Schaaf Window Co

Complaint:...

[redacted]
I am rejecting this response because:
Sincerely,
[redacted]Schaaf does not want to replace the front door that was damaged due to faulty installation. Where the installer splintered the wood in the jamb when cutting in the lock plate then placed putty and covered with some non matching touch up paint. Also nail hole sets  were filled with non matching filler. This type of unprofessional work is unacceptable with industry standards. The times that Schaaf has made available to me are not convenient for my availability.   The Manufacture for the rear doors have placed a order for replacement due to poor quality and shipping damage. These are items that the Schaaf representative told me that I was being to picky. I feel this business is  very unprofessional and the service is not very knowledgeable and workmanship of the product that they sell with very poor customer service. I advised Schaaf that I would be out of town and would contact them as far as the service call they want to preform, but they are not in agreement to replace the front door due to faulty workmanship. I paid for Quality.

We will be contacting the customer to come up with a remedy to any problems.  We have not ignored or avoided the customer's concerns.

Schaaf Window service department will be checking out the problems when the homeowner is available.  Also, the manufacturer of the door is scheduled to also take a look at the product.  We are waiting for a response back from the homeowner to schedule our appointment.