delivered within the next 7-10 business days.Regards,[redacted]Consumer Relationship CenterSC Johnson, A Family CompanyDesired Settlement: I want my $34 & $11 asap plus $5.25 for making this report so a total of $50.25

Business

Response:

Hi

[redacted],

Thank you

for allowing SC Johnson to respond to complaint #[redacted].

Given

Mr. [redacted]’s contact history with our company, we will not be issuing the refunds

he requested. We have made three unsuccessful attempts to reach him by phone to

explain our position; however, as we have been unable to connect with him, we

will be responding by letter (included below for your reference) and

considering this matter closed.

Thanks,[redacted] Letter:

October

9, 2014 Mr.

Dear

Mr. [redacted]:

Your

recent contact to the Revdex.com was brought to my attention, and I

welcome the chance to respond. As

shared previously, our company feels very strongly that consumers are extremely

important people and should have easy access to us when they have questions or

problems concerning any of the products we make.

However,

our records indicate you have contacted SC Johnson 28 times since May 6,

2014. Because of the frequency of your questions and the similarity of

the problems you've reported with our various brands, I'm sorry to say we will

not be issuing the checks you requested (or sending future refunds or

replacements) unless you first return the products/units in question to us for

laboratory analysis. A postage-paid return label is included for your

convenience.

Best

regards, [redacted]

enclosure

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

I got pomises that you will send me refunds Sep 12

Review: We purchased a Ziploc meal sealer and an assortment of bags based on the good name of SC Johnson and Ziploc proudly displayed on the box. It also has an award listed for Ziploc (I believe it is a Millbrand award). I had a great experience with a competitor's model which lasted many years and recently failed. When I saw the Ziploc at a better price, it seemed like a good idea based on the Ziploc brand. We are faithful customers of SC Johnson and our home is loaded with products to prove it.

We were disappointed when the first two units failed after just a couple uses (I buy meat in bulk every two months and seal about 12 bags). The third unit failed during the first use after bag number 5. The unit successfully pulls a vacuum, however, the seal is not complete which allows air to bleed slowly back in. It was a bummer seeing a $15.00 steak fall on the floor and get coated with cat hair.

To my shock, the company making the unit is not Ziploc, but CTI industries. CTI industries tried to explain usage which I was well aware of because this unit is basically a copy of the unit I previously had for several years (except the vacuum pulls from the top rather than the bottom (a nice improvement). They said they would fix the unit, but could not replace it with a model upgrade. I can't take it back to [redacted] (they won't accept it back without the box). When I called CTI back they just said [redacted] should accept it back (go ask mom, go ask dad, go ask mom.....).

I contacted SC Johnson and they claim they have NO RESPONSIBILITY because they have licensed out their Ziploc Brand (which I assume means they make profit from both the bags, which are also not an SC Johnson or Ziploc product, as well as the unit itself). Otherwise, there would be no incentive to license the name.

So I am in a bit of quandary, [redacted] won't take it back so I can buy the competitor and neither SC Johnson, nor their licensee will properly assist me. I recently purchase a [redacted] and had an issue. This parent company [redacted] provided with an upgrade costing twice as much after ONE failure. This is my third failure with this product. I asked SC Johnson to contact CTI on my behalf and they refused to assist.

I bought this product based on a BRAND NAME and now I am told that they don't stand behind the Ziploc name, because they have farmed it out. I believe this grossly misrepresents the product, especially when claiming awards (are they really for that product or for Ziploc product , which it is not).

I don't think it is fair to put your name on a product and then divorce yourself with unresolved issues with your chosen licensee. Is this type of advertising legitimate if CTI is mentioned only in fine print on the bottom of the box?Desired Settlement: I would prefer a refund so I can buy the brand I previously had success with, but would accept a replacement for the upgraded model, the V150. CTI claims this model is much better and this would give SC Johnson a chance to redeem themselves without losing a faithful customer. Please take into account that it costs me approx. $8.00 to make a trip to [redacted] since we live in a rural community ($24.00), I had a $15.00 steak break out of the bag and fall on the floor, and about half the items in my freezer have freezer burn due to the bags giving way (approx. $100. to replace or eat the freezer burned food). Right now I'm out $50. for the unit, $24. for gas and have a $115. of compromised food as well as the cost of the failed bags at about $10. for a grand total of $199. (ouch, I need a bandaid for that one).

Business

Response:

I personally spoke to Mr. [redacted] on 3/25/14 regarding the situation surrounding his complaint with our Ziploc Brand vacuum sealer machine, and apologized for any aggravation that he had experienced with his product and the way his complaint was initially handled. We ended up having a wonderful conversation, and have sent Mr. [redacted] one of our new V200 series machines along with some additional product. He will be receiving this package within the next couple days and will be communicating his feedback on our replacement product directly with me, as he is what the industry refers to as a “power user” and his feedback on the items that I have sent to him are critical to our continuous improvement policy and his input is very important to CTI Industries. I appreciate him taking my call and being so excited to work with us on this! I received an e-mail from Mr. [redacted] shortly after our call and he thanked me for my help. I am so glad that I was able to make him a satisfied customer after all!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The response that I received from CTI once the issue was elevated was exemplary. CTI will be investigating why the issue had to reach this level in the first place to improve continued customer satisfaction. SC Johnson was a bit rude when calling them, but then followed up with CTI behind the scenes (i.e. did their job well, but didn't let me in on it, something which very well could have resolved this issue without requiring escalation, and wasting the Revdex.com's time). Again, SC Johnson got the job done, but left a bad taste in my mouth, which is unfortunate. A lesson could be learned from [redacted] at CTI who's passion and dedication to her job is clearly evident. Don't let that one get away!!

Regards,