Scenic Eye Care

I'm sorry to hear about this, if looked in our system and could not locate any orders under your nameCan you provide me with a order number??

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Please send me a return label ASAPMy order number is #***Let me know if you need anything else.? Regards, [redacted]

? Complaint: [redacted] I am rejecting this response because:? I appreciate the courtesy of the response.? But updating terms and conditions after the fact does not remedy the issue or excuse the business's obligation to meet the terms it provided me at the point of sale.? The warranty did not call out this exclusion.? And, according to Internet archive shots,? the terms and conditions do not? specify this exclusion at the time I made my order, either.? In fact, it appears the terms stated:? "In an even [sic] that a customer device is damaged by iMaster Repair, LLC in the process of a repair, iMaster LLC will replace the unit with a working unit of the same kind or better, in the same or better condition."? Changed ownership, corrected? terms and conditions, and changes in services do not remedy iMaster's breach of our agreement.? Sincerely, [redacted] ?

Yes we stated to the customer to return the unit to have incorrect the issue and to include a shipping receipt so we could reimburse the shipping cost.

Customer ordered an iPad Air screen repair, we got their device and it was an iPad Air We contacted them and told them they had placed the wrong order for their deviceShe got all defensive and kept denying that the device was an iPad Air and not an air We sent her the serial number and model
number and pictures of all this to herSo I guess we are a scamming business because we would like to be paid for the correct repair? I still don't understand why she got defensive when we told her she placed a wrong order, in her words she made this statement "I had had a bad feeling about using you guys" what is that supposed to mean? All we said was that she placed an order for and Air screen repair and sent us an air and that the cost in repairing that model was $195.Her refund is due to be processed Friday as all refunds are processed at the end of the week.

Complaint: ***
I am rejecting this response because: Refund not pendingThey also would have stolen the iPad had it not been password protectedI received the device and it had been turned on and tampered with.

***, I'm sorry to hear about his issueI have searched our email accounts and have not found any emails from you about this issueWe would gladly fix this issue, as for reasons like this is why we offer a lifetime warranty Also note that we have many ways to get into contact with our
customer serviceLive chat, Email, and phoneFrom the hours of 10am - 7pm MSTWe have a local store front so someone is always here from those times. This fix is very simple and if you give us the chance to help you we can easy get this done for youPlease contact us and we'll send you a prepaid return label.

Although we understand the frustration the customer has with the previous ownership, we have attempted to correct these mistakes per our Terms and ConditionsIn regards to the home button’s touch ID functionaility, per our Terms and Conditions, Touch ID function on iOS units are not covered under
our repair warranty the customer is attempting to claimDue to the level of security of these buttons we are not able to reactivate a damaged Touch ID, In the event the home button is damaged, iMaster Repair, LLC will replaced the button, but will not be able to restore the Touch ID/Finger Print Scanner functionBy accepting our terms and conditions the customer agrees and accepts the risk involved and therefore waives any warranty claim in regard to the home button’s Touch ID functionBy agreeing to our T&C’s the customer also agrees to the remedies stated and offered by iMaster Repair.” As for the screen, we were happy to offer a significantly discounted repair for the screen issues that he was experiencing as it would require a new part and not an exchange of the same part that he had previously been purchasedTo reference our Warranty Policy again, "Warranty is limited to the parts and/or service(s) that were paid for.” We no longer offer glass only repairs on the Air due to the inability to source the quality of parts we provideWe would gladly work with the customer to resolve this to the best of our ability within the agreed to T&Cs and warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only email I received regarding this matter is the following: Send it back for a warranty claimAfter repeatedly inquiring about getting a shipping label, I received NO answer whatsoever.
Regards,
*** ***

Hello, I am writing again because I just checked my credit card statement and this fraudulent business has yet to refund me and treated me like dirt, but nothing has been rectifiedAwesome, thanks for your attempts to help me...-*** ***

I'm sorry to hear about this, if looked in our system and could not locate any orders under your nameCan you provide me with a order number?

When we got the unit we noticed the unit was an iPad mini, we thought the unit was an iPad mini as they look the same only difference is the way the screen was designedThe iPad mini has the outer glass and colored glass are two separate parts as the iPad mini is one part where the outer
glass is glued to the inner colored screen.
So thinking that this was just an iPad mini we attempted to repair the unitNow keep in mind we are a Repair company so when we attempt to repair any unit it will require us to remove the screen Hence since thats the process of a screen repair orderNo way around thatWhen starting to remove the glass from the left top corner we noticed that the glass was not coming off as it should if the unit was an iPad mini as like stated before are two separate partsWe noticed on this iPad that the glass was glued to the internal colored screenWe stopped the repair as we realized this unit was clearly not an iPad mini but rather an iPad mini 4.
We stopped the repair and contacted the customer stating to here that "we attempted to repair her unit but realized it was an iPad mini 4." Notice that we stated to her that we "attempted" to repair the unit Attempt is defined as: (make an effort to achieve or complete (something, typically a difficult task or action)
Now please tell me how does one make an attempt to repair a broken glass screen unit and not have any glass missing from that attempt of repair? She stated "that chunks of glass were missing form the iPad mini" we'll yes theres going to be, first of all your unit was sent to us broken and an attempt of repair was madeAnd that was stated to you.
We have repaired over 10,units since being in business and have shipped all device in the same way, if our method of packing was an issue we would of corrected it long ago, but its notWe can't change your personal preference on how you would like your device packagedAll device are shipped the same way.
If customer feels that the unit was damaged more when in transit she should file a claim with the USPS, But I have looked up her order and she did not select the insurance option when she placed the order on our siteAll of our customers are given the option to choose for their package to be insured or notShe choose Not To.

Sure we’ll issue you a refund no problem

Looks like you fixed your own issues with a new sim card from at&tAnd if your iPad is charging then I would say we fixed itWe can't control how fast it chargesAlso you state these issues are your fault (Bang your devices around too much) so not sure why you submitting a complaint

Subject: Case # ***Re: case # ***Problem all cleared up, at least for nowNo complaints against co.Thx

I'm sorry you feel suckeredThat's not what we doWe offer a warranty on all our repairs but our policy is if a customer wants to file a warranty claim it's their responsibility to send the unit back.
Also the antenna was replaced and was testing working perfectly after repairedThere is
no such thing as a "weaker antenna"
alsoif your unit was dented during shipping this is a usps issue as it was damaged in transits and a claim should of been made with them.

?
Complaint: ***
I am rejecting this response because:? I appreciate the courtesy of the response.? But updating terms and conditions after the fact does not remedy the issue or excuse the business's obligation to meet the terms it provided me at the point of sale.? The warranty did not call out this exclusion.? And, according to Internet archive shots,? the terms and conditions do not? specify this exclusion at the time I made my order, either.? In fact, it appears the terms stated:? "In an even [sic] that a customer device is damaged by iMaster Repair, LLC in the process of a repair, iMaster LLC will replace the unit with a working unit of the same kind or better, in the same or better condition."? Changed ownership, corrected? terms and conditions, and changes in services do not remedy iMaster's breach of our agreement.?
Sincerely,
*** ***?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Please send me a return label ASAPMy order number is #***Let me know if you need anything else.?
Regards,
*** ***

Ok we can send you a prepaid return label, sorry to hear you didn't get our responsePlease confirm your order number