SCD Lifestyle Reviews (%countItem)
SCD Lifestyle Rating
Address: 3980 Broadway St # 103-166, Boulder, Colorado, United States, 80304-1133
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On Aug 7, 2019 I purchased their Maverick Healing Library for $39 USD with confidence knowing that if I didn't like it, there would be no issue in getting a full refund, as per their "100% satisfaction guarantee", which they still have displayed on their site:
https://healthygut.com/products/maverick-healing/
"But, if you’re not 100% satisfied…
And if you’re friends and family aren’t benefiting from the treatments in this collection of reports…
Then Steven agreed to offer you a full refund within the first 6 months of purchasing it.
He’s not worried about why and he’s not going to ask you any questions.
It’s just this simple: you only pay for the Maverick Healing Library if you’re totally happy with it.
If that sounds good, then click the orange “ORDER NOW” button below to go to the secure order page and secure your copy, which will be delivered electronically in a few minutes."
I unfortunately did not find the material useful, so on Oct 20, 2019 I emailed [email protected] letting them know that I have not found the information helpful, and that I would like my money back.
On Oct 21 I received an email from Chelsea with what appeared to be a canned answer; due to the character limit, I can't include it all. Here are a few lines:
"If you take action on the material, and in the first 30 days you decide you don't love it, you can send us an email showing us the work you've done and that you're not happy with the results. We’ll be happy to refund your money.
If you use the material and it doesn't work for you, we certainly don't want to keep your investment
...
NOTE: People who invest in the program and never use it and ask for a refund do not qualify until they ACTUALLY try the material first."
I have replied multiple times to that thread asking where that policy is shown, and pointing out the policy that is shown on their site - I have received no response.
Hi, this is Jordan R, the co-owner of the company.
I am so grateful that Mr. has made us aware of this situation and he has been completely refunded of his $39 on 10/30 (see attached screenshot from our merchant company). We also called Mr. and emailed him on 10/30 to confirm his refund had been fully processed and to explain how sorry we were for this mistake.
This happened because we had just brought on a new customer service team and they were using an old refund policy from a program we built for Doctors many years ago. It was a big mistake on our part and Mr. Revdex.com complaint helped us to find the issue and fix it. He is correct, we have a "no questions asked" refund policy for our gut health programs and we have had that policy for our customers for the past 10 years. The new customer service team was mistakenly using the wrong refund policy and has been re-trained. We also completed a full audit to see if any other customers requested a refund in the past 60-days to make sure they were all correctly processed and taken care of.
This will not be an issue in the future and I hope Mr. knows how much we appreciate helping us get this fixed. We are terribly sorry for the inconvenience.
Sincerely,
Jordan R
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. That being said, we do have the following feedback to Jordan:
Thank you for the refund and for acknowledging that the customer service responses were inadequate.However I'd like to ensure you are aware that not only are they (1) inaccurate in content - which I think you are referring to in your response, but (2) there is also a problem in that your customer service refuse/fail to reply as I experienced when I received absolutely no response to my very detailed and concerned response in which I was pointing out the discrepancy (between the actual policy and their initial reply) and providing illustrative screenshots.Your company was content to leave me unresponded to. If this is not to your standards, I'm letting you know so that this tendency too can be addressed. They also replied completely inappropriately to my wife by (3) responding with the aforementioned canned response which literally spoke nothing to the concerns she brought to their attention, which left us with the total impression that the company is either too lazy or too indifferent to even read emails and/or reply with a relevant answer; this only changed after we filed a complaint with Revdex.com.
Sincerely
I purchase the The Practitioner Liberation Project Mentorship for $49.00 from this company. I have emailed many times to the company as well as called and left voice messages without response about how to access and login to gain access to content for which I paid. I have copies of all the emails I have sent in the past if needed. If I can not access the content promised I wish a refund of $49. Here is my receipt but when copy and pasted does not come out that great:
Invoice
Date Invoice # Due Date
February 26, 2019 *** 02/26/2019
TO: SHIP TO:
*** United States
*** United States
Qty Description Unit Price Total
1The Practitioner Liberation Project Mentorship - $49.00 - Practitioner Liberation Project$49.00$49.00
Total Purchases$49.00
Payments Made
2/26/2019Credit Card - PAID $49.00
Total Payments & Adjustments$49.00
Payments Due
2/26/2019Current$0.00
Outstanding Balance$0.00
Balance Due Now$0.00
Hi ***, this is Jordan R, co-owner. I'm terribly sorry to see your message come through. I feel awful and I'm grateful for this opportunity to help.
I met with my customer service agent and we went through our customer service ticketing software platform (called ZenDesk) and retrieved all the messages we have sent you in the past. Those are attached.
I noted that we have tickets with you under both ***@gmail.com and ***@gmail.com.
I'm worried that for some reason, all of our responses have gone to your spam folder or were not delivered for some reason and that is definitely not your fault, I just wanted you to see that we were attempting to help as much as possible.
I'd be happy to refund your money. I've gone ahead and personally created you an additional PLP membership that has lifetime access to the materials and I've included that new login and password below. Please feel free to enjoy that content and if for any reason you're not happy, please let us know and I would be happy to refund your payment.
Again, I'm so sorry, it appears we have been dealing with a technology issue of our email replies not coming through and I look forward to hearing from you after you enjoy our PLP Program using the login below:
You can login here: http://members.practitionerliberationproject.com/users/loginUsername: ***@gmail.comPassword: ***
Sincerely, Jordan R
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13708072, and find that this resolution is satisfactory to me.
Sincerely