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SCB Society CB Group

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SCB Society CB Group Reviews (3)

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Dear Revdex.com claim analyst, Here -are some facts that refute this claim:• Our company, Next Phase Plan LLC (NPP), leased a storage unit to *** *** effective August 2016.• Her storage unit was locked with her lockWe have no access to her storage unit.• NPP contracted to replace the roof
en the storage unit buildingThis work was completed theweek of September 25, This is investment is in keeping with our commitment to improve our properties and safeguard the property of our storage unit renters.• During the roof replacement, it became apparent that some of the underlayment needed to be replacedThe underlayment from the roof drip edge back approxfeet had to be replaced.Our roofing contractor proceeded to cut out the degraded underlayment and replaced it.• During the cutting process some saw dust and particle board f lakes fell into all to the storage units.o This was unavoidable per our contractor since units are all locked and cutting was required to properly repair roof.o The old underlayment was replaced with new within minutes of its removal and no one entered any unit or disturbed any of the contents of any storage unit including Ms***'s(Signed statement of our contractor attached)o Renters could not be informed in advance since problem was unexpected and found during execution of the roofing project.o We have photos of the minimal level of dust this generated (Photos attached)o We have over renters of these storage units, all experienced this very minor inconvenienceWe have received no complaints other than from this Renter.o We have photos of her sawdust and they show the minor nature of this issue (Photos attached)o We discussed this situation with one renter, *** ***, who happened to be at his unit when we were inspecting the roof completionWe saw the minor dusting in his unit and offered to vacuum his unitHe declined our offer since the dusting was so minorMr***'s signed statement is attached.• The nature of this falling sawdust and wood flakes is such that it could not have scratched her property.• Her TV was, in fact scratched, but given that the security of the unit is under her control via her personal lock, the scratches must have occurred prior to be stored there or while she had unit opened.• Our lease, which renter signed, makes it very clear that we have no liabilities for her property and she was advised to carry insurance(Lease clauses attached)• We offered to vacuum Ms ***'s unit but she declined this offer.We pride ourselves on fair and effective management of our propertiesHappy tenants is our goalMy wife and I have received numerous compliments for our property management and attention to customer satisfactionMany tenants have told us that we are the best Landlord's that have ever rented fromThis is the reputation we have earned and we will strive to maintain itThese facts document the conclusion that any damage to renter's property did not occur during the roof replacement and could not be Landlord's responsibility due to unit being secured by renter's lockWe have provided documentation of the facts of this case with signed statements of people directlyinvolved and the photo evidence to validate these factsIn the interest of resolving this issue, we are willing to refund 100% of the rent paid by Ms *** for this storage unit which is $We offer this in the interest of going beyond expectations, even though we have no responsibility whatsoever for any of the renter's claims of damage to her property. Let us know if you have any questions. Sincerely, Susan G***, Robert S***- Members, Next Phase Plan LLC

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

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Address: 3564 Otetiana Pt, Canandaigua, New York, United States, 14424

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