Scentbird

[redacted]:
We're so sorry to have disappointed you. I do see that one of representatives had gotten back to you via e-mail, but I have just sent you an e-mail to hopefully turn this around for you. A full refund of $14.95 has been issued, and we'll be reshipping your April shipment and I've...

provided you with tracking information for the reshipment. Please let me know if there is anything else that I can do to help. 
Revdex.com:
We've been lucky enough to have [redacted] with Scentbird since March 2016. At the end of March, we made a major transition to a new warehouse and while we have done our very best to make this a smooth, unnoticeable transition for our customers, there have been some factors out of control. We encountered an issue with a new third party software used to upload tracking information to accounts, so some accounts (including [redacted]'s) did not display tracking details although all have been shipped and a mass e-mail to subscribers was sent advising them of the delays. We've resolved this for 98% of those affected, and we're actively working to ensure this does not reoccur and that the remaining accounts affected are brought up to date with shipment details.