SC Motors

It seems that there has been a great deal of miscommunication from [redacted] to customerAs previously mentioned, refunds to not happen overnightIt seems customer is a bit confused due to all the information that has been givenHowever, refund is being processed as we speak to determine the amount of the refund

It appears customer is still attempting to receive a refund after all failed attemptsThank you!

Consumer needs to contact their credit union for status of the loanSC Motors is greatly offended by the foul and unprofessional manner consumer has treated every staff member here they have made contact withThank you

Good morning SC Motors has contacted the customer in regard to this matter .SC Motors has refundeda check in the amount of $plus $cash to [redacted] for repairs done to the vehicle she had purchase from these companyCustomer was fully satisfied on this matter Thank you

Two days after purchasing vehicle, customer blew transmission after admitting to pressing the vehicle hardSince in his own words, "that is what AMG's are for." However, since we strive to keep every customer satisfied, we repaired the vehicle as a courtesy to customer at no costWhen customer was informed about the resolution, he was satisfied with the outcome and was asked to be informed when vehicle was ready for him to pick upWhen he came to pick up his vehicle, customer was extremely disrespectful and cursing at every employee at SC Motors he came in contact withNonetheless, when we brought out his vehicle for him to take home, he continued using foul language and curse words and left his vehicle blocking traffic on the parking lotSince this was causing much congestion, an employee at SC Motors moved his vehicle to safe parking position to avoid causing congestion to traffic, and allowing customer to take the vehicle when he was ready to leaveAfter saying some more curse words to an employee at SC Motors, customer simply decided to leave in another vehicle that he had brought, while his vehicle was there waiting to be picked up the whole time

Good morning SC Motors has contacted the customer in regard to this matter .SC Motors has refunded a check in the amount of $plus $cash to [redacted] for repairs done to the vehicle she had purchase from these companyCustomer was fully satisfied on this matter Thank you

It seems there has been some miscommunication as to when and how the refund is going to be paid backHowever, since it seems that customer has received information directly from [redacted] , we have reached out to our direct representative from [redacted] to clarify the entire situationOur representative stated that the refund is still in processThese refunds do not occur overnightAs we are aware customer is expecting a refund, we ask for customer to continue to be patient as [redacted] still needs to calculate the exact amount of the refund for the time beingThank you

Customer was fully aware of what he was paying for. When customer asked questions about the theft deterrent, he was made aware of the features and benefits of it. Several contracts were given showing the product where customer agreed to purchase it and customer was happy and satisfied with the... purchase.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have spoken to a representative from [redacted] as recently as 9/20/and have also received an e-mail response from [redacted] indicating that the refund amount of $will "hopefully" be mailed out on 9/23/16, even though I was previously told that it would be mailed out no later than 9/9/ I have e-mails from [redacted] stating this information I realize that the subject of my complaint is with SC Motors and not [redacted] Since my last attempt to speak with anyone at SC Motors, I have not received a response from them in any form I am dealing with companies to ultimately obtain an 80% refund of the $that was paid for this warranty As stated, it has been confirmed by [redacted] that our refund amount that will be coming from them is $and nothing more The question is where the 80% refund of the additional $is coming from From everything I have heard, SC Motors seems to believe this is supposed to come from [redacted] but that is not the case I have also been told by SC Motors at least weeks ago that an [redacted] representative would be in their facility and to call on that day for an update I did so, and was not able to reach the general manager and the person on the phone confirmed that no such representative had been at their facility that day that they knew of One more thing to note when I first began my communications with SC Motors is that I learned they were not dealing with [redacted] anymore, so I was a little confused as to why I was told several weeks later that "their" [redacted] representative would be in later that week We simply want the refund that is due to us and we feel that this refund amount ($1040) should be honored by SC Motors Any miscommunications or misunderstandings on this refund process between SC Motors and [redacted] should not be the cause of our inconvenience Regards, [redacted]

Customer has been made aware on several occasions to contact their lender in regards of status of payoffWe are confused why customer does not contact their lender directlyThank you

Warranty refunds to not happen overnightThere is an administrative process that takes place in order to issue a refundWe have received the refund check from the warranty companyHowever, we must first clear the funds from them first, then clear the refund in our system before a check is issued to customerWith this being said, customer should be receiving their refund check within 3-business daysThank you for your patience

Customer was made aware that if there was an upcoming payment on traloan to go ahead and make a payment since the process of paying off a vehicle does not occur overnightHowever, payment has already been sent to lender to payoff traloanCustomer has been advised numerous times to contact their lender for status of payoffThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***