Schendel Pest Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

On June 18th, an email from Mr*** was forwarded to me regarding the telephone issueI responded that a 1-number not working in Canada was new information to us; as we do not do business in Canada, we had not heard of this issueI also referred to our website where our local Arizona was to
be found, and included itI gave him my contact information but never received word back from himI have attached this email.Mr*** cancelled his termite warranty as recorded on July 29, My notes show that an inspection was still requested, which was completed and emailed to him on 8/8/at 5:02pmI have attached this inspection formI regret that Mr*** has felt inconvenienced for thisAs mentioned before, there is no way we could know about issues with Canadian telecom linesThat said, our local Phoenix number is on our “Locations we serve” link from the website, and we have consistently provided the information that he has requested

[redacted] initially made contact with us, [redacted], via phone on 7/14/15 inquiring about a 2014 Sea Doo GTX LTD, and a black I-Catch trailer.  He specifically asked for that year model and color so it would match his Porsche.  After running a dealer locator it was determined that model was no...

longer available.   After a few phone calls back and forth, on 7/16/15 [redacted] changed units to a 2014 GTR 215, for the same reason as above.  Again after running a dealer locator the only available unit was so far away it was not feasible to get.  During both instances we told [redacted] a black I-Catch trailer was also not available.   On 7/18/15 [redacted] came in the store around 9am while we were opening up.  I, [redacted], GM, actually greeted [redacted] and determined he was looking at Sea Doo's.  I asked him if he had been speaking to anyone and he indicated he had not.  At that time I got [redacted], sales, to assist [redacted].  They proceeded to pick out a 3rd unit, a 2015 RXTX 260, which we had in inventory, and has an MSRP of $13899.  During the proceeding few days we took in on trade a silver I-Catch trailer.  [redacted] made an offer of $15000 for everything, trailer included, and we accepted.  At that time he left a down payment of $250 to secure the deal.  During this transaction [redacted] entered [redacted]'s information into our CRM, logging system, and saw that he had been talking to [redacted], and went and got [redacted] since it was originally her deal.   Somewhere in 3 different units, 2 different trailers, and 2 different sales people either we, [redacted], or both missed that he was expecting the 2015 RXTX-as (adjustable suspension) with an MSRP of $16699, a $2800 difference, which we did not have in stock.  So when he came to pick up his unit it was the wrong one.   At this time he had only left a $250 down payment, we never entered into any type of legally binding agreement.  When we realized he wanted a different unit we informed [redacted] we could not do it at the same price.  He offered $1000 more, but with a $2800 MSRP difference we were still not able to do that deal, regardless of who had it in inventory.  We never authorized [redacted] in agreeing to the same price on the higher priced unit, and do not believe she ever did so.  When all was said and done we refunded [redacted] the $250 down payment he had left.   To try and save the deal, we did offer [redacted] the same dollar amount discount on the higher priced unit that he was receiving on the initial deal, but he did not accept that offer.   To try and help we're willing to offer [redacted] a check for $173.00 to compensate for his time and fuel that day.  $1.00 per mile he drove and the $73.00 in fuel he spent.   Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After I purchased my house in Phoenix AZ Schendel PS solicited their services by mail. They told me that they had previously treated the house for termites and that they would extend the warranty if I paid a yearly fee. I thought this might be a good idea. I was not aware of how difficult it would be to communicate with them. I was not aware that I would be dealing with a large franchise organization in Kansas and not directly with a local dealer in Phoenix.The company response is unacceptable due to misinformation or ignorance on their part.Firstly I believe that it is not true that they do not do business in Canada because after speaking to a local Phoenix Schendel dealer I was told that they were informed recently about the same problem with Schendel’s “Toll Free” phone number from another Canadian customer. They told me that they have many Canadian customers with property in their area and that they understand my frustration and concerns and would look into it.Secondly on the attached statement it clearly shows my Canadian address and it can be seen that the only contact number is the 1-800 number. When I had questions or concerns about the bill or about their services then it would be helpful to be provided a phone number that works. I notice that the town of “Prince George, BC” was not used in the postal address. It is a wonder how I even received this, except for the postal code.Thirdly the company does not acknowledge the problem except for the fact that I was the only Canadian customer and that they have had and imply that it is too bad that I am so upset for no apparent reason. I am sincerely sorry for the dealers, many customers and shareholders that have been short-changed through this kind of arrogance and ignorance. Maybe the franchisees are not aware of this trade barrier?Fourthly as a Canadian who has to deal with other payments around the city of Phoenix, AZ I have had no problem making bill payments or contacting billing departments. On my City of Mesa statements (###-###-####) or SRP (###-###-####) utility statements, I had no problem reaching them through toll free numbers that they provided. Other service providers provide local numbers that can be reached by long distance. Believe it or not, there are many toll free numbers that actually work between Canada and the US. I believe that there is no problem “with Canadian telecom lines”. Canada is not a third world country with outdated or incompatible equipment. I have personal knowledge that Canada and the US share exactly the same technologies and equipment and run a well-integrated long distance and internet network. I can dial any long distance number at the same cost and ease of service from Canada and the US as I can from within Canada.We do not dial a country code outside of our shared network between the US and Canada. This is probably one of the only mutual freedoms we enjoy between our two countries and I am surprised that they don’t realize this in Kansas. My long distance costs are less than $000.03/minute. Maybe the company should provide their local number on their correspondence if they can’t afford to pay for long distance charges from Canada.
Regards,
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Response to complaint ID [redacted] re: Repair IssuesCentral Texas Powersports stands behind its service work with both a labor guarantee of 90 days, and a parts warranty pursuant to the manufacturer's published warranty policy.We attempted several times to work with the customer and get him to bring...

