Schayer Charles M & Company

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [The color of the new tank was never an issue and is irrelevantWhen the old tank was installed, I? never smelled fumes of any kindThe fact? that? I live near a highway is a moot pointThe smell started immediately after the new tank was installedThis complaint is not resolvedIs it possible for the company to file a warranty claim on the tank and replace it since it came with a year warranty? Otherwise I'm just looking for a full refund and they can remove their tank.? ] Regards, [redacted] ? ?

We Replaced a fuel oil storage tank for *** *** on 12/7/as she had a small leakAfter installation Ms*** complained to *** *** from our company that she thought the oil tank was defective because it was black and not gray like her other tankWe have responded to numerous
complaints of odorsEach time our service techs have found nothing wrongWe checked both of her furnaces and both of her oil tanksThere are no leaks or drips of oil or smell of any kind*** *** called the Dedham Fire Department on June 25, Deputy *** responded with seven firefightersMy service tech on call also respondedThe fire department found no leaks or odorsI went by *** ***'s house today and met with her and checked for odors and leaksThere was no odor or leak of any kindThe only thing I can think of is that she lives on a major highway (route 1) and that she might be getting odors from diesel trucks that go by her doorI suggested that to her and she said she defintely smells oil at the oil tanksI took pictures of the oil tanks and furnaces and there are absolutely no leaks or smell of any kindIt might be possible that she has super sensitive smell that others cannot smellI did use a cleaner that she supplied me with and wiped down the fittings even though I couldn't smell anythingI don't know what else we can do.*** * ***MacFarlane Energy

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The color of the new tank was never an issue and is irrelevantWhen the old tank was installed, I never smelled fumes of any kindThe fact that I live near a highway is a moot pointThe smell started immediately after the new tank was installedThis complaint is not resolvedIs it possible for the company to file a warranty claim on the tank and replace it since it came with a year warranty? Otherwise I'm just looking for a full refund and they can remove their tank. ]
Regards,
*** ***

The problem is that no one has smelled any oil fumes except the customerThe Dedham Fire Department, several service technicians, and myself have not been able to detect any odorsOne of my technician on a visit noticed a diesel pickup truck parked in a neighbors yardI know that might be fishing for strawsThe oil tank and connected fitting are solid with no drips or leaksMaybe the customer is getting a backup of sewer gas or something else at nightOil smell doesn't bleed through a steel oil tank unless there are leaks some placeWe performed above and beyond what we should have and the installation is first classIf you want me to send pictures showing that their are no leaks I willPlease advise what you want us to doWe are not going to replace a perfectly good oil storage tank