We have been working with Schei Homebuilding on our home restoration since June of We entered a contract agreement with them on October 23, Our contract with them was a full historic home restoration as well as construction of a new additions and garage spaceIt has been the most stressful and awful experience working with Schei HomebuildingWe have been lied to, they have been unresponsive to emails, phone calls and text messagesWe've experienced poor quality work (i.e paint drops all over our new reclaimed wood, one of a kind floors, poor quality window restoration and weather stripping, interior paint that had to be redone by another company, incomplete roofing, and much more)We worked with a dispersing company and have documentation that our job is paid in full, besides the remainder of our painting bidSchei Homebuilding is requesting that we pay him the remaining $10,on our painting budget, but refuses to come back and actually finish the painting, or any of the other items on our punch listI have numerous photos, detailing the poor condition of the home, when it was delivered to our familyAdditionally, I have months of emails and text messages detailing the situation, our repeated requests, and lack of response or action [redacted] calls and says they will come, and no one ever showsHe says if we pay him the remaining $10,for paint, he will make sure they come and complete the jobWe clearly have no confidence that will ever happenWe are embarrassed of the home, in it's current state, and are beyond disappointed that we chose this companyWorking with Schei Homebuilding has caused a year of heartache and stress for our familyWe have over $80,in state historic tax credits on the line [redacted] and his company are very aware of this, and still refuse to finish the work they startedThere is so much more to this story, and the issues I've mentioned only scratch the surface of what we have been though with them Although we did begin working with [redacted] and [redacted] early in 2015, they changed the entire scope of work in December of that year which resulted in us having to redraw the entire project and go back through multiple monthly meetings with Kirkwood's ARB, Kirkwood's Land***s committee and the State of Missouri Historic Committee Since most of these committees only meet monthly, this was a lengthy process and to get it completed, I had to drive to Jefferson City to meet with plan reviewersWe did not get a permit release until April 19th and even though this was a major historic renovation with a square foot addition, a two car two story garage addition with a porta cochere and a three car detached garage, we still got a final inspection ready for them to occupy by December 16, With all the changes to the scope of this project at the time when we were supposed to be starting, it pushed us back not just on this project but all of our other projectsWe should have moved them to the back of the list on projects to start but we did notWe started work on their project the day the State Historic Committee and the city of Kirkwood approved us to start I would agree that there were many emails and texts messages that were not responded to, but we want you to understand the amount of bitterness and unwarranted spitefulness that our company endured while working for the [redacted] [redacted] constantly made changes and could not make up her mind, but once she did, she expected us to have the new materials on the jobsite in an unreasonable amount of time At one point she even cussed at me on the jobsite in front of witnesses One good example of a decision that caused a large delay in the timeline of the project is the hardwood floors that Mrs [redacted] referenced in her letter Although she knew she wanted reclaimed hardwood floors from Elmwood Reclaimed Hardwood from the beginning of the project, she did not make her final choice until August and the materials had an week lead time( In reality the materials did not even ship complete for weeks, and [redacted] failed to mention that I took time away from y family and the birth of my grand-daughter to visit the Elmwood Flooring Center in Kansas City to help ensure the quality of a product that she had never seen firsthand.) We struggled for three months to have the [redacted] approve the revised budget for original changes to the scope of the projectThey also would not sign off on other change orders for the many frequent changes that they continued to makeEventually we learned that they were not approved for the amount of money that it was going to take to finish the project, and needed to have the project close to completion in order to get a reappraisal to qualify for additional fundsWe continued to work off the original budget and managed to get the project far enough along for them to get the re-appraisal and the large loan amount approved This situation caused a great deal of stress since it created major cash flow issues for our company We brought many qualified subcontractors and vendors to this awesome project and all but one did a great jobUnfortunately we had selected a painting contractor for this project that was not capable of completing the job satisfactorily, so we hired a second company to redo all of the interior painting and they did a re***able jobWe spent approximately $12,of our own money to get this new contractor in to quickly correct the painting mishap The $10,that [redacted] is referring to was the amount that was still remaining in the budget that they owed to us – which has still not been paid I would agree with [redacted] when she says that "there is so much more to this story" It seems that she has totally forgotten the many times throughout this project when our company and my family went above and beyond for this projectMy wife even came to one of the very important Kirkwood Land***'s Historic committee meeting because [redacted] did not arrange for a baby sitter for her children When the [redacted] were trying to sell their