Scam Investigator

CB Structures acknowledged this customers concerns during the construction process and made adjustments to deliver the product he desired Upon the customer contacting CB with concerns, management immediately responded and had a crew go out to the site an make corrections The siding was noted as a possible concern, but, could not be repaired in the weather conditions at the time We asked [redacted] to keep in touch regarding the vinyl siding issues, and agreed to make repairs if needed upon warmer weather [redacted] contacted us last Wednesday late in the afternoon, management responded early on Thursday, April 21st, that the CB construction department would be in contact shortly to schedule the repair The Revdex.com complaint was posted on the following morning, April 22ndIn addition, we did recognize that the customer experience was not as great as we want to provide and agreed to credit the customer his final payment, +/- $1,000, for his time and troubles with some of the site clean-up.There was not any unfulfilled promises or misleading information presented to the customerCB management recognized the issues in our performance and responded professionally and in a timely manner to this customer It is disappointing that the customer did not make a phone call to discuss the recent siding issue and sent an email, and was then offended in receiving a timely email response stating we would have our construction department be in touch to get the repair completed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

------ Forwarded message ----------From: Joseph S*** < [redacted] >Date: Wed, May 18, 2016 at 11:18 AMSubject: RE: Copy of Response for BBB Complaint # [redacted] To: " [redacted] " < [redacted] > ***, The repair noted below was completed Monday, 5/16, and we have contacted the customer and he has agreed that he is satisfied and will remove his complaint. Please let us know if you need any additional information. Sincerely,Joe S*General Manager ###-###-#######-###-#### fax [redacted] Conestoga Buildings [redacted] ***New Holland, PA 17557www.ConestogaBuildings.comOver 25 Years in the Post Frame Industry From: [redacted] [mailto: [redacted] ] Sent: Thursday, April 28, 2016 3:40 PMTo: Joseph S*Subject: Copy of Response for BBB Complaint # [redacted] We have received the customer's response. We have been in contact with the customer and the repair is to be completed upon receipt of siding materials ordered to fix the issues. The approximate ETA for this repair to be completed is 2 weeks, or 5/11/16. The customer is happy with our response, complimentary of the company representative who discussed this issue with him on site, and agrees to remove this complaint upon the repair completion.CB Structures will notify the BBB when this repair is completed.

------ Forwarded message ----------From: Joseph S[redacted] <[redacted]>Date: Wed, May 18, 2016 at 11:18 AMSubject: RE: Copy of Response for Revdex.com Complaint #[redacted]To: "[redacted]" <[redacted]> [redacted], The repair noted below was completed Monday, 5/16, and we have contacted the customer and he has agreed that he is satisfied and will remove his complaint. Please let us know if you need any additional information. Sincerely,Joe S[redacted]General Manager ###-###-#######-###-#### fax[redacted] Conestoga Buildings[redacted]New Holland, PA 17557www.ConestogaBuildings.comOver 25 Years in the Post Frame Industry     From: [redacted] [mailto:[redacted]] Sent: Thursday, April 28, 2016 3:40 PMTo: Joseph S[redacted]Subject: Copy of Response for Revdex.com Complaint #[redacted] We have received the customer's response.  We have been in contact with the customer and the repair is to be completed upon receipt of siding materials ordered to fix the issues.  The approximate ETA for this repair to be completed is 2 weeks, or 5/11/16.  The customer is happy with our response, complimentary of the company representative who discussed this issue with him on site, and agrees to remove this complaint upon the repair completion.CB Structures will notify the Revdex.com when this repair is completed.

CB Structures acknowledged this customers concerns during the construction process and made adjustments to deliver the product he desired.  Upon the customer contacting CB with concerns, management immediately responded and had a crew go out to the site an make corrections.  The siding was...

noted as a possible concern, but, could not be repaired in the weather conditions at the time.  We asked [redacted] to keep in touch regarding the vinyl siding issues, and agreed to make repairs if needed upon warmer weather.  [redacted] contacted us last Wednesday late in the afternoon, management responded early on Thursday, April 21st, that the CB construction department would be in contact shortly to schedule the repair.  The Revdex.com complaint was posted on the following morning, April 22nd. In addition, we did recognize that the customer experience was not as great as we want to provide and agreed to credit the customer his final payment, +/- $1,000, for his time and troubles with some of the site clean-up.There was not any unfulfilled promises or misleading information presented to the customer. CB management recognized the issues in our performance and responded professionally and in a timely manner to this customer.  It is disappointing that the customer did not make a phone call to discuss the recent siding issue and sent an email, and was then offended in receiving a timely email response stating we would have our construction department be in touch to get the repair completed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]