"Customer bought the car As Is, no warrantyThe customer bought the car and test drive it and had no issuesCustomer a few days later after she bought it said the light was on so we told her to bring the car in so we can see what the problem isWe find out what the problem is , its the pressure sensor and she went home and called the next dayShe stated that her family member or brother advised her that the car is not safe when the light is onWe wold her to go to [redacted] and he will fix the problemShe went to [redacted] and he checked everything and she still insisted, yelled, and screamed at the mechanic that something was wrongSo to eliminate the problem, and to give her customer service we went and changed the tires and the sensorsand she left without a thank you or anythingThen she left and a week or so after she called and said the car is leakingWe told her to bring it backShe came and we checked the car for leaks, there was no leak foundShe insisted that there was a leak, we told her to leave the car here and we put a cardboard under the car to check, and no leakThe car was parked for an hourAfter that we said goodbye have a good day we can not help youShe threatening us and yelling at us and said bad wordsWe did not hear from her after that."
I was under the impression that I would be buying a reliable vehicle and not be taken advantage of, which is exactly the opposite of what happenedI tried to go back down and trade it in but they refusedI didn't ask for money back or for them to fix the repairs I just wanted to trade it in for
something reliableThat is why I feel so taken advantage of, they had to know the problems it had before selling itThe whole situation is so frustrating for me and makes me want to never trust a used car dealership again after dealing with these crooksI was a first time buyer and I think that it can't get much worse then it isI'm paying for an unsafe vehicle (due to ball joints and synchros also need to be fixed) and it still barely gets me to where I'm going!
I am rejecting this response because:Although he is telling lies I am not here to call him a liar but based on the documents I submitted to the Revdex.com it clearly are leaks and issues he knows he has never offered to keep the vehicle nor has he did anything that he is statingIf so where are the documents backing his information he is stating? Why is there no documentation if is running a business shouldn't there be invoice record of some sort ? Shouldn't we both have copies of them? I have filed my small claims paper work and followed the proper precautions to get what I'm due ." Fair exchange no robbery" and karma is real Had ( U.A.S) done anything that they are stating they have done I would not be contacting the Revdex.com or seeking out information to get this matter handled but the truth will reveal its self and I am a firm believer of that so to United Auto Sales I will see you in court.Court is set for *** *** Thank You
Business states that the consumer did not purchase the vehicle from the businessThis was a private transaction dealing with one of the salesman of the businessThere is no contract between the business and this customer
Business states that the consumer has returned the vehicle and refund was providedConsumer has signed a release and is available for Revdex.com review if needed
Ms***, I received a letter from you on June 22, regarding a complaint from *** *** dated June 5, The complaint states that “my son checked in for an eye appointment including a contact lens appointment”… “I was told the copay would be $45”…“after the appointment, I was told
the amount was now $79…because insurance covered the eye exam, but not the contact exam.”… “I consider this completely wrong”…“made no effort to help make it right” The following is the sequence of events as I have it recorded (patient is the son who is of legal age): Thursday 6/4/Patient was called to verify insurance. Patient did not call back prior to appointment time. Friday 6/5/Patient signed in at the front desk at 1:35pm for a 1:40pm appointment. Patient brought in an insurance cardThe staff checked coverage and determined Belton Eye Care was out of network as a provider so patient would need to pay out of pocket for the entire visit. Dad (*** ***) was with the patient, offered his insurance information to the staff, the staff checked Dad’s insurance coverage and determined Belton Eye Care is in network for well vision for the patientThe staff determined that a $copay would be due for routine (well vision) eye examination, but no coverage for lenses/frames. Patient had another insurance card, the staff checked that one as well, and determined it was for medical examinations only. Patient stated he would use his Dad’s insurance for the examinationThis whole process took between 15-minutes. Patient was not rescheduled for a different time because of this delay. Front desk notified staff technicians that the patient wanted to go ahead and have the appointmentAt this point there was no conversation about contact lenses Patient was taken to the Pretest Area and then the Examination Room. It was during this process that the technician noted that there had been a contact lens examination the previous year. Patient was asked if he wanted contacts again and patient replied he did. Patient had an examination for both glasses and contacts and was charged according to office policy with amounts to insurance as was possibleWhen patient came to the front desk after receiving services he was informed of the copay on the well vision examination and the cost of the contact lens examination. Patient and Dad were not happy with the amount and asked if it could be changed. Staff stated that those are the fees with insurance coverage. The front staff