Scam Posing as FBN Construction & Remodeling, LLC

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This business [redacted] has not given an offer to settle this complaint He has only responded by saying via email and his report to you that the thief never occurred Additionally, Mr [redacted] and Ms [redacted] has made many untrue statements in his report We have never initially asked for money We offered that the rings be returned to us and dropped off in the mail box or on the porch, and the matter would be dropped But, of course, this would be an admission of guilt I cannot appreciate being lied on or stolen from More action will be taken

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First let me address the conversation with [redacted] , I did cancel the visit to my home for inspection based on that phone call because I felt he was condesending, and did not feel comfortable because of the tone of the conversation for him to come to my homeHis words to me when I told him that I would not allow him to repair my furniture was," we'll just see when I get there" That is when I told him that I was contacting the Revdex.com and an attorney to see what my options would beThen he accused me of threating him I did not feel at that point, that I should allow him to come into my homeThe signed copy of the manifest that my husband supposedly signed that we would recommend this company was left blankI'm not sure how those check marks got on there Why would he check those areas when I called the company about the damage right after their employees left our home? And as far as company policy that all furniture is to be wrapped, I can assure you that nothing was wrappedI'm just documenting what actually happened, not what was suppose to happenBut I am aware that the company doesn't feel responsible for their employees or their actions, but I have photo documentation of all the damageI did send photos of all the damage to the company to evaluate, but some did not go thru their e-mail and was kicked backI do not feel that it is my obligation to allow the company to repair my furniture, since that's not their specialityAnd my furniture wasn't damaged before the move, and now I have this to deal with If you hit a car, you don't call the person to let you come over and spray paint the damageThis is my problem with allowing [redacted] to come over and covthe damage that his employees causedI feel that this company is not standing behind it's services, and I also feel that with our experience with other moving services, It was such poor service rendered that we should have refused payment, but instead, we tried to contact the company and do the right thingBut I guess this is how we are repaid for doing the right thing I do not feel that we are being unreasonable, we just want resolution to thisWe did not ask for full carpet replacement or full value furniture replacement, but I feel that the company is liable for the damage done and should want to resolve this Maybe I missed the offer from the company, but I didn't see an offer to accept Regards, [redacted]

On 12/8/14, Quality Moving Services moved [redacted] from [redacted] ***After the move, [redacted] filled out the paperwork and under the commentssection rated the service “good” and marked yes to “would recommend to a friend”and “can... use as a reference.”On 12/9/14, [redacted] began calling, emailing and faxingthe office repeatedly. Both [redacted] and I were out of the office onappointments, but when I checked in and saw all of her calls, I emailed herfrom my laptop around 11:00 a.m. letting her know that I received her messagesand would call her when I returned to the office. Upon returning the office, Icalled [redacted] , apologized for any inconvenience and informed her of ourprocedures for investigating and handling damages. I then emailed her a damageclaim form for her to fill out and return.On 12/11/14, [redacted] faxed her damage claim form intothe office and we began the process of investigating the claim, which involvesexamining the pictures she provided, speaking with the moving crew andresearching the origin of the furniture in question. No receipts were providedand there were no pictures for the landscaping or carpet damage that waslisted. She also stated several times that nothing was wrapped, however,company policy states that items must be wrapped while in transport to/from thehome.On 12/16/14, [redacted] emailed asking about her claim. Iresponded immediately informing her that I needed to send someone out to herhouse to view the damages, as all were not photographed. She responded that shewould only be available after hours, so I set up an appointment for a 6:00 p.m.meeting.On 12/17/14, [redacted] emailed [redacted] to move the dateof the appointment to 12/18/14. In his email, he said he would be there to “reviewand repair some of” the damaged items. [redacted] responded back that hecould review the damages, but that she would make the decisions about therepair process. [redacted] then responded back that he may be able to touch upsome items, while others may need to be taken to a professional restorationcompany, as is our policy, but that they could discuss options in person at theappointment. [redacted] then called the office to question the appointment,but the conversation ended with [redacted] confirming for 12/18/14. [redacted] then emailed again a few minutes later saying that she did not want anyone fromthe company in her home and that she would be contacting the BBB and anattorney. We have not had any correspondence with her since that email.We always were, and still are, willing to take care of anydamages that were incurred from the [redacted] move on 12/8/14. This was made thatclear to [redacted] each time we spoke with her. It is our belief that whenrestoring the damaged items was listed as an option, [redacted] became upset becauseshe was expecting a settlement for the full amount she listed on the damageclaim form which was $7375.00. We would like to move forward with a review of the damages, provideprofessional restoration services where applicable, and a reasonable settlementfor any items we were responsible for that cannot be restored.Respectfully Submitted, [redacted]

