Scheels

I went to scheels in WDM ia this AM to buy some shotgun ammo. When I had trouble finding product I asked an employee ,standing close by for some help. After he stopped picking his nose he said "we dont have any we are out" and walked away-he was 15 by the way. So I went to the Cust service desk and asked for help, they were great. Took good care of me LIKE AN ADULT. I will by my ammo online and gladly pay shipping so the hemorrhoid I spoke to wont bother me again

Bought a pair of Under Armour Sonic running shoes online. I should have specified I wanted a right and left shoe because they sent me two right shoes. I immediately got a R/A on them and army them back immediately. It has been 12 days and I cant get Scheels to respond to my inquiries. Very poor Customer Service. I would never buy online from them again.

Today my family and I were in your store and we waited for over an hour for helpHad of your employees walk by us even after the manager told them to help usWe have over dollars worth of products in our cart and we ended up walking out without any of it due to being treated like we were invisible and unimportantWill drive the extra miles to go to a different location or altogether different Chain of stores from now on

Today and a few times in the past, the reloading powder has the wrong priced listed on the product, as they do on the shelf. They keep the actual product in the bacK and have empty container on display with the price tags. So today when I picked a powder, the guy brought it out and left. I was looking at the price wondering why it was 5 dollars higher than the advertised price, 19.99 instead of 24.99 which was on the can. When I was checking out, I explained the situation to the cashier. The cashier told me she would call the manager and check. After she got off the phone, she explained that I was talking about the wrong powder, even though the one in my hand was exactly the same Item as the advertised one.Product_Or_Service: [redacted]Desired SettlementI would like to see this matter stopped. It is a waste of my time and others to get to the cashier and see the wrong price tag. This is not the first time this has happened but I hope it will be the last.Business Response This is the first time this issue has been brought to my attention. Once I received the letter from the Revdex.com there was an audit of shelf tag pricing on reloading powder and the discrepancy was corrected. I attempted to contact the customer via the telephone number on the complaint but there was no answer and the voice mail box was not set up. I would like to offer the customer reimbursement for any discrepancies they have had with reloading powder pricing.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I did not purchase the powder because of the pricing conflict. I visit scheels often and I hope I do not have this mishap again. Thank you for correcting it.

I purchased a safe from Scheels - Sparks on 12/14/14, and arranged for delivery on 12/18/14 of a new [redacted] SP24. On 12/18/14 the safe arrived, loosely covered with the top 7/8 of a box. The safe was obviously worn and damaged on the exterior - it wasn't new. I refused the safe and a sales manager was to contact me. A week later, he called and informed me that a new safe would take between 7 and 8 weeks. Today is 4/4/2015, over 11 weeks later, and he informs me that the new safe will NOW be 7 or 8 weeks from delivery, and blames the [redacted] rep. I believe that Scheels doesn't want to honor the original sales price and is stalling in order for me to go away. They failed to solve an inventory problem (do they have one elsewhere in their network?), or offer an alternative at the same price (the expected practice would be equivalent or better).This is poor business at best, and fraud at worst.Don't buy anything you can't carry out of their store - and even then, be careful.Product_Or_Service: [redacted] SP24D safeAccount_Number: [redacted] - receiDesired SettlementI require the safe I purchased to be delivered no later than the week of March 16, 2015. That is two weeks from today. If that isn't possible, then offer an equivalent/upgrade that they can get in that time. If that isn't possible, they have had my money in their account since 12/14/14, they owe me a full refund, with appropriate interest and compensation for having to start shopping from scratch. $150.00 above purchase price.Reprimand the management involved.Business Response The safe purchased was marked down significantly due to the fact that it was a floor model. While the salesperson believes they communicated this information, it is clear that they did not. During the first phone call mentioned the options were given to either order a new safe for the same price which the floor model was sold or receive a full refund. The customer chose to order the new safe for the floor model price. The second phone call mentioned was to respond and follow up that the supplier has been unable to fulfill the order. The safe has yet to be delivered from the supplier (03/21/15). I have been in contact with the customer frequently including 03/05/15 at 1:37pm, 03/05/15 at 2:44pm, 03/12/15 at 12:42pm, and 03/19/15 at 3:54pm. During these calls we have discussed options including a full refund, a refund with continued attempt to deliver the product with payment upon receipt, discounts on any product delivered, and other options including different brands or models at discounted prices. The customer and I agreed that I will continue to attempt to get the same model safe from the supplier, and I will call at least weekly to deliver information on the status of the safe as I learn from the supplier about the estimated delivery time. We agreed that the price paid for the safe will be lowered relative to the time beyond the revised delivery date. The customer has communicated to me that they are currently satisfied with the attempt to rectify this situation.