even looked at the patient’s history and told patient what he paid last year for the same services. The Dad also had a form which he needed to be signed for his Driver’s License, which DrWeaver signed, and returned to him after the examination. There was no charge for this serviceAfter the patient and his Dad left, the Dad called back and informed staff they were not helpful, he was filing a complaint and they would not come back Monday 6/8/ A note was placed on my desk regarding this sequence of events Thursday 6/11/15 I called the patient, as he is of legal age, and we discussed his visitPatient was not informed at the front office that there is a fee for contact lens examinationPatient stated that he did not remember paying that the year beforeThe patient is aware not that there is always a charge for that and under insurance it is a separate benefit. Some insurances cover it and some do not. I told him that I appreciated his input because we would make changes in our procedures to make sure that patients are asked as early as possible in the appointment about contact lens wear and informed there will be a fee for these services. I offered to refund the $as a gesture of good will. Pt requested that it be sent to his father as he paid for itwas appreciative. I told the patient we would review our procedures and see if we could do things differently. Patient provided father's information for mailing. I sent check in Thursday’s mail to father for $as reimbursement for contact lens examination Monday 6/22/15 I received a complaint from the Revdex.com that was filed by *** ***. I called Mr*** daytime phone number and left a message if he would like to call me back and we can talk about his complaint. As of 6/23/2pm I have received no return call Tuesday 6/23/15 I spoke with you, *** ***, today at the Revdex.com and was instructed to write this information so the complaint can be resolved The staff of Belton Eye Care Center took the patient and his father’s comments and actions seriously but were not authorized to change fees that were for services requested by the patient and performed in good faith by the staff and doctor. Belton Eye Care Center strives to serve the community we live in by providing excellent care of the patient while utilizing patient’s insurance benefits to fill the needs of the patient. This requires much work by our staff to understand what the multitude of insurances cover and cooperation from the patient to provide the information needed to ferret out the details of the plans. In this case it was a frustrating, time consuming process for the patient and his father resulting in unexpected fees. In order to establish good will I have sent the refund check as offered to the patient during our phone conversation Please advise me of the resolution of this caseThank you for your time and attention to this matter *** *** Practice Manager
Response:On Oct/21/ ** *** came to My lot complaing regarding his SUV check engine light on I told him its ok let me see if I can help youHe said how long I said bytomorrow we let you know he said I need a car to driveI told him I can’t do that my dealer plate for test drive
onlyHe start rasing his voiceI told him you brought the car on 7/15/that’s months ago and I am trying to help you and you are yelling at me Sorry I can’t help you your days warranty is over and the car was sold as isAnd we sold you the car with true miles unknown (***)I will fax you all the douguments and the as isI have witness on him thank you and if you need anything please call me at *** Thank you*** ***
I am rejecting this response because: I was not given a keyless entry key. I have proof of that...
because these keys are chipped so the can only get made at a business with right equipment. Keys program for each individual car , I have proof of purchase and program for valet that came with car and key less entry I purchased and they are only two keys program for the vehicle, if information is needed besides proof from all receipt and Chrysler service center.
when we register the car we give it to the dmv and what ever they ask us to do we do the lady got the car to check after she did she gave me a partial pmt the she complete the all the money and I paid for the smog with [redacted] smog thank you
hi miss [redacted] we sold a car to Mr [redacted] we give him the remote control but he didn't pay us the $1500.00 he owes us so that is why he is trying to make trouble thank you [redacted]
"Customer bought the car As Is, no warranty. The customer bought the car and test drive it and had no issues. Customer a few days later after she bought it said the light was on so we told her to bring the car in so we can see what the problem is. We find out what the problem is , its the pressure...
sensor and she went home and called the next day. She stated that her family member or brother advised her that the car is not safe when the light is on. We wold her to go to [redacted] and he will fix the problem. She went to [redacted] and he checked everything and she still insisted, yelled, and screamed at the mechanic that something was wrong. So to eliminate the problem, and to give her customer service we went and changed the tires and the sensors. and she left without a thank you or anything. Then she left and a week or so after she called and said the car is leaking. We told her to bring it back. She came and we checked the car for leaks, there was no leak found. She insisted that there was a leak, we told her to leave the car here and we put a cardboard under the car to check, and no leak. The car was parked for an hour. After that we said goodbye have a good day we can not help you. She threatening us and yelling at us and said bad words. We did not hear from her after that."
