S.C.E. Fitness

Dear Bradley Colmerauer:Thank you for notifying us of the complaint from our member Jeff [redacted] (ID #[redacted]). We strive toprovide our members with the best possible service, and when they feel that we have failed to meet theirexpectations, it’s important for us to know.We’re sorry that Jeff...

received services that prompted him to contact you with a complaint, and we regret anyinconvenience or frustration that this has caused. To ensure that our staff conducts itself in a manner thatreflects the high regard that we have for our customers, we’ve notified the proper department of thecomplaint.Please see below for the information we can provide in response to Jeff’s complaint:- After reviewing camera’s after Jeff’s incident, it was visible that Jeff was looking for switch to adjustthe TV (on/off, change channel, etc. ) In his effort to find the switch he physically lifted the TV and itcame unhooked from the wall mount. Following the TV incident, Jeff was also upset about his clubmembership length. After numerous attempts to clearly explain that we only offer 12 and 24 monthmemberships, Jeff was still upset. Due to ongoing frustrations on both ends, AF Stoughton agreed towrite Jeff a check for the amount of 2 free months of membership, which he had earned with hiscurrent contract. At that time Jeff accepted the check for the two free months and his membershipwas cancelled with AF Stoughton. AF Stoughton decided it was in our staff’s best interest that Jefflooked elsewhere for a gym membership, due to his ongoing effort of dispute and lack ofcooperation. As we compensated him for his 2 free months, we were under the impression all partieswere satisfied. We did our best to comply with our processes and also to come to a mutualagreement with Jeff, as we do all our customers.I can assure you that what happened in Jeff’s case is not our typical level of customer service. We continue tobe committed to providing all of our customers with the highest standards of service.Thank you again for bringing these matters to our attention. If you have any questions please do not hesitateto contact me.