Schiavi Homes, LLC

In regards to complaint ID [redacted] , the gift card was delivered to the customer Thank you, Kristin T [redacted] ______________________________________ [redacted] * [redacted] ***

Per the owner of the company, Robison will issue a refund check in the amount of $1,to [redacted] , as executor (and mail to [redacted] ***) and retain $for administrative expenses Please forward this information to [redacted] and if it’s acceptable to him we will write up a refund request right away Thank you for your assistance with this matter, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I spoke to Dave F*, VP of Sales & Marketing, who is familiar with this customer Upon receipt of the complaint, MrF [redacted] was in constant contact with [redacted] *** He did inform [redacted] that Robison did not install the oil tank as he had claimed in his complaintIn addition, the most recent email from [redacted] to Dave is from February **, wher [redacted] stated he would call MrF [redacted] the next day [redacted] did not callSince that time, MrF [redacted] has been reaching out to [redacted] ***, as recently as this past Friday, March *, and has had no response Please advise as how to proceed Thank you, [redacted] ***

As discussed, I have spoken with [redacted] and resolved his complaint We are rebilling his last delivery at the rate of as a concession He has agreed to accept the delivery under these terms

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The business has responded Please see below:Customer's referral gift card was inadvertently delayedHowever, it is in the mail and the customer will receive in two days

The business has responded Please see below:We spoke to the customer and offered to honor the pre-buy purchase for one time onlyHe was satisfied and agreed that this matter is resolvedPlease feel free to verify with complainant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
That being said, the fact that the company charged me for an additional year of service against my wishes is information that other consumers should know and consider before deciding which oil company to do business with.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The business has responded Please see below:Customer was refunded $on 8/**/

The business has responded with confirmation notice of refund

We received a complaint today referenced above. Please be aware that my office has been in communication with *** *** and resolved the issue. We ended up applying a $credit to her account

Let this serve as a response to the complaint noted above We received the above referenced complaint on or about September **, 2016. It is my understanding that the customer had already spoken to David F*, our VP of Sales and Marketing, and an agreement had been reached to issue a
refund to *** ***. I have attached a transaction report for *** ***’s account showing that a refund of $was issued yesterday. The report should be self explanatory, but if further clarification is needed, please feel free to call I am hopeful that the matter has been resolved to *** ***’s satisfaction As always, should you have any questions or concerns please call or email me Best Regards, Stephanie K***, Esq*** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** ** ***

Revdex.com:
[redacted]
[redacted] Good morning [redacted], Thank you for your note and for looking into the situation. We will accept the rate change as you suggested. We hope that the situation is resolved and we never have to run into a situation where we have no oil/heat. Thanks, he response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I spoke to Dave F[redacted], VP of Sales & Marketing, who is familiar with this customer.  Upon receipt of the complaint, Mr. F[redacted] was in constant contact with [redacted].  He did inform [redacted] that Robison did not install the oil tank as he had claimed in his complaint. In addition,...

the most recent email from [redacted] to Dave is from February **, wher[redacted] stated he would call Mr. F[redacted] the next day.  [redacted] did not call. Since that time, Mr. F[redacted] has been reaching out to [redacted], as recently as this past Friday, March *, and has had no response.   Please advise as how to proceed.   Thank you,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As discussed, I have spoken with [redacted] and resolved his complaint.  We are rebilling his last delivery at the rate of 1.82 as a concession.   He has agreed to accept the delivery under these terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]