ScalpMed

My hair is gone! All gone. I'm a female. I started in 2011 and had an actual hairline and hair. But about 3 weeks into using. My hairline began to vanish. Any area that l had used the product my hair vanished. 10 years later. I cry. My hair is gone . And what little l have keeps dying. I have mail pattern baldness. LIKE A MAN! I HAD HAIR THAT I COULD Work WITH! TODAY? I WEAR WIGS. I'M DEVASTATED. SO DEVASTATED. SO DEVASTATED. BROKEN. IT WON'T GROW BACK.

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Please be advised that we have already contacted the customer on 12/17/We agreed with the customer that we will issue a full refundCheck number [redacted] for the amount of $was mailed out on 12/18/Delivery can take 7-business days Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) WELL...WELL ...WELL, THE OPERATIONS MGR(***) CALLED ME AND APOLOGIZED FOR HIS CUSTOMER SERVICE STAFF, AND IS SENDING ME A FULL REFUND CHECK OUT FOR THE WHOLE AMOUNT INCLUDING THE S&H COSTS OF $ AND SAID "TO KEEP IT OR THROW OUT THE REMAINNING PRODUCTS,HE DOES NOT WANT IT BACK" HE WOULD LIKE ME TO CANCEL OUT MY CLAIMS WITH RIPOFF REPORTS.COM AND WITH YOU, ( THE Revdex.com) GIVING THE COMPANY A BAD NAMEI TOLD HIM OKAY, BUT FIRST SEND THE CHECK TO ME, AND LET ME CASH IT, BEFORE I DO SO...ETC., ETC THANK YOU, [redacted]

PLEASE BE AWARE THAT THIS COMPANY HAS MANY COMPLAINTS UNDER THE NAME " [redacted] " This is the same company, using a different name You will find NUMEROUS complaints about this company under [redacted] COMPLETE SCAM GOOGLE THEM ALL YOUR QUESTIONS WILL BE ANSWEREDI HAD TO CANCEL MY CREDIT CARD AND OPEN UP A FRAUD DISPUTE

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Please be advised that we contacted the customer on 7/31/We explained to the customer how our Introductory offer works and how we advertise our productThe customer was satisfied with our explanation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 8, 2015/08/05) */ Please be advised that we have tried to contact the customer via email and by phone with no luckWe have requested a Credit Return Authorization Number so the customer can return the second shipment back to us for a full refundWe will also cover the return expense Please have the customer follow the below return instructionsOnce we receive the package back to our facility, we will process the full refund back to his credit cardCustomer will need to fax over the copy of the return receipt so we can cover the return shipping expense (check by mail) ***Note- If the customer has not broken the seal on the actual Scalp Med box, please do not open [redacted] If the customer has broken the seal on the Scalp Med box, please empty out the bottles before returning the package [redacted] The Credit Return Authorization Number is: [redacted] (Please have the customer write this number on the outside of the box) Return Address: [redacted] We highly recommend that the customer get a tracking number (Postal Delivery Confirmation) in case the package gets lost in transit (for proof of shipment)Fax the return receipt to XXX-XXX-XXXX so we can cover the return shipping expenseInclude the customer full name, address and order number XXXXXXXX with the fax If the customer has any questions or concerns, I can be contacted at (XXX) XXX-XXX during the following business hours: Monday-Friday 7:AM - 3:PM PST [redacted] Scalp Med Customer Service Initial Consumer Rebuttal / [redacted] (4200, 14, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company not only took money out my act without approval and mailed part of the product and then took out more money after I had got there shipment and charged almost twice as much as was paid for the original order and the first order we received more product - then there product had money back garintee and yet they want us to ship back last dilevery empty bottles at our own experience and refund only part of the money spent - when they claimed to reimburse 100% - and all we did was waiste money and time daily putting this product on and no results were shown after mths - we feel this is a company that steels from your account information and product is no good - Final Business Response / [redacted] (4000, 16, 2015/08/12) */ Please be advised that we have made an exception, the customer is not required to return the last shipment backWe requested a refund today 8/12/for the amount of $Please allow business hours for the refund to post back to the customer accountRegarding the second payment for this shipment, our records indicate that the customer filed a dispute with his credit card companyWe have notified the credit card company to accept the disputeHe will receive a refund from his credit card company for the amount of $Customer account is cancelled and will not receive any other shipments from our company Final Consumer Response / [redacted] (2000, 18, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am sad it took the Revdex.com to help resolve this - but I am satisfied with the final outcome

