RE: Reference #***No response is needed or required; we repaired customer's vehicle under warranty at no cost to the customerWe offered to trade in vehicle but customer said she was done with Toyota and was going to buy a *** from a different dealershipShe picked up her
vehicle and I am assuming she did exactly that therefore getting another van at our expense isn't an option at this point.Thank you,*** ***President
Revdex.com:
Customer bought in a used truck to our service **partment in Hilo that he purchased from a private owner, a [redacted] with approximately 173,000 miles.
He did not purchase vehicle from us and we do not have any other service history...
except this one repair done on 1/20/2016 for water pump and timing belt which the customer authorized and we completed for a total of $1355. A few weeks later, truck was towed in due to overheating. The head gasket was blown and we have him an estimate to repair for $2800 with a 20% discount. Customer is insistent that the subsequent repair was caused by the first repair on January 20th. Mr. [redacted] spoke to myself, as well as our service manager, Greg C[redacted], and our master technician, Jason P[redacted], and we attempted several times to explain why the second repair was unrelated and not caused by the first repair however the customer believes we should be responsible for the $2800 repair.
We have told him that we would offer the discount and repair the vehicle or he would have to remove his truck (which is driveable) from our lot. He has not returned our calls and his truck remains here. Please relay to customer that we need him to authorize repair or pick up his vehicle by 2/29/2016, or we will tow his vehicle to [redacted] in Hilo as an abandoned vehicle.
Thank you,
Jackie [redacted]
RE: Reference #***No response is needed or required; we repaired customer's vehicle under warranty at no cost to the customerWe offered to trade in vehicle but customer said she was done with Toyota and was going to buy a *** from a different dealershipShe picked up her
vehicle and I am assuming she did exactly that therefore getting another van at our expense isn't an option at this point.Thank you,*** ***President
Revdex.com:
Customer bought in a used truck to our service **partment in Hilo that he purchased from a private owner, a [redacted] with approximately 173,000 miles.
He did not purchase vehicle from us and we do not have any other service history...
except this one repair done on 1/20/2016 for water pump and timing belt which the customer authorized and we completed for a total of $1355. A few weeks later, truck was towed in due to overheating. The head gasket was blown and we have him an estimate to repair for $2800 with a 20% discount. Customer is insistent that the subsequent repair was caused by the first repair on January 20th. Mr. [redacted] spoke to myself, as well as our service manager, Greg C[redacted], and our master technician, Jason P[redacted], and we attempted several times to explain why the second repair was unrelated and not caused by the first repair however the customer believes we should be responsible for the $2800 repair.
We have told him that we would offer the discount and repair the vehicle or he would have to remove his truck (which is driveable) from our lot. He has not returned our calls and his truck remains here. Please relay to customer that we need him to authorize repair or pick up his vehicle by 2/29/2016, or we will tow his vehicle to [redacted] in Hilo as an abandoned vehicle.
Thank you,
Jackie [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]