other million dollar home in Wildwood, I arranged to have a punch list of work completed in a very timely manner to help them meet their closing date I had been working with two other families who were interested in saving this wonderful historic home in Kirkwood from being demolished Unfortunately, the project proved to be more than they could afford Since I already had a over a year of my time and effort invested in the project, I was interested in seeing it through to completionWhen the [redacted] 's came along, I must admit that I had so much emotion and time invested into trying to save this wonderful piece of history that I did not read the signs very well that we were perhaps going have a difficult time working together I quickly became somewhat apprehensive when the very first invoice that we submitted took them over a month and half to pay During the project, many of the people from the community stopped by to check on the progress They were so happy to see this historic home being renovated It saddens me to think that some issues got so magnified that the family has lost sight of the beautiful home in a wonderful neighborhood where they now reside are able to raise their childrenThanks ! [redacted] Schei Home Building
We hired Schei Homebuilding to build our dream home After meeting with Mark and excitingly planning our floor plan and particulars, we were able to move in, November, At that time, we had a list of things that were not completed or not completed to satisfaction It is now June, and many of those same things not completed in November are still not completed in June, We continually send a punch list but either get no response or a no show to a vague appointment date Someone did show up on 5/11/but they were only instructed to fix things on our list We want to get our home finished We are owed cabinet fronts which we have been waiting on for months, carpeting, repair of painting and drywall, repair of a clogged drain, crooked baseboard and hardware, foundation debris on our lot, and other things not done correctly the first time We have had to fix some of the things at our own expense because we could not wait to get them done We do not have any
We have had the same issues with Schei Home Builder and Mark. This Business is no good and please continue to spread the word on this company and warn others of the bad reputation they continue to hold today.
We hired Schei Home Building to put an addition on our house in and they did an exceptional job! Mark is extremely knowledgeable and his entire staff was great to work with Mark was so eager to make sure we were completely satisfied that we quickly realized that he had our best interest at heart In fact, he continues to check in with us to make sure everything is still perfect We have recommended Schei Home Building many times and will definitely use them on future projects Our experience was great!
I have worked with the folks at Schei Home Building on several occasions Mark S [redacted] and his crew are knowledgeable, friendly and efficient A pleasure to work with and recommended
I really wanted to give Schei Home building an outstanding review; unfortunately their follow through is absolutely horrificAt the beginning of the building process, [redacted] and his crew were knowledgeable, accessible and professional [redacted] and his crew built my home in in StCharlesSince May 2017, I have been trying to get several things fixed Appointments have been made to get nail pops, cracks in walls, and electrical fixed and have ended in no shows or cancellations I would wait for someone to show up for the appointment, only to deal with a no-show I have no working lights on exterior and continue to deal with nail pops For a business that stated they would be there throughout the lifespan of my house, has clearly made another promise Sadly, I am dealing with issues that shouldn't be issues for a brand new homeI truly hope that someday they will actually make good on their wordFor now, I am still waiting
We too have been waiting...since 2018. This company is no good and full of issues, incomplete work and unable to follow through on any project, warranty or finish punch list items. It is unfortunate for any family to have to deal with Mark.
Cabinets When the project first started, I was sent to a cabinet shop in Creve Coeur MO to pick out my cabinet style and color I spent many hours and two separate visits picking out the cabinetsAfter I did all of that, [redacted] told me that “he was not going to work with that cabinet company any longer.” I had to start from scratch I was then asked to go to a cabinet shop in Chesterfield MO to pick out my cabinets I again spent several hours looking at samples and colors and picked out my cabinets again I made it very clear during conversations at both cabinet companies that I wanted FULL OVERLAY cabinet doors This was very important to me and one of the biggest choices of my house Several weeks went by after picking out my cabinets and I still had not received a layout and order like I had with the previous cabinet company I asked about this via email several times and I have all of those emails if proof is needed Nothing was ever sent to me Low and behold,
Complaint: [redacted] I am rejecting this response because: [redacted] is not replying to me, his message is to my daughter that hired himHe has caused much stress and cost to my husband and I regarding our property lineHe left a job undone and left us with a mess and yearly assessment of a separate plat with it's own street addressMy daughter will be filing her own complaint [redacted] knew exactly what he was working with and thought he could work around msdSo a huge trench sat open on the property for months while he made his legal adjustments for msdBut he left the work undone with StLouis County Sincerely, [redacted]
