Scarlet Letters

Our customer has a 2012 Kia Optima that had an engine issue.  There were specific diagnostic codes that required the initial work.  This work was authorized and paid for.  Once this work was performed and the car driven for a short while by the customer, the internal system in the car...

reset and additional engine codes appeared.  This resulted in the engine light once again going on; but for a different reason.There was additional work required that was not initially apparent.  A purge valve and gas cap both needed to be replaced.  This was an additional $350.00 cost that we did not charge the customer.  Had we known that this was necessary at the beginning, this cost would have been added to the original estimate.  However, that was not the case and now the customer has received the benefit of all the work at the original price quoted, agreed to, and paid.We believe that the customer was handled in a fair and honest manner.  We utilized our goodwill budget to assist and we do not know why the customer is still unhappy.Please have the customer contact our Service Manager, Mark N[redacted], or myself to discuss this further.Sincerely,K[redacted] AutoDavid K[redacted], President