HelloCustomer is happy and satisfied we have giving him his registration and license plate you can call him and confirm that
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
"Customer bought the car As Is, no warrantyThe customer bought the car and test drive it and had no issuesCustomer a few days later after she bought it said the light was on so we told her to bring the car in so we can see what the problem isWe find out what the problem is , its the pressure sensor and she went home and called the next dayShe stated that her family member or brother advised her that the car is not safe when the light is onWe wold her to go to [redacted] and he will fix the problemShe went to [redacted] and he checked everything and she still insisted, yelled, and screamed at the mechanic that something was wrongSo to eliminate the problem, and to give her customer service we went and changed the tires and the sensorsand she left without a thank you or anythingThen she left and a week or so after she called and said the car is leakingWe told her to bring it backShe came and we checked the car for leaks, there was no leak foundShe insisted that there was a leak, we told her to leave the car here and we put a cardboard under the car to check, and no leakThe car was parked for an hourAfter that we said goodbye have a good day we can not help youShe threatening us and yelling at us and said bad wordsWe did not hear from her after that."
I was under the impression that I would be buying a reliable vehicle and not be taken advantage of, which is exactly the opposite of what happenedI tried to go back down and trade it in but they refusedI didn't ask for money back or for them to fix the repairs I just wanted to trade it in for
something reliableThat is why I feel so taken advantage of, they had to know the problems it had before selling itThe whole situation is so frustrating for me and makes me want to never trust a used car dealership again after dealing with these crooksI was a first time buyer and I think that it can't get much worse then it isI'm paying for an unsafe vehicle (due to ball joints and synchros also need to be fixed) and it still barely gets me to where I'm going!
I am rejecting this response because:Although he is telling lies I am not here to call him a liar but based on the documents I submitted to the Revdex.com it clearly are leaks and issues he knows he has never offered to keep the vehicle nor has he did anything that he is statingIf so where are the documents backing his information he is stating? Why is there no documentation if is running a business shouldn't there be invoice record of some sort ? Shouldn't we both have copies of them? I have filed my small claims paper work and followed the proper precautions to get what I'm due ." Fair exchange no robbery" and karma is real Had ( U.A.S) done anything that they are stating they have done I would not be contacting the Revdex.com or seeking out information to get this matter handled but the truth will reveal its self and I am a firm believer of that so to United Auto Sales I will see you in court.Court is set for *** *** Thank You
Business states that the consumer did not purchase the vehicle from the businessThis was a private transaction dealing with one of the salesman of the businessThere is no contract between the business and this customer
Business states that the consumer has returned the vehicle and refund was providedConsumer has signed a release and is available for Revdex.com review if needed
Ms***, I received a letter from you on June 22, regarding a complaint from *** *** dated June 5, The complaint states that “my son checked in for an eye appointment including a contact lens appointment”… “I was told the copay would be $45”…“after the appointment, I was told
the amount was now $79…because insurance covered the eye exam, but not the contact exam.”… “I consider this completely wrong”…“made no effort to help make it right” The following is the sequence of events as I have it recorded (patient is the son who is of legal age): Thursday 6/4/Patient was called to verify insurance. Patient did not call back prior to appointment time. Friday 6/5/Patient signed in at the front desk at 1:35pm for a 1:40pm appointment. Patient brought in an insurance cardThe staff checked coverage and determined Belton Eye Care was out of network as a provider so patient would need to pay out of pocket for the entire visit. Dad (*** ***) was with the patient, offered his insurance information to the staff, the staff checked Dad’s insurance coverage and determined Belton Eye Care is in network for well vision for the patientThe staff determined that a $copay would be due for routine (well vision) eye examination, but no coverage for lenses/frames. Patient had another insurance card, the staff checked that one as well, and determined it was for medical examinations only. Patient stated he would use his Dad’s insurance for the examinationThis whole process took between 15-minutes. Patient was not rescheduled for a different time because of this delay. Front desk notified staff technicians that the patient wanted to go ahead and have the appointmentAt this point there was no conversation about contact lenses Patient was taken to the Pretest Area and then the Examination Room. It was during this process that the technician noted that there had been a contact lens examination the previous year. Patient was asked if he wanted contacts again and patient replied he did. Patient had an examination for both glasses and contacts and was charged according to office policy with amounts to insurance as was possibleWhen patient came to the front desk after receiving services he was informed of the copay on the well vision examination and the cost of the contact lens examination. Patient and Dad were not happy with the amount and asked if it could be changed. Staff stated that those are the fees with insurance coverage. The front staff