Response from the electrician : Hi all,Today I went to [redacted] to do the requested repairs.The coach lights on the garage that were not working were due to bad bulbs We did not supply the fixture or the bulbs so I installed one working bulb (we tested each fixture with a working bulb) and left a note saying the bulbs need to be replaced.The homeowner requested that the switching locations be moved around The plans from the walk-thru with the customer at the electrical rou(attached) indicate that the current switching was installed correctly.I was able to accommodate the owner in most of what she wanted1-I was able to make the entry light switch from one location instead of 22-I was able to remove way for living room fan and install two single switches at entry for the living room fan - I also redid the wire connection at the fan so the fan and light will work independently3-I moved the fireplace switch one location over in the sun roomI was not able to separate the fan and light in the sun room - this was originally shown to be a light fixture so it was only wired with wire instead of wireAt the trim-out a fan was there for that room so we installed a fan box to mount the fan I checked into whether we can get another wire to the fan but the framing of that room is one big header going all the way around - all of our wiring had to go to the basement and back up to avoid the header so getting another wire is impossible The only thing that can be done now is some type of remote control.One switch will not do anything in the sun room due to changing around ways and not being able to separate the fan in the sun room.Any additional work for the sun room fan will be done on a T&M basis since it is wired according to the plansTell us why hereSchei Home Building and [redacted] have completed all the electrical complaints even though they are unwarranted complaints We have still not been paid by Ms [redacted] for here balances due Please call me with your email address so that I can send you more documention about this electrical infoI have tried attaching info from the Electrician but it does not seem to go through [redacted]
Had [redacted] and his team draw deck/patio plans for a new outdoor space We lived the drawings and the simplicity it was to get permits from the county! His team was very professional and did a great job! We live the new space we have to enjoy!
Initial Business Response / [redacted] (1000, 8, 2015/12/07) */ We are working out all the repairs with this customer directly they are very happy with our progress please contact them and I'm sure they will remove the complaint Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/12/30) */ We are happy to report that [redacted] and his have team resolved most of the problems to our satisfaction, and they are working on completing the other itemsThe main complaint was about the cracks in our patioNot only did they remove the old cracked concrete, but they replaced it with concrete pavers, and the surface looks even better than before, and will be easy to fix if there are any problems in the futureWe are very satisfied with the work that has been completed, and would recommend the builder to any prospective client
We have been working with Schei Homebuilding on our home restoration since June of We entered a contract agreement with them on October 23, Our contract with them was a full historic home restoration as well as construction of a new additions and garage spaceIt has been the most stressful and awful experience working with Schei HomebuildingWe have been lied to, they have been unresponsive to emails, phone calls and text messagesWe've experienced poor quality work (i.e paint drops all over our new reclaimed wood, one of a kind floors, poor quality window restoration and weather stripping, interior paint that had to be redone by another company, incomplete roofing, and much more)We worked with a dispersing company and have documentation that our job is paid in full, besides the remainder of our painting bidSchei Homebuilding is requesting that we pay him the remaining $10,on our painting budget, but refuses to come back and actually finish the painting, or any of the other items on our punch listI have numerous photos, detailing the poor condition of the home, when it was delivered to our familyAdditionally, I have months of emails and text messages detailing the situation, our repeated requests, and lack of response or action [redacted] calls and says they will come, and no one ever showsHe says if we pay him the remaining $10,for paint, he will make sure they come and complete the jobWe clearly have no confidence that will ever happenWe are embarrassed of the home, in it's current state, and are beyond disappointed that we chose this companyWorking with Schei Homebuilding has caused a year of heartache and stress for our familyWe have over $80,in state historic tax credits on the line [redacted] and his company are very aware of this, and still refuse to finish the work they startedThere is so much more to this story, and the issues I've mentioned only scratch the surface of what we have been though with them Although we did begin working with [redacted] and [redacted] early in 2015, they changed the entire scope of work in December of that year which resulted in us having to redraw the entire project and go back through multiple monthly meetings with Kirkwood's ARB, Kirkwood's Land***s committee and the State of Missouri Historic Committee Since most of these committees only meet monthly, this was a lengthy process and to get it completed, I had to drive to Jefferson City to meet with plan reviewersWe did not get a permit release until April 19th and even though this was a major historic renovation with a square foot addition, a two car two story garage addition with a porta cochere and a three car detached garage, we still got a final inspection ready for them to occupy by December 16, With all the changes to the scope of this project at the time when we were supposed to be starting, it pushed us back not just on this project but all of our other projectsWe should