Scentsy

We have already answered this complaint, however I was not aware that the customer only had a day period to return her starter kit, and since that time has passed she will not be able to return the kit We will only be refunding her for the warmer, and that will be done once we receive the damaged warmer back in our facility Best Regards, Nancy M [redacted] Legal Assistant| Scentsy, Inc EPine Ave Meridian, ID [redacted] scentsy.com

We have received information that a complaint has been filed with the Revdex.com regarding a customer who has not received their order from one of our Independent Scentsy Consultants [redacted] Scentsy, Incwill contact the individual to reach a resolution in regards to this complaintPlease feel free to contact us if there is anything further you need.Thank you, [redacted] *** I wanted to provide a follow up on the [redacted] complaint We received documentation from the Consultant that she has mailed [redacted] package via Priority Mail with USPSShe provided the receipt with the tracking #

Complaint: [redacted] I am rejecting this response because:I returned my consultant case back and called timesGave them tracking number and they validated that they did receive it backGave me a bunch of mumble jumble and never sent my 114$ backI then contacted my consulting supervisor and she tried to call and help me and she got no whereSo then I saidOkForget itJust send my case back to me and I will use the $worth of productPlease please help me this has been going on since JanuaryPlease Sincerely, [redacted]

Revdex.com These are receipts sent to me by the person you insists does not excistI have spoken to two people in your office who have found her account and say it is activeYou are stealing from me if you do not give me that bear or my moneyNever in my life have I had such problems with a company!!!!Sincerely, [redacted] ***

Agents from Scentsy have contacted the customer and have offered to replace the product she states is bad Please know that we do have a reasonable window when products can be returned

This matter has been resolved for customer [redacted] They were able to do a credit card switch on the orderA refund of $has been issued to [redacted] 's credit card ending in ***, and payment was taken with a new card This information should be a resolution for the customerBest Regards Nancy M***Legal Assistant | Scentsy, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

She was given the option of returning the order to us as her account has since been cancelled for not meeting our activity requirements We did also let her know how she could request to have her account turned back on as well if she wishes to continue as a Consultant.Thank you, [redacted] [redacted] Scentsy, IncEPine St.Meridian, ID

The customer submitted his online order on the 16th of November, The consultant sent a ticket in on the 19th of November, 2016, which was a Saturday, and then called us on Monday the 21st of November to cancel the order Unfortunately the order was already past the "posted" status and could not be cancelled The customer asked for a refund in his original complaint and that's exactly what Scentsy did, we refunded the charges to his CC account Best Regards, Nancy M [redacted] Legal Assistant | Scentsy, Inc

Date Sent: 5/25/11:28:AMScentsy is extremely apologetic that this situation wasn't handled correctly the first time We are refunding the customer's purchase of $to the credit card we have on file for her.Best Regards,Nancy M***Legal Assistant | Scentsy, [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] *

Complaint: [redacted] I am rejecting this response because:my complaint has been submitted with them for almost three weeks! I have the automatic generated reply as proofIt's has taken two addrional phone calls where I've been told the compliance department does not answer phone callsMy final call to them yesterday (8/16) I told the customer service rep I was planning to take further action i.eRevdex.com social media and possibly courtDue to their lack of even keeping their own policy of responding within to business daysI was told yesterday to please be patient they have my caseI would've never known that had I not called back againAfter I posted this complaint late last night I received an email from a compliance rep saying she just got my case?! And asked for some of my evidence I have sent it to her but again so far have not received any word on what happens now or when I see my refundI am NOT optimistic that I will get follow up again without multiple phone calls from me to customer serviceAlmost three business weeks to even respond to a customer who has been ripped off and only after my phone calls and complaint hereI have zero confidence that this issue will be resolved by themI want to leave this complaint open until they make it rightI also find it ridiculous that you cannot speak to anyone in compliance by phoneSincerely, [redacted] ***

I am reaching out to the customer We will send out an email letting her know how she can return the night light and receive either a replacement warmer or her money back [redacted] [redacted]

This customers complaint has been resolved to her satisfactory Nancy M [redacted] Legal Assistant | Scentsy, Inc