Scap Motors, Inc.

MESSAGE FROM BUSINESS: Complaint ID#: ***Company Name: Scap Motors IncCompany Contact Name: Julie S*Company Contact Phone: ###-###-####Company Contact Email: [email protected]'s Name:
*** ***Revdex.com Staff Member (if you know): **No Response**Complaint Information: This issue was resolved with the customer on 12/17/2015.Business ID: ***Sent on: 1/18/10:

Complaint ID#: [redacted] Company Name: Scap Motors, Inc. Company Contact Name: Geza S[redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response** ...

Complaint Information: In response to the above complaint, an Insurance adjuster reviews our repairs and we both felt that the repairs to this vehicle were satisfactory.

The vehicle was in our service department on 02/28/17, 04/03/17 and 05/04/17.  All three were separate [redacted] warranty claims. According to our records we have not been contacted by the customer since the warranty repair was completed and the customer picked up the vehicle on 05/09/17. ...

Given the customer’s stated desired settlement of a New  Vehicle, they need to contact the factory, it is not a dealership matter. Thank you for your assistance. Regards, Julie S[redacted] Vice President Scap Chrysler Dodge Jeep RAM [redacted] Fairfield, CT  06825   www.scapcdjr.com

MESSAGE FROM BUSINESS: Complaint ID#:   [redacted]Company Name:    Scap Motors IncCompany Contact Name:    Julie S[redacted]Company Contact...

Phone:    ###-###-####Company Contact Email:    [email protected]'s Name:   [redacted]Revdex.com Staff Member (if you know):    **No Response**Complaint Information:    This issue was resolved with the customer on 12/17/2015.Business ID:     [redacted]Sent on:     1/18/2016 10:2

Complaint ID#:
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Company Name: Scap Motors, Inc.
Company Contact Name: Geza S[redacted]
Company Contact Phone: [redacted]
Company Contact Email: [redacted]
Consumer's Name: [redacted]
Revdex.com Staff Member (if you know): **No Response**
Complaint Information: In response to the above complaint, an Insurance adjuster reviews our repairs and we both felt that the repairs to this vehicle were satisfactory.

Complaint: [redacted]
I am rejecting this response because: my car was in your shop for more then 3 months. There is still overspray on the car and the paint looks horrible. The payments made and insurance for a vehicle that was in Scap dodge hands for the whole time.  My husband talked to the service manager and he basically told us that's all we get. I've bought 2 new chargers from this dealer to just be ignored or pushed to the side. The car was suggested to the body shop manager and service manager to be sent to the detail department but all was rejected. If I go to trade the car in the value on it went down because of the way it looks so how is that satisfactory work??? I'm willing to contact wtbh and any news company that would help me get what's right. I can't even get an apology from Scap dodge which is a even bigger slap in the face
Sincerely,
[redacted]

Complaint resolved services no longer required. Thank you [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Review: I visited [redacted] Chrysler Dodge on the morning of 6/7/2013 for a scheduled warranty service appointment and was greeted by the Service Manager, [redacted] Conte. [redacted] was extremely rude to me during our entire encounter from beginning to end. He asked why I had chosen to have my vehicle serviced there if I had not purchased it there. He used a very unprofessional and harsh tone of voice. I explained to [redacted] that I had originally visited his dealership when shopping, as it is one of two Jeep dealers in my area, and that due to customer service issues with their sales staff and lack of vehicle availability, I had chosen to purchase my vehicle at another Jeep dealer a bit further away. I also explained that the two other Jeep dealers, including the dealer that sold me the vehicle, did not have any available appointments for this week and that I wanted the issues on my vehicle taken care of right away. He proceeded to state that he would not honor the servicing of my vehicle and that if the owner were there, he would tell me the same. I argued that I had the right to have new vehicle warranty service performed at any authorized Jeep dealer. He was argumentative during our entire conversation and continued to remind me that my visit and business were not welcome there. I then proceeded to ask him why I was not advised of this when I scheduled the appointment so that would have made other arrangements. He did not provide me with a valid reason for his terrible customer service and refusal of service. [redacted] also refused to provide me with the name of the owner for the dealership. I then proceeded to leave the dealership and contacted the dealership that sold me the vehicle to schedule an appointment for the service.