have moved them to the back of the list on projects to start but we did notWe started work on their project the day the State Historic Committee and the city of Kirkwood approved us to start I would agree that there were many emails and texts messages that were not responded to, but we want you to understand the amount of bitterness and unwarranted spitefulness that our company endured while working for the [redacted] [redacted] constantly made changes and could not make up her mind, but once she did, she expected us to have the new materials on the jobsite in an unreasonable amount of time At one point she even cussed at me on the jobsite in front of witnesses One good example of a decision that caused a large delay in the timeline of the project is the hardwood floors that Mrs [redacted] referenced in her letter Although she knew she wanted reclaimed hardwood floors from Elmwood Reclaimed Hardwood from the beginning of the project, she did not make her final choice until August and the materials had an week lead time( In reality the materials did not even ship complete for weeks, and [redacted] failed to mention that I took time away from y family and the birth of my grand-daughter to visit the Elmwood Flooring Center in Kansas City to help ensure the quality of a product that she had never seen firsthand.) We struggled for three months to have the [redacted] approve the revised budget for original changes to the scope of the projectThey also would not sign off on other change orders for the many frequent changes that they continued to makeEventually we learned that they were not approved for the amount of money that it was going to take to finish the project, and needed to have the project close to completion in order to get a reappraisal to qualify for additional fundsWe continued to work off the original budget and managed to get the project far enough along for them to get the re-appraisal and the large loan amount approved This situation caused a great deal of stress since it created major cash flow issues for our company We brought many qualified subcontractors and vendors to this awesome project and all but one did a great jobUnfortunately we had selected a painting contractor for this project that was not capable of completing the job satisfactorily, so we hired a second company to redo all of the interior painting and they did a re***able jobWe spent approximately $12,of our own money to get this new contractor in to quickly correct the painting mishap The $10,that [redacted] is referring to was the amount that was still remaining in the budget that they owed to us – which has still not been paid I would agree with [redacted] when she says that "there is so much more to this story" It seems that she has totally forgotten the many times throughout this project when our company and my family went above and beyond for this projectMy wife even came to one of the very important Kirkwood Land***'s Historic committee meeting because [redacted] did not arrange for a baby sitter for her children When the [redacted] were trying to sell their other million dollar home in Wildwood, I arranged to have a punch list of work completed in a very timely manner to help them meet their closing date I had been working with two other families who were interested in saving this wonderful historic home in Kirkwood from being demolished Unfortunately, the project proved to be more than they could afford Since I already had a over a year of my time and effort invested in the project, I was interested in seeing it through to completionWhen the [redacted] 's came along, I must admit that I had so much emotion and time invested into trying to save this wonderful piece of history that I did not read the signs very well that we were perhaps going have a difficult time working together I quickly became somewhat apprehensive when the very first invoice that we submitted took them over a month and half to pay During the project, many of the people from the community stopped by to check on the progress They were so happy to see this historic home being renovated It saddens me to think that some issues got so magnified that the family has lost sight of the beautiful home in a wonderful neighborhood where they now reside are able to raise their childrenThanks ! [redacted] Schei Home Building
We hired Schei Homebuilding to build our dream home After meeting with Mark and excitingly planning our floor plan and particulars, we were able to move in, November, At that time, we had a list of things that were not completed or not completed to satisfaction It is now June, and many of those same things not completed in November are still not completed in June, We continually send a punch list but either get no response or a no show to a vague appointment date Someone did show up on 5/11/but they were only instructed to fix things on our list We want to get our home finished We are owed cabinet fronts which we have been waiting on for months, carpeting, repair of painting and drywall, repair of a clogged drain, crooked baseboard and hardware, foundation debris on our lot, and other things not done correctly the first time We have had to fix some of the things at our own expense because we could not wait to get them done We do not have any
We have had the same issues with Schei Home Builder and Mark. This Business is no good and please continue to spread the word on this company and warn others of the bad reputation they continue to hold today.
We hired Schei Home Building to put an addition on our house in and they did an exceptional job! Mark is extremely knowledgeable and his entire staff was great to work with Mark was so eager to make sure we were completely satisfied that we quickly realized that he had our best interest at heart In fact, he continues to check in with us to make sure everything is still perfect We have recommended Schei Home Building many times and will definitely use them on future projects Our experience was great!