On 12/30/14,Quality Moving Services moved *** *** from *** *** *** *** *** *** *** ** ** *** *** *** *** *AAt the conclusion of themove, Ms*** signed the work order and checked the survey boxes rating theservice provided as excellent, listing that she
would use the service again,recommend us to friends, and that we could use her as a reference.Later that evening, Ms*** called the office to report that her son’s bowling rings weremissingShe said there were four (4) rings in a room on a TV stand and thatthree (3) of them were missingI told her that I would speak with the membersof her crew and give her a call back in the morningI immediately hung up andcalled each member of the crew individually to see if they remembered seeingand/or moving the rings; none of them remembered seeing any rings, but allremembered seeing other loose jewelry belonging to Ms*** in other rooms.On 12/31/14, Ms*** called the office to follow up on the missing ringsShe said thatQuality Moving Services *** and ***, *** *** was in the roomwith the rings breaking down a daybedShe stated that there were rings and awatch on a TV stand that she told him not to touchI asked her if she sawanyone remove the rings, or if she saw anyone coming and going out of thatroomShe described each of the three movers and stated that the only personshe saw in the room was *** ***I explained to her that I had spokenwith the crew and told her they remembered seeing her jewelry in other rooms,but not any ringsShe made it clear that the rings were out and visible andwould look “expensive” to anyone who saw themShe demanded to speak with Mr.***.Later that day, *** *** called Ms*** to get more information on the rings, theirlocation in the apartment during the move, and their possible whereaboutsMs.*** provided the same information, that three (3) semi-pro bowling rings weremissing and that she remembered seeing them in the room the day of the moveShesaid there were four (4) rings, one a class ring and three (3) bowling ringsand a watch, but that only the three (3) bowling rings were missing.Mr*** suggested to Ms*** that the rings may have fallen behind some furniture orbeen misplaced with other loose itemsHe spoke with her about the many small,unsecured items that were left out throughout the apartment, including a largedisplay of women’s jewelry and earringsAs per Ms***, the focus of the movewas to get the larger items of furniture, boxes, bags, pictures, mirrors andother items to eliminate an additional tripSeveral things were left for herand her son, Johnathan to move themselvesAlmost everything in the room inquestion was left for them to move on their own except the daybed, somebeautician chairs and odds and ends, which Mr*** disassembled and movedhimselfHe informed her again that we had spoken with our crew, he was presentduring the move, and that after review, we had no reason to suspect our men oftheftMs*** was still not satisfied with this, so Mr*** asked her for proof of the ringsexistenceShe said her son had pictures of the rings and that he could sendthem laterOn 1/1/2015, Johnathan *** texted *** *** pictures of three(3) bowling rings in their cases and in the text said that a total of four (4)rings were taken, but only three (3) rings were shownThis was the firstmention of four (4) rings, and the first indication we had that the rings werenot actually laying out, but were in decorative cases, so they would not havebeen visibleMr*** then called in the two members of Ms***’s movingcrew to again question their knowledge of the rings and the events of the dayin questionNeither crew member gave any indication that they saw the rings orhad any knowledge of them.On 1/2/2015, Mr*** and Mr*** talked to finalize the claimHe informed Mr*** thathe didn’t think Quality could take responsibly for the missing rings, as no oneon the crew remembers seeing them and Ms*** did not actually see anyoneremove themMr*** was not happy with this resultMr*** asked him ifhe’d like to submit a claim to the insurance company or to file a report andthat either option was welcomed, as we do not want any claim of impropriety onthe company or any employees and we do not wish to employ persons we cannottrustMr*** said he didn’t want to file a claim or an official report, butthat he just wanted $to cover the cost of the rings so we “don’t have togo that route.” He stated that he won the rings and did not pay for them, butthey have sentimental value to him and he’d like compensation for themMr.*** told him that he didn’t see any basis for paying a claim, but that hewould make a final decision over the weekend and speak with him in a few days.Mr*** asked Mr*** for his email address so that he could respond andhave written documentation of such.On 1/7/2014, I sent an email to Mr*** saying that we had interviewed each member of theteam twice and that we had no reason to suspect or accuse either of them oftheftI referred Mr*** to the documents HelpfulMoving Tips and Making a Better Movein Virginia, that were provided to his mother upon confirmation of hermove, which both suggest in detail that valuables be secured prior to movingand kept with the customer during the move and that we cannot be heldaccountable if these instructions are not followedI then informed Mr***that the claim would be closed on our end.As you can see from this timeline and from supporting documents, Quality Moving Servicesworked immediately to investigate the missing items claimOur finaldetermination was made and emailed eight days after the start of the claim, anddid not take an additional two weeks, as listed on the Revdex.com complaintManagementinterviewed each member of the crew twice and both times individuallyThe***’s claim has changed a bit each time we talked, going from rings laying outand visible, to being in individual cases; from three (3) rings to four (4);and the compensation requested going from $1300, to now $2,as reported onthe Revdex.com complaintWe made clear that they were welcome to file a claim or filea report, but Mr*** only wanted monetary compensationWe found no basis tooffer a settlement amount.After suggesting several times that a legal report be filed, we have now beencontacted by the authorities and have cooperated with them fully in theirinvestigationSubmitted by*** *** *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This business [redacted] has not given an offer to settle this complaint.  He has only responded by saying via email and his report to you that the thief never occurred.   Additionally, Mr. [redacted] and Ms. [redacted] has made many untrue statements in his report.  We have never initially asked for money.  We offered that the rings be returned to us and dropped off in the mail box or on the porch, and the matter would be dropped.  But, of course, this would be an admission of guilt.  I cannot appreciate being lied on or stolen from.  More action will be taken.