even looked at the patient’s history and told patient what he paid last year for the same services. The Dad also had a form which he needed to be signed for his Driver’s License, which DrWeaver signed, and returned to him after the examination. There was no charge for this serviceAfter the patient and his Dad left, the Dad called back and informed staff they were not helpful, he was filing a complaint and they would not come back Monday 6/8/ A note was placed on my desk regarding this sequence of events Thursday 6/11/15 I called the patient, as he is of legal age, and we discussed his visitPatient was not informed at the front office that there is a fee for contact lens examinationPatient stated that he did not remember paying that the year beforeThe patient is aware not that there is always a charge for that and under insurance it is a separate benefit. Some insurances cover it and some do not. I told him that I appreciated his input because we would make changes in our procedures to make sure that patients are asked as early as possible in the appointment about contact lens wear and informed there will be a fee for these services. I offered to refund the $as a gesture of good will. Pt requested that it be sent to his father as he paid for itwas appreciative. I told the patient we would review our procedures and see if we could do things differently. Patient provided father's information for mailing. I sent check in Thursday’s mail to father for $as reimbursement for contact lens examination Monday 6/22/15 I received a complaint from the Revdex.com that was filed by *** ***. I called Mr*** daytime phone number and left a message if he would like to call me back and we can talk about his complaint. As of 6/23/2pm I have received no return call Tuesday 6/23/15 I spoke with you, *** ***, today at the Revdex.com and was instructed to write this information so the complaint can be resolved The staff of Belton Eye Care Center took the patient and his father’s comments and actions seriously but were not authorized to change fees that were for services requested by the patient and performed in good faith by the staff and doctor. Belton Eye Care Center strives to serve the community we live in by providing excellent care of the patient while utilizing patient’s insurance benefits to fill the needs of the patient. This requires much work by our staff to understand what the multitude of insurances cover and cooperation from the patient to provide the information needed to ferret out the details of the plans. In this case it was a frustrating, time consuming process for the patient and his father resulting in unexpected fees. In order to establish good will I have sent the refund check as offered to the patient during our phone conversation Please advise me of the resolution of this caseThank you for your time and attention to this matter *** *** Practice Manager
Response:On Oct/21/ ** *** came to My lot complaing regarding his SUV check engine light on I told him its ok let me see if I can help youHe said how long I said bytomorrow we let you know he said I need a car to driveI told him I can’t do that my dealer plate for test drive
onlyHe start rasing his voiceI told him you brought the car on 7/15/that’s months ago and I am trying to help you and you are yelling at me Sorry I can’t help you your days warranty is over and the car was sold as isAnd we sold you the car with true miles unknown (***)I will fax you all the douguments and the as isI have witness on him thank you and if you need anything please call me at *** Thank you*** ***
I am rejecting this response because: I was not given a keyless entry key. I have proof of that...
because these keys are chipped so the can only get made at a business with right equipment. Keys program for each individual car , I have proof of purchase and program for valet that came with car and key less entry I purchased and they are only two keys program for the vehicle, if information is needed besides proof from all receipt and Chrysler service center.
when we register the car we give it to the dmv and what ever they ask us to do we do the lady got the car to check after she did she gave me a partial pmt the she complete the all the money and I paid for the smog with [redacted] smog thank you
HelloCustomer is happy and satisfied we have giving him his registration and license plate you can call him and confirm that.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
hi miss [redacted] we sold a car to Mr [redacted] we give him the remote control but he didn't pay us the $1500.00 he owes us so that is why he is trying to make trouble thank you [redacted]
"Customer bought the car As Is, no warranty. The customer bought the car and test drive it and had no issues. Customer a few days later after she bought it said the light was on so we told her to bring the car in so we can see what the problem is. We find out what the problem is , its the pressure...
sensor and she went home and called the next day. She stated that her family member or brother advised her that the car is not safe when the light is on. We wold her to go to [redacted] and he will fix the problem. She went to [redacted] and he checked everything and she still insisted, yelled, and screamed at the mechanic that something was wrong. So to eliminate the problem, and to give her customer service we went and changed the tires and the sensors. and she left without a thank you or anything. Then she left and a week or so after she called and said the car is leaking. We told her to bring it back. She came and we checked the car for leaks, there was no leak found. She insisted that there was a leak, we told her to leave the car here and we put a cardboard under the car to check, and no leak. The car was parked for an hour. After that we said goodbye have a good day we can not help you. She threatening us and yelling at us and said bad words. We did not hear from her after that."