Schenk Plumbing & Heating

I am writing in reference to Mr [redacted] complaint filed with the Revdex.com against Riley Towers Apartments, complaint # [redacted] After reviewing the situation and speaking with the employees involved, I have come to the following conclusion regarding this subject matterAs Mr [redacted] stated, he did pay Riley Towers a total of $back in early JuneHe paid $in application fees ($per application, applications were submitted), a $security deposit and $administrative feeAs discussed with Mr [redacted] , and noted on the application he filled out, our policy to secure a rental at Riley Towers is to pay an application fee, administrative fee and security depositOnce the application is approved and the applicant is notified, then the applicant has the right to withdraw his application at the time of notificationIf the applicant accepts the proposed premises when notified, then later rejects occupancy, the owner or its agent retains the right to keep the deposit as liquidated damages(see below portion of the application)...IT IS FURTHER UNDERSTOOD that if this application is approved by the owner or its agent and the applicant is notified, then the applicant has the right to withdraw his application at the time of notificationIf the applicant accepts the proposed premises when notified, then later rejects occupancy, the owner or its agent retains the right to keep the deposit as liquidated damagesI HEREBY CERTIFY that the above information is correct and authorize the owner or its agent to make a thorough credit and criminal investigation, including information as to character, reputation, and financial responsibilityAlthough we were not obligated to do so, due to the circumstances, we decided to refund Mr [redacted] his security deposit of $150.00, which has been doneAs a reminder, we held the apartment Mr [redacted] was to move into for weeks (+1-), which resulted in significant loss of revenue to Riley TowersIn effort to resolve this issue, we are willing to refund his administrative fee as well ($100.00)Since his application(s) were run, which we pay a 3"I party for this service, we will not refund the $inapplication fees that were paidSincerely,Alex [redacted] Barrett & Stokely

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.So, as you can see with the attached documents, I had been putting in the same services request for months and no one never came outEven one of the previous employees that was there even said that it was not getting fixed and the tickets was just getting closed outAnd as far as a refund, nothing was never given to meIt is just a shame, businesses can never admit to their faultsIt was never a miscommunication, just a lack of employees that resulting in resident apartment not getting taking care ofSomeone was always at my resident and I never denied any access to my apartmentHeck, I was there one day after I did complain for months, one of the maintenance guys was sitting in his car for about half hour, then once he seen me coming out, he decided to come and ask could he get the serial number to the stove, did not say one word to me, and never came backBut I am not worried about it, I am sure I won't be the first or the last Regards, [redacted]

In response to your letter written on 7/21/16 (enclosed herein), I wanted to address some of the concerns you brought to our attention regarding Northview Apartments and more specifically the fitness center and staffing.The fitness center at Northview is an amenity open 24 hours a day to all... residents. In addition to fitness and aerobic equipment the fitness center has a water cooler, television; and restroom with sinks immediately adjacent to the fitness center. Last year we initiated a maintenance and service contract to maintain the equipment outside the routine repairs and work orders that our resident's bring to our attention. As of yesterday, when I received your letter, the property did not have ant fitness equipment that was not operational. The manager also stated that last week he received a complaint and work order about the water being empty in the water cooler on an irregular basis and the empty case of sanitation wipes in the fitness center. When I asked the manager if the sanitation wipes and water cooler were ever empty he replied that at times they are empty and the onsite staff always refill them when it is noticed or if a resident brings it to their attention. In this case the two recent occurrences (one involving the empty water cooler and another involving empty container of sanitation wipes.) occurred on a Sunday and Monday before business hours. We have now instituted a task of having a part time employee double check the status of both the water cooler and sanitation wipes container once during the weekend. The supplies in the fitness center are free to all who choose to use them, rather than bring their own and while I cannot legitimately guarantee that they will never be empty I think having them double checked in off hours will help remedy the issues versus removing them from the fitness center altogether.In regards to the staffing complaints that were received I can say that out maintenance at Nothview is top notch. The maintenance supervisor puts resident's needs first and foremost. Many times he can fix an issue right away, other times he must order parts or replace an item entirely. After hours on Friday, 09/04/15 a little after 6PM a voicemail was left on the emergency maintenance line. Later that evening emergency maintenance responded, but was unable to fix the Air conditioner that night. The next morning he returned and brought the unit back into service.Also brought to our attention is the behavior of the manager at our property. I am glad this was brought to our attention and while I try not to comment specifically on employee performance issues I know the resident will notice some definite changes in and around the community in the coming month.The resident has requested to be released from the lease without penalty and have a deposit issued in full immediately. The lease requires a notice to be given in writing at lease 60 days prior to the expiration and in the case of a lease break an addendum is signed detailing fees that are to be paid. When lease provisions are not met security deposits are processed and forwarded to address given by resident within 45 days of move-out.Please feel free to contact me if you have any questions.Sincerely,Zach F*Barrett $ Stokely, Inc.3755 E 82nd Street #300Indianapolis, IN 46240Office: 317.845.4171Fax: 317.577.7954www.barrettandstokley.com