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First let me address the conversation with [redacted], I did cancel the visit to my home for inspection based on that phone call because I felt he was condesending, and did not feel comfortable because of the tone of the conversation for him to come to my home. His words to me when I told him that I would not allow him to repair my furniture was," we'll just see when I get there"  That is when I told him that I was contacting the Revdex.com and an attorney to see what my options would be. Then he accused me of threating him.  I did not feel at that point, that I should allow him to come into my home. The signed copy of the manifest that my husband supposedly signed that we would recommend this company was left blank. I'm not sure how those check marks got on there.   Why would he check those areas when I called the company about the damage right after their employees left our home? And as far as company policy that all furniture is to be wrapped, I can assure you that nothing was wrapped. I'm just documenting what actually happened, not what was suppose to happen. But I am aware that the company doesn't feel responsible for their employees or their actions, but I have photo documentation of all the damage. I did send photos of all the damage to the company to evaluate, but some did not go thru their e-mail and was kicked back. I do not feel that it is my obligation to allow the company to repair my furniture, since that's not their speciality. And my furniture wasn't damaged before the move, and now I have this to deal with.
 If you hit a car, you don't call the person to let you come over and spray paint the damage. This is my problem with allowing [redacted] to come over and cover-up the damage that his employees caused. I feel that this company is not standing behind it's services, and I also feel that with our experience with other moving services, It was such  poor service rendered that we should have refused payment, but instead, we tried to contact the company and do the right thing. But I guess this is how we are repaid for doing the right thing.
I do not feel that we are being unreasonable, we just want resolution to this. We did not ask for full carpet replacement or full value furniture replacement, but I feel that the company is liable for the damage done and should want to resolve this. 
Maybe I missed the offer from the company, but I didn't see an offer to accept.
 Regards,[redacted]

On 12/8/14, Quality Moving Services moved [redacted] from[redacted]After the move, [redacted] filled out the paperwork and under the commentssection rated the service “good” and marked yes to “would recommend to a friend”and “can...

use as a reference.”On 12/9/14, [redacted] began calling, emailing and faxingthe office repeatedly. Both [redacted] and I were out of the office onappointments, but when I checked in and saw all of her calls, I emailed herfrom my laptop around 11:00 a.m. letting her know that I received her messagesand would call her when I returned to the office. Upon returning the office, Icalled [redacted], apologized for any inconvenience and informed her of ourprocedures for investigating and handling damages. I then emailed her a damageclaim form for her to fill out and return.On 12/11/14, [redacted] faxed her damage claim form intothe office and we began the process of investigating the claim, which involvesexamining the pictures she provided, speaking with the moving crew andresearching the origin of the furniture in question. No receipts were providedand there were no pictures for the landscaping or carpet damage that waslisted. She also stated several times that nothing was wrapped, however,company policy states that items must be wrapped while in transport to/from thehome.On 12/16/14, [redacted] emailed asking about her claim. Iresponded immediately informing her that I needed to send someone out to herhouse to view the damages, as all were not photographed. She responded that shewould only be available after hours, so I set up an appointment for a 6:00 p.m.meeting.On 12/17/14, [redacted] emailed [redacted] to move the dateof the appointment to 12/18/14. In his email, he said he would be there to “reviewand repair some of” the damaged items. [redacted] responded back that hecould review the damages, but that she would make the decisions about therepair process. [redacted] then responded back that he may be able to touch upsome items, while others may need to be taken to a professional restorationcompany, as is our policy, but that they could discuss options in person at theappointment. [redacted] then called the office to question the appointment,but the conversation ended with [redacted] confirming for 12/18/14. [redacted]then emailed again a few minutes later saying that she did not want anyone fromthe company in her home and that she would be contacting the Revdex.com and anattorney. We have not had any correspondence with her since that email.We always were, and still are, willing to take care of anydamages that were incurred from the [redacted] move on 12/8/14. This was made thatclear to [redacted] each time we spoke with her. It is our belief that whenrestoring the damaged items was listed as an option, [redacted] became upset becauseshe was expecting a settlement for the full amount she listed on the damageclaim form which was $7375.00. We would like to move forward with a review of the damages, provideprofessional restoration services where applicable, and a reasonable settlementfor any items we were responsible for that cannot be restored.Respectfully Submitted, [redacted]