both units in for diagnosis of his complaints, and any needed repairs completed at no additional to him.Our offer still stands, but since the customer has completed all the repairs, we will offer to do a full service, per the owners manual, including parts and labor, on both machines at the next service interval, at no cost to the customer.[redacted]General ManagerCentral Texas Powersports[redacted]

Complaint: [redacted]
I am rejecting this response because:
When the service manager did offer to make the repairs for the second time to make the problem right, I had already fixed one of the bikes and ordered the parts to fix the other. I did tell him that I was working in [redacted], and that I would gladly let them make the repairs if CTPS would pick up the bikes from my house, make the repairs ( and I mean actually make them right)and then return them to me that I would be satisfied. The service manager said they could not do that. I explained to him that I would not be able to take off of work and make two additional trips to Georgetown in the near future. The service manager told me that he completely understood this, and would go talk to the General Manager again and explain this to him. I still do not understand why me making these additional trips and wasting that much more of my time (even knowing that I had made the repairs correctly already myself) was an attempt to make this right. I do appreciate the offer to do some free maintenance in the future. However, I would feel much more comfortable maintaining my bikes myself after paying so much money to have the bikes end up in such poor condition when I received them back. The bottom line is that I paid $480 in labor to have 2 dirt bikes returned to me in much worse condition than when I dropped them off to have the carburetors cleaned. Free maintenance in the future will not change the fact that Central Texas Powersports took $480 from me, and returned both machines in worse condition.
I am sure that paying for all of the parts and paying your technicians to do a full service on two machines would cost CTPS more than $480 anyways. If it would not cost this much, then CTPS is trying to get me to agree to accepting something for free because they are in the wrong, and owe me from what they did( or didn't do.
The true honest solution to this problem is to refund the money that I wasted on the labor.
I truly hope this issue can be resolved so that I wont feel that I have been so badly taken advantage of.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted], Please reopen my case; I never received any communications from central Texas power sports after the "resolution." Thanks, [redacted]
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

After I purchased my house in Phoenix AZ Schendel PS solicited their services by mail. They told me that they had previously treated the house for termites and that they would extend the warranty if I paid a yearly fee. I thought this might be a good idea. I was not aware of how difficult it would be to communicate with them. I was not aware that I would be dealing with a large franchise organization in Kansas and not directly with a local dealer in Phoenix.The company response is unacceptable due to misinformation or ignorance on their part.Firstly I believe that it is not true that they do not do business in Canada because after speaking to a local Phoenix Schendel dealer I was told that they were informed recently about the same problem with Schendel’s “Toll Free” phone number from another Canadian customer. They told me that they have many Canadian customers with property in their area and that they understand my frustration and concerns and would look into it.Secondly on the attached statement it clearly shows my Canadian address and it can be seen that the only contact number is the 1-800 number. When I had questions or concerns about the bill or about their services then it would be helpful to be provided a phone number that works. I notice that the town of “Prince George, BC” was not used in the postal address. It is a wonder how I even received this, except for the postal code.Thirdly the company does not acknowledge the problem except for the fact that I was the only Canadian customer and that they have had and imply that it is too bad that I am so upset for no apparent reason. I am sincerely sorry for the dealers, many customers and shareholders that have been short-changed through this kind of arrogance and ignorance. Maybe the franchisees are not aware of this trade barrier?Fourthly as a Canadian who has to deal with other payments around the city of Phoenix, AZ I have had no problem making bill payments or contacting billing departments. On my City of Mesa statements (###-###-####) or SRP (###-###-####) utility statements, I had no problem reaching them through toll free numbers that they provided. Other service providers provide local numbers that can be reached by long distance. Believe it or not, there are many toll free numbers that actually work between Canada and the US. I believe that there is no problem “with Canadian telecom lines”. Canada is not a third world country with outdated or incompatible equipment. I have personal knowledge that Canada and the US share exactly the same technologies and equipment and run a well-integrated long distance and internet network. I can dial any long distance number at the same cost and ease of service from Canada and the US as I can from within Canada.We do not dial a country code outside of our shared network between the US and Canada. This is probably one of the only mutual freedoms we enjoy between our two countries and I am surprised that they don’t realize this in Kansas. My long distance costs are less than $000.03/minute. Maybe the company should provide their local number on their correspondence if they can’t afford to pay for long distance charges from Canada.