Initial Business Response /* (1000, 5, 2015/04/23) */
Please be advised that we have contacted the customerCustomer provided return information that shows the package was refusedWe have issued a full refund of $on 4/22/This amount will be returned back to her credit cardPlease
allow three to five business days for funds to post to her accountWe have also offer to pay for the return of the package but customer stated that if we issue a full refund for her return she does not need us to cover the return expense

Initial Business Response /* (1000, 5, 2016/03/31) */
Please be advised that the phone number we have on the customer account is not in serviceWe sent the customer an email to advice him we have cancelled the auto-ship program todayIf he needs further assistance, please have him reply back to
the email I sent him or he can contact me at XXX-XXX-XXXX x***
Monday- Friday 7:30am-3:00pm PST
Thanks,
***
***@scalpmedonline.com

Initial Business Response /* (1000, 8, 2015/08/13) */
Please be advised that we have tried to contact the customer several timesWe spoke to the customer twice and on both occasions the customer stated that he will call us back because he was driving and was unable to speak to usWe have also
sent the customer emails with no reply
According to our records, we received a dispute from the customer credit card company on his second orderThe second order is on hold since we are dealing directly with the credit card company to resolve this matter at this timeRegarding the third order that was sent to him in JulyWe need him to please return the package back for a full refundWe will also cover the return expenseReturn instructions below
Please have him write the number provided below on the outside of the package (preferably with a bold marker) and return to the address below
Your Credit Return Authorization Number is: 07/XX-XXXXX
Please return the package to:
***
We highly recommend that he gets a tracking number (Postal Delivery Confirmation) in case the package gets lost in transit (for proof of shipment)Please have him fax the copy of the return shipping receipt to XXX-XXX-XXXX so we can reimburse the return feeHe needs to include his full name, address and order number XXXXXXXXXX with the fax

In response to the complaint received by your office, we have contacted the customer today and resubmit her order with the discount she requestedHer order number is ***Delivery should take between 7-days

Initial Business Response /* (1000, 8, 2016/04/05) */
Please be advised that we have contacted *** ***Per customer request on her complaint letter, she is requesting a full refund and for us to pay for the return of the packageWe advised customer that we will process a full refund once the
package is return back to our facilityWe will reimburse the return fee by sending her a check once the customer faxes us a copy of the return receipt*** *** asked for us to send her daughter*** an email with the return informationPlease see attachment
Initial Consumer Rebuttal /* (4200, 14, 2016/04/11) */
I would be happy to return the product; however, the company refuses to send a return label for the productAlso, the bank has
tried to reason with the company as well
Final Business Response /* (4000, 16, 2016/04/15) */
Unfortunately, we don't have pre paid labels we can send out to the customerWe had offered to cover the return expense by her faxing us a copy of the return receipt so we can reimburseWe have decided to allow the customer to keep the packageNo need for the customer to send it backShe can discard the boxRegarding her refund, we have contacted her credit card company and advised them that we will not be disputing the chargeback she filedThe customer credit card company has already refunded the customerIf the customer needs more information on her account, please have her contact me at ***
***

