Schewel Furniture Company, Inc.

Review: I purchase a bunk bed with twin and full frame with twin mattress {10-06-2016} and box spring {12-15-15} from Schewel Furniture Company Inc. [redacted] in [redacted]. I spoken to [redacted] store manager & Sales rep./salesperson in reference to a broken frame along with came in the store to make a payment showing the salesperson of the part of the bed beneath the full size bedding frame connecting to the bed post disconnect from the bed of the wood nails hanging from the bed endangering and not safety for my son. The store manager advised me that the technician [redacted] was out sick on December 7, 2015 but may return the next business day. The next day I spoken with [redacted] after he had returned and he stated that [redacted] did not have my name on his sheet for service/repaired and contacted [redacted]. This has continue until December 15, 2015 when I've made my last call and [redacted] which stated [redacted] will get to me as soon as he finish doing this deliveries. I state to [redacted] that I hadn't had the bed a month and it's still under the contract/warranty that I purchase of Schewel Furniture and persisted I needed assistance due to nails was a hazard and not safety for my child. She told me to buy some longer nails and do my own repairments to the bed. I told her that was their job so she replied to hit the nails with a hammer to take the nails out. Continuing she will send someone out December 17, 2015.Desired Settlement: Repairment or Replacement with discounted price of ALL items. Customer service wasn't a factor with manager nor tactics of this company from previous dealing. I'm very unsatisfied as I haven't had an account with this company in years. I wouldn't advise this company to NO ONE very unsatisfied.

Business

Response:

It is our

understanding that the issue has been resolved by the [redacted] store manager.

We are sorry that you received service that prompted you to file a complaint,

and we regret any inconvenience or frustration that your experience has caused

you. Thank you for the opportunity to look into this matter and make any

necessary improvements to ensure that our staff conducts itself in a manner

that reflects the high regard that we have for our customers.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm not satisfied with this resolution. I asked for my bunk bed to be discounted.

Review: I purchased a sofa, loveseat, and recliner. They all recline. The right recliner on the love seat is broken, it will not recline. I called my local store and spoke to one of your employees, who had a gentleman call me back about ten minutes later. I explained my problem and asked what could be done to fix my chair. He informed me that the parts were still under warranty, but not the labor. I would have to pay to have it fixed. I have not had this furniture a year. No children to blame it on. My account has been paid off at least a year before time. If I was still paying on it, I believe I would not have had this problem. If I cannot get my chair fixed, then I cannot do business with your company. A chair that is less than a year old, and you want me to pay to fix it.Desired Settlement: Fix or replace my loveseat free of charge.

Business

Response:

We have thoroughly reviewed this account and the terms of the

warranty as it relates to this matter, and we regret any inconvenience or

frustration that this experience has caused. The loveseat in question was

purchased on October 9, 2014, and it included a one-year manufacturer’s

warranty for labor and a five-year manufacturer’s warranty for parts.

Therefore, the manufacturer’s warranty for labor was no longer in effect at the

time of the original complaint, which occurred on January 19, 2016. Ms.

[redacted] may contact our [redacted] store at [redacted] to arrange for repair

of her loveseat. However, while the necessary part(s) will be covered by the

warranty, she will be responsible for any labor charges incurred. This would

fulfill our obligations under the terms of the warranty.

Review: Recently I was checking credit and found out that Schewels now report if you are late 30 days,never did any schewels staff told me about this change after being a loyal customer for over 20 yrs. Their policy was always in house credit, we have many loans off with Schewels. So my husband contact the head quarter of Schewels, lady told me that we should have assume about these changes, I explained to her no one loan clerk or store manager let us know about the thirty days late that it effect my credit score. Two or Three ladies would call my husband about three times, then me a couple times and even my Daughter. I would I received calls already, I they would said they no of keeping track who calls. I did look a a current contract on back, I did not see where it clearly stated about the 30 days then report on you credit. My husband explain after 20 yrs of being a good customer paying off thousands of dollars of furniture. My husband explain if we were told even after many calls we received from Schewels, that I would have taken money out of my 401k to catch up to keep our score in good standing, my husband explain to lady a example ,like a bank loan on a car,the bank let's you know if you don't pay after 30 days that the bank will take your car,then the laid said that should have assume that Schewels have to change to be current other loan people. I would bet there are many other schewels customers who don't check their credit report because they thinking like me ,that s

else on my credit report .Bottom line is no one at Schewels told us today or even when signing the loan contract, or even after the 10 calls to remind of being late on payments. If you look at our schewels credit report 2010 you will see where paid off all our loans in good standing.Desired Settlement: My credit report that so 14 ,30 days late and schewels should send a letter out their old customers and make sure that the new customers are aware about reporting 30 DAYS late on their credit report, instead of the customer and schewels management and loan clerk to make it clear when signing the loan contract. I or my husband seen on the contract we should have assume of Schewels policy changes.

