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SC Telco received a complaint via email 1/26/concerning a
termination of a loan payment automatic draft and a privacy violation on the
account of *** ***
We researched the account records to determine what, if any, changes
were made to her loan. SC Telco did not
make any changes to *** ***’ account that would cause the loan to default. Furthermore,
the automatic draft of *** ***’ loan payment has been in effect since she set
it up and it continues to be in effect at present. Additionally, we could find no evidence of a
privacy violation.
We regret the misunderstanding Please
feel free to contact us if you have questions regarding this account
We conducted an internal investigation of this matter upon receiving Ms. [redacted]s complaint. Our recovery procedures require all debts to be paid in full before a title for collateral is released. Ms. [redacted] satisfied this requirement and the title should have been released after the...
payment cleared on March 9, 2017. There was a miscommunication among our branch and recovery department which prevented this from happening. We released the title for Ms. [redacted] on April 17, 2017 and the title will be mailed to her from the South Carolina DMV. We researched the amount Ms. [redacted] paid for repossession fees and discovered a total of one hundred dollars was applied toward repossession fees. We mailed a check to Ms. [redacted] in the amount of one hundred dollars on April 24th, 2017 to reimburse her for these fees and the inconvenience she experienced as part of this process. We also personally reached out to Ms. [redacted] on Friday, April 21stto apologize for the inconvenience she experienced.Ms [redacted] seemed satisfied with our follow up and resolution.Thank you,Brian M[redacted] Senior Vice President Chief Operating Officer SC Telco Federal Credit Union
I filed a complaint a month ago,and received a call from the credit union. It was my understanding that the credit union would call again. Instead I read their opinion of what I was trying to do through Revdex.com. Their opinion is incorrect,and to add to this they never answered my concern about excessive fees applied to my account. I would like an apology of their libelous account of events. I had already been in contact with the said company to make arrangements for any amoumt that remained due. I definitely would like refund of all courtesy pay fees that resulted from the other company's unapproved use of my account. I would like the account with the credit union closed asap.This will be ending a 30 year business relationship. Refund
We contacted Ms. [redacted] on Wednesday, July 26, 2017. She accepted our proposal to refund the agreed amount of fees ($1,015 of a total of $1,247 incurred) and we closed her account in accordance with our Membership Agreement. We set up a payment arrangement with Ms. [redacted] for the remaining balance in her account for an amount and time period she was comfortable with. We believe Ms. [redacted] was satisfied with this resolution.
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SC Telco received a complaint via email 1/26/concerning a
termination of a loan payment automatic draft and a privacy violation on the
account of *** ***
We researched the account records to determine what, if any, changes
were made to her loan. SC Telco did not
make any changes to *** ***’ account that would cause the loan to default. Furthermore,
the automatic draft of *** ***’ loan payment has been in effect since she set
it up and it continues to be in effect at present. Additionally, we could find no evidence of a
privacy violation.
We regret the misunderstanding Please
feel free to contact us if you have questions regarding this account
We conducted an internal investigation of this matter upon receiving Ms. [redacted]s complaint. Our recovery procedures require all debts to be paid in full before a title for collateral is released. Ms. [redacted] satisfied this requirement and the title should have been released after the...
payment cleared on March 9, 2017. There was a miscommunication among our branch and recovery department which prevented this from happening. We released the title for Ms. [redacted] on April 17, 2017 and the title will be mailed to her from the South Carolina DMV. We researched the amount Ms. [redacted] paid for repossession fees and discovered a total of one hundred dollars was applied toward repossession fees. We mailed a check to Ms. [redacted] in the amount of one hundred dollars on April 24th, 2017 to reimburse her for these fees and the inconvenience she experienced as part of this process. We also personally reached out to Ms. [redacted] on Friday, April 21stto apologize for the inconvenience she experienced.Ms [redacted] seemed satisfied with our follow up and resolution.Thank you,Brian M[redacted] Senior Vice President Chief Operating Officer SC Telco Federal Credit Union
I filed a complaint a month ago,and received a call from the credit union. It was my understanding that the credit union would call again. Instead I read their opinion of what I was trying to do through Revdex.com. Their opinion is incorrect,and to add to this they never answered my concern about excessive fees applied to my account. I would like an apology of their libelous account of events. I had already been in contact with the said company to make arrangements for any amoumt that remained due. I definitely would like refund of all courtesy pay fees that resulted from the other company's unapproved use of my account. I would like the account with the credit union closed asap.This will be ending a 30 year business relationship. Refund
We contacted Ms. [redacted] on Wednesday, July 26, 2017. She accepted our proposal to refund the agreed amount of fees ($1,015 of a total of $1,247 incurred) and we closed her account in accordance with our Membership Agreement. We set up a payment arrangement with Ms. [redacted] for the remaining balance in her account for an amount and time period she was comfortable with. We believe Ms. [redacted] was satisfied with this resolution.