Case ID ***
Dear ***,
We are writing to inform you that we have received the Revdex.com complaint letter todayPlease be aware that the customer placed his order online on 6/23/for our Introductory Offer that automatically enrolls him in the Auto ship programSince
customer never contacted our call center to cancel, we automatically sent out the packages
We tried to contact the customer on 11/16/We left a message on the customer voice to contact us back so we can give him a Credit Return Authorization Number for both of the packages he is claiming did not orderWe have also sent the customer an email with the Credit Return Authorization Numbers so he can return both packagesCustomer emailed us back today 11/22/with proof of the return receiptWe have requested refunds for the amount of $These refunds will post back to the customer credit card within 3-business daysWe have also requested a refund check for the return fee of $
If you have any questions or concerns, please email or contact me at *** *** during the following business hours:
Monday- Friday 7:30am-3:00pm PST
Best regards,
*** ***
Scalp Med Customer Service

Please be advised that we have left a message on the customer voice mail to contact our call center so we can give her a Credit Return Authorization Number to return the last packagesWe also sent the customer an email with the Credit Return Authorization number for all packagesOnce we
receive the packages we will issue a full refund back to her credit card
If you have any questions or concerns, please email or contact me at *** *** during the following business hours:
Monday- Friday 7:30am-3:00pm PST
Best regards,
*** ***
Scalp Med Customer Service
Order ***

Initial Business Response /* (1000, 8, 2015/08/05) */
Please be advised that we have tried to contact the customer via email and by phone with no luck. We have requested a Credit Return Authorization Number so the customer can return the second shipment back to us for a full refund. We will also...

cover the return expense.
Please have the customer follow the below return instructions. Once we receive the package back to our facility, we will process the full refund back to his credit card. Customer will need to fax over the copy of the return receipt so we can cover the return shipping expense (check by mail).
[redacted]Note- If the customer has not broken the seal on the actual Scalp Med box, please do not open
[redacted] If the customer has broken the seal on the Scalp Med box, please empty out the bottles before returning the package[redacted]
The Credit Return Authorization Number is: [redacted] (Please have the customer write this number on the outside of the box)
Return Address:
[redacted]
We highly recommend that the customer get a tracking number (Postal Delivery Confirmation) in case the package gets lost in transit (for proof of shipment). Fax the return receipt to XXX-XXX-XXXX so we can cover the return shipping expense. Include the customer full name, address and order number XXXXXXXX with the fax.
If the customer has any questions or concerns, I can be contacted at (XXX) XXX-XXX during the following business hours:
Monday-Friday 7:30 AM - 3:00 PM PST
[redacted]
Scalp Med Customer Service
Initial Consumer Rebuttal /* (4200, 14, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company not only took money out my act without approval and mailed part of the product and then took out more money after I had got there shipment and charged almost twice as much as was paid for the original order and the first order we received more product - then there product had 100 money back garintee and yet they want us to ship back last dilevery empty bottles at our own experience and refund only part of the money spent - when they claimed to reimburse 100% - and all we did was waiste money and time daily putting this product on and no results were shown after 3 mths - we feel this is a company that steels from your account information and product is no good -
Final Business Response /* (4000, 16, 2015/08/12) */
Please be advised that we have made an exception, the customer is not required to return the last shipment back. We requested a refund today 8/12/15 for the amount of $91.79. Please allow 72 business hours for the refund to post back to the customer account. Regarding the second payment for this shipment, our records indicate that the customer filed a dispute with his credit card company. We have notified the credit card company to accept the dispute. He will receive a refund from his credit card company for the amount of $79.99. Customer account is cancelled and will not receive any other shipments from our company.
Final Consumer Response /* (2000, 18, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am sad it took the Revdex.com to help resolve this - but I am satisfied with the final outcome

Initial Business Response /* (1000, 5, 2015/12/21) */
Please be advised that we have already contacted the customer on 12/17/15. We agreed with the customer that we will issue a full refund. Check number[redacted] for the amount of $93.79 was mailed out on 12/18/15. Delivery can take 7-10 business...

