Thank you for the opportunity to respond Despite our attempts to help this customer receive his subscription, we were unable to resolve that with him Consequently, we are revising the email to which this gentleman refers so that it will more accurately reflect what a person may expect and we are refunding the $fee he paid for the subscription That amount will be returned to the credit card he used when making his online purchase
I apologize that this aspect of the complaint was not satisfactorily resolved The stated desired settlement was “Refund – Credit Card Credit” and the customer received the return of his fee The Product Specialists do not have the authority to issue a refund We record all calls as this customer is aware We have reviewed the calls and ** [redacted] did not promise a refund, he promised that he would submit a request for a refund ** [redacted] did so as shown in the screenshot below: Because the customer made his purchase online he was aware of and agreed to the terms and conditions We denied his request and he was informed by email on June I am unable to attach the phone call recording in this response, but if the customer wishes, we may email it to him directly
We truly regret that you feel deceived We tried to demonstrate that the information was right there on the order page for you to see at the time of purchase Please see the attached document that [redacted] faxed to us today It shows that we were charged back for the $as of August 18, (i.e., they took the money from us and returned it to you) The original charge was processed on 06/21/and your full card number is shown I hope this enables you to locate in your records the return of those funds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I spoke to [redacted] on the phone twice after sending the attached email and he assured me that my charges would be reversed Does what your representatives tell customers mean anything Regards, [redacted] ***
Thank you for the opportunity to respond Despite our attempts to help this customer receive his subscription, we were unable to resolve that with him Consequently, we are revising the email to which this gentleman refers so that it will more accurately reflect what a person may expect and we are refunding the $fee he paid for the subscription That amount will be returned to the credit card he used when making his online purchase
I apologize that this aspect of the complaint was not satisfactorily resolved The stated desired settlement was “Refund – Credit Card Credit” and the customer received the return of his fee The Product Specialists do not have the authority to issue a refund We record all calls as this customer is aware We have reviewed the calls and ** [redacted] did not promise a refund, he promised that he would submit a request for a refund ** [redacted] did so as shown in the screenshot below: Because the customer made his purchase online he was aware of and agreed to the terms and conditions We denied his request and he was informed by email on June I am unable to attach the phone call recording in this response, but if the customer wishes, we may email it to him directly
We truly regret that you feel deceived We tried to demonstrate that the information was right there on the order page for you to see at the time of purchase Please see the attached document that [redacted] faxed to us today It shows that we were charged back for the $as of August 18, (i.e., they took the money from us and returned it to you) The original charge was processed on 06/21/and your full card number is shown I hope this enables you to locate in your records the return of those funds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I spoke to [redacted] on the phone twice after sending the attached email and he assured me that my charges would be reversed Does what your representatives tell customers mean anything Regards, [redacted] ***