Product_Or_Service: 2014 Jeep Grand Cherokee Overland

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the owner(s) of [redacted] Chrysler Jeep to be aware of my experience with [redacted] Conte. I have owned new vehicles (purchased and leased) from Nissan, Volkswagen, Toyota and BMW for the past 10 - 12 years of my life, and I have never experienced such terrible and insulting customer service, ever. I do not understand the reason for [redacted] Conte's attitude towards a customer and his refusal to honor the franchise product's warranty and hope that the owner(s) can reach me with an explanation.

Business

Response:

Business Response /* (1000, 5, 2013/06/18) */

We do appreciate the time you have taken to let us know of your recent experience with our organization.

You have our apologies regarding the experience in both Sales and Service that you had, and the issues have been addressed with the staff who were involved.

We have Chrysler certified mechanics at both the Jeep facility and in the Dodge service facility (located alongside Mitsubishi at 421 Tunxis Hill Road). Should you choose our establishment for your future service needs, I would direct you to that facility; where the Service Director Vid Sentocnik has been made aware of your experience.

The [redacted] Auto Group

Review: About 6 weeks ago I purchased part for my [redacted] and I paid cash for this purchase. I brought this part back due to didn't need and was expecting cash since I paid with cash. I was told by employee that they would send me a check. I have been waiting over 6 weeks for the check. I have made several phone calls to follow up with this. I was told it was sent out in August. The check was sent to my old address where my ex lives and everyday I ask my son if it arrived and told same answer "NO". Scap tells me they can reissue me a new check but I will have to pay 30.00 stop payment fee. I believe I have been patient and don't know what else to do. I paid cash for the product and expected cash back and feel I shouldn't be penalized bank fee for check I never reviewed. I hope you can help me with this problem. I can not afford to loose 30.00 for there neglectDesired Settlement: I would like to be paid entire amount do without being penalized there bank fees.

Consumer

Response:

Complaint resolved services no longer required. Thank you [redacted]

Review: I called Scap to have a 2 recalls taken care of, I also asked to have a health check on the car as I am giving the car to a family member who just got their license. Scap called me and told me it would be $400 I said ok, after they did the work they called and said it would be another $300 over my original diagnosis. When I picked the car up the bill was $999.67. The does not run and it keeps shutting of and I have to start. In addition the heat does not work. I went to speak with the manager on 12-12-2015 questioning the work they did and the over charges. He refused to give me his name and admitted they over charges me in error! I asked about getting the money back for the over charges, and what is going to be done with my car. He told me the overcharges would be credited to my account as it will cost more money to fix my car. It’s clear that the work they did was frivolous and took advantage of me. I paid for a diagnostic to make the car run better, the original quote was doubled and they charged me for work not done. And the car runs worst then when I brought the car.Desired Settlement: I want my money back they can not be trusted, and I want them to pay the cost to fix the damages they created

Business

Response:

MESSAGE FROM BUSINESS: Complaint ID#: [redacted]Company Name: Scap Motors IncCompany Contact Name: Julie S[redacted]Company Contact Phone: ###-###-####Company Contact Email: [email protected]'s Name: [redacted]Revdex.com Staff Member (if you know): **No Response**Complaint Information: This issue was resolved with the customer on 12/17/2015.Business ID: [redacted]Sent on: 1/18/2016 10:2

Review: On Tuesday July 7th 2015. I went to Scap motors in [redacted], to get a key reprogrammed for my [redacted] I drove my vehicle from Thursday to Tuesday morning (five days) without a single issue with the car and at the time of going there I was able to drive the car onto their lot without a problem. When I was informed at the dealership that my car was ready, much to my surprise, they were having problems starting the car and keeping It running. Not only did the new key that was programmed not work, but the key that I had been using for the past five days not work either. When I questioned the mechanic on what was going on and what had happened, he proceeded to tell me that it probably was the timing chain and just to take the cover off the engine would be an additional cost of $300.00 to a bill of $182.50 for programming the non functional key. My car had been looked at by a mechanic prior to my bringing it to Scap Motors and was told that the only issue with the car is that it needed a programmed key, which could only be done at a [redacted] Certified Dealer.Desired Settlement: I am contacting you, so I can have Scap Motors, repair an issue that is now going to cost me over $6,000.00 to repair.