I am writing in reference to Mr*** ***’s complaint filed with the Revdex.com against *** *** Apartments, complaint #***. Mr*** and I have spoken about the situation detailed in his letter to the Revdex.com. Although I do not agree with several of Mr***’s
statements regarding his move-out charges at *** *** and/or *** *** business practices. Mr***’s and I have come to a mutually agreeable outcome to this situation Sincerely, Alex Stokely Barrett & Stokely

Thank you for bring this to our attention. We believe this complaint is in result of a misunderstanding of the properties move out process. We try our best to communicate to our residents prior to lease end the list of all items that need to be returned. At the time of move out and
us processing the final account statement we had not received the parking pass or the secured access key fob so these charges were deducted from the deposit on hand Since both items have since been returned on site we would be happy to reinstate those charges. The first refund check has already been processed so another check in the amount of $will be issuedPlease feel free to contact us with any questions. Warm Regards, Kara C*** Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Thank you for bring this to our attention. We believe this complaint is in result of a miscommunication about the service process. While we try our best to access apartments in a timely manner once a service request has been made, a resident can deny entry which would prevent service
from taking place or prolong service times. We did have several communications with this resident attempting access in order to complete repairs. Our lease does allow for early termination, if requested, with termination fee, or a resident is responsible for rent until the last day of their lease. It also provides that any damages incurred during residency will be charged back to resident upon disposition of deposit, as well as any final utility bills. An appropriate refund has been issued for this apartment in accordance with contract guidelines Please feel free to contact us with any questions. Warm Regards, Kristen G***, CAM, CAPS Regional Manager Barrett & Stokely Management, LLC E82nd Street, Suite Indianapolis, Indiana P: 317.845.4171 F: www.BarrettAndStokely.com

In response to your letter written on 7/21/16 (enclosed herein), I wanted to address some of the concerns you brought to our attention regarding Northview Apartments and more specifically the fitness center and staffing.The fitness center at Northview is an amenity open 24 hours a day to all...

residents. In addition to fitness and aerobic equipment the fitness center has a water cooler, television; and restroom with sinks immediately adjacent to the fitness center. Last year we initiated a maintenance and service contract to maintain the equipment outside the routine repairs and work orders that our resident's bring to our attention. As of yesterday, when I received your letter, the property did not have ant fitness equipment that was not operational. The manager also stated that last week he received a complaint and work order about the water being empty in the water cooler on an irregular basis and the empty case of sanitation wipes in the fitness center. When I asked the manager if the sanitation wipes and water cooler were ever empty he replied that at times they are empty and the onsite staff always refill them when it is noticed or if a resident brings it to their attention. In this case the two recent occurrences (one involving the empty water cooler and another involving empty container of sanitation wipes.) occurred on a Sunday and Monday before business hours. We have now instituted a task of having a part time employee double check the status of both the water cooler and sanitation wipes container once during the weekend. The supplies in the fitness center are free to all who choose to use them, rather than bring their own and while I cannot legitimately guarantee that they will never be empty I think having them double checked in off hours will help remedy the issues versus removing them from the fitness center altogether.In regards to the staffing complaints that were received I can say that out maintenance at Nothview is top notch. The maintenance supervisor puts resident's needs first and foremost. Many times he can fix an issue right away, other times he must order parts or replace an item entirely. After hours on Friday, 09/04/15 a little after 6PM a voicemail was left on the emergency maintenance line. Later that evening emergency maintenance responded, but was unable to fix the Air conditioner that night. The next morning he returned and brought the unit back into service.Also brought to our attention is the behavior of the manager at our property. I am glad this was brought to our attention and while I try not to comment specifically on employee performance issues I know the resident will notice some definite changes in and around the community in the coming month.The resident has requested to be released from the lease without penalty and have a deposit issued in full immediately. The lease requires a notice to be given in writing at lease 60 days prior to the expiration and in the case of a lease break an addendum is signed detailing fees that are to be paid. When lease provisions are not met security deposits are processed and forwarded to address given by resident within 45 days of move-out.Please feel free to contact me if you have any questions.Sincerely,Zach F[redacted]Barrett $ Stokely, Inc.3755 E 82nd Street #300Indianapolis, IN 46240Office: 317.845.4171Fax: 317.577.7954www.barrettandstokley.com

I am writing in reference to Mr. [redacted] complaint filed with the Revdex.com against Riley Towers Apartments, complaint #[redacted]. After reviewing the situation and speaking with the employees involved, I have come to the following conclusion regarding this subject matter. As Mr....