THANK YOU

GOD BLESS

Business

Response:

While we regret any inconvenience or frustration that this experience has caused, Mrs. [redacted] was responsible for fulfilling the terms of the signed contract. We have explained to her that as a long term customer, she was with us back in the days when furniture companies did not report to the credit bureau. As time progressed and in response to so many customers requesting that we help their credit rating, we finally started reporting in the early 2000's. Since this was a standard procedure when financing and already addressed on the back of the contract, there was not an expectation of notification.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

DEAR SIR OR MAI HAVE TRY EXPLAIN TO THE LADY SCHEWELS, WE HAVE BEEN A TRUE CUSTOMER OVER 20YRS PLUS,AND PAYING OFF THOUSANDS AND THOUSANDS ,IF YOU LOOK AT 2010 ON MY CREDIT REPORT YOU WILL SEE WE PAY OFF EVERYTHING IN GOOD STANDING. IF A MAJOR POLICY CHANGE OF IN HOUSE CREDIT, SCHEWELS SHOULD HAVE NOTIFY OLD AND NEW CUSTOMERS, THAT THEY NOW REPORT LATE PAYMENTS, OVER THE 20YRS THE RULE WAS NO SCHEWELS WILL PUT ANYTHING ON YOUR CREDIT REPORT BECAUSE OF SCHEWELS IN HOUSE CREDIT. I ALSO ASKED THE LADY FROM SCHEWELS HEAD OFFICE THAT WE SHOULD HAVE ASSUME OF THESES POLICY CHANGES. I EXPLAINED TO HER NOT ONE FROM STORE MANAGER OR LOAN NEVER ONCE TOLD US OF SCHEWELS NEW POLICY, THE LADY FROM HEAD OFFICE TOLD ME THAT THE STORE MANAGER AND LOAN WOULD NOT KNOW OF THE CREDIT REPORT FOR LATE CHARGES OR DEFER PAYMENTS , I DO HAVE A COPY OF A 2006 LOAN CONTRACT THERE NOTHING ON BACK OF THE CONTRACT THAT ANY LATEST PAYMENTS WOULD SHOW ON YOUR CREDIT REPORT, IF Revdex.com LOOK AT SCHEWELS CREDIT REPORT YOU SEE 2010 AND OTHER YEARS ,YOU WILL SEE ON 2014 WHERE SCHEWELS REPORTED THESE UNAWARE CHANGE, PLUS SCHEWELS LOAN CLERKS AND MANAGEMENT WOULD CALL US THREE OR FOUR TIMES A DAYS TO TELL WE LATE,BUT NOT TIME DID ANYONE FROM TOLD US OF THESES NEW POLICY CHANGE. I EXPLAINED TO HEAD OFFICE LADY THAT IF WOULD KNOW I COULD GOT MONEY OUT OF MY 401K TO KEEP MY PAYMENTS CURRENT. THE ONLY THEN I CAN FIGURE OUT IS SCHEWELS DID NOT WANT OLD OR NEW CUSTOMERS KNOW ABOUT THIS MAJOR CHANGE, BECAUSE OF LOSING BUSINESS. I DID EXPLAIN THE LADY FROM HIS IF WOULD BE LIKE A BANK NOT TELLING YOU IF 30 DAYS LATE IT WOULD EFFECT ON YOUR CRED REPORT. IF Revdex.com WOULD SEND A LETTER TO ALL AND OLD CUSTOMERS, I WOULD BET NOT HAVE A CLUE THAT SCHEWELS REPORTING LATE CHARGES ON CREDIT REPORT. AGAIN NOT ONE TIME DID ANYONE FROM SCHEWELS LET ME KNOW OF THESE CHANGES. I DID EXPLAIN TO THE LADY AT SCHEWELS HEAD OFFICE THAT FROM THE HEAD OFFICE THAT TRAINING OF EMPLOYEES START FROM THE HEAD OFFICE DOWN TO ALL SCHEWELS STAFF. IT WAS VERY SAD THAT BEING A LOYAL CUSTOMER OVER TWENTY YEARS AND PAYING OFF THOUSANDS AND THOUSANDS THAT SCHEWELS WOULD DO WITHOUT LETTING CUSTOMERS AND SCHEWELS EMPLOYEE OF THIS MAJOR CHANGE ON NEW CONTRACTS. I DO HAVE EMAILS THAT I SENT TO THE HEAD OFFICE EXPLAINING, MOST WHAT EVERY THING IN THIS LETTER. I DID EXPLAIN ONCE WE PAY OFF OUR $2400,WE WILL NO LONGER DO BUSINESS WITH SCHEWELS. THANK YOU GOD BLESS

Review: We purchased a living room set from this company.We paid 3.000.00 dollars for the set. After 2 years we noticed the furniture starting to peel. We notified the company and they told us at this time that the material was defective from the factory. They also said that the factory put out notice of compensation or repair of this furniture to them. We were never notified of any such notice. When we went to Schewel with our complaint, then they told us about the recall. They also told us that it was to late and that the recall was complete. We feel like we were not notified and that we were mistreated. We alsoFeel like we deserve new furniture or a prorate on our furniture. It is so embarrassing when company comes over.someone please help us in this matter!Desired Settlement: Replacement

We really like the furniture and we have been faithful customers with this company. We just want to be treated fairly,and come to some type of agreement.

Business

Response:

Based on our review, we discovered that Mrs. [redacted] has her extended warranty left. We will give her a 100% credit for her furniture.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a mattress and box springs from schewels in Lexington va in march 2014. It was defective and they returned that mattress and box springs even though they didn't want to return it. After I returned the defective mattress I upgraded to a more expensive mattress and box springs in June 2014. After a week and a half of having the new bed I called the store and the manager was suppose to return my call but didn't. When I finally got ahold of him I explained to him that when I slept in this bed I felt like I was rolling to the middle of the bed and that I would like to return the bed because it was also defective. He sent some guys out to look at the bed over a month later and called me and said that there wasn't anything they could do. I called the main company and they sent me back to the same guy once again. He also said that he would send those guys back out again to check the bed correctly because the first time they came they just looked at it. As of today 7-31-14 they still have not came out to check the mattress correctly. I have not slept in this mattress and box springs for almost 2 months now.Desired Settlement: I would like the mattress and box springs to be returned and taken off of my bill. I can't see myself paying for something that is defective.

Business

Response:

All warranties are through the manufacturer. Unless authorized by the manufacturer SFC has no control over returns.