Customer bought truck in Jan 31, Customer stated: That he had a mobile service performing work;l on his truck, and the mobile service was not able to repair the truckMileage was at 109,Truck had the 'check engine light on' Ran the diagnostic, found out : "Technicians notes: (Technician found the following itemsPerform diagnose with Ford software-----found fault code---P0401----EGR insufficient flow detected------removed EGR valve and inspect intake manifold and passages for carbon deposit----has carbon deposit---Recommend remove intake manifold for carbon clean up.) Customer authorized to have the intake manifold removed and cleanedThe truck was finished and picked up on February 13, Received a phone call on February 18, 2014, that the check engine light is on again (NOTE: 2,miles later.) As a courtesy, we did not charge any check out or inspection, we found a broken intake hose, that was not broken or replaced on the previous workhe waited and we finished the work in less than an hourWe received a phone call again on October 30, at 120,miles (NOTE: 7,miles later) Engine have no power and smoking, (white smoke), we recommended him to have the truck towed inWe performed an inspection, and technician found the following: Technician found the following items....started engineconfirmed customer concern white smoke.....coolant gallons lowadded water to top off.....checked coolant pressure cap failed recommend replace coolant cappressurized cooling systemnot holding pressureNoticed excessive water coming from muffler weep hole...did EGR cooler leak testapplied vacuum to cooling systemnot holding vacuum..test failedrecommend remove EGR cooler for testingNOTEfuel leaking from right rear top of engine...cannot determine cause due to limited accessWe recommended to Replace exhaust gas recirculation cooler and the cooling system expansion tank which was doneThe truck was finished November 5, All the work is warranty for months unlimited milesWe have not received any information on how the shop in Camarillo repaired his truck as according to manufacturers specifications He only said that it was fixed but he never gave us any information on how they had fixed an item under warrantyThe customer contacted us after the facts, and we do not understand why the truck was not brought back to us for warranty work or contacted us before the shop in Camarillo took two weeks to accomplished an warranty The customer also stated that he had a WHOLE BUNCH of other items done for his truck that had no relation to the break down due to the Exhaust gas Recirculation coolerThe estimate from the Camarillo shop was never received by us so we were not able to respond and verify anything We don't know if the customer informed the other repair shop that the truck was under warrantyMrB [redacted] only told us that he approximately put 5,miles on his truck since he was at our shop back in November 5, Actually 5,miles We have asked the customer to file a complaint with the Bureau of Auto Repair and they will do an investigation and determined if we have performed an "band aid" to the truckWe also found out that the customer was never charged for the Exhaust Gas Recirculation cooler, even though we purchased it from the Ford and installed the new one into his truck, we still have HIS old one
Customer bought truck in Jan 31, Customer stated: That he had a mobile service performing work;l on his truck, and the mobile service was not able to repair the truckMileage was at 109,Truck had the 'check engine light on' Ran the diagnostic, found out : "Technicians notes: (Technician found the following itemsPerform diagnose with Ford software-----found fault code---P0401----EGR insufficient flow detected------removed EGR valve and inspect intake manifold and passages for carbon deposit----has carbon deposit---Recommend remove intake manifold for carbon clean up.) Customer authorized to have the intake manifold removed and cleanedThe truck was finished and picked up on February 13, Received a phone call on February 18, 2014, that the check engine light is on again (NOTE: 2,miles later.) As a courtesy, we did not charge any check out or inspection, we found a broken intake hose, that was not broken or replaced on the previous workhe waited and we finished the work in less than an hourWe received a phone call again on October 30, at 120,miles (NOTE: 7,miles later) Engine have no power and smoking, (white smoke), we recommended him to have the truck towed inWe performed an inspection, and technician found the following: Technician found the following items....started engineconfirmed customer concern white smoke.....coolant gallons lowadded water to top off.....checked coolant pressure cap failed recommend replace coolant cappressurized cooling systemnot holding pressureNoticed excessive water coming from muffler weep hole...did EGR cooler leak testapplied vacuum to cooling systemnot holding vacuum..test failedrecommend remove EGR cooler for testingNOTEfuel leaking from right rear top of engine...cannot determine cause due to limited accessWe recommended to Replace exhaust gas recirculation cooler and the cooling system expansion tank which was doneThe truck was finished November 5, All the work is warranty for months unlimited milesWe have not received any information on how the shop in Camarillo repaired his truck as according to manufacturers specifications He only said that it was fixed but he never gave us any information on how they had fixed an item under warrantyThe customer contacted us after the facts, and we do not understand why the truck was not brought back to us for warranty work or contacted us before the shop in Camarillo took two weeks to accomplished an warranty The customer also stated that he had a WHOLE BUNCH of other items done for his truck that had no relation to the break down due to the Exhaust gas Recirculation coolerThe estimate from the Camarillo shop was never received by us so we were not able to respond and verify anything We don't know if the customer informed the other repair shop that the truck was under warrantyMrB [redacted] only told us that he approximately put 5,miles on his truck since he was at our shop back in November 5, Actually 5,miles We have asked the customer to file a complaint with the Bureau of Auto Repair and they will do an investigation and determined if we have performed an "band aid" to the truckWe also found out that the customer was never charged for the Exhaust Gas Recirculation cooler, even though we purchased it from the Ford and installed the new one into his truck, we still have HIS old one