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Schaefer Remodeling

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Reviews Schaefer Remodeling

Schaefer Remodeling Reviews (2)

Review: Had a lot of bait and switch issues with this builder. They was contracted to replace the siding windows/doors and roof. It started with the masonry. Stone on the foundation was to be dry stack, not mortar filled, but they said the product was not right and would be best to use mortar. Did not deliver what was contracted. Started to do the siding and started shorting material for the job, not using the proper number of nails ( 1 every 6 feet to hold the insulation) I had to purchase tape and nails for the workers to do it right. Joint were to b taped, I had to by the tape. These material were cover under the contract. They installed new [redacted] windows, only to have them leak, complained to them about them, and asked if they foamed around the windows. They did not foam the windows correctly and left big gaps. [redacted] said the windows were not shimmed, and leaking because they were not installed correctly. They weres to comeback and shim the windows, I had to pull all the window molding off re-shim and refoam all the windows myself because he never came until much later. They also pushed all the insulation into the walls above and below the windows up and below into the wall were there were one to one and a half foot gaps in the walls with no insulation. They were stalling and not coming back to complete work they had done incorrectly. They put a new door in the front entrance and installed the door incorrectly where the brick molding was separated from the door with a big 2 inch gap going around the door. They never fixed it. left if like that thru the winter. They pulled the electrical service off the house when they sided only to never put it back. When he did come back, he sent his workers to fix the service with an aluminum latter in the rain to fix it. None of the workers new the hazards, and I had to send them away for their safety. He said they were there to do the work but I sent them awayDesired Settlement: They put a new flat roof in the back and had a problem with the insulation he was using at the time.He ripped off part of the roof and never put the insulation down as contracted. He installed another roof over the old and was poorly done. We found this when we hired a contractor to install gutter guards. Only to find major cracks just this past September.They came back in October and did a very poor repair and covered the cracks with flashing tape, Chimney has no flashing, and it is cracking and has holes around it. Cracks also run down the entire roof, both sides were the roof meet the edge flashing. The entire roof lifts off the back of the house and flaps in the wind (lifts 5 ' in the wind). The attic vent flashing never covered, and is exposed. Tried to cover his work with aluminum reflective paint. Photos are available. There is a lot more, and don't want to have to take further action, but they need to cover the full cost to replace the back half of the flat roof,Just the roof.

Review: The company replaced my roof, about 6 years ago, and provide a 30 years warranty.

We have had a major leak in the bathroom in the past months (May/June) and we have attempted to contact the company for an appointment/inspection in several occasions at no avail.

We have left several phone messages and were very lucky to have been able to speak to a life operators in four (4) different occasions. Each time the operator has promised that we would get a visit or at least a phone call. Needless to say that we have received neither. We last spoke to the company this morning and were promised that the boss will be at our house this morning to inspect the damages. Each time we are told different story to excuse their failure to call us such as the computer broke, I was on vacation etc.. This morning the operator stated that she agrees to visit us as a courtesy but they are not obliged to do so since the warranty is only for one year.

We have a receipt that clearly indicates the terms to be for 30 year. I would hope they be honest with me and if they are not coming at least tell me, so I can call another vendor. We expect a major rain storm on Thursday and I am afraid that this will cause additional damage to the house. I am very disappointed on the response timing of this entity. It seems that they rush if the call is for an estimate, [(I have done several jobs with them (new windows, new roof, new deck, pavers etc.)], they were timely for to collect my payments and now that I need them for an emergency they are giving us the run around.

Consumers should know that the company is not reliable when it comes to warranty follow-ups.Desired Settlement: Repair the problem or provide mitigating factors considered for denying such.

I want to avoid going to small claim court if that is possible. If they dont show up today I will have no other choice but, to call another more relaible vendor and then consider recovering the cost from Schaefer remodeling.

Business

Response:

Good Morning,

The leak came from clogged gutters that were also hanging off the homeowner's house, Schaefer Remodeling did not replace the gutters, all we did was the roof, and yes roof has a 30 year guaranty but labor is only 1 year.

We did go and cleaned out the gutters and nailed them back up, even though we didn't replace them to begin with and didn't charge customer for the service, we would like this not to be closed as resolved as we didn't do anything wrong to begin with.

Thank you, [redacted]

Schaefer Remodeling

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Description: Contractors - General, Gutter Cleaning, Siding Contractors, Construction & Remodeling Services, Remodeling Services, Windows - Installation & Service, Windows

Address: 11 Orchard Hill Dr, Manalapan, New Jersey, United States, 07726

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