Schafer's Auto Center

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Dec 1, at 8:AMSubject: Fwd: id# [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Michael S [redacted] < [redacted] @schafersauto.com>Date: Mon, Nov 30, at 12:PMSubject: id# [redacted] To: [email protected] morning [redacted] ,I will start from the beginning [redacted] came in 8/4/for brakes We saw he needed a air filterAfter replacing the air filter he said a week or two later he said the car cut out driving He towed it to the dealer and they said there was a sensor bad that was caused by the aftermarket air filter After speaking with mike I told him I would contact the air filter manufacture After calling my rephe said we will find out what we needed to do the manufacture called me weeks later and said we need to send the air filter back to them for testing I called Mike and told him this He said he did not want to give me the air filter I told him we need to test it and there is not another option He finally said ok and dropped off the air filter on 10/8/I told mike it could take a couple weeks I was notified weeks ago around 11/15/that the manufacture messed up and they would pay for his bill from the dealer I am not sure what else needs to be done to make him happy.-- Thank youMichael S [redacted] Schafer's Auto Center [redacted] ***Philadelphia pa ***###-###-####schafersauto.com [redacted] @schafersauto.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:on 08/04/2015: I brought my *** *** to Schafer's Auto Center for brakes AND oil change - please see attached documents (not just brakes)within hrs as documented by my repair bills and *** triage -- not "a week or two later" as Mike S*** lies/alleges in his response -- the car failson 08/06/2015: during the first drive of the car since Schafer's Auto Center did service on the car, the "Mass Air Flow Sensor" failed at highway (45+ mph) speeds on RT*** in Cinnaminson, NJ at roughly 7PM as I was trying to mergeon 08/06/2015: after total failure of engine, *** *** ** towed the vehicle to *** *** in Maple Shape, NJ - the dealer that has traditionally serviced the car - that eveningon 08/07/2015: *** *** diagnosed the issue as a failed MAF (Mass Air Flow Sensor) and cited the causes as "REPLACED MAF SENSOR AND AIR FILTER (FOUND DEBRIS IN MAF SENSOR DUE TO AFTERMARKET AIR FILTER)" - please see attached documentson 09/03/2015: see attached docs, I continued to try to resolve the issue with Schafer Auto and Might Auto to no avail The following week, "Paul" from Mighty Auto called me on my personal phone number to discuss.Since that time, I have been in repeated attempted contact with both Schafer's Auto Center and Might Auto Parts (Schafer's parts vendor) I had accepted Might Auto Parts offer to compensate $of the attached repair bill However, since that time, Mike Schafer himself as well as his staff (Saturday manager as well as someone named "Jen") along with the Mighty Auto Part's representative have made it impossible for me to actually "get" the so called called off-set In fact, Mighty has sent me all the way to Schafer's location to sign "documents" that are never present, available or Mike S*** is not around to facilitate The last conversation from Mighty Auto was scary, worrisome and unproductive I have tried multiple times since 11/to complete whatever is needed to be done with these bullies, but have only received the run-around, no call backs and no opportunity to be made whole.It is now 12/01/ I have been patiently and professionally trying to resolve this concern I am happy with the service done on my brakes, but as the attached photos of the parts damaged (and replaced btw) by Schafer's Auto demonstrate, I am still owed the agreed upon expense I had to suffer due to Schafer/Mighty Auto failures I look forward to ending this debacle as soon as Mike S*** and *** from *** *** complete compensating me for undue expenses allow me to move on without fear of harassment
Regards,
*** ***

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Dec 1, at 8:AMSubject: Fwd: id#***To: *** *** ---------- Forwarded message ----------From: Michael
S*** Date: Mon, Nov 30, at 12:PMSubject: id#***To: [email protected] morning ***,I will start from the beginning. *** *** came in 8/4/for brakes. We saw he needed a air filterAfter replacing the air filter he said a week or two later he said the car cut out driving. He towed it to the dealer and they said there was a sensor bad that was caused by the aftermarket air filter. After speaking with mike I told him I would contact the air filter manufacture. After calling my rephe said we will find out what we needed to do. the manufacture called me weeks later and said we need to send the air filter back to them for testing. I called Mike and told him this. He said he did not want to give me the air filter. I told him we need to test it and there is not another option. He finally said ok and dropped off the air filter on 10/8/I told mike it could take a couple weeks. I was notified weeks ago around 11/15/that the manufacture messed up and they would pay for his bill from the dealer. I am not sure what else needs to be done to make him happy.-- Thank youMichael S*Schafer's Auto Center*** ** *** ***Philadelphia pa ***###-###-####schafersauto.com***@schafersauto.com