[redacted] stated, he did pay Riley Towers a total of $350.00 back in early June. He paid $100.00 in application fees ($50.00 per application, 2 applications were submitted), a $150.00 security deposit and $100.00 administrative fee. As discussed with Mr. [redacted], and noted on the application he filled out, our policy to secure a rental at Riley Towers is to pay an application fee, administrative fee and security deposit. Once the application is approved and the applicant is notified, then the applicant has the right to withdraw his application at the time of notification. If the applicant accepts the proposed premises when notified, then later rejects occupancy, the owner or its agent retains the right to keep the deposit as liquidated damages. (see below portion of the application). ...IT IS FURTHER UNDERSTOOD that if this application is approved by the owner or its agent and the applicant is notified, then the applicant has the right to withdraw his application at the time of notification. If the applicant accepts the proposed premises when notified, then later rejects occupancy, the owner or its agent retains the right to keep the deposit as liquidated damages. I HEREBY CERTIFY that the above information is correct and authorize the owner or its agent to make a thorough credit and criminal investigation, including information as to character, reputation, and financial responsibility.... Although we were not obligated to do so, due to the circumstances, we decided to refund Mr. [redacted] his security deposit of $150.00, which has been done. As a reminder, we held the apartment Mr. [redacted] was to move into for 3 weeks (+1-), which resulted in significant loss of revenue to Riley Towers. In effort to resolve this issue, we are willing to refund his administrative fee as well ($100.00). Since his application(s) were run, which we pay a 3"I party for this service, we will not refund the $100.00 inapplication fees that were paid. Sincerely,Alex [redacted]Barrett & Stokely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Northview is the worst property that I have ever lived at.  In regard to the response about the work out room, there a few of us that work out early am and have consistently expressed concerns to each other as to  how poorly the room is managed and the management team does not really care, as they do not work out.  Not only having water and wipes available but not in the year and a half have I lived there has the equipment been serviced.Secondly, I appreciate that you will check on and manage how the property manager gets involved in the pool area; but, when I have brought to his attention a couple weeks ago the heavy drinking issue and residents living empty beer cans, etc. out, he said he knew about that and would manage it.  But, realistically, he is a big part of the problem.Third, in regard to the pool safety and its cleanliness and safety, it is not.  Last year, the pool was completely refurbished, a good thing, but this summer, it appears to be dirty, but the manager said the pool itself needs to be refurbished again, but it will not happen this summer as they would have to shut it down again.  Also, the Health Dept shut it down when they check the chemistry of the pool.  Maybe the maintenance and chemistry should be outsourced as the property does not know how to take care of it.  They drained the pool and tried to manage the pool chemistry, but another couple of times it had to be drained and managed.  They do not know what they are doing.Fourth, I am not gay, but a few months ago, I was walking into my section of the complex and was approached about having a relationship with a person.  I said no, and kept walking to my apartment and he kept talking. Fortunately, nothing happened.  But, I reported it to the office and was told that person does not live on the property and do could do nothing about it.  I was told he was a friend of a female resident.  I was told I needed to call the police.  Since it did not happen again, I did not.  But, a few weeks later, a police car was parked near the entrance to the area I live and I was told the person was being arrested based on, maybe a domestic violence situation.  Why would the property not manage a thing like this and what happened to me.  Do you not want your property to be a safe place to live.Fifth, I understand that you have leasing rules, but with a very unhappy resident, why would you not work with someone like me and accommodate a no cost move out and get my deposit back immediately.I left the person at this company a voice mail to call me.  I hope this information will be posted to let other potential residents and current ones know how bad this property is. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.So, as you can see with the attached documents, I had been putting in the same services request for months and no one never came out. Even one of the previous employees that was there even said that it was not getting fixed and the tickets was just getting closed out. And as far as a refund, nothing was never given to me. It is just a shame, businesses can never admit to their faults. It was never a miscommunication, just a lack of employees that resulting in resident apartment not getting taking care of. Someone was always at my resident and I never denied any access to my apartment. Heck, I was there one day after I did complain for months, one of the maintenance guys was sitting in his car for about half hour, then once he seen me coming out, he decided to come and ask could he get the serial number to the stove, did not say one word to me, and never came back. But I am not worried about it, I am sure I won't be the first or the last.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]