Regards,

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I apologize for the inconvenience and bother with this. We will get this issue resolved quickly and remove the balance from your account. I again apologize for the inconvenience.

On June 18th, an email from Mr. [redacted] was forwarded to me regarding the telephone issue. I responded that a 1-800 number not working in Canada was new information to us; as we do not do business in Canada, we had not heard of this issue. I also referred to our website where our local Arizona was...

to be found, and included it. I gave him my contact information but never received word back from him. I have attached this email.Mr. [redacted] cancelled his termite warranty as recorded on July 29, 2014. My notes show that an inspection was still requested, which was completed and emailed to him on 8/8/14 at 5:02pm. I have attached this inspection form. I regret that Mr. [redacted] has felt inconvenienced for this. As mentioned before, there is no way we could know about issues with Canadian telecom lines. That said, our local Phoenix number is on our “Locations we serve” link from the website, and we have consistently provided the information that he has requested.

I can't believe I'm the first person to review this totally awesome company.

I contacted Schendel Pest Services because my son had a bed bug infestation at the apt where he & his family were living. They moved into my home. He was so stressed out dealing with the apt complex - all their belongings (family of 4 they have 2 girls; 7yrs & 14months) & working his full time job. He told me my home was infested too. I knew my home wasn't infested. So, to ease my son's mind I told him I would look online for someone to come out and do a free inspection. I looked online and found Schendel. I researched two other pest control businesses and chose Schendel because I liked their ad. I spoke to Nick and he said he could come out the next day. I didn't realize their office is in Chandler - I'm in Glendale.

The next day Michael F[redacted] came to do the inspection & within the time frame Nick gave me the day before. Michael was very personable & professional and answered all my questions. I give Schendel Pest Services an A+. I knew my mothers intuition was right - I didn't have bed bugs, and I chose the right service for the inspection.

Thank you Nick & Michael. If I ever have a bug problem I know who my first call will be to: Schendel Pest Services.

Review: Dear Schendel Pest Services and Revdex.com of AZ, I am writing to issue a formal complaint in regards to an incorrect bill for the amount of $46.58 you’ve issued to us, [redacted] and [redacted] at [redacted]. We purchased the property at [redacted] in March of 2015 from your customer, [redacted]. Mrs. [redacted] did indeed have pest services set up with Schendel and did indeed purchase a TERMITE SERVICE for [redacted] that covers the home until August of 2016. HOWEVER, upon purchase of the property we DID NOT authorize that routine, ongoing monthly pest control service be transferred into our names upon purchase of 1214 E. Squawbush Pl. In April of 2015, a Schendel Pest Control Service person left an invoice at our door for a monthly service, the total was $46.58. We DID NOT request OR AUTHORIZE that services with Schendel be transferred. I promptly contacted the local Schendel office to formally request these unauthorized services be cancelled and that the charge of $46.58 be voided. The service representative shared, “she was new with Schendel and didn’t really know what was going on” but assured me that, “our services would be cancelled.” Unfortunately, this did not occur, because we again received another bill in the mail in May stating we owed $46.58 for the April pest control service. I AGAIN contacted Schendel, this time using their headquarter contact phone of ###-###-####. I was informed they had NO RECORD of my request for cancellation ever being made and WAS ASSURED services would be cancelled and the balance of $46.58 for UNAUTHORIZED SERVICES would be voided. UNFORTUNATELY, we again received a letter from Schendel Pest Services on June 2, 2015 stating that we have an outstanding balance of $46.58 for pest control services. I am REQUESTING FOR THE THIRD TIME that the balance of $46.58 for UNAUTHORIZED SERVICES be voided. We are extremely disappointed and frustrated over the lost time and energy spent in attempts to resolve this issue. We expect a formal, written response to our complaint and request confirmation that the balance is indeed voided. As real estate investors and property managers, we’ve worked with several local service providers over the last 10 years and have never had this much difficulty with customer service. Schedule Pest Control receives an F.

