SC Pacific Corp.

To whom it may concern, [redacted] ***, ID [redacted] , purchased her vehicle on the 27th of February from us, Danville ToyotaThis vehicle had been traded in with a clean CarFaxThe local Nissan dealership had claimed the vehicle appeared to have been wreckedWe double checked the CarFax, and it was clean with no claim of a wreckOnce we were made aware of the concerns with the vehicle, we immediately began to order the appropriate parts in order to repair any issues on the vehicleWe put the customer into a loaner vehicle, at no charge to herThere are underlining issues on the customers side that explain why we cannot trade her into a different vehicleDue to privacy laws, I am unsure if I am allowed to discuss those issues with you all since they were not mentioned in her formal complaintThis is what all we have done to resolve the customers concernBeside putting her in a loaner vehicle since May 4, 2016; we have also completely covered all of her repairsHere is a list of the work that was performed on the $Repair OrderWe replaced all tires, including a Mount and Balance plus an alignmentWe also replaced tie end arm rod, the A arm, spindle, and two strutsWe went ahead and changed the oil, and performed the multi-point Used Car InspectionWe spoke with the customer last night, and she will be picking up her vehicle when it is convenient with her scheduleWe are expecting that hte customer will be very pleased with her Nissan Rouge.Please let me know if you have any questions or concernsMy phone number is [redacted] , or [redacted] Best regards, [redacted] Vice President of OperationsDanville Toyota Scion

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Regards, [redacted] ***

Subject: COMPLAINT # ***We received a notice of complaint, ID# *** about DMV fees that would have been charged in a deal but the customer decided to do his own, when he went to the DMV the fees were less then what would have been chargedIn response to the complaint, our DMV fees are
computer calculated and are an estimate of what it would costOnce the DMV is completed, we refund any overage to the customersPlease let us know if you have any questions or concerns.Thank You,*** ***Assistant Office ManagerDanville Toyota Scion

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

To whom it may concern, [redacted], ID [redacted], purchased her vehicle on the 27th of February from us, Danville Toyota. This vehicle had been traded in with a clean CarFax. The local Nissan dealership had claimed the vehicle appeared to have been wrecked. We double checked the CarFax, and...

it was clean with no claim of a wreck. Once we were made aware of the concerns with the vehicle, we immediately began to order the appropriate parts in order to repair any issues on the vehicle. We put the customer into a loaner vehicle, at no charge to her. There are underlining issues on the customers side that explain why we cannot trade her into a different vehicle. Due to privacy laws, I am unsure if I am allowed to discuss those issues with you all since they were not mentioned in her formal complaint. This is what all we have done to resolve the customers concern. Beside putting her in a loaner vehicle since May 4, 2016; we have also completely covered all of her repairs. Here is a list of the work that was performed on the $4166.22 Repair Order. We replaced all 4 tires, including a Mount and Balance plus an alignment. We also replaced tie end arm rod, the A arm, spindle, and two struts. We went ahead and changed the oil, and performed the multi-point Used Car Inspection. We spoke with the customer last night, and she will be picking up her vehicle when it is convenient with her schedule. We are expecting that hte customer will be very pleased with her Nissan Rouge.Please let me know if you have any questions or concerns. My phone number is [redacted], or [redacted]Best regards,[redacted]Vice President of OperationsDanville Toyota Scion