I have worked with the folks at Schei Home Building on several occasions Mark S [redacted] and his crew are knowledgeable, friendly and efficient A pleasure to work with and recommended
I really wanted to give Schei Home building an outstanding review; unfortunately their follow through is absolutely horrificAt the beginning of the building process, [redacted] and his crew were knowledgeable, accessible and professional [redacted] and his crew built my home in in StCharlesSince May 2017, I have been trying to get several things fixed Appointments have been made to get nail pops, cracks in walls, and electrical fixed and have ended in no shows or cancellations I would wait for someone to show up for the appointment, only to deal with a no-show I have no working lights on exterior and continue to deal with nail pops For a business that stated they would be there throughout the lifespan of my house, has clearly made another promise Sadly, I am dealing with issues that shouldn't be issues for a brand new homeI truly hope that someday they will actually make good on their wordFor now, I am still waiting
We too have been waiting...since 2018. This company is no good and full of issues, incomplete work and unable to follow through on any project, warranty or finish punch list items. It is unfortunate for any family to have to deal with Mark.
Cabinets When the project first started, I was sent to a cabinet shop in Creve Coeur MO to pick out my cabinet style and color I spent many hours and two separate visits picking out the cabinetsAfter I did all of that, [redacted] told me that “he was not going to work with that cabinet company any longer.” I had to start from scratch I was then asked to go to a cabinet shop in Chesterfield MO to pick out my cabinets I again spent several hours looking at samples and colors and picked out my cabinets again I made it very clear during conversations at both cabinet companies that I wanted FULL OVERLAY cabinet doors This was very important to me and one of the biggest choices of my house Several weeks went by after picking out my cabinets and I still had not received a layout and order like I had with the previous cabinet company I asked about this via email several times and I have all of those emails if proof is needed Nothing was ever sent to me Low and behold,
Complaint: [redacted] I am rejecting this response because: [redacted] is not replying to me, his message is to my daughter that hired himHe has caused much stress and cost to my husband and I regarding our property lineHe left a job undone and left us with a mess and yearly assessment of a separate plat with it's own street addressMy daughter will be filing her own complaint [redacted] knew exactly what he was working with and thought he could work around msdSo a huge trench sat open on the property for months while he made his legal adjustments for msdBut he left the work undone with StLouis County Sincerely, [redacted]
Response from the electrician : Hi all,Today I went to [redacted] to do the requested repairs.The coach lights on the garage that were not working were due to bad bulbs We did not supply the fixture or the bulbs so I installed one working bulb (we tested each fixture with a working bulb) and left a note saying the bulbs need to be replaced.The homeowner requested that the switching locations be moved around The plans from the walk-thru with the customer at the electrical rou(attached) indicate that the current switching was installed correctly.I was able to accommodate the owner in most of what she wanted1-I was able to make the entry light switch from one location instead of 22-I was able to remove way for living room fan and install two single switches at entry for the living room fan - I also redid the wire connection at the fan so the fan and light will work independently3-I moved the fireplace switch one location over in the sun roomI was not able to separate the fan and light in the sun room - this was originally shown to be a light fixture so it was only wired with wire instead of wireAt the trim-out a fan was there for that room so we installed a fan box to mount the fan I checked into whether we can get another wire to the fan but the framing of that room is one big header going all the way around - all of our wiring had to go to the basement and back up to avoid the header so getting another wire is impossible The only thing that can be done now is some type of remote control.One switch will not do anything in the sun room due to changing around ways and not being able to separate the fan in the sun room.Any additional work for the sun room fan will be done on a T&M basis since it is wired according to the plansTell us why hereSchei Home Building and [redacted] have completed all the electrical complaints even though they are unwarranted complaints We have still not been paid by Ms [redacted] for here balances due Please call me with your email address so that I can send you more documention about this electrical infoI have tried attaching info from the Electrician but it does not seem to go through [redacted]
Had [redacted] and his team draw deck/patio plans for a new outdoor space We lived the drawings and the simplicity it was to get permits from the county! His team was very professional and did a great job! We live the new space we have to enjoy!
Initial Business Response / [redacted] (1000, 8, 2015/12/07) */ We are working out all the repairs with this customer directly they are very happy with our progress please contact them and I'm sure they will remove the complaint Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/12/30) */ We are happy to report that [redacted] and his have team resolved most of the problems to our satisfaction, and they are working on completing the other itemsThe main complaint was about the cracks in our patioNot only did they remove the old cracked concrete, but they replaced it with concrete pavers, and the surface looks even better than before, and will be easy to fix if there are any problems in the futureWe are very satisfied with the work that has been completed, and would recommend the builder to any prospective client