Business

Response:

I apologize for the inconvenience and bother with this. We will get this issue resolved quickly and remove the balance from your account. I again apologize for the inconvenience.

Review: The company offers a termite control warranty with renewal on an annual basis for a rental property in Phoeniz, AZ. The company sends correspondence for which 1-800 phone numbers do not work from Canada. There is no local phone numbers to call on their web site and after doing a company search I was only able to find a local contact number on the Revdex.com website.

I had called this number 1-2 months ago concerning an inspection they were planning to do. I have not heard back after the inspection was completed. I talked to them about the telephone problem and was told that they recently became aware of the telephone problem from one of their other Canadian customers and thought this should be fixed.

I recently received a renewal letter/bill for the warranty and tried to call them about this renewal, the contact numbers did not work did not work from Canada.

I contacted them by e-mail and told them I do not want to renew because of poor communication.Desired Settlement: I would like to get a response to my e-mail of cancellation.

I would like to see the inspection report that was supposed to be completed.

I would like to know why the company was unable to fix this.

This has caused me much distress and wasted time and would like to see other potential Canadian customers made aware of my communication problems with this company.

Business

Response:

On June 18th, an email from Mr. [redacted] was forwarded to me regarding the telephone issue. I responded that a 1-800 number not working in Canada was new information to us; as we do not do business in Canada, we had not heard of this issue. I also referred to our website where our local Arizona was to be found, and included it. I gave him my contact information but never received word back from him. I have attached this email.Mr. [redacted] cancelled his termite warranty as recorded on July 29, 2014. My notes show that an inspection was still requested, which was completed and emailed to him on 8/8/14 at 5:02pm. I have attached this inspection form. I regret that Mr. [redacted] has felt inconvenienced for this. As mentioned before, there is no way we could know about issues with Canadian telecom lines. That said, our local Phoenix number is on our “Locations we serve” link from the website, and we have consistently provided the information that he has requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After I purchased my house in Phoenix AZ Schendel PS solicited their services by mail. They told me that they had previously treated the house for termites and that they would extend the warranty if I paid a yearly fee. I thought this might be a good idea. I was not aware of how difficult it would be to communicate with them. I was not aware that I would be dealing with a large franchise organization in Kansas and not directly with a local dealer in Phoenix.The company response is unacceptable due to misinformation or ignorance on their part.Firstly I believe that it is not true that they do not do business in Canada because after speaking to a local Phoenix Schendel dealer I was told that they were informed recently about the same problem with Schendel’s “Toll Free” phone number from another Canadian customer. They told me that they have many Canadian customers with property in their area and that they understand my frustration and concerns and would look into it.Secondly on the attached statement it clearly shows my Canadian address and it can be seen that the only contact number is the 1-800 number. When I had questions or concerns about the bill or about their services then it would be helpful to be provided a phone number that works. I notice that the town of “Prince George, BC” was not used in the postal address. It is a wonder how I even received this, except for the postal code.Thirdly the company does not acknowledge the problem except for the fact that I was the only Canadian customer and that they have had and imply that it is too bad that I am so upset for no apparent reason. I am sincerely sorry for the dealers, many customers and shareholders that have been short-changed through this kind of arrogance and ignorance. Maybe the franchisees are not aware of this trade barrier?Fourthly as a Canadian who has to deal with other payments around the city of Phoenix, AZ I have had no problem making bill payments or contacting billing departments. On my City of Mesa statements (###-###-####) or SRP (###-###-####) utility statements, I had no problem reaching them through toll free numbers that they provided. Other service providers provide local numbers that can be reached by long distance. Believe it or not, there are many toll free numbers that actually work between Canada and the US. I believe that there is no problem “with Canadian telecom lines”. Canada is not a third world country with outdated or incompatible equipment. I have personal knowledge that Canada and the US share exactly the same technologies and equipment and run a well-integrated long distance and internet network. I can dial any long distance number at the same cost and ease of service from Canada and the US as I can from within Canada.We do not dial a country code outside of our shared network between the US and Canada. This is probably one of the only mutual freedoms we enjoy between our two countries and I am surprised that they don’t realize this in Kansas. My long distance costs are less than $000.03/minute. Maybe the company should provide their local number on their correspondence if they can’t afford to pay for long distance charges from Canada.

Regards,

[redacted] Call