days.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
WELL...WELL ...WELL, THE OPERATIONS MGR. ([redacted]) CALLED ME AND APOLOGIZED FOR HIS CUSTOMER SERVICE STAFF, AND IS SENDING ME A FULL REFUND CHECK OUT FOR THE WHOLE AMOUNT INCLUDING THE S&H
COSTS OF $ 93.78 AND SAID "TO KEEP IT OR THROW OUT THE REMAINNING PRODUCTS,HE DOES NOT WANT IT BACK"...
HE WOULD LIKE ME TO CANCEL OUT MY CLAIMS WITH RIPOFF REPORTS.COM AND WITH YOU, ( THE Revdex.com) GIVING THE COMPANY A BAD NAME... I TOLD HIM OKAY,
BUT FIRST SEND THE CHECK TO ME, AND LET ME CASH IT, BEFORE I DO SO...ETC., ETC.
THANK YOU,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/31) */
Please be advised that we contacted the customer on 7/31/15. We explained to the customer how our Introductory offer works and how we advertise our product. The customer was satisfied with our explanation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 8, 2016/05/10) */
Please be advised that we tried to contact the customer but she disconnected our call once we informed her we were calling from Scalp Med. We decided to send the customer an email to give her the Credit Return Authorization number so she can...

return both packages back for a refund. We have attached the email for you. Please advice the customer that once we receive both packages back we will process her refund.

PLEASE BE AWARE THAT THIS COMPANY HAS MANY COMPLAINTS UNDER THE NAME "[redacted]". This is the same company, using a different name. You will find NUMEROUS complaints about this company under [redacted]. COMPLETE SCAM. GOOGLE THEM. ALL YOUR QUESTIONS WILL BE ANSWERED.
I HAD TO CANCEL MY CREDIT CARD AND OPEN UP A FRAUD DISPUTE.

Initial Business Response /* (1000, 8, 2015/06/05) */
Please be advised that we have tried several times to contact the customer via phone. We left several messages for the customer to contact us back with no luck. The customer has been our client since 2013. We received a letter on 5/5/15 from...

the customer to cancel his auto-ship program. Unfortunately, that same day before the letter request was processed we had already sent out a new package. We are trying to contact the customer to give him a return authorization number to return the package back for a refund. Below is the return information. Once the package is return, we will process his full refund back to his credit card.
Please have him write the number provided below on the outside of the package (preferably with a bold marker) and return to the address below.
His Credit Return Authorization Number is: 06/XX-XXXXX
Return Address:
Scalp Med Returns
[redacted]
We highly recommend that you get a tracking number (Postal Delivery Confirmation) in case your package gets lost in transit (for proof of shipment).
If you have any further questions you may contact me at (XXX) XXX-XXXX during the following business hours:
Monday-Friday 7:30 AM - 3:00 PM PST
Best Regards,
[redacted]
Scalp Med Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They claim they have called and left several messages which I have never received any messages from Scalp Med. They are asking me to return for a full refund but they did not state if they have already canceled the automatic withdraws from my bank. I will return the last item but I need a letter or statement stating they have canceled any future scalp med from being send to me and also stating the automatic bank cancelation.
Thank you,
Final Consumer Response /* (2000, 14, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept for the fact they did state the cancellation of the auto draft from my bank. Also the phone number is correct but again I never did receive a voice message but I will accept they probably did call. Thank you for the responds and I will be mailing out the last box when I have a chance.
Thank you,
Mr. [redacted]
Final Business Response /* (4000, 12, 2015/06/16) */
Please be advised that the customer auto-ship program was cancelled on 5/5/15 upon receiving the customer letter to cancel. Customer should not see any further charges after this date. We will wait until we receive the customer last shipment back to us so we can process a full refund back to his account. If the customer is requesting reimbursement for the return fee, please have him fax over the copy of the return shipping receipt to XXX-XXX-XXXX. Fax must include the full name, address and order Number XXXXXXXX with the receipt. Regarding us contacting the customer, our records indicate that we left 4 voicemails at XXX-XXX-XXXX. If the customer would like us to call him to confirm his cancellation, please have him provide us his correct phone number and the time we can reach him.